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What’s New for Existing Customers

Watch this space – there’s always something new for unifi existing customers

 Extended to 7 Feb 2023 

Guaranteed voucher with any Unifi TV Pack

Exclusive for Unifi Home(Broadband Only) Customers. Get up to RM50 Shopee voucher with a new Unifi TV subscription.

Frequently Asked Questions

Terms & Conditions

 
Ultimate Pack
Get RM50 Shopee Voucher

When you subscribe Ultimate Pack to your Unifi Home plan.

Discover Ultimate Pack
Other Packs
Get RM30 Shopee Voucher

When you subscribe to Aneka, Ruby or Varnam Pack; with FREE Unifi Plus Box.

Discover other packs
Other Packs
Subscribe Online, get voucher

Login to Self Care or myunifi, and add-on from your existing Unifi Home plan.

Get Unifi TV
unifi Mobile Smartphone Add-on
Essential for unifi Customers

Update your contact details, view & pay bills in one go, redeem your rewards and more at your fingertips

Download myunifi
unifi Mobile Smartphone Add-on
Test your Internet Speed

Get your network health monitored and get direct assistance easily

TM Speedtest
unifi Mobile Smartphone Add-on
1 month Waiver

Upgrade your speed and get 1 month bill waiver. Add-on Ultimate Pack to enjoy access to streaming apps including Disney+ Hotstar.

Upgrade Now
unifi Mobile Smartphone Add-on
unifi Home with Smart Device bundle

Add-on a Smart TV from RM99/mth, or a Laptop from RM79/mth, to your unifi Home subscription.

Add-on Now
unifi Mobile Smartphone Add-on
Expand Wi-Fi Coverage

Add-on Mesh Wi-Fi to boost your Wi-Fi signal, get Deco M4 for RM15/mth

Get Mesh Wi-Fi
unifi Mobile Smartphone Add-on
Unlimited Postpaid, No Contract

Enjoy unlimited data, calls, texts at RM59 with No Contract. Only for unifi Home customers.

No Contract Postpaid
unifi Mobile Smartphone Add-on
unifi Mobile Device Bundle

Get a 5G Smartphone with your unlimited postpaid plan for RM79/mth.

Device Bundle
unifi Mobile Smartphone Add-on
Get a second unifi Plus Box

Need an extra unifi Plus Box? Enjoy your current Ultimate Pack subscription on a second set top box for RM20/mth.

Get unifi Plus Box
unifi Mobile Smartphone Add-on
For unifi Lite Customers

Join the unifi Fibre network for a better and faster online experience.

Migrate to Fibre


Hello, thank you
for choosing unifi

Here's how you can get more from your unifi subscription.

 
myunifi-app-interface

Download myunifi for free

  • Easiest way to pay your bill, or pay for others
  • Manage, upgrade or create a new unifi account
  • Redeem unifi Rewards points for bill rebates & deals
  • Chat with our 24/7 help desk
  • Explore unifi activities & app-exclusive promotions
myunifi-logo

 

Enrol unifi Rewards

  • Earn unifi Rewards point each time you pay your unifi bill
  • Redeem points for unifi bill rebates, video on demand and more
  • Get exclusive deals from participating merchants
  • Donate to participating NGOs with your points
  • Earn extra points with games
See All Rewards Enrol Now
myunifi-app-interface

Activate your FREE Streaming Apps

Ultimate Pack subscribers now get up to 5 streaming apps 

  • Watch premium channels and videos on demand with unifi Plus Box
  • Watch unifi TV on your mobile devices via unifi PlayTV app
  • Activate and enjoy access to streaming apps Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW and BBC Player
  • Add-on more streaming apps of your choice with up to 60% discount with unifi
  • Watch more programs on demand via Catch Up or rent blockbuster movies anytime, anywhere
myunifi-logo
 

Always there for you

We are committed to keep you stay connected to your Digital World. Discover ways to ensure your service is always on.

unifi Mobile Smartphone Add-on
DIY Troubleshoot

Find solution with EasyFix Smart Diagnosis, step-by-step guide to optmise your Wi-Fi connection.

Easy Fix
unifi Mobile Smartphone Add-on
unifi Elite

Get the unifi experts to assess and optimize your Wi-Fi configuration for the best online experience.

Book a slot
unifi Mobile Smartphone Add-on
unifi Alerts

Get alerts regarding unifi service via social media.

unifi Alerts

Things you can do via unifi Self Care

Upgrade Package
Pay Bills

View & pay your bills securely, online.

via Self Care
Upgrade Package
View Activities

Track & check reports, orders, and activities.

Login to Self Care
Upgrade Package
Upgrade Package

Save more with bundle subscriptions & upgrades.

Upgrade speed
Upgrade Package
Fix My Broadband

Diagnose & troubleshoot your WiFi connection with step by step guide.

Discover EasyFix
Upgrade Package
Reach Us

Got queries? We’re more than happy to assist. Find ways to interact with unifi.

Contact Us

Quick Tips & Tricks

Find out your benefits and how to get the most out of your service subscription.

We send electronic bill to your registered e-mail every month, when your bill is ready. You can view your bills from myunifi app too.
Download myunifi
You can pay unifi bills via myunifi app, unifi self care portal or at any nearest TM Point.
Download myunifi Log in to unifi self care Find TMPoint
The easiest and fastest way to pay your bills is via myunifi, unless you opt for auto pay with a credit card. You will be notified when we have received your payment every month.
Download myunifi
You can sign up for auto pay & change your payment method via unifi self care portal.
Log in to unifi self care
Yes, you can pay for anyone via myunifi. You will need their unifi account number to pay for them.
Download myunifi
Head over to these resources for a complete guide and support:
If fibre is available in your area, you can upgrade to unifi Home Fibre Broadband plans.
If you have received an invitation from unifi via email to migrate to Fibre, you may submit your interest via email.
Check Fibre coverage Chat with us to check coverage Migrate to Fibre
Our Most Value plan is unifi Home 300 Mbps with unifi Mobile, Entertainment + Smart Device, for RM297/mth. This plan includes Unlimited Home Broadband, unifi TV, unifi Mobile Unlimited and Smart Device of your choice (Smart TV or Laptop).
Our best selling plan is unifi Home 100 Mbps, for RM129/mth. This plan includes Unlimited Home Broadband only.
Discover unifi Home plans
Yes, you get to enjoy RM40/mth discount (up to 5 lines) for unifi Mobile 99 Unlimited, at the price of RM59 each. This plan is contract-free for existing customers.
You can also add-on a Smart Device, either a Smart TV or Laptop, from RM79/mth*. Discover unifi Mobile 99 Postpaid Discover unifi Home with Smart Device
Yes, you can always add on unifi Plus Box (RM20/mth without Ultimate Pack) to your broadband subscription, with 12 months contract applies.
Discover unifi Plus Box
You should upgrade your unifi TV subscription to the Ultimate Pack (RM60/mth with Ultimate Pack). You will able to enjoy all 70+ channels (including premium channels) on unifi TV and playTV app.
Discover unifi TV
Head over to these resources for a complete guide and support:
Once enrolled, you will earn reward points when you pay your unifi Home™ & unifi Mobile Postpaid bills. For now, unifi Rewards is not applicable to #BEBAS prepaid.
Discover unifi Rewards
You can enrol unifi Rewards via myunifi. Go to the ‘Rewards’ section and proceed with your consent. Once enrolled, you can start earning reward points.
Download myunifi
Just pay your unifi bills on time. Each RM1 paid is equivalent to 1 reward point.
Discover unifi Rewards
You can redeem rebates on your unifi bills, Video on Demands, cash vouchers, and monetary donation to selected NGOs.
Discover unifi Rewards Catalogue
You can redeem via myunifi and unifi Self Care portal. Sign in and view our redemption catalogue. Select ‘redeem now’ to your reward of choice.
Download myunifi Log in to unifi self care
Head over to these resources for a complete guide and support:
Now until 31 October 2022, we are having an Online Exclusive Spin & Win campaign where you can win mystery gift and e-Vouchers! Subscribe to unifi Home via unifi Official Store or myunifi and stand to win!
Spin & Win Campaign
Now until 31 October 2022, Sign up unifi Mobile 99 at RM59 (12-months contract) via unifi Official Store or myunifi and stand to win mystery gift and e-Vouchers! Go to unifi Official Store and select unifi Mobile to Spin & Win!
Spin & Win Campaign
Yes, there are special unifi Mobile plans for Government servants (JASA Pack), students (Student Pack), home business owners (eBiz Pack), as well as special plan for OKU, Senior Citizen and Malaysian Frontliners.
Discover unifi Mobile Special plans
Yes, eBiz Pack comes with unlimited mobile postpaid plan, FREE listing on cari@unifi, exclusive Digital Marketing Solution discount and FREE marketing to unifi customers. Starting from RM59/month, eBiz Pack does not required BRN to subscirbe.
Discover eBiz Pack
Head over to these resources for a complete guide and support:
Reach us via Live Chat & myunifi – our agents are available 24x7.
Start Live Chat Download myunifi
You can test your broadband speed, diagnose your network for issues and find solution via Easy Fix.
Speed Test Discover Easy Fix
There are reasons for Wi-Fi blind spots in your home such as barriers or location of modem/router. Get Mesh Wi-F to improve Wi-Fi signal in your home, from RM15/month.
Discover Mesh Wifi
Applicable to unifi Home 100mbps and above, enjoy RM50 bill rebate if your service is interrupted and not restored within 24 hours. T&C apply.
Discover unifi Cares
You can walk in to any TMPoints and get everything related to unifi service handled and escalated by our representatives.
Find TMPoint
Head over to these resources for a complete guide and support: