Quality time with my buddies

The best of home internet experience goes wireless on 4G LTE.

Wireless Broadband Plan

60GB for

RM

79

/ month

-

*Price shown is exclusive of 6% Service Tax

Wireless Router

RM

565*

(RRP: RM1099)

*Limited to 3 devices per customer

Wireless Broadband gives you the ultimate home Internet experience without the commitment of a contract.

  • Plug & Play
  • Connect to 64 Devices
  • Contract-Free plan
  • Enjoy 60GB data every month
Visit our Selected TMPoint

Top-up any amount you want

or choose to utilise the unfinished top-up amount within the next 90 days.

1GB

RM

10

5GB

RM

20

20GB

RM

40

*Price shown is exclusive of 6% Service Tax

Where to top-up?

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QUESTIONS ON new unifiWIRELESS BROADBAND

Device Info

  1. What is a Huawei 4G B618?

    The Huawei 4G B618 is a Wi-Firouteras part of Customer Premise Equipment(CPE)that integrates LTE and high-speed Ethernet uplink access, which provides users with flexible and diversified dataaccess and voice services transmitted via a SIM card. In addition, you can also use a RAIN LTE-A sim card to connect to the faster network.

  2. What are the contents in the Huawei 4G B618 packaging ?

    The package contains:

    1. Huawei 4G B618
    2. Quick Start guide book
    3. Power Adaptor
    4. Lan Cable
  3. How many devices can be connected to the Huawei 4G B618 at one time?

    The Huawei 4G B618 can connect up to 64devices at any one time.

  4. How long is the warranty period for Huawei 4G B618?

    The warranty period is twelve (12) months from the date of purchase. Customersare required to keep the original receipt/ proof of purchase when making any warranty claims.

  5. How do I claim any warranty for my Huawei 4G B618?

    For further technical assistance on Huawei 4G B618, please visit any nearest Huawei Service Centers as listed here Huawei Service Centre


Device Setting

  1. What should I do to connect my Huawei 4GB618 to unifi LTE network?
    1. Installing the micro-SIM card
      Insert the micro-SIM card into the router according to the illustration as below:
    2. Connecting to a power adapter
      Connect the power adapter to an electrical source socket.
    3. Once the router is connected to a unifinetwork, you can connect your computer or mobile phone to the router's wifi network to access the Internet. Please refer to the label on the bottom of the router for the default wireless network name (SSID) and password (Wi-Fi KEY).
  2. How do I modify my login password?

    Yes, the packages are also open for non-Malaysians to subscribe.

  3. What are the voice call charges offered unifi Home packages?

    You may modify your login and password via the following methods:
    Method 1: Log in to the Web User Interface (UI) management page by typing http://192.1628.1 at the web browser address bar and choose Settings> System> Modify Password.
    Method 2: Go to the HUAWEI HiLink app and choose Settings> Account> Modify login password.

  4. What can I do if I cannot access the Web User Interface (UI) management page (192.168.8.1)?

    If you unable to access the Web UI page, please check whether theCPEand the devices are properly connected. If they are not connected properly, you will not be able to access the management page.

    If you still unable to access the web page, you may use the following methods:

    • Download the Huawei HiLink app from Google Play and App Store into your smartphones or tablets. Use the HUAWEI HiLink app to manage the CPE.
    • If your computer still unable to access the management page, check the network cable between your computer and the Wi-Fi router or the Wi-Fi connection.
  5. What can I do if my SIM card is not recognised?
    • Before inserting or removing the SIM card, firstly switch off the power connection to the CPE. Do not insert or remove a SIM card while the device is powered on. By doing so it may result in the SIM card not being recognised.
    • If your SIM card is still not recognised, try to switch off the device, re-insert the SIM card, and switch on the router again.
    • If the SIM card is still not recognised, press and hold the power button to force it to switchoff and then try to switch it on again, and try again.
  6. What is HUAWEI HiLink app and whatis itsfeature?

    The HUAWEI HiLink app allows you to manage the selected equipment manufactured by Huawei from your smartphone or tablet.

  7. Can I use the HUAWEI HiLink app and where can I download it?

    Yes, you can use the HUAWEI HiLink app to control the Huawei B618 Wi-Fi router. The app can be downloaded and installed via the following method:

    • Scan the QR code available on the product package/manual with your phone, then follow the onscreen instructions to download and install the HUAWEI HiLink app.
    • Go to the Apple App Store or Google Play Store,search for HiLink, and download it.
  8. Which mobile operating systems is compatible with the HUAWEI HiLink app?

    The HUAWEI HiLink app supports Android 2.3 or later and iOS 6.0 or later for Apple devices

  9. Is there a PC version of HUAWEI HiLink?

    Currently HUAWEI HiLink is available as an app for mobile devices only

  10. How do I set up an Access Point Name(APN)?

    You can set your Access Point Name(APN) via the following methods:

    • Method 1: Log in to the Web UI management page and choose Settings> Dial-up> Profile Management> New Profile
    • Method 2: Go to the HUAWEI HiLink app and choose Settings> Network> APN> New.
  11. What are the default user name and login password for the Web UI management pageand the HUAWEI HiLink app?
    • The default user name and login password for the Web UI management page and the HUAWEI HiLink app are both admin.
    • The passwords can be changed.
    • Please note that the login passwords for the HUAWEI HiLink app and the Web UI management page must be the same.
  12. Is there a different setup and management methods for the CPE?

    The different setup methods are as below:

    • Method 1: When the CPE is connected to a device, use the device browser to log in to the Web UI management page (http://192.168.8.1).
    • Method 2: When the CPE is connected to a phone or tablet, use the HUAWEI HiLink app.
  13. How do I check or change the Service Set Identifier (SSID)?

    You may change the setting for your SSID via the following methods:

    Check on the CPE nameplate,Please refer to the label on the bottom of the CPE for the default wireless network name (SSID).

    • Method 1: Log in to the Web UI management page, choose Settings> WLAN> WLAN Basic Settings, and change the SSID.
    • Method 2: From the HUAWEI HiLink app, choose Settings> My Wi-Fi, and change the SSID.
  14. How do I check or change the Wi-Fi password?

    You can change your Wi-Fi password to secure your network with the following methods:

    Check on the CPE nameplate,Please refer to the label on the bottom of the CPE for the default password (Wi-Fi KEY).

    • Method 1: Log in to the Web UI management page and choose Settings> WLAN> WLAN Basic Settings. Then check or change the Wi-Fi password in WLAN key.
    • Method 2: From the HUAWEI HiLink app, choose Settings> My Wi-Fi. You can check or change the Wi-Fi password under Password.
  15. How do I check the product version?

    You can check the version of the product via the following methods:

    • Method 1: Log in to the Web UI management page and choose Settings> System> Device Informationto check the product version information.
    • Method 2: From the HUAWEI HiLink app,choose Settings> Device> Device Informationto check the product version information.
  16. Are online updates supported? How do I perform an online update?

    Yes, the CPE supports online updates.

    You can go to the update page to check whether there is a new version available. If there is, select it and proceed to update.

    • Method 1: Log in to the Web UI management page and choose Update> Online Update> Check for updates.
    • Method 2: From the HUAWEI HiLink app, choose Settings> Device> Online update.
  17. What can I do if the CPE is unable to be switchedon?

    The CPE is automatically switchedon when connected to a power supply. If it does not turned on, follow the rectifying steps as below:

    • Re-plug in the power adapter.
    • Change the power adapter.
    • If the problem persists, bring the CPE to any nearestauthorised Huawei service center for trouble-checking.
  18. How do I restart the CPE?

    Simply log in to the Web UI management page and choose Settings> System> Restart.

  19. How do I restore the CPE to its factory settings?

    If you need to restore your CPE setting to factory setting, choose any of the following methods:

    • Method 1: Switch on the CPE and use a sharp-pointed object (for example a needle) to press and hold the reset button. Release when the indicator blinks. After the CPE has restarted, it will be restored to its factory settings.
    • Method2: Log in to the Web UI management page and choose Settings> System> Restore Defaults> Restore

Device Connection

  1. What can I do if the signal is weak?

    Signal strength can deteriorate due to several reasons.Here are some recommendations on how to improve your signal strength:

    • Adjust or move the CPE to a different corner or height that is not blockedfor example by a wall or furniture, by bringing it closer to a window or an open area to receive a better signal. Make sure you are not in an enclosed area.
    • You can compare with the strength of your mobile phone's signal. If your mobile phone's signal is good, try to restore the factory settings on the CPE and try again.
  2. What can I do if my Internet speed is slow?

    If the Internet speed from the Wi-Fi router is slow, you cantry the following to improve the signal:

    • Double check whether a large number of devices are connected to and using the internet connection from the CPE. The problem may also happen when you are using the device during peak traffic times (evenings between 9:00 pm to 1:00 am).
    • If you are using the device from the Wi-Fi router during mobility such as a moving vehicle, Internet speeds may becomeunstable or slower depending on the strength of the signal received at the location.
    • You can also check whether you have exceeded your monthly mobile data limit with your carrier.
    • The increase of CPE temperature can affect the connection speed. The CPE has a built-in overheating protection mechanism. If the temperature is too high, Internet speeds will be automatically limited to stop the CPE from overheating.
    • Turn off or move the CPE away from other 2.4 GHz wireless network devices and other home electronics (such as microwaves and TVs) that may cause signal interference affecting the CPE. After readjusting the location of the CPE, you can try to switch off and switch onthe CPE again.
    • Please ensure that there are no physical obstructions (such as cement walls) that may weaken the signal between the Wi-Fi device and the CPE.
  3. What can I do if I’mstill unable to connect my device to Wi-Fi?
    • Check whether the CPE is placednear to any sources of interference or physical obstructions as mentioned above. If so, change the location of the CPE.
    • Check and make a note of the following setup information for the device you want to connect and the CPE: SSID, encryption method, and encryption key. Your device's SSID and encryption method should be the same as those on the CPE. If the ID and encryption method is different, you need to change the setup information on your device.
    • If you turn on Media Access Control (MAC) address filtering for the wireless local area network for your CPE, you can go to the Web UI management page to confirm that your device's MAC address is not within the Deny address range.
    • Make sure the number of users connected to the CPE does not exceed the maximum number allowed.
  4. What can I do if I can connect to the device but I’m unable to access the internet?
    • Check the settings of the CPE and make sure you have not turned off the Internet access.
    • Check the signal strength and make sure the area where the CPE is located hasnetwork coverage from your mobile data carrier.
    • Check your network mode and make sure it matches the requirements of your mobile carrier.
    • Ensure that you have enough credit balance in your account for your mobile carrier.
    • Check your APN settings because some APNs of the less well known carriers are not built into the software. To use the CPE with SIM cards of these carriers, you may need to manually set up a new APN.
    • If the Dynamic Host Configuration Control Protocol (DHCP) server is not turned on but your device is set to obtain an IP address dynamically, thismay result in your device not being able to get online. In this case, enable the DHCP server through the Web UI management page.
    • Check whether you have exceeded the amount of your monthly mobile data limit.
    • If the problem persists, contact your respective carrier. If you’re a customer of unifi Mobile, you can reach out to us via TM Live chat at unifi.com.my/chat from 8:00am – 12:00am daily. You can also message us on Twitter @helpmeunifi),facebook.com/weareunifi or email us at help@tm.com.myfor further assistance.
  5. How do I manage the devices that can be connected to my Wi-Fi?

    You can manage which Wi-Fi devices can connect through Wi-Fi MAC address filtering.

    Log in to the Web UI management page and choose Settings> WLAN> WLAN MAC Filter. After this function is enabled, enter the MAC addresses you want to block or allow in the MAC address field. Click Applyto begin blocking/allowing.

  6. How do I update the content displayed on the Web UI management page?

    Depending on your browser's cache, the content on the Web UI management page for your device may not be up to date.

    You may manually clear your browser's cache (if you are using Internet Explorer 9, choose Internet Options> General> Browsing history> Delete) and re-launch the Web UI management page.


REGISTRATION

  1. How do I subscribe to the unifi Home?

    Customers may register via online at unifi.com.my, or visit the nearest TMpoint, TM Authorised Dealer (TAD) and resellers.

  2. I’m not a Malaysian, can I subscribe to unifi Home via online, TM Authorised Dealer (TAD) or resellers?

    You can ONLY register online via unifi.com.my or go visit any nearest TMpoint outlets


NEW APPLICATION

  1. Why doesn’t unifi lite plan™ subscription comes with unifi TV Set-Top-Box?

    Based on consumer lifestyle nowadays, there are some internet users whoconsume their entertainment needs via video streaming and on demand content at their own convenience time using their own smart devices. unifi lite plan™ offers youwith high speed internet and playTV@unifi app ID access which give customers the freedom to watch their favourite programmes and content on any smart devices at home oreven when they are on-the move without unifi TV Set-Top-Box.


UPGRADE / DOWNGRADE

  1. Can I upgrade / downgrade to the unifi Home package?
    • Yes, you are able to upgrade to the higher speed package at any time.
    • For downgrade request, customers who request to downgrade their package within the contract period, the current contract period will be renewed to 24 months.If customers downgrade after the contract period, there is NO penalty or contract renewal.
  2. Can I downgrade to unifi VIP5 / VIP10 / VIP20 / broadband packages after subscribing to the unifi Home?
    • With the introduction of unifi Home, the previous packages i.e. unifi VIP5 / VIP10 / VIP20 will no longer available. Therefore, customers will not be able to downgrade to those packages once customers have subscribed to the unifi Home.
    • However, if customer wishes to downgrade to broadband packages, they can do so at the nearest TMpoint outlets.
  3. Where can I upgrade / downgrade my unifi Home package?

    Applications can be made by reaching us via Live Chat at unifi.com.my/chat, or visit the nearest TMpoint outlet, TM Authorised Dealer or TM Reseller,tweet us @helpmeunifi or message us at facebook.com/weareunifi.

  4. My current unifi VIP package is still within the contract period and I wish to upgrade to unifi Home. Will I be penalised?

    You will not be penalised. However, the contract period will be renewed to 24 months.

  5. If I am an existing unifi VIP subscriber with unifi TV Set-Top-Box (STB) and I have upgraded to unifi lite plan™, can I view unifi TV content from my existing unifi TV STB?

    Yes, if you have upgraded your broadband package to unifi lite plan™, you can still experience the unifi TV content from your preferred unifi TV pack whether it is Aneka Plus/Ruby Plus/Varnam Plus/Ultimate pack using your existing unifi TV Set-Top-Box.

  6. I noticed that my current unifi VIP package subscription is bundled with unifi TV Set-Top-Box but I do not subscribe to any unifi TV packs. It comes with Free-to-Air (FTA) channels such as RTM and TV3. If I upgrade to unifi lite plan™, will I be able to view the unifi TV content via Set-Top-Box or via playTV@unifi app only?

    unifi lite plan™ offers unifi TV content experience via playTV@unifi app. As a loyal TM customer, you have the privilege to watch unifi TV content based on your preferred packs (Aneka Plus/Ruby Plus/Varnam Plus/Ultimate) via your existing Set-Top-Box. In addition, as you have upgraded to unifi lite plan™, you can also watch your favourite entertainment programmes on playTV@unifi app anywhere, for up to max two (2) devices.

  7. If I am subscribing to unifi lite plan™, am I eligible to subscribe unifi TV packs with Set-Top-Box?

    Currently Add-on request for Set-Top-Box is not available for unifi lite plan™. Alternatively, you can *upgrade to unifi advance/unifi pro plan™ to enjoy your unifi TV pack through a Set-Top-Box.

    *(subject to service and coverage availability)


SPEED TEST

  1. How do I check the speed of my unifi Home?

    Once your unifi Home is activated, you can run a speed test via http://speedtest.tm.com.my/

  2. I am an existing unifi VIP customer and planning to upgrade to unifi Home. What do I need to do after TM has successfully upgraded my speed / package?
    • Step 1: You are required to turn off your wireless router for 10 minutes to allow new configuration to take place before you can enjoy your new speed.
    • Step 2: Once done, you can start testing your unifi speed at this link http://speedtest.tm.com.my/.
    • Step 3: Click the ‘GO’ button on the front page and wait for the test to complete.
    • Step 4: The test will show the result of your current upload and download speeds.

    IMPORTANT NOTES:

    • Before you perform the speed test, please stop any ongoing downloading activities and shut down any programmes that may be utilising your connection i.e. P2P, streaming, etc.
    • Speed test can be done over wireless however, for accurate results, it is recommended that the test to be done over wired connection by using LAN cable provided during your unifi Home installation.
    • Simply plug the LAN cable from your computer to your wireless router LAN port LAN1 to LAN3 (any of them).

      LAN cable


      Wireless router LAN ports

  3. Why couldn’t enjoy the speed as advertised?
    • unifi Home is a wired broadband service. Wireless connectivity is a complimentary featureoffered to our customer via the wireless router and it is subject to interference and obstructions factor.
    • Internet access speed may be affected due to several factors such as:
      • Locations of websites; users may experience lower speed when accessing website which originated from international server.
      • Capacity of visited web server or some web servers are unable to cope with huge traffic demand from users OR do not have enough capacity OR where download speed is restricted to ensure fair level of service
      • Network congestion as a result of network maintenance or outage.
      • User is running multiple applications simultaneously like user other applications such as Peer-to-Peer e.g.: Bittorent
      • Multiple users sharing the unifi Home bandwidth at customer’s premise at the same time.
  4. What can I do to improve the speed via wireless connectivity?
    • We recommend customers to practice these tips in order to improve the speed via wireless connectivity:
      • HEAT - Place your wireless router away from areas with high temperature as heat will affect the router performance and browsing experience.
        • Wireless router should be placed in an open area to allow heat ventilation.
        • Place the broadband equipment next to each other instead of stacking it up to reduce the risk of overheating.
      • DISTANCE – Wireless router has distance limitations when it comes to signal range. As distance increases, the signal becomes weaker.
        • Consider placing your Wireless router in an area where you would frequently do your browsing activities
      • OBSTRUCTION – WiFi signal efficiency will decrease when it passes through physical obstruction e.g.: thick walls, metals and solid objects.
        • Consider placing your Wireless router in an open area to maximise signal reception
        • Avoid placing your router in a closed cabinet, secluded room or under the stairs.
      • ELECTROMAGNETIC INTERFERENCE – Signal waves generated by home appliances such as microwave ovens, refrigerators, baby monitors can interfere with your WiFi connectivity.
        • Place your Wireless router away from the home appliances
        • Avoid sharing the power socket that is connected with the home
      • WIFI SECURITY PASSWORD – A user may hack into your WiFi security password to get free internet access. The more users connected to your Internet, the more bandwidth will be consumed; thus affecting your browsing experience.
        • Consider setting a unique and strong WiFi security password.
        • Consider changing your WiFi security password from in a regular basis to improve your network security
      • Alternatively, customers can visit this link for further information on tips to enhance your wireless connectivity speed.

RELOCATION

  1. What if I need to relocate my unifi Home service? Are there any charges that I need to pay?
    • Relocation request can be made at any TMpoint outlets and is subject to service availability at the new area where you wish to relocate the service. The relocation fee of RM300 shall be waived.
    • For internal relocation within premise, there will be a relocation fee of RM300 for Entry Wall movement, and RM200 if without Entry Wall movement.
  2. I’m subscribing to unifi Home and I wish to relocate at an area that it is still not available with unifi Home service yet. Can I terminate my unifi service if my unifi still within the contract period?

    If you relocate to a unifi non-serviceable area:

    • You have the option to subscribe to anyBroadband speed available depending on the area served.
    • If you do not wish to subscribe to the anyBroadband speed available, TM has the right to charge early termination fee of your unifi Home account (if applicable).
    • You will not be charged if you relocate at an address that is not available with unifi Home or Broadband.

UNIFI HOME INSTALLATION & ACTIVATION

  1. When will my unifi Home service be activated?

    The lead time for your unifi service to be activated is up to seven (7) days from the date of registration.

  2. How long does a typical unifi Home installation and testing take?
    • Installation and testing are expected to take approximately 4 to 8 hours depending on the type of customer’s premise due to the sensitive nature of and the complexity involved in fiber installations.
    • The installation process includes site survey, ducting, piping, electrical work and equipment configurations.
  3. Does TM allow customers to appoint their own contractor to perform internal wiring?

    Yes, we do. Customers may call their own contractors to fix the internal wiring but TM will not be liable for any damages resulting from any works done by third parties.

  4. What are the charges for installation fee and equipment?
    • Installation charge for unifi is RM200 (currently waived for standard installation for the first 50 meters only). If your premise requires non-standard installation or additional cabling, extra charges will be imposed by TM Contractor. Click here to view more info.
    • The standard package is inclusive of equipment worth approximately RM1,000 that will also be given free-of-charge to customers.

TRANSFER OF OWNERSHIP

  1. Are there any charges if I request for change of ownership?

    Yes, change of ownership is subject to a one-off fee of RM10 per change request.

  2. Where can I request for change of ownership?

    Change of ownership request can be made at any TMpoint outlets. Both existing and new owners must be present with their respective NRICs.


UPFRONT PAYMENT

  1. Do I need to pay any upfront payment during application??
    • Yes. For unifi Home service application made without the verification of a MyKad Reader, customer is subject to an upfront payment of RM100 (for Malaysians) or RM500 (for non-citizen or a permanent resident of Malaysia).
    • The upfront payment will be collected within 10 days from the date of their service activation. Customers will be notified by TM on their successful payment through SMS and the payment will be reflected in their next bill.

PAYMENT & BILLING

  1. When will I get my first bill after I subscribe to unifi Home package?

    Customers can expect to receive their first TM bill within one (1) month after your service has been activated. The first bill will include pro-rated package fee (current usage) and one (1) month advance payment.

  2. Do I pay a separate bill for the services bundled in unifi Home?
    • All services offered under unifi Home including Home Gadget Protection will be in a single bill.
    • For Security & Surveillance, unifi mobile and services maintained after subscribing to unifi Home (i.e. broadband, TM Homeline), customers will receive a separate bill.
  3. Where can I pay my unifi bill?
    • You can pay your bill throughseveral payment channels such as:
      • unifi portal via unifi.com.my
      • any nearest TMpoint or TMpoint Authorised Dealer (TAD) outlets
      • POS Malaysia and branches of selected preferred online banking channels
    • For hassle free payment transactions, it is highly recommended that you subscribe to TM Autopay service where you can also enjoy a rebate of RM2/month on your monthly TM bills.
    • For the list of our authorised bill payment channels, click here.
  4. How do I retrieve my unifi bill statement?
    • e-Bill (softcopy) – TM will send the e-Bill to your preferred email address, and it’s FREE!
    • SMS – You will also receive SMS text notification within 7 days after the bill is ready. The content is the bill amount, bill due date and unifi portal link to view the bill.
    • TM Portal – You can view your bills for the past six (6) months via online by logging to unifi.com.my.
  5. How do I change my email billing address?

    You can change your billing profile via unifi.com.my under Settings > Account section. Or you may chat with us via Live Chat at unifi.com.my/chat, send email request to help@tm.com.my or by making a request at your nearest TMpoint.

  6. How do I change my unifi billing method?

    You can change your unifi billing method via unifi.com.my under Settings > Account section. Or you may chat with us via Live Chat at unifi.com.my/chat, send email request to help@tm.com.my or by making a request at your nearest TMpoint.

  7. I cannot open the unifi softcopy bill attachment received in my email. What should I do?
    • In order to view unifi e-Bill, please ensure your device is installed with Adobe Reader (version 7 or above).
    • If you do not have the software installed in your device, you can download it for free from Adobe website.
  8. I did not receive my unifi bills. What should I do?
    • We will sendyour unifi bills to your registered preferred email address to enhance customer reachability.
    • To ensure that you will not miss your bill statement, please verify that your preferred email address for billing purposes under Profile section at unifi portal is correct. Your unifi bill may have been sent to your junk mail folder, so we would like to advise that the email address tmbilling@tm.com.my is added to your Email Address Book and/or the “Approved Sender” list.
    • Alternatively, you can view your bills via online by logging to unifi.com.my.
  9. Can I check my previous month statement?

    Yes. You can view your previous bill statements up to six (6) previous months via unifi.com.my.

  10. How do I make online payments via unifi portal?
    • Step 1: Sign in to unifi portal at unifi.com.my
    • Step 2: Select account
    • Step 3: Click “Pay Now” button
    • Step 4: Click “I Agree & Pay Now” button
    • Step 5: Select payment method either Credit Card or Online Banking
    • Step 6: Click “Proceed” to proceed with the payment
  11. In my unifi bill, charges for Internet and unifi TV are listed separately. Does this means I can remove my unifi TV pack?

    No. unifi TV is part of unifi’s triple play service offering ie. Internet, Voice and IPTV. As such, it is inclusive and cannot be removed.


TELEPHONE SET

  1. Am I eligible to get a telephone set if I subscribe to unifi Home package?
    • Yes. For unifi advance plan™ and unifi pro plan™ subscribers, you will be provided with a telephone set (cordless phone) for FREE upon installation.
    • 3,700 TM Rewards points will be given exclusively for *new subscribers of unifi lite plan™ to redeem a telephone set (corded phone). The points will be credited into your TM Rewards account within 7-14 working days after installation of unifi lite plan™.
    • In order to redeem the telephone set, you will need to sign up as our TM Rewards member first. You can redeem the telephone set (corded phone) at any TMpoint outlet nationwide. In a situation which requires other than the owner to redeem, an authorisation letter and a photocopy IC of the account owner needs to be provided by the authorised person during telephone redemption.
    • For more details on TM Rewards, visit here.
      *[This is not applicable for existing TM broadband customer (formerly known as Streamyx) upgrade to unifi lite plan™]
  2. Why do I need to redeem my telephone set if I’m subscribing unifi lite plan™?

    We are giving unifi lite plan™ customers the freedom to choose, either to redeem a telephone set or other items available in the TM Reward Portal instead of providing a telephone set.

  3. I have received the telephone set. Is there any guideline to install this telephone set?

    All you need to do is a simple self-installation. For step by step guideline, you may refer to our TM website at 'Learn more about unifi lite'.

  4. Can I sign up and redeem my telephone set after my unifi lite plan™ activation?

    Yes, your unifi lite plan™ service needs to be activated before you can redeem the telephone set (corded phone). You can register as a TM Rewards member, if you are yet to be a member, and you may redeem the phone set within thirty (30) days from your unifi lite plan™ activation date.

  5. If I am an existing TM Rewards member and I registered for unifi lite plan™, how can I redeem my telephone set?

    Redemption of telephone set (corded phone) is applicable to *new unifi lite plan™ subscribers. If you are an existing TM Rewards member and you have registered for unifi lite plan™, you will be given 3,700 points for you to redeem your telephone set (corded phone).
    *[This is not applicable for existing TM broadband customer (formerly known as Streamyx) upgrade to unifi lite plan™]

  6. Do I need to pay for this telephone set during redemption?

    It’s FREE! You will be given 3,700 TM Rewards points upon activation of unifi lite plan™ to redeem the telephone at any nearest TMpoint outlets.

  7. Is there any expiry date to my points?

    Yes, there is. Your points are valid for 3 years and will be forfeited upon expiry. Deduction of points will be based on first-in-first-out basis. For example, points earned in July 2017 will expire in July 2020.

  8. Can I use that TM Rewards points to redeem other items instead of the telephone set?

    Yes. You can use those points to redeem other items, as long as the item is available in TM Reward Portal.

  9. Is the telephone set covered by warranty?

    Yes, the set is covered by a one (1) year warranty by supplier for fault due to a manufacturing defect.

  10. What if my redeemed telephone set is faulty?
    • There are two (2) methods to replace faulty telephone set (corded phone) depending on your redemption method.
      • If customer redeemed via TM Reward Portal, customer is not eligible for a one-to-one replacement/swap. However, the supplier will fix the telephone set within 14 days (only applicable to successful redemption before 31st July 2017)
      • If customer redeemed via on-the-spot redemption at TMpoint, customer is eligible for a one-to-one replacement/swap set within 14 days from redemption date. Otherwise, it requires 14 days for telephone set (corded phone) to be fixed by supplier.
    • Any faulty set can be returned to the nearest TMpoint.
  11. What should I do if I have a problem with my unifi Home service?

    For unifi Home service inquiry or further assistance, you may contact us via Live Chat at unifi.com.my/chat, visit any TMpoint outlets nationwide, tweet us @helpmeunifi or message us at facebook.com/weareunifi.

  12. What should I do if my unifi Home equipment is faulty?
    • If the fault is due to a manufacturing defect and the equipment is still under warranty, the equipment will be replaced for FREE.
    • If the fault is due to customer, customer has an option to replace the equipment either by purchasing a new set of equipment at their own cost without the service contract period being extended or opt for renewal of service in which the contract period of subscribed service will be refreshed effective from the date of the equipment replacement and the equipment will be replaced for FREE.
    • Alternatively, you may contact us via Live Chat at unifi.com.my/chat, visit any TMpoint outlets nationwide, tweet us @helpmeunifi or message us at facebook.com/weareunifi for assistance.
  13. Will I get new equipment if I upgrade from broadband / unifi VIP packages to unifi Home package?
    • No, your equipment will not be changed if you upgrade from unifi VIP packages to unifi Home.
    • For existing broadband subscribers who upgrade to any of the unifi Home packages, TM will provide you with a new equipment. However, for existing broadband subscriber who upgrade to unifi lite plan™, TM will provide a new equipment to replace the existing broadband modem only.
  14. Will the equipment warranty be refreshed if I upgrade from unifi VIP packages to unifi Home package?
    • The equipment warranty will be refreshed for another one (1) year from the date of upgrade.
    • The warranty will not be refreshed if customer upgrade within unifi Home package and no new equipment will be provided.
  15. What are other things about unifi Home that I should know?
    • These are additional information that may help you understand more about unifi Home service:
    • If your premise is a high rise building served via copper, you are required to terminate your existing broadband service (if any) before subscribing to unifi Home.
    • Minimal drilling is required for fiber installation to the premise. You will be responsible for providing a TV set and 4-socket extension cord to complete the installation. No installation appointment will be made for premise under renovation.
    • All triple play services (internet, voice and TV) will be activated during service installation. Partial service activation is not allowed.
    • unifi Home is a wired broadband service. Wireless connectivity is an additional feature that TM provides for free and is subject to interference and obstructions factor which may affect its quality.
    • unifi Home account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.
    • For internal cabling, additional charges will be applied for standard cables more than 50 meters and payment will be made directly to the contractor.
    • For other optional installation e.g. wiring inside ceiling or external cabling (pole to ground with surface cabling to premise), you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.
    • Please provide a correct and valid billing e-mail address and hand phone number. TM will send your monthly bill via e-Bill to your registered email address. Apart from e-Bill, you will also receive SMS text notification within 7 days after the bill is ready. The content of SMS is the bill amount, bill due date and unifi portal link to view the bill. Your bill is also accessible at unifi portal (unifi.com.my).
    • All unifi Home equipment provided by TM is covered by 12 months manufacturer’s warranty.

UNIFI FIBRE PLANS – TERMS & CONDITIONS

General Terms & Conditions for unifi


Telekom Malaysia Berhad ("TM") at your request, agrees to provide to you the unifi Service (as defined below) on TM's network, on the following terms and conditions as may be amended from time to time by TM.

These terms and conditions are to be read together with the terms and conditions for the unifi Service attached to the Application Form. In the event of any inconsistency between any of the terms and conditions in the Application Form and these terms and conditions, these terms and conditions will prevail to the extent of any inconsistency. TM reserves the right to update or revise these terms and conditions from time to time. TM may give notice of amendment to the Customer in such a manner as tm deems appropriate. Continuation in the access or use of unifi signifies acceptance of the changes to these terms and conditions.

  1. The unifi Service
    1. The unifi Service provided by TM is a service consisting of the following components: HSBB Internet access service ("Internet"), Voice over internet (VOIP) service ("Voice") and a choice between Internet Protocol Television ("IPTV") (currently known as unifi TV) (referred to as unifi Entertainment) or Mobile Services (currently known as webemobile) (referred to as unifi Mobility) or a combination of both and/or any other TM's services, at TM's discretion.
    2. Voice services are limited to voice service conditioning. New service number for the Voice services will be assigned to the Customer under the unifi Service, which is the maximum of one (1) service number per customer.
    3. unifi Mobility
      1. webe Digital Sdn Bhd ("webe") is a subsidiary of TM and is the mobile service provider for webemobile
      2. unifi Mobility consist of the following components:
        1. Voice over internet (VOIP) service; and
        2. Broadband service; and
        3. webemobile (new mobile number or using existing active mobile number)
      3. If you are a subscriber of unifi Entertainment, You may add on webemobile as a value added service to your existing unifi Service.
      4. If you are an existing webe subscriber, you must add new webe subscription in order to subscribe to the unifi Mobility. Your existing webe subscription will not be part of the unifi Mobility.
      5. If you opt for unifi Mobility as your preferred unifi Service or as part of your unifi Service, you have the option to retain your existing active mobile number by switching/porting from your current mobile service provider to webe by requesting to webe to switch to/port in to webemobile (MNP process).
      6. A maximum of thirty (30) days ("MNP Period") will be given for activation of webemobile. If the MNP process is unsuccessful or where MNP process is terminated at any time within the MNP Period and before activation of the webemobile, your subscription to unifi Mobility will automatically be converted to the following:
        1. For unifi lite subscription, webemobile will be replaced with unifi playTV with Jumbo Lite Pack at monthly subscription fee of RM30.00
        2. For unifi advance and unifi pro, webemobile will be replaced with unifi TV with a Set-Top-Box (STB) and Jumbo Lite Pack at monthly subscription fee of RM30.00.
    4. unifi Entertainment
      1. unifi Entertainment consist of the following components:
        1. Voice over internet (VOIP) service; and
        2. Broadband service; and
        3. unifi TV service.
      2. If you are a subscriber of unifi Mobility, You may add on unifi TV as a value added service to your existing unifi Service subject to the terms in Clause 1.3 above.
    5. Upon successful subscription to the unifi Service, You may be provided with TM's Equipment and any add-on value added services together with your subscription.
    6. As the components are a part of the unifi Services, You are not entitled to any rebates or reduction of subscription fee for the non-usage of any of the components or any add-on value added services provided at no charge by TM.
    7. 1.7 Any request for change from unifi TV service to webemobile and vice versa are governed by the terms in Clause 1.3 and Clause 1.4 above.
  2. Value Added Services/Add-Ons/Sales Campaign
    1. TM shall from time to time offer additional Value Added Services / Add-Ons when Customer subscribes to unifi Service. Upon subscription, Customer is subject to specific terms and conditions for the Value Added Services / Add-Ons as provided by the service provider. The terms and conditions shall be in additional to this unifi Service terms and conditions and is available for viewing at www.unifi.com.my.
    2. TM shall from time to time organise sales campaign for unifi Service or its Value Added Services / Add-Ons. The sales campaign will be offered within specific period of time and any subscription made during the sales campaign will be subjected to the sales campaign's terms and conditions in addition to existing unifi Service terms and conditions. The sales campaign terms and conditions will be available for viewing at www.unifi.com.my.
  3. Definitions and Interpretation

    "Effective Date" means the date on which the unifi Service and User Account are activated for the Customer by TM.

    "Agreement" means the completed Application Form together with the attached terms and conditions (and any attachment(s), where applicable).

    "Application Form" means the application form and/or any other form as may be prescribed by TM (whether in digital or physical format) to which these terms and conditions are referred to.

    "Customer" under this Agreement shall mean a natural person other than a minor and shall include any other person as determined by TM whose application to enter into this Agreement is accepted by TM and shall include his executors, administrators, personal representatives and permitted assign and is synonymous with the term "subscriber" or "applicant" wherever used in other correspondence or documents.

    "Customer's Equipment" means the equipment referred to in Clause 9 herein or such other equipment belonging to the Customer to be made available by Customer at the Installation Address for the purpose of the provision of the unifi Service.

    "Fees" means monthly subscription fee for unifi Service at the applicable rate indicated in the Application Form or such rates as may be prescribed by TM from time to time subject to stamp duty and government taxes, if any, chargeable by TM to the Customer for the provision of unifi Service and all other charges to be paid by the Customer to TM in relation to the provision of the unifi Service.

    "Force Majeure Events" means the events as specified in Clause 33 herein.

    "HSBB" means high speed broadband which provides connection to the internet with speeds ranging from 10Mbps and above when compared to normal broadband (Broadband to the General Population or 'BBGP' which delivers bandwidth through wired and wireless technologies at network speeds ranging between 384kbps up to 8Mbps).

    "Installation Address" means the address specified by the Customer in the Application Form where the Service will be installed.

    "TM's Equipment" means any equipment owned by TM and includes such equipment leased to Customer or installed at the Installation Address including but not limited to Set-Top Box (STB), Broadband Termination Unit (BTU), wireless router, VDSL wireless modem and Single Line Telephone or Cordless Phone or any part thereof and such other equipment or modem provided by TM to enable usage of the Service by the Customer, as may be decided by TM from time to time at its sole discretion.

    "Minimum Subscription Period" or "MSP" means the minimum period for the subscription of unifi Service by the Customer as specified in the Application Form and/or the terms thereunder or, in the absence of any specified minimum period there under, a period of twenty four (24) months from the Effective Date or, such other minimum period of subscription as may be determined by TM from time to time.

    "Registration" means the date on which TM approves the Customer's application for the unifi Service subject always to the successful activation of the unifi Service.

    "TM" means TELEKOM MALAYSIA BERHAD (Company No. 128740-P), a company incorporated under the laws of Malaysia and having its registered address at Level 51, North Wing, Menara TM, Jalan Pantai Baharu, 50672 Kuala Lumpur.

    "User Account" means an account under the name of the Customer in relation to the unifi Service subscribed by the Customer.

    Words and expressions denoting the singular include plural numbers and words and expressions denoting the plural shall include the singular number unless the context otherwise requires.

    Words denoting natural persons include bodies corporate, partnerships, sole proprietorship, joint ventures and trusts. The expression "him" or any other expressions appear herein shall be deemed to include the masculine, feminine, plural thereof where the context so admits.

  4. Agreement Period
    1. This Agreement shall be effective from the date on which your unifi Service is activated by TM ("Effective Date"). TM reserves the right to reject or decline any application or the Registration.
    2. The unifi Service shall commence from the Effective Date for a minimum of the MSP Period.
  5. Minimum Subscription Period (MSP)
    1. Your subscription to the unifi Service will be for a period of not less than the Minimum Subscription Period effective from the Effective Date or in the event of any promotion held by TM for the Service, such other minimum subscription period as may be applicable to the relevant promotions as may be prescribed by TM from time to time.
    2. This Agreement shall remain in full force and effect for the duration of the Minimum Subscription Period and upon expiry of the Minimum Subscription Period, the unifi Service and this Agreement will automatically be renewed on a monthly basis unless earlier terminated by either Party hereto in accordance with the provisions of this Agreement.
  6. Application for the unifi Service and Documentations for Application, Registration and Installation
    1. You must be at least 18 years of age at the date of application and has the legal capacity to enter into a legally binding contract. You may apply for the Unifi Service online or offline. Where the unifi Service is applied online, you are still required to submit the relevant documents stated in Clause 6.3 herein to TM within reasonable period of the application.
    2. Upon submission of the Application Form (whether online or offline), the Customer shall ensure that all information (and documents) submitted to TM for the purpose of subscribing to the unifi Service (including information requested to be submitted with the Customer's Application Form or information upon TM's request) are accurate, true, current and complete and the Customer hereby undertakes to inform TM of any updates to such information in the event of any changes thereto.
    3. The Customer is required to submit to TM the original of the following supporting documents for verification by TM's personnel during application, registration and installation processes together with the Customer's signed and completed Application Form:
      1. MyKad (Malaysians) or MyKAS/MyPR (permanent resident); or
      2. Passport (with at least a minimum of 24 months validity); or
      3. OKU ID; and/or
      4. letter of confirmation and authorization duly signed by the Customer on the appointment of the Customer's authorized representative where Customer elects to authorised his representative for the purpose of and to accept the unifi Service upon installation, unless the aforesaid requirement is waived by TM at application stage or, Customer elect to furnish to TM the required letter of confirmation and authorization at any time prior to date of installation as referred to in Clause 6.4 below; and/or
      5. such other supporting documents as shall be reasonably required by TM and appropriate number of copies of the required documents will be kept by TM for record purposes.
    4. Application and registration of the unifi Service will be attended to by TM when Customer is physically present during the process of application and registration. For acceptance of the unifi Service upon installation, Customer may elect to authorised his representative for such purpose. If so elected, Customer shall submit to TM, via fax or mail or hand delivered at nearest TMpoint outlet, at least three (3) working days prior to the date of appointment for installation, with a copy or an original, as the case may be, of a letter of confirmation and authorization. Authorised representative present during installation shall be required to furnish to TMauthorized representative with the original of his MyKad/MyKAS/MyPR or passport or OKU ID for verification. Customer warrants with TM to be fully responsible for any act or decision or confirmation made by Customer's authorized representative and if so required by TM, shall further submit further written or oral confirmation to such effect either by email, fax or telephone or such other medium as may be reasonably determined by TM.
    5. Customer agrees that the letter of confirmation and authorization to be adopted by the Customer and referred to in Clause 6.4 above shall be in form and substance as may be acceptable to TM and in any case, incorporating details of authorized representative (name and particulars of MyKad/MyKAS/MyPR or passport or OKU ID together with certified true copy thereof) and authorized person's specimen signature.
    6. TM shall be entitled, at its absolute discretion, to reject or suspend Customer's application or Registration or installation of the unifi Service
      1. if Customer is blacklisted in TM's system and record due to outstanding or non-payment of subscription fee or charges for any of TM's or its affiliates' services and subscribed by Customer; or
      2. subscription by Customer of any of TM's or its affiliates' services is suspended or terminated for any reason attributable to the Customer's default; or
      3. if Customer has criminal record or attempt to defraud TM; or
      4. TM is of the reasonable opinion that Customer will use the Service for any illegal activities; or
      5. upon Customer's credit or other worthiness check, TM is of the reasonable opinion that the Customer may not likely be able to perform his obligations under the terms herein. Subject however that in case of the matter falling under Clause 6.6 (a) above, TM may, at its absolute discretion, consider Customer's application when all outstanding payment due to TM or its affiliates has been fully paid.
    7. Customer agrees that notwithstanding acceptance by TM of Customer's application and/or registration of the unifi Service, Customer hereby consent to and allows TM to attend to credit or other worthiness check on the Customer or the Installation Address where the unifi Service will be or has been installed and if, in the reasonable opinion of TM, the Customer may not likely be able to perform his obligations under the terms herein or if the Installation Address may likely or is used for any illegal activities, TM may cancel or suspend or terminate Customer's subscription or installation.
    8. In order to subscribe and establish connection to the unifi Service, the Customer may use the TM's Equipment provided by TM or its own equipment to be connected to the Customer's telephone line to enable usage of the unifi Service.
    9. The unifi Service will be applicable for the Installation Address within the selected areas of HSBB and for residential or a home-based customer only. TM reserves the right to terminate the unifi Service in the event that the Customer wishes to relocate the Installation Address to any non-HSBB area.
    10. Upon receipt by TM of all the supporting documents, TM shall register the Customer's application and verify and confirm availability of the Service at the Installation Address as stated in the Customer's Application Form.
  7. Service Availability
    1. The availability of the unifi Service at the Installation Address shall be subject to technical testing.
    2. Upon receipt by TM of all the supporting documents specified in Clause 6.3 hereof, TM shall consider Customer's application and if approved, register the Customer's application and verify and confirm availability of the unifi Service at the Customer's Installation Address as stated in the Application Form.
    3. In the event that the unifi Service is not available in the Installation Address, TM may inform the Customer and the Customer's application will be kept in TM's record on waiting list basis pending availability of the unifi Service at the Installation. Where the Customer's application is recorded as on waiting list basis, TM makes no guarantee or warranty to the Customer that the unifi Service will become available at the Installation Address and TM shall not be held liable or responsible in the event that TM are unable to provide such Customer with or facilitate availability of the unifi Service at the Installation Address due to any reason beyond the control of TM.
    4. In the event that the unifi Service is available at the Installation Address and if Customer's application is approved, TM shall forthwith fix an appointment for and carry out the installation of the unifi Service for the Customer in accordance with the provisions of Clause 9 hereof, unless specified otherwise in this Agreement or the terms and conditions of attached to the Application Form.
    5. Upon sign off, a site survey will be conducted by TM or its appointed contractor at the Installation Address to verify and confirm availability of the unifi Service at the Installation Address. The Customer acknowledges and agrees that the installation of the relevant TM's Equipment or other equipment for the unifi Service will require several construction works. Any requirement by Customer for the installation of wiring inside any wall of Installation Address shall be at Customer's cost and engagement of external contractor for such purpose shall be Customer's sole responsibility. TM however may provide Customer with the list of its panel contractors for Customer's consideration and assessment, at Customer's own risk.
    6. For avoidance of doubt, TM shall not be responsible or liable for any problem arising between the Customer and TM in its capacity as the telephone line provider (and not attributable to wilful default or gross negligence of TM) that may affect the availability of the unifi Service. Customer understand that should there be any interruption or termination of the Customer's fixed telephone line account by TM, this will affect the availability of the Service in which event, TM reserves the right to terminate the unifi Service accordingly.
    7. Customer is allowed to subscribe for one (1) Service per Installation Address and in any case, up to a maximum of three (3) Services for three (3) distinct installations addresses. Any requirement for Customer's subscription in excess of the aforesaid number of subscription shall be subject to TM's approval at its absolute discretion.
  8. Online Subscription from unifi.com.my ("Website")
    1. The Customer undertakes that any representation made via the Website is legitimate and TM reserves the right to rely on the representation in order to proceed with the online subscription. TM reserves the right to make further inquiry to the applicant in the event of any uncertainty of the online representation made by Customer or its authorised representative.
    2. The Customer undertakes any documentation presented for the purpose of online subscription is true, accurate, current and complete and shall be kept in TM's record and is be admissible in any court of law and conclusive documents.
    3. The Customer agrees to the pre-authorised payment of RM 1 required which the amount will be credited from the credit card or debit card. The pre-authorised payment is required for all online subscription (new installation) through the Website. The RM 1 will then be refunded within 7 – 16 days to the credit/debit card account. TM will not be responsible for any fraud or misuse of the credit/debit card and all payments received are deemed legitimate upon approval by the card issuing bank.
    4. Customer shall be subjected to Advance Payment (unless otherwise advised by TM) for application made through online sales interest form.
  9. Installation & Account Activation
    1. Unless otherwise arranged or provided to the Customer, TM and/or it's appointed contractor shall fix an appointment date with the Customer for installation of the Service at the Installation Address by TM and/or its appointed contractor, subject to the Customer confirming the readiness and availability of all the following basic equipment required for the unifi Service:
      1. Four (4) working power sockets
      2. One (1) workable unit of Computer (PC)
      3. One (1) workable unit of Television (TV) (for subscription of unifi Residential Services only).

      If the Customer requires the TV or PC to be at different locations, the Customer shall bear the additional charges associated with such request.
    2. Customer agrees that TM's Equipment termination point shall be determined at the nearest main location after Fibre/VDSL2 cable point of entrance to the Installation Address. TM shall only install up to a maximum of 30 meters of fibre cable starting from the external cable entrance to the Installation Address. Connection to Customer's Equipment which is beyond the standard installation guideline is subject to charge. Please refer to https://unifi.com.my/unifi-en/iengage/self-help.pagefor TM standard installation guidelines.
    3. For unifi lite, internal wiring will be dependent on the existing infrastructure in the customer's area, which will be determined by TM upon examining the said infrastructure.
    4. TM will not provide Single Line Telephone (SLT) for installation of unifi lite subscription. Customers are encouraged to redeem the SLT telephone set at any TMpoint outlets nationwide by utilizing the 3,700 TM Rewards points which will be rewarded exclusively for new unifi lite subscribers to redeem the SLT telephone set.
    5. In the event that the Customer is not ready with the basic equipment as required in Clause 9.1 above, TM may at its sole discretion allow the Customer to defer the installation date for a period of 21 days. If after such 21 days period, the Customer is still not ready with the basic equipment, TM may in its absolute discretion cancel the Customer's Registration for the unifi Service, unless the Customer submits a request in writing to TM within the said 21 day time frame to further defer the installation date for the unifi Service and TM approves the same. Any such cancellation of the unifi Service shall be at the Customer's own cost. The Customer may reapply for the unifi Service subject to availability of the unifi Service at the relevant point in time.
    6. Subject to any other provisions herein, TM shall endeavour to install the unifi Service at the Installation Address within 21 days from the date of the Registration. TM shall provide Customer with Internet Protocol (IP) address or login name and password, as the case may be, upon successful installation. In the event the installation cannot be completed within 21 days period, the installation of the Service may be cancelled and/or terminate the provisioning of the unifi Service provided that the non-completion of the installation is not due to the default on part of TM including but not limited to TM's technical or network issue.
    7. In the event where TM or its authorized contractor is unable to proceed with the installation of the unifi Service at the Installation Address located within a high rise building due to building management issues including but not limited to the issues of internal wiring of the building or being denied access to the building, Customer shall be responsible to resolve such issues with the building owner or management corporation within 21 days from the date of the issues arise. If the Customer failed to resolve the issues or if TM is unable to proceed with the installation of the Service within 21 days period not due to the fault of TM, TM shall at its absolute discretion be entitled to cancel the installation and/or terminate the provisioning of the unifi Service.
    8. Notwithstanding with Clause 9.5 and 9.6 above, in the event the Customer is not reachable during the first appointment date for the installation of the unifi Service, TM shall use all reasonable endeavour to arrange for another appointment date with the Customer. Upon the expiry of the 8th day after the first appointment date, the installation of the unifi Service may be cancelled by TM at its absolute discretion if the Customer is still not reachable.
    9. Customer agrees that TM shall be entitled to suspend or cancel any installation of the Service at the Installation Address and/or terminate Customer's application for subscription if, in TM's reasonable opinion, the Installation Address is conducting an illegal or suspicious activity(ies) or such premises may potentially be used for any of the aforesaid activity(ies).
    10. As part of TM's compliance to safety regulation by the Department of Occupational Safety and Health Malaysia (Ministry of Human Resource) on the Prevention of Falls at Workplaces (JKKP DP/G127/379/4-35 : MARCH 2007) policy, Customer has to ensure installation site is free from any danger that may cause hazard to TM. If upon assessment by TM that hazard is present, Customer is responsible to correct the situation/condition at its own cost. Should the Customer refuse/fail to correct the situation/condition, TM has the right to cancel the installation. If the cancellation/termination is attributed by the Customer, Customer shall be subjected to relevant charges, cost, penalty or credit limit rules (whichever is applicable) for the unifi Service.
    11. TM will not be responsible for any damages due to building's internal wiring by building owner. Customer shall indemnify TM against any claim by any party including building owner or Management Corporation for any damage not due to the fault or negligence of TM. For any request by Customer for any re-wiring or re-installation, TM shall have the right to charge the Customer a re-wiring and/or re-installation fee for the sum of RM212.00 if it does not involved any movement of the BTU or RM318.00 if it involved movement of the BTU or such other reasonable sum as may be determined by TM from time to time.
    12. Save within installation warranty period, the Customer shall bear the cost for on-site support visit requested from TM at the rate of RM53.00 per visit or at such other current prescribed rate as shall be reasonably determined by TM from time to time. The charge is not inclusive of any materials or equipment replacement charges that the Customer may be required to pay TM.
    13. Customer hereby allows the TM's Equipment installed at Customer's premise for the purpose of Unifi Service ("the Equipment"), to be used as an access point for public users to access TM's public WiFi service, without any additional charges to TM. Upon completion of the installation of the Equipment, TM will make available the WiFi service to public users using the Equipment. Where applicable, the Customer shall provide all reasonable assistance to TM, to enable TM's public WiFi Service to operate using the Equipment. The Customer may request to discontinue the Equipment from being used as an access point for TM's public WiFi, subject to terms and conditions that may be notified by TM from time to time.
  10. Fees
    1. Monthly subscription fee for the unifi Service shall be at the applicable rate indicated in the Application Form or such rates as may be prescribed and informed to the Customer by TM from time to time.
    2. Monthly subscription fees shall be continuously chargeable and payable by the Customer upon connectivity of the Internet access for the unifi Service to the Customer's Equipment regardless of the usage.
    3. Charges for the usage of Voice services under this Agreement will be imposed by TM to the Customer at TM's pre-determined rates.
    4. Charges for value added services including but not limited to Internet Services or Voice Services or IPTV or webemobile shall be charged at TM's pre-determined rate or rates.
    5. Fees for the unifi Service shall be payable in advance from the Effective Date. The Customer shall be liable for and shall promptly pay to TM, within the time period specified in TM's bill for the Service, all charges, fees, costs or other amounts whatsoever as shown in TM's bill, notwithstanding that the Customer may dispute the same for any reason(s) whatsoever.
    6. In the event of suspension or termination of the unifi Service at any time during the Minimum Subscription Period, except where such termination arises from TM's material breach or wilful default or due to Force Majeure Event, Customer shall be liable to pay to TM, in addition to all outstanding Fees and charges during suspension or termination, a sum of RM500.00, as the agreed liquidated damages for early termination.
    7. In the event that the telephone line used as a medium to connect to the unifi Service is disconnected for any reason whatsoever and not attributable to wilful default or gross negligence of TM, the Customer shall continuously be responsible to pay the monthly subscription fee for the Service.
    8. Where Customer subscribe the unifi Service with TM's offer for free subscription fee for a duration of an agreed period but terminates the Service prior to the expiry of the Minimum Subscription Period, Customer shall be liable to pay TM the Fees for the duration of the free subscription period and any outstanding amount thereof will be included in TM's bill.
    9. TM shall have the right to charge the Customer with RM26.50 processing fee per service number for any request to change the Telephone or Voice Number made by the Customer after service activation.
    10. Any request for transfer of account ownership will be subject to RM10.60 processing fee.
    11. Advance Payment

    An upfront payment of RM100 will be required payable within ten (10) days effective from Effective Date. The amount will be credited into your account. Depending on your billing cycle, the amount will be reflected in your first or second bill. TM reserves the right to terminate the account in the event of non-payment as per required above.
  11. Payment, Billing and Credit Limit
    1. In the event the amount stated in TM's bill or any part thereof remains unpaid after the due date, TM reserves the right to charge the Customer interest on the sum that remains unpaid as aforesaid at the rate of 1% per month to be calculated from the due date to the date of full payment.
    2. TM will issue the bill for the unifi Service on monthly basis and the billing date will commence from the Effective Date.
    3. For the purpose of ensuring that Customer will receive bill for the subscription of the Service, Customer shall be fully responsible on the accuracy of his billing address, email address and mobile telephone number as provided in the Application Form. Online bill will be made available to Customer on monthly basis via Online Customer Centre portal and Customer agrees to verify bill made available online from time to time. Customer may elect to subscribe for printed/paper bill at a fee of RM2.12 per month (charges will be implemented until further notice) or at such other fee as may be reasonably determined by TM from time to time. Customer is obligated to do reasonable inquiry in the event that Customer has not received the bill within the expected period. Customer hereby acknowledges that failure by Customer to check and verify bill via online or the non-receipt of any statement of account, bill, statement or any correspondence in relation to the unifi Service subscribed shall not be a valid reason for the Customer to withhold or delay any outstanding payments to TM. Customer agrees that statement of account as provided in the bill or any other statement of account for the subscription of the unifi Service issued by TM and the amount stated thereunder shall be conclusive evidence in any proceedings between the Customer and TM and shall be final and binding against the Customer save and except for any manifest error.
    4. TM shall investigate any billing dispute by Customer if written submission of any dispute is made by Customer to TM within thirty (30) days from the date of a bill. Determination by TM of any billing dispute upon any reasonable investigation made and on the basis of reasonably sufficient supporting documents shall be final and conclusive upon the Customer.
    5. Without prejudice to any other rights of TM, Customer acknowledges that TM may, at its absolute discretion, suspend the availability of or terminate the Service and/or place the Customer on TM's blacklist in the event of failure by Customer to pay any outstanding amount for the Service. Suspension of the Service as a result of breach by the Customer or by Customer's own election or under any of the circumstances as provided in this Agreement shall not prejudice the right of TM to continuously bill the Customer for the subscription fees and/or recover all other charges, costs, and interests due and any other incidental charges incurred during the period of suspension and Customer agrees to pay TM the aforesaid payment when due.
    6. Customer agrees that TM may implement credit limit to Customer's usage of the Service subject to prior notice to Customer either by direct communication to Customer via written notice or email or notification and updates via TM's website. If implemented, Customer further acknowledges that TM may block Customer's usage of the Service once the credit usage has reached its limit. Customer further understands that credit limit as may be imposed by TM to its customers may vary with each customer. Prevailing credit limit (if any) shall be specified in the Application Form terms and conditions.
    7. Customer acknowledges and agrees that in the event Customer made any over payment of any account for any services rendered by TM to Customer, TM reserve the right to use/offset any over payment amount so paid by Customer from time to time including any deposit paid, any proceeds when any bank guarantee is being called upon or, from any other payments paid by Customer, to clear any undisputed outstanding fee or charges for Customer's subscription of unifi Service or for undisputed outstanding fee or charges under any other account for other service subscribed by Customer with TM (registered under Customer's name with similar Identification Card Number or Passport Number). In the event where there is no outstanding amount under any account, TM shall refund any over payment made to Customer.
    8. TM reserves the absolute right to impose payment or requirement of deposit by way of cash or bank guarantee or such other form as may be acceptable to TM. Customer agrees that deposit may be forfeited or set off or call upon by TM against any fees and other charges outstanding from Customer in the event of termination or suspension of the unifi Service due to breach by Customer of the terms and conditions herein or for the purpose of set off for any undisputed outstanding fee or charges under any other account for other service subscribed by Customer with TM.
  12. Alteration/Modification
    1. Any alteration, modification, restoration, investigation, updates, enhancement, upgrades or changes to TM's network, the unifi Service or Service configuration, TM's product offerings or to any related equipment owned by TM (due to upgrades to TM's network or enhancement or change of technology, amongst other) will be at TM's sole discretion and TM has no obligation to provide you notice of such changes or enhancement.
    2. In the event of relocation of the unifi Service following your request, any alteration, modification, restoration, or investigation to the unifi Service or configuration is chargeable to you at a rate as specified in the Application Form or any other rate as may be specified by TM from time to time. You must notify TM prior to relocation of Installation Address. Where TM agrees to provide the unifi Service at the relocated premise, the one-time fee of RM318.00 shall be imposed on you. You must ensure that TM’s Equipment to be relocated is in good order and working condition and provide TM with new installation address and billing address (if applicable).TM has the right to terminate the unifi Service if TM is unable to perform relocation work as requested, for any reason whatsoever in which event, You will return TM’s Equipment (for equipment that is still under warranty only) that comes with the unifi Service subscription.
  13. Change of unifi Service Package Plan/Webhosting
    1. Subject to Clause 13.2 and 13.3 hereinafter mentioned, the Customer may upgrade the unifi Service package plan during the Minimum Subscription Period.
    2. Any request by the Customer for upgrades or downgrades of his unifi Service package plan at any time during the Minimum Subscription Period shall be subject to TM's written approval which approval shall not be unreasonably withheld. For any allowable upgrades or downgrades as aforementioned, installation, activation and any other applicable fees (for downgrade only) will be charged to the Customer at a rate specified by TM from time to time.
    3. Customer is only allowed to upgrade or downgrade the unifi Service package plan after the expiry of two (2) working days from the installation date.
    4. A new Minimum Subscription Period will be imposed (refresh) upon any request for upgrade or downgrade from any unifi VIP or unifi BIZ packages to unifi lite/advance/pro or unifi biz lite/biz advance/biz pro.
    5. Customer agrees that the availability of web hosting shall be subject to the following conditions namely
      1. applicable only for new domain registration; and
      2. the transfer of existing domain is strictly prohibited; and
      3. any request by Customer to TM for modification of domain upon its activation shall be subject to TM's prior agreement and if agreed, upon such further requirements and imposition of fee as shall be determined by TM at its absolute discretion.
  14. Customer's Responsibilities
    1. The Customer shall
      1. be responsible for the set-up or configuration of Customer's Equipment for access to the unifi Service;
      2. ensure his readiness for installation of the unifi Service on the appointment date in accordance with Clause 9 hereof;
      3. comply with all reasonable notices or instructions given by TM from time to time in respect of the use of the unifi Service;
      4. be solely responsible for obtaining, at his own cost, all licenses, permits, consents, approvals, and intellectual property or other rights as may be required for using the unifi Service;
      5. comply with the rules of any network to which the Customer has access to the Service;
      6. comply with and not contravene any and all applicable laws and regulations of Malaysia, whether relating to the unifi Service or otherwise including but not limited to the Communications and Multimedia Act, 1998;
      7. be solely responsible for all information retrieved, stored and transmitted by the Customer through the use of the unifi Service;
      8. obtain TM's prior approval before making any changes to the network configuration and interconnecting the private network to any public network;
      9. be responsible for ensuring that the Customer's personal computer is equipped with network card;
      10. provide basic infrastructure for installation of the TM's Equipment including but not limited to internal wiring and in the event that the Customer is not leasing the TM's Equipment from TM, the Customer shall be responsible for purchasing the equipment at his own cost to enable connectivity of the unifi Service;
      11. be responsible for any change and cost associated to any modification made to the external or internal wiring for connectivity of the Service. If Customer attend to any renovation work that obstruct any access to any drop wire termination point, any necessity for the relocation of drop wire termination point as determined by TM shall be at Customer's cost. Save as aforesaid, any cost associated with relocation of drop wire termination point solely as a result of TM's requirement shall be borne by TM;
      12. pay and settle all Fees and any other charges due to TM in accordance with this Agreement;
      13. abide and adhere to the terms and conditions of this Agreement inclusive of the additional terms and conditions as specified in Schedule 1 hereof and the terms and conditions as specified under the Application Form ; and
      14. be responsible to maintain in good condition any TM's Equipment. In the event any of the TM's Equipment is faulty, lost or damaged due to any fault or negligence of the Customer, the Customer will have to bear the cost of the TM's Equipment according to its depreciated value, as reasonably determined by TM.
  15. Prohibited Use
    1. The Customer shall:
      1. not use the unifi Service for any unlawful purpose including without limitation for any criminal purposes;
      2. not use the unifi Service to send unsolicited electronic messages or any message which is obscene, threatening or offensive on moral, religious, racial or political grounds to any person including a company or a corporation;
      3. not compromise or infect any systems with computer viruses or otherwise;
      4. not infringe any intellectual property rights of TM, its related companies and subsidiaries or any third party;
      5. not gain unauthorised access to any computer system connected to the Internet or any information regarded as private by any person including a company or corporation;
      6. not share the unifi Service with any person including a company or corporation without the prior written approval of TM and shall use the unifi Service only for the purpose for which it is subscribed;
      7. not resell or sublet the unifi Service to any third parties without prior written consent from TM; and,
      8. not use the unifi Service in any manner, which in the opinion of TM may adversely affect the use of the unifi Service by other customers or efficiency or security as a whole.
  16. Security and Other Features
    1. The Customer shall take all such measures as may be necessary to protect his own system and network.
    2. The Customer shall be responsible for the safety, security and maintaining the confidentiality of his passwords and/or user identification, if any, (including without limitation changing his passwords or user identification from time to time) and shall not reveal the same to any other person. Where user identification is necessary to access the unifi Service, the Customer shall use only his user identification. TM disclaims any liability for any unauthorized use by any third party of any password or user identification of Customer.
    3. The Customer shall report to TM within twenty four (24) hours if the User Account, user identification or password is stolen or lost. Until such report has been made, the Customer shall be responsible for all transactions and access to the Service using the User Account, user identification or password by any third party and TM shall not be held responsible for any prohibited and/or unauthorized use of the Service as provided in this Agreement.
  17. TM's Equipment
    1. In connection with any TM's Equipment that may be provided by TM for use of the unifi Service, the Customer shall:
      1. take appropriate measures to safeguard the TM's Equipment;
      2. properly maintain and keep the TM's Equipment at a safe place;
      3. adhere to all instructions and notice (written or otherwise) given by TM from time to time regarding the use of such TM's Equipment;
      4. be responsible for all costs of repairs incurred in relation to the TM's Equipment in the event it is proven that any fault in such TM's Equipment whether by act or omission is caused by the Customer;
      5. return and surrender the TM's Equipment to TM in the same condition as and when it was first provided to the Customer, normal wear and tear excepted, upon termination of the unifi Service;
      6. be liable to pay TM for any TM's Equipment which the Customer fails to return or surrender to TM upon termination of the unifi Service;
      7. not hold TM liable in the event that the Customer's Equipment and/or other devices is damage due to, including but not limited to, flood or fire or lightning strike whilst using the TM's Equipment; and
      8. not hold TM liable or responsible in the event that TM are unable to replace or change the TM's Equipment to a similar model or type as the existing TM's Equipment and TM reserves the right to replace the TM's Equipment to any model or type available at the relevant time, at TM's sole discretion.
    2. In the event of any interruption, loss or unavailability of the unifi Service and/or any technical faults encountered with the TM's Equipment, the Customer may request for technical support and basic troubleshooting of the same from TM. Upon visiting the Installation Address, if TM and/or its appointed contractor determines that such interruption, loss or unavailability of the Service is not attributable to or caused by any fault in the TM's Equipment or TM's network, then TM reserves the right to impose reasonable charges at the rate as specified in the Application Form or any other rate as may be prescribed by TM from time to time for the visit to the Installation Address.
  18. Customer's Equipment Installation
    1. The Customer shall prepare all applicable Customers' Equipment at the Installation Address in accordance with Clause 9 herein and/or any other specifications TM may provide to the Customer in relation to the unifi Service. The Customer shall further ensure that the Customer's Equipment are in good condition and has proper set-up for purposes of installation of additional configuration and installation of software to the Customer's Equipment by TM.
    2. The installation of the configuration and software for the Customer's Equipment can be conducted by the Customer himself as per TM's guidelines. The Customer acknowledges that such installation shall be at the Customer's own risk.
    3. In the event that the Installation Address is located at high rise building that need the approval of the developer or the building management corporation or the building owner for the installation of the unifi Service, as the case may be, the Customer shall ensure that he has obtained such consent to enable TM and/or its appointed contractor to attend to the installation without any disruption.
    4. TM shall not be liable in any way whatsoever for any loss or damage to any property or injury to any person howsoever caused, whether negligent or otherwise arising out of any installation and/or configuration where such task is conducted by the Customer.
    5. TM and/or its appointed contractor shall not be liable or responsible for any technical problem, loss, interruption or unavailability of the Service, or other loss or damage suffered by the Customer which arises from or is caused by the Customer's Equipment, whether connected to TM's Equipment or otherwise.
    6. In the event the Customer request for TM's appointed contractor to conduct further technical investigation for the purpose of identifying and/or rectifying any problem arising from the Customer's Equipment and TM's appointed contractor agrees to render such assistance, TM will not be involved or be responsible for any fees or charges for such additional support services which TM's appointed contractor may impose on the Customer. TM shall not be liable or responsible for any loss or damage suffered by the Customer howsoever caused, whether negligent or otherwise arising out of the provision of additional support services to the Customer and/or in relation to the Customer's Equipment by any appointed contractor.
  19. Lawful Purpose

    The Customer shall only use the unifi Service for lawful purposes. Transmission of any material in violation of any international, federal, state or local laws or regulations is prohibited. These include, but shall not be limited to copyrighted material, material legally judged to be threatening or obscene, pornographic, profane, or material protected by trade secrets. These also include links or any connection to such materials.

  20. Suspension of the unifi Service
    1. Without prejudice to any other rights or remedies and notwithstanding any waiver by TM of any previous breach by the Customer, TM may, without prior notice, suspend the unifi Service for a period determined by TM in its sole discretion for any reason whatsoever and/or, in the event that:
      1. any Fees and/or payment due hereunder for the unifi Service provided is not settled in full on due payment date;
      2. there is outstanding fee and/or payment due from Customer for any of TM's or its affiliates' other services and subscribed by Customer;
      3. the Customer fails to comply with the terms of this Agreement;
      4. any scheduled or unscheduled outages occur which cause interruption to the unifi Service, including but not limited to maintenance of TM's Equipment or systems.
    2. In the event of any suspension of the unifi Service by TM in accordance with Clause 20.1
      1. and Clause 20.1
      2. hereof, TM may if it deems appropriate at it sole discretion and upon such terms, as it deems proper reconnect the unifi Service, in which event the unifi Service and this Agreement shall continue in effect as if the unifi Service had not been suspended. TM shall have the right to impose on the Customer a reconnection fee at a rate as specified by TM from time to time.
    3. For the avoidance of doubt, the abovementioned suspension exercise shall not prejudice the right of TM to continuously bill the Customer for the Fees and/or recover all other charges, costs, and interests due and any other incidental charges incurred during the period of suspension. In the event of non-payment by the Customer and subsequent suspension of the unifi Service by TM, the Customer will still be liable to pay the Fees for the unifi Service during the period of suspension. Further where the Customer defaults in payment, TM may at its discretion charge the Customer a reconnection fee for the Service at the rate stated in the Application Form or any other rate as may be prescribed by TM from time to time.
  21. Change of Customer's Details

    The Customer undertakes to inform TM of any change of the Customer's information provided earlier to TM within fourteen (14) days of such changes. Failure by the Customer to notify TM of such changes shall be a waiver of the Customer's right including the right to be notified under this Agreement as the case may be.

