Dear Valued Customer,

Starting November 2026, PDF bills sent to your registered email address will be password-protected as part of our Encrypted Unifi Bill enhancement. This extra layer of security helps keep your personal information safe.

This feature applies to all Unifi services, and your bill format and content will remain the same. You'll simply need to enter a password to open your PDF bill.

Your password is based on your registered account details, and a password guide will be included in the email with your bill to help you access it easily.

For step-by-step instructions and more information, please refer to FAQ

Thank you for choosing Unifi and for your continued trust in us.