Dear customers,

We wish to inform our customers that the Communications and Multimedia Consumer Forum of Malaysia (CFM) has introduced the General Consumer Practice Sub-Code on Opt-In Requirements.

The Sub-Code aims to safeguard consumer rights by requiring Service Providers to obtain customers’ clear, informed and voluntary consent before subscribing them to relevant telecommunications services, including auto-migration, roaming and value-added services (VAS).

This initiative enables customers to make informed decisions and maintain greater control over their telecommunications service subscriptions.

For further information on the Sub-Code, please visit the CFM website.