  22. Termination
    1. Without prejudice to any other rights or remedies of the parties under this Agreement or at law, either party may terminate this Agreement, in the event:
      1. the other breaches any term, condition, undertaking or warranty under this Agreement and such breach is not remedied for a period of thirty (30) days after receipt of the written request to remedy the same;
      2. the other becomes bankrupt or enters into any composition or arrangement with or for the benefit of creditors or either party or allow any judgment against either party to remain unsatisfied for the period of twenty-one (21) days; or,
      3. any Force Majeure Event occurs, which continues for a period of more than sixty (60) days
    2. Without prejudice to any other rights or remedies of TM under this Agreement or at law, TM may terminate this Agreement by giving the Customer fourteen (14) days notice, in writing, if the Customer:
      1. fails to comply with TM's policy(ies) and/or instruction(s) communicated to the Customer, in writing; or,
      2. is in breach of any provision under Communications and Multimedia Act, 1998 or any other rules, regulations, by-laws, acts, ordinances or any amendments to the above.
    3. Notwithstanding the above, TM may terminate the Service under this Agreement immediately, without prior notice and without penalty, if:
      1. the Customer fails to make payment of any of the Fees, charges and/or any sum due to TM as and when it falls due;
      2. there is outstanding fee and/or payment due from Customer for any of TM's or its affiliates' other services and subscribed by Customer;
      3. the Customer fails to comply with the terms of this Agreement, and TM, in its sole discretion is of the reasonable opinion that such breach cannot be tolerated; and/or,
      4. the Customer provided false or incomplete information to TM.
    4. Such termination, as hereinbefore mentioned in Clauses 22.1 or 22.2 or 22.3, shall not prejudice the right of TM to recover all charges, costs, and interests due and any other incidental damages incurred thereto.
    5. This Agreement may be terminated by either party upon thirty (30) days written notice to the other party. Cancellation or unilateral termination by Customer for any reason whatsoever shall only be done by Customer in person at any TMpoint outlet. In the event that the Customer wish to terminate their current services, TM will not guarantee that any prior service will be provided.
    6. Upon termination of the unifi Service or the Agreement, all monies owing by the Customer to TM shall immediately become due and payable and the Customer shall upon demand by TM settle all amounts within the time stipulated by such demand. The Customer shall forthwith return TM's Equipment to TM in a good condition (fair wear and tear accepted.
    7. Any Fees and/or charge paid by the Customer to TM pursuant to this Agreement shall not be refundable upon termination of the unifi Service by the Customer or if the unifi Service is terminated by TM in pursuant to the terms of this Clause 22.
  23. Disclaimer/Limitation of Liability
    1. The Service is provided on "best effort" basis. TM makes no warranty of any kind, either expressed or implied, and expressly disclaims all implied warranties, including, but not limited to warranties of accuracy of the unifi Service and/or the TM's Equipment for a particular purpose of the Customer. Customer acknowledges that TM does not and cannot in any practical way supervise, edit or control the content and form of any information or data accessed by the Customer through the unifi Service including the IPTV. TM does not guarantee nor provide any warranties whatsoever that the unifi Service including but not limited to the content to be offered in IPTV, if made available by TM, will not be offensive, obscene, upsetting, seditious or defamatory to the Customer. The Customer shall exercise discretion when using the unifi Service at all times and TM shall not be held responsible and hereby disclaim any and all liabilities whatsoever with regard to any information or content accessed through the unifi Service including the IPTV.
    2. Save for loss or damage due to injury or death arising from the gross negligence or wilful default of TM, TM shall not be liable to the Customer for any indirect, consequential and incidental loss, cost, claim, liability, expenses, demands or damages whatsoever, loss of profits, loss of savings, loss of data or loss of business arising out of the Customer's failure or inability to use the unifi Service or TM's Equipment provided by TM hereunder. TM's liability (if any) is limited to restore the unifi Service and if necessary, to replace TM's Equipment or any part thereof if TM determines that the TM's Equipment is not in working conditions or faulty not due to the Customer's act or omission.
    3. TM shall not be liable in the event that the Customer's own equipment and/or other devices are damaged due to Force Majeure Event. TM's liability (if any) during installation and/or restoration of any reported faulty of the TM's Equipment shall not cover the wiring or cabling connecting the TM's Equipment or the Customer's equipment and the building management corporation or the building owner power house.
    4. TM shall not be liable to the Customer for any loss or any damages sustained by reason of any disclosure, inadvertent or otherwise in any information concerning the User Account particulars unless due to gross negligence or wilful default of TM.
    5. While every care is taken by TM in the provision of the Service, TM shall not be liable for any loss of information or data howsoever caused whether as a result of any interruption, suspension, or termination of the unifi Service or otherwise, or for the contents accuracy or quality of information available, received or transmitted through the unifi Service unless due to gross negligence or wilful default of TM.
    6. The Customer shall be solely responsible, and TM shall not be liable in any manner whatsoever, for ensuring that in using the unifi Service, all applicable laws, rules and regulations for the use of any telecommunications systems, service or equipment shall be at all times complied with.
  24. Indemnity
    1. The Customer undertakes and agrees to indemnify, save and hold harmless TM at all times against all actions, claims, proceedings, costs, losses and damages whatsoever including but not limited to libel, slander or infringement of copyright or other intellectual property rights or death, bodily injury or property damage howsoever arising which TM may sustain, incur or pay, or as the case may be, which may be brought or established against TM by any person including a company or corporation whomsoever arising out of or in connection with or by reason of the operation, provision or use of the Service and/or equipment under and pursuant to this Agreement and which are attributable to the act, omission or neglect of the Customer, his servants or agents.
    2. Customer understands that the Service is provided on best effort basis. TM shall use its best endeavours to ensure the continuity and efficiency of the unifi Service at all times but shall not be liable for any loss, damage, consequential or otherwise, arising out of any failure of the Service caused unless such default, error, omission or loss is due to the wilful neglect or wilful fault of TM. Notwithstanding the aforementioned, the extent of TM's liability shall be limited to correcting the failure of the unifi Service only.
    3. In the event of any loss or damage to TM's Equipment, the Customer will reimburse the cost of the said equipment as agreed liquidated damages as follows:
      1. Set-Top-Box (STB) RM371.00
      2. Broadband Termination Unit (BTU) RM530.00
      3. Residential Gateway (RG) or Premise Gateway (PG) RM127.20
      4. Single Line Telephone RM37.10 or Cordless Phone RM78.44
  25. Confidential Information

    Save and except with the prior written consent of the other Party or as otherwise expressly permitted under this Agreement, either Party shall not at any time communicate to any person any confidential information disclosed to him for the purpose of the provision of the unifi Service or discovered by him in the course of the provision and performance of the unifi Service.

  26. Compliance with Applicable Laws

    The Customer shall comply with and not to contravene any and all applicable laws and regulations of Malaysia relating to the unifi Service or otherwise, including but not limited to Communications and Multimedia Act 1998 and its subsidiary legislation, other Acts of Parliament, local by- laws, rules and regulations issued by relevant government bodies and/or authorities.

  27. Variation

    TM shall reserves the right to amend the terms and conditions herein contained at any time if amendment is reasonably necessary in the interest of and for ensuring a fair level of availability of the Service to a majority of TM's subscribers and the Customer shall be bound by the amended terms and conditions. Notice of the amendment may be given by TM to the Customer in such manner as TM deems appropriate.

  28. Severability

    If any provision herein contained should be invalid, illegal or unenforceable under any applicable law, such provision shall be fully severable and this Agreement shall be construed as if such illegal or invalid provision had never comprised a part of this Agreement and the legality and enforceability of the remaining provisions of this Agreement shall not be affected or impaired in any way.

  29. Assignment

    The Customer shall not assign any of his rights interest or obligations under this Agreement to any other person whatsoever except with prior written approval of TM. TM may assign its rights interest or obligations or novate this Agreement or any part thereof to anybody corporate which is a parent company, subsidiary or related company of TM and consent for the abovementioned is hereby given by the Customer.

  30. Binding on Successors

    These terms and conditions shall be binding upon the successors, executors, administrators, personal representatives and permitted assign of the Customer and upon the successors, substitute and/or assigns of TM.

  31. Indulgence and Waiver
    1. No delay or indulgence by TM in enforcing any term or condition of this Agreement or granting of time by TM to the Customer shall prejudice the rights or powers of TM under this Agreement or at law.
    2. Failure by TM to exercise any part or all of it rights under the terms and conditions of this Agreement or any partial exercise shall not act as a waiver of such right nor shall any waiver by TM of any breach constitute a continuing waiver in respect of any subsequent or continuing breach.
  32. Notice

    All notices, requests or other communications required or permitted to be given or made hereunder shall be in writing and delivered either by hand, or sent by prepaid registered post or legible telefax addressed to the Party at his address set out in the application form for the unifi Service or to such other address or facsimile number as any Party may from time to time duly notify to the other Party. Such notices, requests or other communications shall be deemed to have been given by facsimile immediately after transmission thereof or if sent by post, forty-eight (48) hours after posting.

  33. Force Majeure

    Neither party shall be liable for any breach of this Agreement arising from cause beyond its control including but not limited to Acts of God, insurrection of civil disorder war or military operations, national or local emergency, acts or omissions of government, highway authority or other competent authority, industrial disputes of any kind, electricity or power failure, cable cut , fire, lightning, explosion, flood, subsidence, inclement weather, acts or omissions of persons or bodies for whom neither party is responsible or any other cause whether similar or dissimilar outside either party's control. The parties hereby agree that either party may terminate this Agreement, by giving fourteen (14) days notice to the other party, in the event that the Force Majeure event which has occurred prevents either party from performing and/or continuing its obligations for more than a period of sixty (60) days.

  34. Governing Law and Court Jurisdiction

    This Agreement shall be governed and construed in accordance with the laws of Malaysia and the parties irrevocably submit to the exclusive jurisdiction of the courts of Malaysia.

  35. Costs and Taxes
    1. The Customer shall bear the stamp duty on this Agreement and/or the Application Form, as the case may be.
    2. Any cost incurred in relation to preparation and legal vetting of this Agreement shall be borne by the Parties respectively.
    3. The Customer shall bear all Government taxes, service tax, levies and other costs imposed by law in relation to the provision of the unifi Service by TM. In particular, where Goods and Service Tax ("GST") is applicable to TM as the supplier under this Agreement, TM is entitled to charge the GST payable to the Government on the Service and/or any TM services or equipment supplied to the Customer.
      1. (i) TM shall:
        1. provide to the Customer information that may be reasonably required to establish its liability for GST; and
        2. provide such information and documents as may reasonably be required by the Customer to enable the Customer to claim an input tax credit under the law applicable to GST ; and
      2. where a taxable supply has been made and consideration charged but the applicable GST has not been charged, the increase in the consideration required by Clause 35.3 shall be paid by the Customer.
    4. If the fees, charges, damages or any other monies due hereunder by the Customer to TM shall be required to be recovered through any process of law, or if the said monies or any part thereof shall be placed in the hands of solicitors for collection, the Customer shall pay (in addition to the said monies) TM's solicitors fees and any other fees or expenses reasonably incurred in respect of such collection or as may be determined by the Court of law.
  36. Customer's Warranties and Acknowledgement
    1. The Customer hereby warrants that:
      1. he has the legal capacity to enter into this Agreement and is not a minor; and
      2. if the Customer is a body corporate, it has the required corporate authority to enter, execute and be bound by the terms and conditions of this Agreement.
    2. The Customer acknowledges that
      1. he has read and fully understood all the terms and conditions of this Agreement upon the signing of the Application Form in addition to the terms and conditions accompanying the Application Form and agrees to be bound by the same upon TM accepting the application;
      2. the details and documents provided to TM together with the Application Form are true, genuine and contain the latest information and allows TM to conduct independent verification of the same with any organization or body;
    3. The Customer further acknowledges that TM reserves the right to reject Customer's application by providing Customer with the basis for any rejection or require the Customer to furnish further details or documents as TM deems fit.
    4. Customer hereby acknowledges his awareness that any telephone used and equipment associated with the service offering will be powered by electricity. Customer agrees that any inability or failure to use the telephone or related equipment or the Service due to failure in the supply of electricity is beyond the reasonable control of TM and shall be at Customer's sole risk and TM shall not be liable for any loss or damage in consequence thereof.
  37. Customer's Information and Privacy Notice

    Customer understand that by submitting the Application Form and subscribing to the unifi Service, Customer is providing information to TM including where applicable, personal data. Any personal data provided by the Customer to TM in connection with the Application Form / Service shall be kept confidential and is subject to the Privacy Notice of TM (for further information on the Privacy Notice of TM's group of companies, please visit unifi.com.myTM shall take all reasonable precautions to preserve the integrity and prevent any corruption or loss, damage or destruction of the personal data.