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to manage all you unifi service, pay bills, view and download your bill 24/7, get help and much more.

Get started with unifi Mobile™

Freedom to choose your contract
Nationwide coverage
Free SIM delivery

Choose your way to switch

 
Step
1

Log in / Register as a new subscriber. Follow the steps and select
'Switch to unifi'.

Step
2

Choose either delivery (1–5 working days) or self-pickup (immediate). Then proceed to payment and complete your order.

Step
3

Use your existing provider until you receive the switching confirmation SMS.

Step
4

Insert your new unifi Mobile™ SIM Card and enjoy your new service!

Step
1

Bring your identification documents (NRIC or passport) to one of the TMpoints. View TMpoint locations here.

Find TMpoint.

Step
2

Select ‘Switch to unifi Mobile™ Postpaid’ when registering at the counter. Then proceed to payment.

Step
3

Use your existing provider until you receive the switching confirmation SMS.

Step
4

Insert your new unifi Mobile™ SIM Card and enjoy your new service!

Step
1

Download the mobile@unifi app on the Playstore and log in/register. Follow the steps and select
'Switch to unifi'.

Step
2

Choose either delivery (1–5 working days) or self-pickup (immediate). Then proceed to payment and complete your order.

Step
3

Use your existing provider until you receive the switching confirmation SMS.

Step
4

Insert your new unifi Mobile™ SIM Card and enjoy your new service!

Download myunifi app:

Things to take note of when switching to unifi Mobile™

 

Switching from postpaid

Clear all outstanding bills and make sure you are free from any contracts with your primary line.

Ensure your line is active. If you have supplementary lines, you need to switch them too*.

*If you are a supplementary line holder, please get your principal line holder to perform the switch.

Switching from prepaid

Ensure your line is active with unexpired credit. If you want to switch more than one prepaid line, please register separately.

Use the same ID

Register using the same NRIC, Passport, or Army ID that is connected to your current provider.

Old SIM card

Don’t remove your old SIM card until you receive a confirmation SMS from your provider.

Confirmation SMS

Follow the instructions and reply to the SMS from your current provider. This is to confirm your switch to unifi Mobile™.

Check out the SMS examples

Switching request rejected?

1. Log in to your Selfcare Account here. Go to ‘Orders’ to keep track of your switching request and find out the reason it got rejected.

2. Resolve the issue causing that rejection.

3. Re-submit your switching request via your ‘Orders’ page in your Selfcare account.

New SIM card

Once your switch is successful, your network will be terminated from your previous service provider. Please insert your new unifi Mobile™ SIM Card.

Setting APN

Your phone will trigger a message about setting the Access Point Name (APN). Just press accept and follow the steps.

Check the status of your switch to unifi™.

Can’t find what you need? Chat with us or visit our unifi Community

Switch to unifi Mobile™ today!
Switch Now

Got questions?

 

Yes! You can maintain your existing mobile number by switching to any unifi Mobile Postpaid plans.

You may request to maintain your existing number (port in) via our portal at https://unifi.com.my/personal/mobile/postpaid, or our myunifi app, over-the-counter at any TMpoint outlets nationwide, TM Authorised Dealer (TAD) and TM Resellers nationwide.

We will request the port in on your behalf from your existing mobile service provider as soon as the payment of all outstanding balances have been made. It may take up to five (5) business days for the application to be approved by your existing mobile service provider.

Please note that you will need to fulfill the below requirements:

  • Terminated, blacklisted, barred and suspended numbers cannot be switched to unifi Mobile Postpaid.
  • All the supplementary lines in the Principal Account (principal and supplementary lines) need to be switched over to unifi Mobile plan, unless your supplementary line(s) become the Principal line at the existing mobile operator.
  • Your number is not tied to any contract with existing mobile operator.
  • If you are switching in for more than one (1) number, each line must be registered in separate order.

(You would need to ensure that the usage of your existing service does not exceed the credit limit set by your existing mobile operator.)

For existing prepaid user, any remaining credit in your prepaid mobile number will be forfeited by your existing mobile operator upon successful activation of your unifi Mobile Postpaid plan.

Starting from 6 February 2020 onwards, you will be given 60 days to switch and activate your unifi Mobile number from the registration date. Failing which, the order will be cancelled automatically in the system. Should your request to switch fails within the given period, you will need to resubmit your request to switch.

You can simply select “Switch to unifi” during registration process via our portal at https://unifi.com.my/personal/mobile/postpaid, or myunifi app, over-the-counter at any TMpoint outlets nationwide. You will receive an SMS from your existing mobile operator to confirm your switch to us.

Absolutely! Just refer to your order tracking status via our unifi portal or myunifi app.

Simply follow the steps below after you’ve received the SMS notification sent from your existing mobile operator.

  1. Send us an SMS to confirm that your SIM card has arrived safely SMS unifi on<space>DMP order number (refer to your delivery order) to 63001
    E.g. unifi on 123456
  2. You will then receive an SMS to confirm your request
  3. Reply YES to confirm

Once your current plan is inactive, insert your new SIM and enjoy the unifi Mobile Postpaid services!

You may contact your current mobile operator’s Customer Service, for them to further investigate your inquiry.

Alternatively, you may choose a new number for your unifi Mobile Postpaid plan.

You may contact the current mobile operator’s Customer Service for them to further investigate on your inquiry.

Yes. For a limited time only, we’re waiving the upfront payment of RM100 for all Mobile Number Portability (MNP) customers.

Easy, you can contact us via digital channels such as:

Get started with unifi prepaid #BEBAS

Choose any add-ons for unlimited high speed data for your favourite apps
No credit expiry and limitations
Pay with your preferred method

Choose your way to switch

 
Step
1

Bring your identification documents (NRIC or passport) to one of the TMpoints. View TMpoint locations here.

Find TMpoint.

Step
2

Select 'Switch to #BEBAS Prepaid' when registering at the counter. Then proceed to payment.

Step
3

Use your existing provider until you receive the switching confirmation SMS.

Step
4

Insert your new #BEBAS SIM Card and enjoy your new service!

Step
1

Download the mobile@unifi app on the Playstore and log in/register.

Step
2

Select 'I want to get a SIM' and follow the steps. Then, select 'I want to keep my existing number' and verify your number.

Step
3

Choose either delivery (1–5 working days) or self-pickup (immediate). Then proceed to payment and complete your order.

Step
4

Use your existing provider until you receive the switching confirmation SMS. Once you get the SMS, insert your #BEBAS SIM card and enjoy ultimate freedom!

Download
mobile@unifi app:

Things to take note of when switching to #BEBAS

 

Switching from postpaid

Clear all outstanding bills and make sure you are free from any contracts with your primary line.

Ensure your line is active. If you have supplementary lines, you need to switch them too*.

*If you are a supplementary line holder, please get your principal line holder to perform the switch.

Switching from prepaid

Ensure your line is active with unexpired credit. If you want to switch more than one prepaid line, please register separately.

Use the same ID

Register using the same NRIC, Passport, or Army ID that is connected to your current provider.

Old SIM card

Don’t remove your old SIM card until you receive a confirmation SMS from your provider.

Confirmation SMS

Follow the instructions and reply to the SMS from your current provider. This is to confirm your switch to #BEBAS.

Check out the SMS examples

Switching request rejected?

1. Launch the mobile@unifi app. Go to ‘Order Tracking’ to keep track your switching request and find out the reason it got rejected.

2. Resolve the issue causing that rejection.

3. Re-submit your switching request via your ‘Order Tracking’ in the mobile@unifi app.

New SIM card

Once your switch is successful, your network will be terminated from your previous service provider. Please insert your new #BEBAS SIM Card.

Setting APN

Your phone will trigger a message about setting the Access Point Name (APN). Just press accept and follow the steps.

Check the status of your switch to unifi™.

Can’t find what you need? Chat with us or visit our unifi Community

Switch to #BEBAS today!
Switch Now

Got questions?

 

Yes! You can maintain your existing mobile number by switching to unifi Mobile #BEBAS prepaid. The port in process is as below:

  1. Download mobile@unifi app.
  2. Tap “Get New Sim Card” in the options menu.
  3. Register to keep existing number.
  4. Follow the registration steps and select “I Want To Keep My Existing Number”.
  5. Reply “Yes” to our confirmation SMS in order to proceed.
  6. Receive a new SIM card.
  7. We will send (or choose to self- pickup) a new SIM card in 7 working days.
  8. Continue using existing number until a switch-over confirmation message is received.
  9. Switch your SIM card.
  10. Insert the new SIM card to enjoy ultimate mobile freedom!

We will request the port in on your behalf from your existing mobile service provider as soon as the payment of all outstanding balances have been made. It may take up to five (5) business days for the application to be approved by your existing mobile service provider.

Please note that you will need to fulfill the below requirements:

  • Terminated, blacklisted, barred and suspended numbers cannot be switched to unifi Mobile prepaid #BEBAS.
  • All the supplementary lines in the Principal Account (principal and supplementary lines) need to be switched over to unifi Mobile plan, unless your supplementary line(s) become the Principal line at the existing mobile operator.
  • Your number is not tied to any contract with existing mobile operator.
  • If you are switching in for more than one (1) number, each line must be registered in separate order.

(You would need to ensure that the usage of your existing service does not exceed the credit limit set by your existing mobile operator.)

For existing prepaid user, any remaining credit in your prepaid mobile number will be forfeited by your existing mobile operator upon successful activation of your unifi Mobile #BEBAS prepaid.

Starting from 6 February 2020 onwards, you will be given 60 days to switch and activate your unifi Mobile number from the registration date. Failing which, the order will be cancelled automatically in the system. Should your request to switch fails within the given period, you will need to resubmit your request to switch.

You can simply select “I want to keep my existing number” during registration process via the mobile@unifi app and confirm the SMS notification sent by your existing mobile operator in order to switch to us.

Yes. Just refer to your order tracking status via the mobile@unifi app.

Simply follow the steps below after you’ve received the SMS notification sent from your existing mobile operator.

  1. Send us an SMS to confirm that your SIM card has arrived safely SMS unifi on<space>DMP order number (refer to your delivery order) to 63001
    E.g. unifi on 123456
  2. You will then receive an SMS to confirm your request
  3. Reply YES to confirm

Once your current plan is inactive, insert your new SIM and be #BEBAS!

You may contact your current mobile operator’s Customer Service, for them to further investigate your inquiry.

Alternatively, you may choose a new number for your unifi Mobile #BEBAS prepaid.

Easy, you can contact us via digital channels such as: