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Frequently Asked Questions

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to manage all you unifi service, pay bills, view and download your bill 24/7, get help and much more.

Greetings from unifi

At unifi, you are more than just a customer. We value your patronage, and we strive to provide you the best possible experience, beyond Broadband. Explore and discover the perks of being with unifi​.

What’s New for Existing Customers

Watch this space – there’s always something new for unifi existing customers

unifi Mobile Smartphone Add-on
unifi Mobile with FREE Smartphone

Get a FREE Smartphone with your unlimited postpaid plan for RM79/mth.

Device Bundle
Jaringan Prihatin
Jaringan Prihatin

Enjoy bill subsidy and extra data on unifi Mobile 39. Exclusive for recipients of Bantuan Prihatin Rakyat (BPR).

for BPR Recipients
Expand Wi-Fi Coverage
Expand Wi-Fi Coverage

No more Wi-Fi blind spots at home. Add-on Mesh Wi-Fi to boost and strengthen your Wi-Fi signal in every room.

Expand Home Wi-Fi Coverage
Switch to unifi Plus Box
Switch to unifi Plus Box

Still on older set top box? Switch to the new unifi Plus Box, powered by android.

Switch Now
unifi Plus Box + Mesh WiFi Combo
unifi Plus Box + Mesh WiFi Combo

More value with Mesh Wi-Fi Deco M4 and unifi Plus Box combo.

Get Combo
Premium unifi Elite service from end to end
Premium unifi Elite service from end to end

Get personalise consultation from unifi experts to troubleshoot and optimise your home Wi-Fi.

unifi Elite
DIY Troubleshoot
DIY Troubleshoot

Find solution with EasyFix Smart Diagnosis, step-by-step guide to optmise your Wi-Fi connection.

Go to Easy Fix
Ask anything, get answers from unifi Community
Ask anything, get answers from unifi Community

Get tips & trick from unifi representatives and unifi customers. Join in the conversation and share yours too!

Go to Community
unifi Alerts
unifi Alerts

Get alerts regarding unifi service via social media.

Go to Alerts

Step into a World of Rewards

Earn unifi Rewards point each time you pay your unifi bill. Get exclusive deals, unifi bill rebates and more from the unifi Rewards Catalogue.

See All Rewards Enrol Now
Bill Rebates
Bill Rebates

Enjoy extra savings on unifi bills with your unifi Rewards points.

Exclusive Deals & Offer
Exclusive Deals & Offer

Get rebates, vouchers and discounts from unifi pertners!

Stamp Station
Rewarding Games

Even more ways to get rewarded via Stamp Station!

Care for Others
Care for Others

Redeem your points for monetary donation to selected NGOs

hyppflix+
Entertainment

Stream on-demand entertainment on your TV and mobile screens from hyppflix+.

Care for Others
Exclusive privileges

Enjoy privileges for unifi Rewards member, from special rates and limited time offers.

Premium service from end to end.

Get support from a team of unifi experts to provide assessment, consultation and solution to optimise your Home Wi-Fi.

*RM120 consultancy charge applies (excluding 6% SST)

Book a Slot
...

Step 1

Our expert will assess, consult and recommend for the best Wi-Fi configuration in your home.

...

Step 2

We get to work, at your convenience.

...

Step 3

Enjoy your seamless online experience at home!

Frequently Asked Questions Terms & Conditions

unifi Self Care

Do more with unifi

There’s more to your unifi account. Login to unifi Self Care to manage accounts, track your activities and usage & get support for all things unifi at your convenience.

Login Now
Pay Bills
Pay Bills

View & pay your bills securely, online.

via Self Care via myunifi
View Activities
View Activities

Track & check reports, orders, and activities.

Login to Self Care
Upgrade Package
Upgrade Package

Save more with bundle subscriptions & upgrades.

Upgrade speed unifi Your World
Fix My Broadband
Fix My Broadband

Diagnose & troubleshoot your WiFi connection with step by step guide.

Discover EasyFix
Ask Community
Ask Community

Get answers, tips & tricks from other unifi customers.

Discover unifi Community
Reach Us
Reach Us

Got queries? We’re more than happy to assist. Find ways to interact with unifi.

Contact Us
myunifi-app-interface

Essential for unifi Customers

  • Easiest way to pay your bill, or pay for others
  • Manage, upgrade or create a new unifi account
  • Redeem unifi Rewards points for bill rebates & deals
  • Chat with our 24/7 help desk
  • Explore unifi activities & app-exclusive promotions
myunifi-logo

Quick Tips & Tricks

Everything made easier, find out quick guides to get the most of your service subscription.

