Support - Tips and Tricks | Unifi

Tips & Tricks
for your Unifi

Find out how you can improve your Unifi experience here.

Here’s everything you need to know to enjoy the best Unifi experience.

unifi ID

Troubleshooting

myunifi app

Bill Payment

Entertainment

Improve Connectivity

Create Unifi digital ID (DigitalME)

Our Unifi portal and MyUnifi app are the platforms to manage your Unifi accounts. Create your Unifi Digital Profile to access the Unifi Self-Care portal and MyUnifi app, and enjoy a world of convenience at your fingertips.

What you can do in Unifi Self-Care and MyUnifi app:

View your monthly bill and usage in one dashboard
Discover the easiest way to pay your Unifi bills, or even pay for others, securely.
Get support or connect to EasyFix for self troubleshooting

And many more!

Create My Unifi ID

Is my Unifi login ID and Unifi digital ID (DigitalME) the same?

There is a difference between the two. Unifi login ID is tied to your Unifi services such as xxxabc123@unifi for internet and xxxabc123@iptv for Unifi TV. Unifi digital ID (DigitalME) is the email address that you use to register and login to your account on MyUnifi app and Unifi.com.my

How do I change my password for my Unifi digital ID (DigitalME)?

With DigitalME Passwordless Authentication feature, you no longer need a password! Simply login with your Unifi digital ID and a One-time Pin (OTP) that is sent to the Unifi digital ID (your email address). Remember to opt for 'Trust this device' so you won't have to enter OTP each time you login from the same device.

Can I create multiple Unifi digital ID (DigitalME) for one Unifi account?

Yes you can! Different email addresses can be used to set different Unifi digital ID. However, Unifi account owner's ID number (MyKad, Passport, BRN etc) is required to link the account with your Unifi digital ID.

For more FAQ, click here

Need a quick fix?

Introducing EasyFix, a one-stop online troubleshooting portal where you can find easy do-it-yourself solutions for any connectivity-related issues.

Need a quick fix with any of the following?

Unifi physical setup

Internet connection

WiFi

Telephony

Check if your area is impacted by any maintenance work or network outage here.

To quickly self troubleshoot your connectivity issues, click here.

What should I do if I have problem with my Unifi?

If you are facing any Unifi connection issues, head on to EasyFix Self-Troubleshooting tool in MyUnifi app or you can click the links below:

To check if your area is affected by network outage or maintenance work, click here
If your service is not impacted with the above, you can do an easy troubleshooting here (You can also lodge a technical report too)

Alternatively, you can reach us on Facebook (weareunifi) or Tweet us on Twitter (@helpmeunifi) from 9 am to 12 midnight.

How do I increase my Unifi speed?

Here are the 3 simple ways:

Use Mesh Wi-Fi to extend the Wi-Fi signal - especially when you are in a big, multilevel houses with thick walls. Click here to find out more.
Use the latest router and devices. Keep the operating system up-to-date!
Upgrade to a higher speed plan! Click here to find out more.

How do I widen my Wi-Fi coverage in my house?

Use Mesh Wi-Fi to extend and strengthen the Wi-Fi signal. There is a Mesh Wi-Fi that suits every size of your home. Simple configurations allow you to simply plug-and-play. You are now on your way to a better state of Unifi experience!

For more FAQ, click here

Your all-in-one app

We are also on mobile! We've put everything you need in a single app. With an intuitive interface, navigate your Unifi journey with convenience and flexibility wherever you may be!

Do it all with MyUnifi app! Scan to download MyUnifi app now.

View bills

View your bills via any one of these channels of
your choice.

E-bill

Unifi Portal

SMS

MyUnifi App

We will send your monthly Unifi bill to your registered email address with Unifi.
Please check your email and look for the sender from noreply@unifi.com.my

While browsing unifi.com.my, click the "My Account" button to log in to the Unifi Self-Care portal with your Unifi Digital Profile to manage your Unifi accounts, view your current bill statement and up to 6 months of your Unifi bills history.

We will send your monthly bill summary to your registered mobile number with Unifi. Check your SMS for a sender from 61000.

With the MyUnifi app, you can easily manage your Unifi Home™ and Unifi Mobile™ accounts anytime, anywhere. Besides, you can view and track your new request or service restoration using the MyUnifi app and get the support needed.

How do I read my Unifi bill?

This step-by-step guide will help you to understand your Unifi bill better.
Click here

How do I pay my Unifi bill?

Paying your Unifi bill is easy, click here to know more.

How much do I need to pay to get my service reconnected after being suspended?

You are required to pay the full outstanding amount for your service to be reconnected. RM10.00 will be charged to your bill for each service reconnection.
Upon full payment made, your service will be reconnected within 30 minutes. Reboot your Unifi equipment if not reconnected.

For more FAQ, click here

Unifi TV

Enjoy great content for a wholesome viewing experience with over 100,000 hours of entertainment, 70+ premium channels and various streaming apps.

Activate your FREE streaming apps now with Unifi TV packs!
T&Cs apply

Activate Now

How do I know which Unifi TV pack I am subscribed to?

Your Unifi TV Pack information is stated in the monthly bill which is available in MyUnifi app & Unifi portal or in Unifi PlayTV app (Go to Profile > Click My Purchase)