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Each category of Video On Demand content is priced differently.

• TV On Demand (TVOD) service which offers the latest movies, including Hollywood, Malaysian, and Asian ones.

• Free View: Free content such as Fokus Hari Ini and content from Knowledge Nature Package etc.

• Dunia Sinema HD: Dunia Sinema offers viewers access to 10 Malay movies every month. This comprises of a good mix of genres and library titles. Viewers can look forward to 10 titles for the first month, with five titles getting refreshed every subsequent month. RM10.00 per month.

•  BBC First HD: The only On Demand channel which houses premium and original TV dramas from BBC – old and new – for you to binge anytime, anywhere. RM15.00 per month.
 

The minimum contract period for the unifi TV service will be in accordance to your unifi contract. For monthly-based subscription content i.e. ala carte premium channels, the subscription will only be cancelled or terminated upon the customer’s request. Otherwise, it will automatically be renewed every month.

•  Via unifi TV EPG – when you browse to an unsubscribed premium channel, you will be given an option to subscribe by pressing the "OK" button on your remote after 30-second preview. Enter your PIN to confirm the purchase. You will be able to watch the channel once subscription is successful.

•  Via TMpoint - Visit any nearby TMpoint outlets and mention your unifi TV user ID and the channel(s) you wish to subscribe to.

•  unifi Portal - Login to the unifi Self Care (https://unifi.com.my) and follow the instructions accordingly.

•  via unifi PlayTV app - Login to your unifi PlayTV account and simply subscribe to your preferred channel.  You also can watch the channel on your unifi TV Media box (STB) or the latest unifi Plus Box.

You may refer to:
•  unifi website - Login to the unifi Self Care (https://unifi.com.my) and follow the instructions accordingly and proceed to the Live chat.
•  Download and install myunifi apps - Login to the myunifi apps and follow the instructions accordingly and proceed to the Live chat.

Proration will be applicable for monthly-based subscription content  i.e  ala carte premium channels.

Penalty of remaining month charge will be imposed for any termination within contract commitment period.

This is not applicable for VOD since VOD is a one-time charge. The charges for premium channel subscriptions will be reflected in the bill as follows: prorate amount for the preceding period + monthly charges for the succeeding month (1 month + basis). For example, if A subscribed to  a premium ala carte channel  on 7th September, the charges reflected in the bill would be:

= Prorate amount September + October monthly charge

= [(24/30) x RM6) + RM6]

= RM4.80 + RM6

= RM10.80.
 

unifi TV login password is required to access the unifi TV service.

• For unifi Plus Box and unifi PlayTV app users, to reset, download PlayTV app from App Store. Go to Profile, click Login and select Forgot Password to reset password.
• For users with older unifi TV media boxes (white & grey colour), please reach out to us via the Live Chat platform on www.unifi.com.my/chat.

The Purchase PIN is a 6-digit PIN number used to purchase unifi TV content such as Video on Demand (VOD), Series Video on Demand (SVOD), Series on Demand (SOD), premium channels, and any other paid content.

The activation PIN is 123456. This is a temporary PIN number and it’s compulsory for customers to change their PIN number to proceed with the purchase.

For unifi TV Media Box (STB) user, you can set your preferred Purchase PIN number yourself. Please proceed to My Profile option from the main menu and click on the Manage PIN under Profile Settings. From there, you are given an option to change your Purchase PIN number.

For unifi Plus Box user, you may update the PIN number in unifi PlayTV app by following the same steps as above.
 

For unifi TV Media Box (STB) user, you can reset your Purchase PIN number yourself. Proceed to My Profile option from the Main menu and click on the Manage PIN under Profile Settings. From there, you are given an option to reset/forgot your Purchase PIN number. 

For unifi Plus Box user, you may update the PIN number in unifi PlayTV app by following the same steps as above.

The parental PIN is a 6-digit PIN number used to unlock or lock parental functions on channel(s) that has/have them activated.

The default PIN is 123456. For security reasons, it is advised that you change it to another 6-digit number.

Your Parental PIN number is the same as your Purchase PIN number. For unifi TV Media Box (STB) user, you can set your preferred Parental PIN number yourself. Please proceed to My Profile option from the main menu and click on the Manage PIN under Profile Settings. 

For unifi Plus Box user, you may update the PIN number in unifi PlayTV app by following the same steps as above.

You may reach out to us via Live Chat at www.unifi.com.my/chat or myunifi app

For UPB user, you may perform forgot password via unifi PlayTV app to reset to your unifi TV or PlayTV password
 

No, you don’t have to key in the password every time you switch on to the unifi TV service.

Customer can view previous programs using the Time Shift (up to 2 hours)  or Catch Up (up to 7 days)  features for selected channels via the remote control.

No, the service is delivered to your TV for the best viewing experience. Even with a TV tuner card installed in your PC, you will not be able to watch the unifi TV content because the content is encrypted and the decrypted version is only available on the unifi TV unifi TV Media box or unifi PlayTV app.

No, the service will not affect the quality of your normal TV channels.

Please ensure the HDMI and Ethernet cable connections as well as the connection between the RG and unifi TV Media box are fixed and in place. For unifi Plus Box, beside the cable please ensure that the WiFi connectivity is good as well. For add-on content, please ensure that you have purchased the required content prior to viewing. If the problem persists, feel free to reach out to us via our digital platforms: Live Chat on www.unifi.com.my/chat or myunifi app and share the error message on your TV screen.

Please ensure the HDMI and Ethernet cable connections as well as the connection between the RG and unifi TV Media box are fixed and in place. For unifi Plus Box, beside the cable please ensure that the WiFi connectivity is good as well. Then, try to reboot your unifi TV Media Box or unifi Plus Box. If the problem persists, feel free to reach out to us via our digital platforms: Live Chat on www.unifi.com.my/chat or myunifi app and share the error message on your TV screen.

Please check:

a. That the remote control is pointed at the STB's / UPB's signal receiver.

b. That the battery power is sufficient.

c. That the batteries are placed towards the right connecting poles.

If your remote is faulty, you may purchase a new one at selected TMPoints.

For unifi Plus Box, alternatively you can use the virtual remote that can be downloaded to your smartphone as a mobile app. Search "Universal Remote Control" and choose any app available. Connect the app with unifi Plus Box and proceed accordingly.

You can try to fine-tune the contrast/brightness setting of your TV. If the problem persists, please contact our TM Live chat or Contact Centre.

While we offer our subscribers a variety of TV channels and movies, some content may not be suitable for children. unifi TV provides Parental Lock feature that allows you to decide what your children can or cannot watch. This features can be activated via TV Guide settings which requires a 6-digit PIN code (Purchase PIN), simply choose any channels to lock and proceed with instructions given on your TV.

Unfortunately, we do not offer additional AV cables. You may purchase the AV cables in many electrical stores.

For the time being, unifi TV is targeted to Malaysian households only. This means that unfortunately, you cannot access them outside of Malaysia.

Please contact our TM Live chat or Contact Centre for maintenance and after-sales support. If we determine that the STB / UPB malfunctioned due to manufacturing defects, there will be no charge to replace the STB / UPB during the warranty period (as the warranty only covers 'manufactured faults'). Do keep in mind that any unauthorized repair / modifications on the STB will void the warranty.

If it is due to the manufacturing defect and within the warranty period, TM will replace the STB / UPB. However, after the warranty period,  you can opt for a replacement with an additional charge as well a charge will be imposed for on-site visits by our personnel. 

There is no warranty period for the remote control. You can purchase a replacement remote control from selected TMPoints.

•  unifi TV STB / UPB:

unifi TV STB / UPB has a twelve (12) month warranty period from the point of installation. For any faulty STB / UPB during the warranty period, TM will provide a replacement.

•  Remote control: 

There is no warranty for the remote control for both STB and UPB.

We do not advise you to do so to avoid any service interruptions. To ensure the quality of service is maintained, we suggest you purchase an original remote control from a TMpoint.

Go to Menu option using your remote control and simply choose On Demand to automatically access the Video On Demand services.

The number of movies and series are not fixed as we maintain a frequent and regular refresh rate. TM will continue to add to the number of titles to keep providing you with more choice and selection.

The Video On Demand service in unifi TV is different because it allows you to select which movies and series you want to watch. Once selected, you can choose to watch the movie any time you want without having to follow the schedule. You can also choose to watch it as many times as you like. While watching, you can even use functions like pause, rewind and fast forward, as well as bookmark!

No, new content will be added to the selection list every month. This is called Content Refreshed.

The refresh rate for content varies from time to time. The regular Content Refreshed will allow more time to enjoy the different content that is offered. However, for the latest information, please refer to our to: https://unifi.com.my/tv/shows > On Demand

The content is refreshed on a monthly basis.

A title will be made available via the GUI from 1 to 6 months for you to enjoy. Note that all viewing periods are valid in accordance to the content validity period.

Details of each title can be found on the Info page of the particular video in the GUI. Details include price, synopsis, program classification, genre, duration, episode number & title, director(s) and the cast.

Yes, you can. Use the Search function in the VOD menu. You can search using several categories; namely titles, cast and genres.

Kindly reach us at unifi.com.my or visit the nearest TMpoint outlets or any Authorized TM dealers.

You may download, register and enjoy unifi TV via unifi PlayTV app. For first-time subscriber, you get to enjoy 30-day free viewing of all premium channels.

•  unifi Plus Box is unifi TV’s latest media box (Android TV Box) launched to maximise the viewing experience of our unifi
customers.
•  unifi Plus Box comes with the following features:
- Direct access to all content genre - linear channels, on demand programs and pre-installed streaming apps
- An interactive and immersive viewing experience.
- Enjoy your content in full High Definition (HD) and supports 4K quality.
- Use voice control with Google Assistant on your remote control.
- