Dear valued customer,

We are upgrading our network to provide you with a more reliable service experience. As part of this improvement, the older copper network currently used for telephone service is being discontinued in stages from 1 September 2026.

Affected customers will be notified of the changes through formal letters. If you received this notification, the following information is important for you.

Without switching to an alternative service, you will no longer be able to make or receive voice calls, send or receive faxes, or use other services connected to your existing telephone line.

You can choose from the following alternative services:

1. Wireless Home Phone (WHP)

• You can continue using your existing telephone number with WHP. The service has a fixed monthly rental of RM25, with call plans starting from RM15.

• A new account number will be provided for your WHP service. Please use this number for all future bills and payments.

• You will also receive a Wireless Home Phone device at no additional cost, which we will courier to you for self-installation. An installation guide will be included to help you set it up. Installation support is available upon request.

2. Unifi Mobile

• You may also choose a suitable Unifi Mobile service based on your needs.

To continue your service, please visit your nearest Unifi Store before 30 September 2026. For senior citizens and persons with disabilities, an authorised person may visit the Unifi Store on your behalf.

Thank you.