FREQUENTLY ASKED QUESTIONS

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Community Service Message Brought to You by MCMC: Staying Connected

FREQUENTLY ASKED QUESTIONS

General unifi Home

You may register online via unifi.com.my, or visit the nearest TMpoint outlets, TM Authorised Dealer (TAD) and resellers.

You can also click here for more information about Unifi Home such as eligibility, service availability etc.

You can find the latest Unifi Home offerings, product features or subscribe to our offerings here.

You can also click here for more information about Unifi Home such as eligibility, service availability, change plan, relocation etc.

Installation and testing are expected to take approximately 4 to 8 hours depending on the type of your premise due to the sensitive nature and the complexity involved in fibre installation.

The installation process includes site survey, ducting, piping, electrical work and equipment configurations.

Installation charge for unifi is RM200 (currently waived for standard installation for the first 50 meters only). If your premise requires non-standard installation or additional cabling, extra charges will be imposed by TM Contractor.

The standard package is inclusive of equipment worth approximately RM1,000 that will also be given free-of-charge.

Here are the important things to note before you proceed with your service relocation request:

1. Your service account that you wish to relocate must be in ACTIVE status.
2. If you have current and outstanding amount in your bill, we advise you to make the payment first so we could proceed to process your relocation request.
3. Depending on the new location, there is a possibility that your telephone line number might change if we are not able to maintain the same number for you.

You also can click here for more information.

Depending on your package selection, you will be tied to a new contract period if the package offers better value such as it comes with a new device, discounted price or any other value added regardless of whether you are within or beyond the contract period.

You can also click here for more information.

Step 1: : You may give us 30-day notice on your intention to terminate the service via our online channels below:

a. Unifi self care portal at unifi.com.my
b. Live Chat via unifi.com.my or myunifi app (https://maya.unifi.com.my/)
c. Email at help@tm.com.my
(or you may walk-in to any TMpoint outlet nationwide)


Step 2: We will provide your pre-final bill indicating your outstanding balance. TM representative will call you within seven (7) days to confirm on your termination request. Upon payment settlement, we will proceed with termination order on day 31 from your termination notice.

Step 3: You will receive an SMS when your termination request is completed. Please be informed that you do not have to return any of your devices.

You can also click here for more information.

You can set the installation date during the registration (subject to slot availability), then you will be notified via SMS within 3 days for you to confirm the appointment.

Learn more about unifi installation here.

Yes, you can choose your preferred date and time based on slot availability during registration (via TMpoint, TMpoint Authorised Dealer (TAD) or our Authorised Resellers) or change the appointment a day prior to the appointment date.

You can do so online here. Just follow these easy steps:
Change appointment:
1. Log in to Unifi portal
2. Choose "My Orders" tab at the bottom of the screen
3. Click "Change Appointment" and choose your preferred date and time appointment.

It is advisable to make such changes 24 hours before your original installation date.

Alternatively, you can chat with us via MyUnifi app or Unifi portal, 24 hours daily.

The installation charge for Unifi is RM200 (currently waived for standard installation for the first 50 metres only). If your premises require non-standard installation or additional cabling, extra charges will be imposed by the TM Contractor.

The standard packages include equipment worth approximately RM1,000 which will also be provided free of charge. You can find out more about the installation process here.

If the suspension of your Unifi service is within the contract period, TM will recalculate the contract period and include the number of days of suspension.
Example: If your Unifi service is suspended for (X) days, TM will recalculate the service contract based on the number of days of suspension i.e. 24 months +  X days of suspension = new service contract period.

General unifi TV

You can find the latest Unifi TV information and offerings here.

General unifi Business

You can find the latest unifi Business offerings, product features or subscribe to our offerings here.

You can also click here for more information.

You may register via https://unifi.com.my/business/products/unifi-business-fiber or at any nearest TMpoint, TM Authorised Dealer (TAD), resellers, SME consultants & TM Sales Center.

You can also click here for more information.

You can choose your preferred business solution that will boost your business experience here here.

You can also click here for more information.

Get information on your one stop business centre that completes your business needs here.

Step 1: : You may give us 30-day notice on your intention to terminate the service via our online channels below:

a. Unifi self care portal at unifi.com.my
b. Live Chat via unifi.com.my or MyUnifi app (https://maya.unifi.com.my/)
c. Email at help@tm.com.my
(or you may walk-in to any TMpoint outlet nationwide)


Step 2: We will provide your pre-final bill indicating your outstanding balance. TM representative will call you within seven (7) days to confirm on your termination request. Upon payment settlement, we will proceed with termination order on day 31 from your termination notice.

Step 3: You will receive an SMS when your termination request is completed. Please be informed that you do not have to return any of your devices.

You can also click here for more information.

You can choose your preferred business solution that will boost your business experience here.

You can also click here or more information.

If the suspension of your Unifi service is within the contract period, TM will recalculate the contract period and include the number of days of suspension. 
Example: If your Unifi service is suspended for (X) days, TM will recalculate the service contract based on the number of days of suspension i.e. 24 months +  X days of suspension = new service contract period.
 

General Unifi Mobile Postpaid

You may request to port in via online, or by visiting the nearest TMpoint outlets, TM Authorised Dealers (TAD) or TM Resellers nationwide.

Before you port in, please ensure you do not have any outstanding balance, blacklisted, or under contract with your current mobile service provider.

Switch to Unifi Mobile

Walk in to our nearest Unifi Store or subscribe our latest 5G offerings online here

Follow these steps to cancel Unifi Mobile service:

STEP 1: Live chat with Maya here

STEP 2: Select your language preference and type your name. Then choose the topic 'Mobile'.

STEP 3: You may chat with Maya to find out more on our termination process. Alternatively, you may request to connect to the Live Agent if you wish to continue the conversation with a representative.

STEP 4: You may be required to complete making the payment for any outstanding amount viaUunifi portal or any of our authorised payment channels within 3 working days.

Your service will be terminated within 24 hours upon us receiving the full outstanding amount. You will receive your final bill statement in the following month.

Yes, you are entitled to subscribe only three (3) lines per NRIC or passport.

No, you do not have to return it. The device is yours to keep after contract has ended.

Yes, delivery service is available nationwide. Delivery for the device is within 7-14 working days.

Upon receiving the device from delivery agent, please inspect the device.

Defect on device identified and reported within 24 hours. You may report to us via live chat or TMpoint and you may return the device to the delivery agent with the document and original packaging for replacement.

Defect on device identified and reported after 24 hours. For faulty device reported after 24 hours, you may just refer to the device manufacturers directly.

Simply click here and choose "Mobile".

For better view, use Google Chrome.

General wifi@unifi

wifi@unifi is a free Wi-Fi service provided by TM for the public at common areas.

You can enjoy the free Wi-Fi connection at all 8,000 wifi@unifi hotspots nationwide. You can view the location where these hotspots are available using the myunifi app by selecting "wifi@unifi" at the “Get More From unifi” section

Yes, a simple registration is required. When you are in an area where wifi@unifi hotspot is available, you can connect easily to the service by following these simple steps:


a. Simply enable the Wi-Fi function on your device and select “wifi@unifi” from the list of available Wi-Fi hotspot network
b. You will be auto-directed to the wifi@unifi landing page
c. Fill up your:
- Email Address
- Gender
- Age Group
d. Tick on “By clicking Submit, I agree to Unifi Terms & Conditions”
e. Click on the “GET CONNECTED” button to get connected

Note:
1. If you’re not auto-directed to the landing page, you may need to manually launch your internet browser.
2. The login journey via i-foundit! app has been removed. You are no longer required to connect with the i-foundit! app and the previous wifi@unifi user ID and wifi PIN are no longer valid.

If you happen to disconnect or turn off the Wi-Fi connection for more than 10 minutes, you will receive a "Welcome Back" page once you have reconnected to wifi@unifi. Simply click on the "Connect Here to Enjoy Free Wifi" box to view an advertisement for 15 seconds and then get connected for FREE!

Yes, your usage is guided by MCMC; the regulator for the communications and multimedia industry in Malaysia.

Click here to know more.

The radius would depend on the type of access point (AP) installed at the site.

Typically, the radius covers 30 meters for indoors and 100 meters for outdoors, depending on the surroundings and clear line of sight.

The type of device(s) you’re using would also affect your connection experience.

General others

You can check unifi's fibre broadband or unifi Mobile's service availability here.

Alternatively, contact us via Live Chat at myunifi app or maya.unifi.com.my should you require further assistance.

unifi Care and unifi World are unifi's official and verified WhatsApp channel accounts.

unifi Care serves as a communication and engagement channel to existing unifi customers regarding their service notifications and alerts.

unifi World serves as a sales consultative channel for customers who wants to seek further advice regarding unifi packages and offerings.

To know about our WhatsApp accounts, click here

You can look for these unique characteristics:
1. An authentic WhatsApp account will be verified with a green badge at the right side of the registered name. Both of our channels had been verified and given green badge
2. Our registered phone numbers are:
*unifi Care: +60 3 2240 1125
•unifi World: +60 3 2240 1124

To know about our WhatsApp accounts, click here.

To support the Persons With Disabilities Act 2008 under LAWS OF MALAYSIA Act 685, unifi offers the new unifi Home PWD plan, broadband packages specially offered to Malaysian citizens registered as PWD (Person With Disabilities).

All Malaysian citizens of 18 years old and above who are registered as PWD with the Social Welfare Department, Ministry of Women, Family and Community Development are eligible to register for this special package.

Click here for information.

STD 20*: FREE 600 minutes calls to Fixed Number & Mobile Phone. Beyond 600 minutes Free calls to TM fixed line and flat rate 10sen/min number to mobile and other telco fixed line.

If you prefer offline, then you can visit any TMpoint, TAD and Reseller near you. If you want online experience then you can visit unifi.com.my, Live Chat maya.unifi.com.my, and unifi social media platforms (Facebook 'We are unifi', Twitter @helpmeunifi).

If you are an existing unifi Home subscribers, you can change into this plan with contract refreshed.

Don't forget to bring / submit your original OKU ID Card for registration and only 1 plan allowed for 1 PWD ID.

Click here for a sample of the Authorisation Letter.

You can personalised this letter to suit your transaction.

General Unifi Mobile Prepaid

You can register and purchase the UNI5G WOW Prepaid Starter Pack through the Unifi Mobile app, Unifi e-store, or by visiting any TMpoint/Unifi Store.

You can check your balance and manage your prepaid account through the following channels:
1. Unifi Mobile app
2. Unifi Portal
3. Dial *123# to access USSD menu

Each RM1 reload extends your active validity period by 1 day, as outlined in the table below;
Reload Amount (RM) Active Period;

  1. RM5 5 Days
  2. RM10 10 Days
  3. RM30 30 Days
  4. RM50 50 Days
  5. RM100 100 Days + 10 Days*

*An additional 10 days of validity is granted for top-ups or reloads totaling RM100 and above.

Yes, you can easily upgrade your plan from UNI5G Prepaid to UNI5G WOW Prepaid.

a) Via Unifi Mobile App or Unifi Portal: Simply perform 'Change of Plan' request through the Unifi Mobile app or Unifi Portal.
b) Visit TM Point or Unifi Store:

You can also visit any TMpoint/Unifi Store for assistance with the plan upgrade.

For a limited time, the 'Change of Plan' from UNI5G Prepaid to UNI5G WOW Prepaid is completely FREE! For more details, check out our FAQ section.

Absolutely! You may port-in online via our Unifi Mobile app and Unifi e-store. From 6 March 2024 onwards, porting-in UNI5G WOW Prepaid via online channel is FREE-OF-CHARGE!

Alternatively, you can head over to any TMPoint/Unifi Store, or authorised Unifi Mobile Dealers to initiate the port-in process. ​

A standard of RM10 starter pack charges will apply. Upon successful port in, you will receive the UNI5G WOW Prepaid Starter Pack with your existing mobile number, and the followings:

  • 10GB Data
  • Unlimited 5G Larut Malam Pass (For Online MNP port-in only)
  • 30-day validity period upon successful port-in ​

*Delivery charges of RM10.60 will apply for customers who choose delivery option.
Self-collection is available at no additional cost.​

unifi Rewards

Previously, Unifi Rewards is a point-based program where all Unifi Rewards members will earn one (1) point for every Ringgit spent when paying their Unifi Home and Unifi Mobile (postpaid only) bills on time.

The accumulated points can then be redeemed with exciting gifts and privileges. We are upgrading our loyalty program to consistently provide improved experience for all our customers.

Effective November 2023, Unifi Rewards has shifted from point-based program to tiering-based program.

Starting November 2023, Unifi Rewards unveils its new program structure that will be based on tiers without points issuance.

You no longer need to accumulate points that normally have expiry dates in order for you to enjoy your rewards, as the benefits and privileges will be given based on your tier eligibility.

With this new rewards program, you will be rewarded based on your active product subscriptions, the number of years you have been a loyal customer and your monthly spending with Unifi.

Unifi Rewards members will be classified into four (4) tiers known as Silver, Gold, Platinum and Diamond.

You will be rewarded based on tiers, the higher the tiers the better benefits and privileges you will earn. Once you have reached a certain level of spending, you will unlock new perks and benefits. Incentives offered are in the form of discounts, coupons, gift cards and even free items.

Don’t worry, for existing Unifi Rewards members, your membership will remain unchanged.

You do not need to register again for this new program. 
 

Simply log in to Unifi Selfcare portal or MyUnifi app and you’ll be able to view your tier and your available rewards. You can redeem it while stocks last.

Yes, there is. Your rewards expiry date will be displayed in the voucher details.

Expired rewards will be removed from your catalogue ‘’My Rewards’’, upon reaching the expiry date.

Feel free to reach us via our digital channels below:
Live Chat with us at https://maya.unifi.com.my/ or via MyUnifi app.
You can also visit any of the TMpoint/Unifi Store outlets nationwide for further assistance.
 

Billing unifi Home

There are several ways that you can view up to 6 months of your bill:

1. Via registered email address
2. myunifi app
3. unifi.com.my portal (www.unifi.com.my)
4. Notification via SMS

Updating your address, contact number and email address for billing are so simple! Follow these steps now either via myunifi app or unifi.com.my portal:

myunifi app
Login to myunifi app using your unifi digital ID (digitalme) and tap on Account menu. Tap on View Account > Account Details to update your details.

unifi.com.my portal
Go to My Account at unifi.com.my portal and login using your unifi digital ID (digitalme). Click on My Profile > My Billing Profile to update your details.

At TM, as part of our support in saving the environment, we are only providing digital bill to our customers. However, if you require hard copy bill, you may request by chatting with us at maya.unifi.com.my or by calling us at 100. A fee of RM2/month will be charged for this request.

Prorated charges refer to the fees or costs that are calculated based on the partial period rather than the full billing cycle. These charges apply to the period from your service start date to your first bill date.

Click here to see how prorated charges are calculated.

Paying your Unifi bill is very easy, click here to know more.

You are required to pay the full outstanding amount in order for your service to be reconnected. RM10.00 will be charged to your bill for each service reconnection.

Upon full payment made, your service will be reconnected within 15 minutes. Reboot your unifi equipment if not reconnected.

If your rebate is approved, it will be reflected in your bill, within the next 60 days.

Yes, if you have credit balance with TM, you will be refunded within 90 days upon termination.

You can see your payments made in the past 6 months on:

1. MyUnifi app:
*Select "Account" tab at the bottom of the screen
*Choose the account you want to view
*Scroll below & click "View All Transactions"
*Select "Payment" tab at the top of the screen

2. unifi portal:
*Upon logging in, scroll down
*Under "My Bills" section, select the account you want to view at the drop-down menu
*You can view your payment history under "Payment Receipts"

Yes, there is. If you terminate your Unifi Home package within the contract period, you will be charged with the early termination penalty fee which is the full subscription fee of the remaining months in the contract period. Click here 

This step by step guide will help you to understand your unifi bill better.

Click here

Billing unifi Business

You can refer to the following steps to update your billing contact details:

Via portal:
1. Login at https://unifi.com.my
2. Go to My Profile
3. Click Edit button at Billing address/Email/Contact No field

Via MyUnifi app:
1. Login to myunifi app
2. Go to Account tab and view all your accounts
3. Select the account that you wish to change and select View Account
4. Go to Account Details and edit accordingly

Alternatively, you may contact your assigned Account Manager.

There are several ways that you can view up to 6 months of your bill:

1. Via registered email address
2. MyUnifi app
3. unifi.com.my portal (www.unifi.com.my)
4. Notification via SMS


Alternatively, you may contact your assigned Account Manager.

At TM, as part of our support in saving the environment, we are only providing digital bill to our customers. However, if you require hard copy bill, you may request by chatting with us at maya.unifi.com.my or by calling us at 100. A fee of RM2/month will be charged for this request.

Prorated charges refer to the fees or costs that are calculated based on the partial period rather than the full billing cycle. These charges apply to the period from your service start date to your first bill date.

Click here to see how prorated charges are calculated.

Paying your Unifi bill is very easy, click here know more.

You are required to pay the full outstanding amount in order for your service to be reconnected. RM10.00 will be charged to your bill for each service reconnection.

Upon full payment made, your service will be reconnected within 15 minutes. Reboot your unifi equipment if not reconnected.

If your rebate is approved, it will be reflected in your bill, within the next 60 days.

Yes, if you have credit balance with TM, you will be refunded within 90 days upon termination.

You can see your payments made in the past 6 months on:

1. MyUnifi app:
*Select "Account" tab at the bottom of the screen
*Choose the account you want to view
*Scroll below & click "View All Transactions"
*Select "Payment" tab at the top of the screen

2. unifi portal:
*Upon logging in, scroll down
*Under "My Bills" section, select the account you want to view at the drop-down menu
*You can view your payment history under "Payment Receipts"

Yes, there is. If you terminate your unifi Business package within the contract period, you will be charged with the early termination penalty fee which is the full subscription fee of the remaining months in the contract period. Click here 

This step by step guide will help you to understand your unifi bill better.

Click here

Billing Unifi Mobile Postpaid

You can refer to the following steps to update your billing contact details:

Via portal:

  1. Login at www.unifi.com.my
  2. Go to My Profile
  3. Click Edit button at Contact Information field


Via Unifi Mobile app:

  1. Login to Unifi Mobile app
  2. Go to My Profile tab
  3. Go to Contact Number/Contact Email and edit accordingly

There are several ways that you can view up to 6 months of your bill:

  1. Log In MyUnifi app Unifi Mobile App
  2. Log in to Unifi Selfcare portal www.unifi.com.my

At TM, as part of our support in saving the environment, we are only providing digital bill to our customers through Unifi Mobile App or Unifi Selfcare Portal

This step by step guide will help you to understand your unifi bill better.

Click here

Prorated charges refer to the fees or costs that are calculated based on the partial period rather than the full billing cycle. These charges apply to the period from your service start date to your first bill date.

Click here to see how prorated charges are calculated.

You are required to pay the full outstanding amount in order for your service to be reconnected. RM10.00 will be charged to your bill for each service reconnection.

Upon full payment made, your service will be reconnected within 15 minutes. Reboot your unifi equipment if not reconnected.

If your rebate is approved, it will be reflected in your bill, within the next 60 days.

Yes, if you have credit balance with TM, you will be refunded within 90 days upon termination.

You can see your payments made in the past 6 months on:

Unifi Mobile App or Unifi Selfcare Portal;

  1. Select "My Bill" tab at the bottom of the screen
  2. Click "Payment History"
  3. Scroll your Payment history and click "View Receipt"

Yes, there is. If you terminate your Unifi Mobile Plan within the contract period, you will be charged with the early termination penalty fee which is the full subscription fee of the remaining months in the contract period. Click here

Paying your Unifi bill is very easy, click here to know more.

Technical Support unifi Home

If you have any problem with Unifi services, try our EasyFix self-diagnose troubleshoot tool here to check for outages at your areas or troubleshoot your internet connection.

Alternatively, you can reach our live chat Care Crew here

You can do your own speedtest here. Follow the steps and you are ready to test.

First, you may need to check the equiment setup, and if the setup is okay but the problem still persists, you may want to check the device that is connected to your internet. Click here for the step by step infographic that you can perform to check your internet connection problem.

Check this diagram here to learn more about the Unifi physical connection.

If you experience any of the below, your service may be having a voice quality issues:
1. Cross line
2. No line
3. Noisy

To learn more about these conditions, click here.

You can track in myunifi app with these simple steps:
1. Go to "Account" tab at the bottom of the screen
2. Tab "My Activity" at the top of the screen
3. Tab "Technical Report"

Here you can see the list of your technical tickets. Tab the technical report you wish to see more details.

Here you go, click here.
Important note to remember that while the standard installation will not cost you, but for the non-standard installation (over the ceiling, special request, etc), you may be subjected to additional charges from the contractor.

Learn more about our Proactive Alerts here.

Technical Support unifi Business

Check this diagram here to learn more about the Unifi physical connection.

If you experience any of the below, your service may be having a voice quality issues:
1. Cross line
2. No line
3. Noisy

To learn more about these conditions, click here.

First, you may need to check the equiment setup, and if the setup is okay but the problem still persists, you may want to check the device that is connected to your internet. Click here for the step by step infographic that you can perform to check your internet connection problem.

If you have any problems with Unifi service, you may troubleshoot using Unifi EasyFix or via MyUnifi app, or chat with us at Unifi portal, via live chat, 24 hours daily.
Alternatively, you can reach us on Facebook: Facebook.com/weareunifi or Tweet us on Twitter @helpmeunifi from 9am to 12midnight.

If you have any problem with unifi service, you can chat with us via MyUnifi app or Unifi portal, 24 hours daily.

Alternatively, you can reach us on Facebook : Facebook.com/weareunifi or Tweet us on Twitter @helpmeunifi from 9am to 12midnight.

Technical Support wifi@unifi

Don’t worry. You can try the steps below to get connected:
a) Choose the “Forget (remove) the wireless network” function from your device’s Wi-Fi setting
b) Turn off the Wi-Fi function on your device and turn it on again
c) Clear the cache on your device
d) Restart your device

Technical Support unifi TV

You can find the latest Unifi TV information and support here.

Promotions unifi Home

Find out more here

Promotions unifi Business

You can find the latest Kaspersky Small Office Security offerings here.

You can find this exciting offering here.

You can find this exciting offering here.

Promotions Unifi Mobile Postpaid

Promotions unifi Air

Get Unifi Air for your home with unlimited data, now only RM79/month.

Subscribe here.

Promotions unifi TV

You can find the latest Unifi TV promotions here.

Managing Your Accounts

The Unifi Selfcare Portal is a self-service platform that gives you the freedom to manage your Unifi accounts anytime, anywhere. You can:

a. Manage your Unifi Broadband and Unifi Mobile accounts.
b. Pay your Unifi bills or pay on behalf of others.
c. Upgrade plans, add on devices and subscribe to Unifi TV and streaming apps while enjoying exclusive online offers.
d. Get support via live chat (24x7)

There are two (2) apps available to manage your accounts:

a. MyUnifi App – for customers with Home Broadband accounts before 17 March 2025.
b. Unifi UniVerse App – for customers with Home Broadband accounts on or after 17 March 2025, and for those with Unifi Mobile Postpaid, Prepaid or Unifi Air accounts.

You can sign in via the Unifi Selfcare Portal or the relevant app, depending on your customer type:

Via Unifi Selfcare Portal
a. Existing Customers:
Customers who subscribed to Unifi Home Broadband before 17 March 2025.
b. New Customers:
Customers who subscribed to Unifi Home Broadband on or after 17 March 2025, and those with Unifi Mobile Postpaid/Prepaid or Unifi Air plans.

Via Mobile App:
(Available on Google Play Store, Apple AppStore and Huawei AppGallery)
a. Existing Customers: Download and log in to the MyUnifi App at https://onelink.to/5qc3aw
b. New Customers: Download and log in to the Unifi UniVerse App at https://onelink.to/r53jws

You can register for a Unifi DigitalME login whereby it will serve as a single sign-on for you to manage all your Unifi services and enjoy exclusive deals

1. Click on "Sign In" on the Unifi UniVerse app, the "Start Here" button in the MyUnifi app, or select "My Account" on our Unifi website.
2. Enter the email address you wish to use as your username credential.
3. Complete the information required - salutation and mobile number
4. Open your email and verify your email address
5. Set-up your One-Time PIN (OTP) preference - email or SMS
6. To complete the registration, update your NRIC, passport number (if you are a foreigner), or Business Registration Number (if you are registering as a business)

Once signed in to the Unifi Selfcare Portal, you can switch between accounts or services:

a. On the dashboard, find your service number and click the arrow.
b. Select the account or service you want to manage.
c. The selected service or account will be displayed on your dashboard.
d. You can now manage your chosen service or account.

If you're a Unifi Business customer, you can sign in at https://selfcare.unifi.com.my/loginbiz.

If you cannot find your subscribed service or account, here are possible reasons:

a. Incorrect platform: You may have logged into the wrong portal. Try logging out and reselecting your customer category before logging in again.
b. Email linking required: If you recently registered for Unifi Home Broadband and already have a Unifi Mobile Postpaid/Prepaid or Unifi Air account, you may need to link your email address.
c. Incorrect email address: If the email you entered is not linked to your account, please contact us at 100 or via live chat at https://maya.unifi.com.my/ to update your profile.

We have introduced new features to make managing your Unifi services easier and more convenient. Here's what you can expect:

If you are a new Unifi Mobile customer
You now have access to the All-in-One Bundle, which includes Unifi Home, Unifi Mobile, Unifi TV, and Lifestyle services. To subscribe, simply download the UniVerse app and register.
The app also comes with useful features:
· Pay Bill – Settle your bills quickly and easily.
· Pay for Anyone – Pay bills for your family or friends using the "Pay for Anyone" option.
· Sign Up for Autopay – Avoid late payments by activating autopay.
· My Order – Track your order status in the "My Order" section.
· Manage My Bundle – Control Unifi Home and Unifi Mobile in one app.
· Support – Reach out to us easily via the "Support" button.

If you are an existing Unifi Mobile customer
The UniVerse app now comes with additional features:
· Shop – Subscribe to the All-in-One Bundle under the "Shop" section, which includes Unifi Home, Unifi Mobile, Unifi TV, and Lifestyle services.
· Pay for Anyone – Conveniently pay bills for others.
· Manage My Bundle – Manage your Unifi Home and Unifi Mobile services in one place.
· Support – Connect with us anytime through the "Support" button.

If you are an existing Unifi Home customer
You can continue using the MyUnifi app as usual to manage your Unifi Home services.

Yes, it depends on which service you are using. Here's what you need to know:

If you are an existing Unifi Home customer
You can continue using the MyUnifi app as usual. There are no changes to the app for now, and you can still manage your Unifi Home services without any interruptions

If you are a Unifi Mobile app user
Your Unifi Mobile app will be automatically updated as part of the enhancement. Once the update is complete, you'll be redirected to the new Unifi UniVerse app, which offers a better experience and new features

If you are a new customer
You will need to use the Unifi UniVerse app to manage your account easily. This app brings all your Unifi services together for a more seamless experience.

To ensure a smooth experience during the upgrade, here’s what you can do:

For prepaid customers
Make sure you reload and have enough data/SMS quota before the scheduled upgrade so you can continue using your services without any interruptions.

For postpaid customers
Settle any outstanding bill payments before the upgrade to avoid reconnection issues.

Stay updated – We will keep you informed about the upgrade. Look out for SMS notifications or check our social media for the latest updates.

The new Unifi UniVerse app comes with enhanced features and functions, making it easier for you to subscribe to services and manage your account. This upgrade also supports the All-in-One package, which includes Unifi Home, Unifi Mobile, Unifi TV, and Lifestyle services—all in one place.

• Existing Unifi Home customers – You can continue managing your transactions in the MyUnifi app as usual.

• Unifi Mobile customers - All payments and transactions will now be handled through the Unifi UniVerse app.

• New customers - Simply download the Unifi UniVerse app by searching for ‘Unifi UniVerse’ in your app store to get started

It’s easy to get started! Here’s what you need to do:

If you are a new customer
Download the Unifi UniVerse app from the App Store, Google Play, or Huawei App Gallery.
Tap on ‘Register’ to create your Unifi Digital ID account.
Follow the on-screen steps to complete your registration.

If you are an existing Unifi Mobile customer
When you open the Unifi Mobile app, you’ll be prompted to update it.

Once updated, simply log in using your existing email and password—no need to create a new account.

If you’re still unable to find your account, please contact us via:

a. Unifi Contact Centre (Dial 100) or
b. Live chat at https://maya.unifi.com.my/ for further assistance.

myunifi app

The all-in-one app to manage unifi accounts and more:
1. Manage unifi Broadband & unifi Mobile accounts
2. Pay unifi bills (or Pay for Others)
3. Earn unifi Rewards & redeem from wide range of catalogues
4. Get support via live chat (24x7)

You have access to app exclusive deals & promotions too.

You can download myunifi app from Apple App Store, Google Play Store or Huawei AppGallery.

DigitalME is a digital ID feature in myunifi app and unifi self-care portal for unifi customers to create a digital identity (digital personal profile). This digital identity will be used as a single sign in identification for unifi services and beyond.

DigitalME helps consolidate all your digital accounts with just one login. It removes the hassle of having to remember multiple usernames and passwords for different unifi applications or portal, hence allowing you to manage your unifi digital accounts easier.

DigitalME is enabled by the Digital ID-as-a-Service (IDaaS) Platform, a trusted, service-neutral platform designed to host private and secured digital identity.

Click here for more information.

If you can't login to an app or portal with DigitalME, the probabilities are:
1. You have not created an account
2. You have not validated your account
3. You have entered an incorrect email/One-time PIN (OTP)
4. You may need to log out and log in again as the current session has expired
5. The internet connection from your device is temporarily slow or unstable

If you still face difficulties to log in, let us help you via Maya or contact us at 100.

If you have several email addresses and you are unsure which email you have registered on the unifi.com.my portal or myunifi app, you may check the inbox where you have been receiving notices or digital bills from unifi. That email is likely to be the one that you have used to register on the portal or app.

You may also use a new email address if you wish to update your choice of username. You may need to do a quick new round of registration and profile validation.

We recommend you to use your most relevant email to-date so that you can be reached for important notices.

With myunifi app, you can enjoy:

Account Management
*Hassle-free payment for all your unifi bills, including signing up for Autopay!
*Track your usage and upgrade your unifi plans

Support
*Live Chat with our friendly agents
*Perform self-troubleshooting with EasyFix

Loyalty & Rewards
*Earn a reward point for every Ringgit you spend and use the points to redeem awesome deals!

Yes, you can log into the myunifi app and update both your personal and business registration number. Then, go to Manage Profile (next to your name), and you can switch between Personal or Business account to view all of your accounts.

From myunifi app: If you want to view activities pertaining to order and technical reports, tap "Account" at the bottom of the screen and then select "My Activity" at the top of the screen. You may choose the activity tab that you would like to view.

From unifi portal: If you want to view activities pertaining to your bills, payment, purchase history, order and technical reports, select from the various tabs at the bottom of the screen; My Bills / My Orders / My Activities and select the account that you would like to view.

Feel free to reach us via our digital channels:
1. unifi portal at unifi.com.my (use the same myunifi credentials)
2. Facebook at facebook.com/weareunifi
3. Twitter at @helpmeunifi
4. Live Chat via https://maya.unifi.com.my
5. Email via help@tm.com.my

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