We send electronic bill to your registered e-mail every month, when your bill is ready. You can view your bills from myunifi app too.
Download myunifi
You can pay unifi bills via myunifi app, unifi self care portal or at any nearest TM Point.
Download myunifi Log in to unifi self care Find TMPoint
The easiest and fastest way to pay your bills is via myunifi, unless you opt for auto pay with a credit card. You will be notified when we have received your payment every month.
Download myunifi
You can sign up for auto pay & change your payment method via unifi self care portal.
Log in to unifi self care
Yes, you can pay for anyone via myunifi. You will need their unifi account number to pay for them.
Download myunifi
Head over to these resources for a complete guide and support:
If fibre is available in your area, you can upgrade to unifi Home Fibre Broadband plans.
If you have received an invitation from unifi via email to migrate to Fibre, you may submit your interest via email.
Check Fibre coverage Chat with us to check coverage Migrate to Fibre
Our Most Value plan is unifi Home 300 Mbps with unifi Mobile, Entertainment + Smart Device, for RM297/mth. This plan includes Unlimited Home Broadband, unifi TV, unifi Mobile Unlimited and Smart Device of your choice (Smart TV or Laptop).
Our best selling plan is unifi Home 100 Mbps, for RM129/mth. This plan includes Unlimited Home Broadband only.
Discover unifi Home plans
Yes, you get to enjoy RM40/mth discount (up to 5 lines) for unifi Mobile 99 Unlimited, at the price of RM59 each. This plan is contract-free for existing customers.
You can also add-on a Smart Device, either a Smart TV or Laptop, from RM69/mth. Discover unifi Mobile 99 Postpaid Discover unifi Home with Smart Device
Yes, you can always add on unifi Plus Box (RM20/mth without Ultimate Pack) to your broadband subscription, with 12 months contract applies.
Discover unifi Plus Box
You should upgrade your unifi TV subscription to the Ultimate Pack (RM60/mth with Ultimate Pack). You will able to enjoy all 70+ channels (including premium channels) on unifi TV and playTV app.
Discover unifi TV
Head over to these resources for a complete guide and support:
Once enrolled, you will earn reward points when you pay your unifi Home™ & unifi Mobile™ Postpaid bills. For now, unifi Rewards is not applicable to #BEBAS prepaid.
Discover unifi Rewards
You can enrol unifi Rewards via myunifi. Go to the ‘Rewards’ section and proceed with your consent. Once enrolled, you can start earning reward points.
Download myunifi
Just pay your unifi bills on time. Each RM1 paid is equivalent to 1 reward point.
Discover unifi Rewards
You can redeem rebates on your unifi bills, Video on Demands, cash vouchers, and monetary donation to selected NGOs.
Discover unifi Rewards Catalgue
You can redeem via myunifi and unifi Self Care portal. Sign in and view our redemption catalogue. Select ‘redeem now’ to your reward of choice.
Download myunifi Log in to unifi self care
Head over to these resources for a complete guide and support:
Now until 31 December, we are having an Online Exclusive promotion where you can stand to win Grand Prize Proton X50, 70" Smart TV, and Playstation®5! Subscribe to unifi Home via unifi Official Store or myunifi and stand to win!
unifi Year End Bonanza
Sign up unifi Mobile 99 at RM59, with 12-months contract via unifi Official Store or myunifi and stand to win Playstation®5 and realme products!
Sign Up and Win Campaign
Yes, there are special unifi Mobile™ plans for Government servants (JASA Pack), students (Student Pack), home business owners (eBiz Pack), as well as special plan for OKU, Senior Citizen and Malaysian Frontliners.
Discover unifi Mobile Special plans
For limited time, Jaringan Prihatin mobile plan offers subsidy and extra data for Bantuan Prihatin Rakyat (BPR) recipients.
Discover Jaringan Prihatin
Yes, eBiz Pack comes with unlimited mobile postpaid plan, FREE listing on cari@unifi, exclusive Digital Marketing Solution discount and FREE marketing to unifi customers. Starting from RM59/month, eBiz Pack does not required BRN to subscirbe.
Discover eBiz Pack
Head over to these resources for a complete guide and support:
Reach us via Live Chat & myunifi – our agents are available 24x7.
Start Live Chat Download myunifi
You can test your broadband speed, diagnose your network for issues and find solution via Easy Fix. You can also ask, find answers from other unifi customer in unifi Community.
Speed Test Discover Easy Fix Go to unifi Community
There are reasons for Wi-Fi blind spots in your home such as barriers or location of modem/router. Get Mesh Wi-F to improve Wi-Fi signal in your home, from RM15/month.
Discover Mesh Wifi
unifi Elite is a service for you. The team will inspect the equipment at your home or premise and give best possible solution.
Discover unifi Elite
You can walk in to any TMPoints and get everything related to unifi service handled and escalated by our representatives.
Find TMPoint
Head over to these resources for a complete guide and support: