Everything that you need to know about Unifi Home Installation

We are delighted to welcome you to the Unifi family and look forward to your Unifi installation journey experience. We will assist you to benefit most from Unifi Home fibre broadband experience and help you get the most from us.

Standard and Non-Standard Installation

Installing your Unifi service may involve either standard or non-standard procedures, depending on your home or building setup. Our technicians will assess the layout, the location of the Distribution Point (DP), and the cabling requirements to determine the most suitable installation method. Standard installations follow typical setups with minimal modifications, while non-standard installations may require additional work such as extended cabling, underground routing, or customized configurations. This ensures that every installation is safe, efficient, and optimized for the best connectivity experience in your premises.

Outside Premise

Unifi Installation where distribution point (DP) is on the ground

SCENARIO	CATEGORY	RESPONSIBILITY
1. If cable is blocked outside customer's compound	Standard	Provided by TM
2. If cable is blocked within customer's compound
2.1 If customer require installation via surface cabling
2.2 If customer require installation via underground cabling	Non-Standard	Customer to bear the cost

Notes:

Materials: GI Pipe, Jubilee Clip, Microduct and Cement

Installation for Scenario 1 is considered as TM standard installation, subject to customer's housing policy.
Installation for Scenario 2.2 requires customer to appoint their own contractor to resolve the blockage.
Only applicable to landed properties.

Unifi Installation where distribution point (DP) is on the pole

SCENARIO	CATEGORY	RESPONSIBILITY
3. Direct cabling from pole directly to the Entry Wall.	Standard	Provided by TM
4. From pole to Entry Wall via underground and surface cabling.	Non-Standard	Customer to bear the cost Total cabling charge: RM212.00

Notes:

Materials: GI Pipe, Jubilee Clip, Microduct and Cement

TM Installation works scope for Scenario 4 consists of underground cabling outside customer's compound and surface cabling inside customer's compound.
Only applicable to landed properties.

Inside Premise

SCENARIO	CATEGORY	RESPONSIBILITY
5. Internal cabling for the first 50 merters.	Standard	Provided by TM
5.1 Internal cabling beyond 50 meters	Optional	Customer to bear the cost Internal wiring RM2.50 per meter

Notes:

Materials: RJ45 and RJ11

Cable length calculation starts from Entry Wall until the furthest Unifi equipment
Raceway (casing) is also provided to protect your cabling up to 50 meters (additional cabling is charged RM 2.50/m)
Applicable to both landed and high-rise properties

SCENARIO	CATEGORY	RESPONSIBILITY
6. Inside the ceiling with microduct protection	Optional	Customer to bear the cost Total cabling charge: RM66.00

Notes:

Materials: Cement and Microduct

Only applicable to landed properties.

MyUnifi
Unifi UniVerse

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*applicable for Home Broadband subscriptions before 17 March 2025 only

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*applicable for Home Broadband subscriptions from 17 March 2025 only