The discount that you enjoy for subscribing Total Convergence plan will be removed.

• Other early termination charges are applicable for TV content or broadband.

To cancel the subscription, customers need to walk in to any TMpoint within 30 days of the subscription.

• Customers will have to return all equipment upon cancellation of the subscription to avoid being charged with early termination fee.
• You are required to return all of the equipment given during installation:
  1. Residential Gateway (RG)
  2. Broadband Termination Unit (BTU) and
  3. unifi Plus Box with box and all accessories
  4. Mesh Wi-Fi (if applicable)
• If you failed to return the items, you will be charged with a penalty fee of RM500.
• If you have subscribed to any Value Added Services (VAS), you will be charged with the penalty fees of that particular VAS.
• However, you will no longer enjoy unifi Mobile at RM59 per month when you terminate your unifi Home account, and the price will revert to RM79 per month.
• Termination for both unifi Home and unifi Mobile will need to be done separately. unifi Lite
• You are required to return the modem. If you failed to do so, you will be charged RM350.

You are not able to apply for new unifi line after termination at the same installation address during the campaign period after termination. We hope you will stay with us.

Existing unifi Home Customers

• Yes, you can upgrade your plan to Total Convergence plan to enjoy more discounts!
• 30 days trial is not applicable for existing customers.
• Promo Price is valid for 24 months and as long as minimum 3 services (unifi Home, unifi Mobile and TV Content) are active.

Existing unifi Mobile Customers

• Yes, existing unifi Mobile plan subscribers are welcome to subscribe to our unifi Mobile 99 promo at RM59 per month.
• You can add on new mobile line or your current plan will be changed to new unifi Mobile 99 at the price of RM59 when you sign up for this promo.
• If customers opt for change of plan, subscription of any Add-on Passes or any existing promotion (i.e: Multiline discount, Hotspot Passes, etc) on your previous unifi Mobile rate plan will be terminated without any refund.
• However, if you are already paying RM59 per month for your mobile line, you are eligible for this Total Convergence promo without performing any change of plan. This is inclusive of postpaid plans as per below:
• unifi Mobile 59 (Value Plan)
• unifi Mobile 99 at RM59 with 12 months contract
• unifi Mobile Jasa Pek
• unifi Mobile Student Pek

We’re sorry, upon activation of this plan, subscription of any Add-on Passes (i.e.: Multiline discount, Hotspot Passes, etc.) on your previous unifi Mobile rate plan will be terminated without any refund.

• Remaining entitlement of multiline discount will be based on remaining line that you still maintain under RM79 plan.

Yes! All new and existing unifi Mobile plan subscribers are welcome to subscribe to our unifi Mobile 99 Promo.

• For existing unifi Mobile subscribers, you may request for Change of Plan via our touchpoints as per below:
• TMpoint outlets nationwide
• Live Chat via https://mobile.unifi.com.my/customer/starthere
• Live Chat via myunifi app (available on Google Play/Apple Store)
• Upon activation of this plan, subscription of any Add-on Passes or any existing promotion (i.e.: Multiline discount, Hotspot Passes, etc.) on your previous unifi Mobile rate plan will be terminated without any refund. 

• No changes to your monthly bill during the suspension of any mobile or home broadband account.
• You will still enjoy the rate of RM59 per month as long as your home broadband is not terminated

Your monthly subscription fee for mobile service will be changed from RM59 per month to RM79 per month if your home broadband is terminated.