Current Campaigns

What is the new unifi Your World Campaign?

From 24th August 2020, we are offering customers the Total Convergence solutions of unifi Home, unifi TV and unifi Mobile bundled together in one package, with great discounts.
With bigger savings up to RM1,500 a year, new customers will enjoy 30 Days free trial for the following packages: (image)
The promo price is valid for 24 months, and as long as the minimum 3 services (unifi Home, unifi Mobile and TV Content) are active.
unifi will continuously engage with customers to give the best offer to customers"

What are the AddOns available to customers?

On top of the bundled package, customers may also choose the optional Add-ons as below:

Add Ons	Price per month	Contract
Ultimate Pack (100Mbps and 30Mbps only)	RM60	12 month
unifi Plus Box	RM20 (For 24 month only)	24 month
Mesh WiFi	Deco M4: RM15 Deco M9 Plus: RM35 (For 24 month only)	24 month
Home Gadget Protection	3 gadgets: RM15 5 gadgets: RM25 8 gadgets: RM40	24 month
Online Guard Plus	RM2	-
Security and Surveillance	From RM99/month	-

Note: Add on feature is not entitled for the 30 days free trial

Who is eligible for this campaign?

This campaign is applicable for the following:

New unifi Home customers
New unifi Mobile customers

How long is the campaign period?

The promotion runs from 24th August until further notice. So hurry up and subscribe to the Total Convergence package now!

Where can I subscribe to this campaign?

Total Convergence plan can be subscribed at:
TMpoint outlets nationwide
TM Resellers
TM Authorized Dealer
Online (unifi.com.my)
TM Sales Centre (TMSC)
Non-Malaysian customers can subscribe to the Total Convergence plan at all channels as listed above, except for online (unifi.com.my) and TM Sales Centre (TMSC)

How do I enjoy the 30 days broadband package fee waiver and more discounts?

Once you have subscribed to the package during this campaign, you will enjoy a waiver of your monthly package fee on unifi Home and TV content for 30 days.
unifi Mobile package fee is not entitled for the 30 days fee waiver.
unifi Mobile subscribers will enjoy the RM59 per month promo price in the following month onwards. On top of that, you’ll enjoy more discounts on your unifi Home bill.

Can I subscribe unifi Mobile under my wife’s name and still enjoy the special price of RM59 per month?

Please ensure to use the same ID number (NRIC, Old IC, Army, Police, Passport) as per your unifi Home account upon registration of unifi Mobile 99 to enjoy the RM59 per month price once your unifi Home is activated.

Example:

unifi Home Registered Account

Name: Ali bin Abu

NRIC: 800101-00-1234

One account holder can sign up to a maximum of five (5) mobile lines under your name and each lines will enjoy RM59 per month price.

I am currently on another service provider for my mobile services. Can I switch to unifi and keep my existing mobile number?

Of course! You can switch your current number to unifi Mobile 99 at the price of RM59 per month provided you do not have any outstanding balance, blacklisted, or under contract with your current mobile service provider. Click here for more info https://unifi.com.my/switch-to-unifi

How will my bill look like when I subscribe to this campaign?

You will receive 2 separate bills for unifi Home and unifi Mobile

unifi Home

You will see two (2) types of charges in your first unifi bill:
1. Prorated charges based on unifi activation date and Billing Perioddate.
2. Full month charges of broadband package waiver based on 30 days from the 1st Billing Date.

unifi Mobile

Your unifi Mobile 99 Promo will be reflected by the plan name “unifi
Mobile 79 unlimited” in your bill.

In your first unifi Mobile bill, any pro-rated usage will be based on RM79 price.
Once unifi Home and unifi Mobile services are both activated, you will enjoy the RM59 per month price in the following month onwards.
Your bill date will always be on the 1st of every month and the cycle is for the full period of the month.

Will I be tied to any contract for my Total Convergence plan subscription?

Yes, all unifi Home plans come with a 24-months contract but no contract is imposed for unifi Mobile.

I’ve subscribed to Total Convergence plan, but the broadband activation was not successful due to technical limitation. What should I do with my mobile plan?

We are sorry to hear that unifi is not yet available in your area and hence your unifi Mobile is still charging at RM79 per month.
Worry not as we have few alternatives for you:
You may continue to enjoy your mobile line at RM79 per month.
You may change your mobile plan to other unifi Mobile postpaid plan. Kindly refer https://unifi.com.my/personal/mobile/postpaid
If you wish to discontinue your mobile line, you can terminate by walk–in to TMpoint or via mobile live chat.

What will happen to my subscription if I have subscribed to Total Convergence plan, my broadband has been successfully installed but my mobile is not activated due to technical limitation?

If your port in to our service is unsuccessful, your Total Convergence plan will be changed to a bundle without mobile plan and you will no longer enjoy our bundle discounts.

You may contact our touchpoints as below for further assistance:
TMpoint outlets nationwide
unifi mobile Live Chat

Is there any changes to the promo price if I terminate any mobile or TV content in the Total Convergence plan?

The discount that you enjoy for subscribing Total Convergence plan will be removed.

Other early termination charges are applicable for TV content or broadband.

Are there any other plans besides the Total Convergence plan?

Yes, other plans are as below: Broadband with TV Content Pack.

On top of that, customers can also enjoy 30 Days free trial.

Note:

30Mbps and 100Mbps subscriber can add on unifi TV Ultimate Pack for RM60 monthly and enjoy unifi Plus Box, but the add on fee is not entitled for 30days free trial.

Where can I view my bill?

You may install myunifi apps (available at Google Playstore, Apple App Store and Huawei App Gallery) to view both Broadband and Mobile bills.

How do I enjoy the 6 months complimentary access to premium content – Viu via unifi Plus Box?

Customers who subscribe to unifi Home plan 300Mbps, 500Mbps and 800Mbps with Ultimate Pack, together with unifi Plus Box are entitled to get complimentary Viu voucher for six (6) months.

Subscribers will receive the voucher code via SMS within five (5) working days upon successful unifi installation. Subscribers will need to follow these steps:

Step 1: Connect your unifi Plus Box to your unifi Home network for first
time activation
Step 2: Go to Viu app, choose “Sign in” and a pairing code will appear on
screen.
Step 3: Go to www.viu.com on your web browser or mobile browser
Step 4: Select the “Menu” icon on top left and select “Redeem” option
Step 5: Insert a valid promo code on the voucher screen, and sign up.
Step 6: Select the “Menu” icon on top left, insert the pairing code and you can enjoy your complimentary access to Viu!

For more info, please refer : https://unifi.com.my/plus-box/viu

Is Transfer Request (Change of Broadband Service Provider) allowed during the 30 days of this campaign?

No, Transfer Request is not allowed during 30 days of this campaign. Customer has to proceed with the termination within 30 days and return all equipment during termination process

Can I transfer my unifi line to someone else during this campaign period?

unifi Home

During 30 days free trial, customer is not allowed to perform transfer owner activities.

unifi Mobile

Transfer of ownership is not available at the moment.

Do I need to make any upfront payment?

unifi Home

Please note that an advance payment of RM100 for Malaysians and RM500 for non-Malaysians is applicable for sales without the verification of MyKad Reader (please refer to general unifi T&C clause 10.11 and general unifi Lite clause 5.8).
If you wish to avoid making any advance payment, you can choose to subscribe at TMpoint, TM Authorised Dealer (TAD) or TM Appointed Reseller.

unifi Mobile

Please note that an upfront payment of RM100 is applicable for any new mobile line registration via TM Resellers, TM Authorised Dealers and any TMpoint outlet nationwide. The amount will be offset in your 1st bill.
For non-Malaysians, you are required to pay an additional deposit of RM300 per line, which will be refunded upon mobile line
termination.
For a limited time only, we’re waiving the upfront payment of RM100 if you switch your current number to unifi Mobile now.
For registration via our portal (unifi.com.my), no upfront payment is required. *

*Note: Registration via online is applicable for Malaysian only

If I decide not to continue my unifi subscription within the 30 days, how do I cancel my subscription?

To cancel the subscription, customers need to walk in to any TMpoint within 30 days of the subscription.

Customers will have to return all equipment upon cancellation of the subscription to avoid being charged with early termination fee.
You are required to return all of the equipment given during installation:
1. Residential Gateway (RG)
2. Broadband Termination Unit (BTU) and
3. unifi Plus Box with box and all accessories
4. Mesh Wi-Fi (if applicable)
If you failed to return the items, you will be charged with a penalty fee of RM500.
If you have subscribed to any Value Added Services (VAS), you will be charged with the penalty fees of that particular VAS.
However, you will no longer enjoy unifi Mobile at RM59 per month when you terminate your unifi Home account, and the price will revert to RM79 per month.
Termination for both unifi Home and unifi Mobile will need to be done separately. unifi Lite
You are required to return the modem. If you failed to do so, you will be charged RM350.

What happens if I continue my subscription after the free trial period (30 days) is over?

If you’re happy with the service and wish to continue after the free trial period has ended, the account will be automatically charged with the monthly fee for the consecutive months.

What happens If I cancel my internet subscription after the free trial period (30 days) is over?

If you cancel the subscription after the trial period has ended and still within the contract period of the package, you will be charged for the standard early termination fees i.e. the remaining months of the contract.

However, you will no longer enjoy your unifi Mobile at RM59 per month price when terminating your unifi Home account and the price will be reverted to RM79 per month.

Can I change to other unifi Mobile plans later?

Yes. However, you will no longer enjoy the unifi Mobile 99 promotional price of RM59 per month.

After I terminated my unifi plan under this campaign, may I apply for new unifi Home line?

You are not able to apply for new unifi line after termination at the same installation address during the campaign period after termination. We hope you will stay with us.

I experienced service downtime during my 30 days trial period, am I entitled for rebate?

Customer has already enjoyed the 30 days fee waiver, hence no rebate will be given.

Rebate for VAS will be given if applicable.

Where can I read more on unifi Mobile and its offerings?

To know more on unifi Mobile postpaid plan, please visit
unifi.com.my/postpaid.

You can also find our mobile postpaid FAQ and T&C here

How do I get more info on this unifi Your World campaign?

For further info, you can refer:

unifi portal - unifi.com.my
unifi online community forum at community.unifi.com.my
Visit any of the TMpoint outlets nationwide

I am an existing customer, can I subscribe to Total Convergence plan?

Existing unifi Home Customers

Yes, you can upgrade your plan to Total Convergence plan to enjoy more discounts!
30 days trial is not applicable for existing customers.
Promo Price is valid for 24 months and as long as minimum 3 services (unifi Home, unifi Mobile and TV Content) are active.

Existing unifi Mobile Customers

Yes, existing unifi Mobile plan subscribers are welcome to subscribe to our unifi Mobile 99 promo at RM59 per month.
You can add on new mobile line or your current plan will be changed to new unifi Mobile 99 at the price of RM59 when you sign up for this promo.
If customers opt for change of plan, subscription of any Add-on Passes or any existing promotion (i.e: Multiline discount, Hotspot Passes, etc) on your previous unifi Mobile rate plan will be terminated without any refund.
However, if you are already paying RM59 per month for your mobile line, you are eligible for this Total Convergence promo without performing any change of plan. This is inclusive of postpaid plans as per below:
unifi Mobile 59 (Value Plan)
unifi Mobile 99 at RM59 with 12 months contract
unifi Mobile Jasa Pek
unifi Mobile Student Pek

I am an existing customer, and I love my current package. I would like the Total Convergence plan value to be add on. Can I do that?

Existing unifi Home Customers

Yes. Add on plans are available for you to choose from entertainment to lifestyle as below:

Add Ons	Price per month	Contract
Ultimate Pack (100Mbps and 30Mbps only)	RM60	12 month
unifi Plus Box	RM20 (For 24 month only)	24 month
Mesh WiFi	Deco M4: RM15 Deco M9 Plus: RM35 (For 24 month only)	24 month
Home Gadget Protection	3 gadgets: RM15 5 gadgets: RM25 8 gadgets: RM40	24 month
Online Guard Plus	RM2	-
Security and Surveillance	From RM99/month	-

Existing unifi Mobile
Yes. You can choose from Broadband and unifi TV Content plan to
Broadband plan only.

For mobile customers, you can add on new mobile or change plan for current mobile plan to enjoy the promo.

I’m an existing webe RM79 plan subscriber. Do I still enjoy the multiline discount if I subscribe to this unifi Mobile 99 offer?

We’re sorry, upon activation of this plan, subscription of any Add-on Passes (i.e.: Multiline discount, Hotspot Passes, etc.) on your previous unifi Mobile rate plan will be terminated without any refund.

Remaining entitlement of multiline discount will be based on remaining line that you still maintain under RM79 plan.

I still have a few months contract of unifi Mobile 99 at RM59 with 12 months contract promo. Can I subscribe to this Total Convergence plan?

Yes, you’re already entitled for this promotion since you’re already paying RM59 in your existing plan.
The following unifi Mobile Rate Plan are eligible for this Total Convergence promo as per below:

unifi Mobile 59 (Value Plan)
unifi Mobile 99 at RM59 with 12 months contract
unifi Mobile Jasa Pek
unifi Mobile Student Pek"

How about other postpaid plan and existing #BEBAS prepaid customer, can I subscribe to this Total Convergence plan?

Yes, for existing unifi Mobile customers, you can add on new mobile or you can change your current plan to unifi Mobile RM99 at the price of RM59 when you subscribe to this Total Convergence plan.

How do I upgrade my plan to Total Convergence plan?

Upgrade your plan to Total Convergence plan to enjoy more discounts

Will my contract refreshed when I change plan to this campaign?

Yes. Once you have changed your plan to this campaign offering, your package will be automatically refresh to 24 Months.

I am currently subscribing to package with media box (V8), can I change my plan to package with unifi Plus Box? Is the media box can still be working?

Yes, you can upgrade to the package with unifi Plus Box. However, the free 30-days trial is not applicable for existing customers.

Once you received the unifi Plus Box, you can use both media box and unifi Plus Box, treat it as multi room entertainment!
Please note that downgrading or changing your subscription plan (same speed movement) to get the unifi Plus Box during this campaign is not available at the moment. But, you can still downgrade or change your subscription plan to other plan without the unifi Plus Box.
However, existing customers who are still on the previous platform (white box) need to be migrated before login to the unifi Plus Box. TM will communicate once the migration process is successful (once your order is completed) and you may enjoy unifi TV via the unifi Plus Box.
Customers with the white media box (V8) can still enjoy unifi TV until further announcement from TM.

I am subscribing to unifi Home plan bundle with unifi Plus Box and Mesh Wi-Fi, can I change to Broadband only package?

Yes. You are allowed to subscribe to Broadband only. However, if you are still within contract, the rule applies as below:

For Broadband – contract will be refreshed to 24 Months
For unifi TV – penalty on the remaining months
For Mesh Wi-Fi – penalty of RM200

I am subscribing to unifi Home plan with device. What will happen to all my device?

I am currently subscribing to unifi packages with bundle UPB and want to upgrade to Total Convergence package with UPB.
1. You will remain your current unifi Plus Box and enjoy our Total Convergence offering. There will be no new unifi Plus Box provided to the customer.

I am currently subscribing to unifi package with bundle MESH Wi-Fi and want to upgrade to Total Convergence package with MESH Wi-Fi
1. Bundle MESH Wi-Fi currently with customer is MESH Wi-Fi M4. Therefore, with this package, customer will be given another MESH Wi-Fi M9.

I have subscribed to add on device and VAS’s previously. Some of my add on device are already part of Total Convergence plan. What will happen to current subscription for these add on?

Your current Add On VAS and Add on Device will be charge as agreed during subscription/usual. Only Add on pack (Varnam, Ruby and Aneka) will be move to new Ultimate Pack under Total Convergence package value. Eg:

You have subscribed to Home Gadget Protection at RM15, therefore will be charged as usual.
You have add on MESH at RM15 (for 24 months) and want to subscribe to 500Mbps Total Convergence (with MESH). You will maintain your mesh at RM15 price and will receive another MESH under Total Convergence package.
You have add on UPB at RM10 (for 24 months) and want to subscribe to 300Mbps Total Convergence (with MESH). You will maintain your UPB at RM10 price and will receive another UPB under Total Convergence package.
You have subscribed to add on Varnam pack at RM30 monthly and want to subscribe to 300Mbps Total Convergence (with MESH). Your package will be upgraded to Ultimate Pack under Total Convergence package value. Your current Add On VAS and Add on Device will be charged as agreed during subscription/usual. Only Add on pack (Varnam Ruby and Aneka) will be moved to the new Ultimate Pack under Total Convergence package.
You have subscribed to Home Gadget Protection at RM15 price, therefore you will be charged as usual.
You have added on MESH at RM15 (for 24 months) and want to subscribe to 500Mbps 3 in 1 bundle plan (with MESH). You will maintain your mesh at RM15 price and received another MESH under Total Convergence package.
You have added on UPB at RM10 (for 24 months) and want to subscribe to 300Mbps Total Convergence plan (with MESH). You will maintain your UPB at RM10 price and will receive another unifi Plus Box under Total Convergence package.
You have subscribed to add on Varnam pack at RM30 monthly and want to subscribe to 300Mbps Total Convergence plan (with MESH). Your pack package will be upgraded to Ultimate Pack under Total Convergence package.

What will happen if I remove my add ons?

If your add ons are still under contract, therefore by removing these add ons, you will be charged with the early termination penalty fees of the remaining months.

Can you tell me more about this exclusive offer?

Starting from 24th August 2020, we will be having an exclusive offer for all new subscriptions of our unifi Mobile 99. unifi Home Broadband Customers Non unifi

	unifi Home Broadband Customers	Non unifi Home Broadband Customers
Monthly Promotional Price	RM59 per month (exclusive of 6% ST)	RM 79 per month (exclusive of 6% ST)

What make this offer special?

You can get your hands on our unifi Mobile 99 for unlimited data, calls and texts (SMS) at a promotional price (exclusive of 6% ST):

Type of Customers	Normal Price	Promotional Price	Total Saving
unifi Home Broadband Customers	RM99 per month	RM59 per month	Save RM480 per year
Non unifi Home Broadband Customers	RM99 per month	RM79 per month	Save RM240 per year

Free 10GB LTE Hotspot.
This offer comes with NO contract.

Will I be charged with any upfront payment when I subscribe to this unifi Mobile 99 Promo?

For customers who are subscribing to a new number via unifi.com.my, TM Resellers, TM Authorised Dealers and any TMpoint outlet nationwide, you will be charged with an upfront payment of RM100.
For a limited time only, we’re waiving the upfront payment of RM100 if you switch your number to us now.

Will there be a limit to the maximum number of lines I can subscribe to?

Yes, you are entitled to subscribe up to five (5) lines per NRIC or passport.

I am a foreigner. Can I subscribe to this unifi Mobile 99 Promo?

Yes, however a deposit of RM300 is applicable.

I’m an existing unifi Mobile plan subscriber. Do I get to enjoy the unifi Mobile 99 Promo?

Yes! All new and existing unifi Mobile plan subscribers are welcome to subscribe to our unifi Mobile 99 Promo.

For existing unifi Mobile subscribers, you may request for Change of Plan via our touchpoints as per below:
TMpoint outlets nationwide
Live Chat via https://mobile.unifi.com.my/customer/starthere
Live Chat via myunifi app (available on Google Play/Apple Store)
Upon activation of this plan, subscription of any Add-on Passes or any existing promotion (i.e.: Multiline discount, Hotspot Passes, etc.) on your previous unifi Mobile rate plan will be terminated without any refund.

I am currently on another service provider. Can I port in by retaining my existing mobile number to unifi Mobile 99 Promo?

Yes. You can port in and subscribe to our unifi Mobile 99 Promo provided that you do not have any outstanding balance, blacklisted, or under contract with your current mobile service provider.

You may request to port in via our touchpoints as per below:
Our portal at https://unifi.com.my/personal/mobile/postpaid
Over-the-counter at any TMpoint outlets nationwide
TM Authorised Dealer (TAD)
TM Resellers nationwide

How long does it take to process my port in?

We will request the port in on your behalf from your existing mobile service provider as soon as the payment of all outstanding balances have been made.
It may take up to three (3) working days for the application to be approved by your existing mobile service provider, including confirmation of your intention via text (SMS).

I am an existing #BEBAS prepaid customer, am I entitled to unifi Mobile 99 Promo?

Yes, you can request for Change of Plan via our touchpoints as below:

Live Chat via https://mobile.unifi.com.my/customer/starthere
Live Chat via myunifi app (available on Google Play/Apple Store)
TMpoint outlets nationwide

Can I change to other unifi Mobile plans later?

Yes. However, you will no longer enjoy the unifi Mobile 99 promotional price.

Who is eligible to subscribe to this unifi Mobile 99 at RM59 per month?

This exclusive offer is eligible to all active unifi Home Broadband customers:

unifi Fibre
unifi Lite (previously known as Streamyx)
unifi Air
unifi wireless broadband (WTTX)
mobile broadband
We welcome everyone; Malaysian or Non-Malaysian aged 18 years and above to subscribe to our unifi Mobile 99 Promo at RM59 per month.

If my unifi Home Broadband is registered under my Army ID, can I update my ID to NRIC?

Yes, you can update your ID to NRIC. Kindly visit the nearest TMpoint to update your ID number.
Please make sure to use the same ID number (NRIC, Old IC, Army, Police, Passport) as per your unifi Home Broadband account upon registration of unifi Mobile 99 to enjoy the RM59 per month, otherwise you will be charged RM79 per month instead.
Example:

unifi Home Broadband Registered Account	unifi Mobile 99 Promo New Registration
Name: Ali bin Abu NRIC: 800101-00-1234	Name: Ali bin Abu NRIC: 800101-00-1234

Limited time offer for existing unifi Home Broadband customers:One (1) account holder can register up to a maximum of five (5) mobile lines and each lines will enjoy RM59 per month.

Active unifi Home Broadband customers may subscribe to additional unifi Mobile 99 Promo – Family Edition under a different name (different NRIC) at RM59 per month.
Just bring your latest and active unifi Home Broadband bill to your nearest TMpoint to enjoy this offer.
For more info, please refer to the section on unifi Mobile 99 Promo – Family Edition below.

What happens to my mobile line if my home broadband is suspended?

No changes to your monthly bill during the suspension of any mobile or home broadband account.
You will still enjoy the rate of RM59 per month as long as your home broadband is not terminated

What happens to my mobile line if my home broadband is not installed?

Your monthly subscription fee for mobile service will be changed to RM79 per month if your home broadband is not installed.

What happens to my mobile line if my home broadband is terminated?

Your monthly subscription fee for mobile service will be changed from RM59 per month to RM79 per month if your home broadband is terminated.

I’m an existing webe RM79 plan subscriber. Do I still enjoy the multiline discount if I subscribe to this unifi Mobile 99 Promo?

We’re sorry, upon activation of this plan, subscription of any Addon Passes (i.e.: Multiline discount, Hotspot Passes, etc.) on your previous unifi Mobile rate plan will be terminated without any refund.

Remaining entitlement of multiline discount will be based on the remaining line that you still maintain under RM79 plan."

I still have a few months contract of unifi Mobile 99 at RM59 with 12 months contract. Can I subscribe to this new unifi Mobile 99 Promo?

Yes, you can request for Change of Plan via our touchpoints as per below:

TMpoint outlets nationwide
Live Chat via https://mobile.unifi.com.my/customer/starthere
Live Chat via myunifi app (available on Google Play/Apple Store)

What will happen to my mobile plan after the offer ends?

You will still enjoy our unifi Mobile 99 at RM59 per month as long as your home broadband account is active.

Will I receive my unifi Home Broadband and unifi Mobile bills in one bill statement?

You will receive separate bills for your unifi Home Broadband and unifi Mobile accounts.

You will need to make separate payments accordingly to your subscribed accounts.

How does my bill will look like for my unifi Mobile 99 Promo plan?

The unifi Mobile 99 Promo will be reflected by the plan name “unifi Mobile 79 unlimited” in your unifi Mobile bill.

In your first unifi Mobile bill, any pro-rated usage will be based on RM79 price.
Once your unifi Home Broadband and unifi Mobile services are both activated, you will start to enjoy the RM59 per month price in the following month onwards.
Example: A unifi Home Broadband customer subscribed to unifi Mobile on 15th August 2020 and received the first bill on 1st September2020.

Plan Name Bill Display	unifi Mobile 79 unlimited
Bill Cycle	1st Bill	2nd Bill	3rd Bill
Bill Date	1 September 2020	1 October 2020	1 November 2020
Home Broadband Status	Active	Active	Active
Mobile Line Status	Active	Active	Active
Prorated Monthly Fee	RM43.32* 15/8 – 31/8]	-	-
Advanced Monthly Fee	RM79.00 [1/9 – 30/9]	RM79.00	RM79.00
Advanced Discount	(- RM20.00) [1/9 – 30/9]	(- RM20.00)	(- RM20.00)
Sub Total	RM102.32	RM59.00	RM59.00
(6% ST)	RM6.14	RM3.54	RM3.54
Total Monthly Payment	RM108.46	RM62.54	RM62.54

*Notes: Prorated will be based on RM79 per month price

May I know when is my bill date and period of bill cycle?

Your bill date is always on the 1st of every month and the cycle is for the full period of the month (e.g. 1st August – bill generated for 1/7/2020 – 31/7/2020.)

I am interested. How do I subscribe to the unifi Mobile 99 Promo at RM59 offer?

You can subscribe to the offer via our touchpoints as per below:
website at unifi.com.my
myunifi App
TMpoint outlets
TM Resellers
TM Authorised Dealers (TAD)
Please make sure to use the same ID number (NRIC, Old IC, Army, Police, Passport) upon registration of both unifi Home and unifi Mobile account to enjoy the RM59 per month price.

Can you tell me more about this unifi Mobile 99 Promo - Family Edition?

For a limited time only, your immediate family members can also enjoy the unifi Mobile 99 Promo at RM59 per month while registering under their own name.

Just bring your latest and active unifi Home Broadband bill during the registration of unifi Mobile 99 Promo at your nearest TMpoint to enjoy this offer.

What is the difference between the unifi Mobile 99 Promo and unifi Mobile 99 Promo - Family Edition?

unifi Mobile 99 Promo at the price of RM59 is only available for registration with same ID number (NRIC, Old IC, Army, Police, Passport) of both unifi Home Broadband and unifi Mobile
account.

However, unifi Mobile 99 Promo – Family Edition allows your immediate family members to enjoy the unifi Mobile 99 Promo at RM59 per month while registering under their own name.
Each unifi Mobile 99 Promo – Family Edition is independent from the unifi Mobile 99 Promo line.

What are the criteria to subscribe to this unifi Mobile 99 Promo - Family Edition?

You are required to bring your latest and active unifi Home Broadband bill during the registration to enjoy this offer.

Your unifi Home Broadband account must be active at the point of registration.

How many lines can my family members register?

This offer is limited to ten (10) mobile lines per one (1) unifi Home Broadband Account.

Only one (1) line per ID number (NRIC, Old IC, Army, Police, Passport) is allowed.

Is there any contract tied to this plan?

There is no contract tied to this plan.

Do I receive separate bills from other unifi Mobile 99 Promo plan?

Yes, each unifi Mobile 99 Promo – Family Edition will receive its own separate bill to the respective account owner.

How does my bill will look like for my unifi Mobile 99 Promo - Family Edition?

Your unifi Mobile 99 Promo - Family Edition will be reflected as “mobile (Jasa Pack)” in your unifi Mobile bill.

I’m an existing unifi Mobile subscriber. Can I change my current plan to this unifi Mobile 99 Promo - Family Edition?

This offer is only applicable for NEW registrations and the following existing unifi Mobile Postpaid plans:
unifi Mobile 19
unifi Mobile 29
unifi Mobile 39
You may request for Change of Plan to unifi Mobile 99 Promo - Family Edition by producing your latest and active unifi Home

Broadband bill to any of our touchpoints below:

TMpoint outlets
TM Resellers
TM Authorised Dealers (TAD)

I’m currently subscribing to Jasa Pack at RM59 under my name. Can I subscribe to additional lines under unifi Mobile 99 Promo – Family Edition?

We are sorry, the unifi Mobile 99 at RM59, Jasa Pack, Student Pack and unifi Mobile 99 Promo - Family Edition offer are limited to one (1) line per ID number (NRIC, Old IC, Army, Police, Passport) only.

Where can I subscribe to this plan?

Please bring along your printed latest and active unifi Home Broadband bill to any of our touchpoints below:
TMpoint
TM Resellers
TM Authorised Dealers (TAD)

How much do I need to pay per month?

For those customers who did not subscribe to our unifi Home Broadband, you may enjoy our unifi Mobile 99 at RM79 per month.

What will happen to my plan after the offer ends?

You will still enjoy our unifi Mobile 99 at RM79 per month after the offer ends.

I don’t have unifi Broadband at home. Can I subscribe to unifi Home Broadband and enjoy the RM59 price per month for unifi Mobile?

Yes, provided that you subscribe both unifi Home Broadband and unifi Mobile line within the campaign period.

Please make sure to use the same ID number (NRIC, Old IC, Army, Police, Passport) upon registration of both unifi Home and unifi Mobile account to enjoy the RM59 per month price.
Once both your unifi Home Broadband and unifi Mobile services are activated, you will enjoy the RM59 price per month in the following month onwards.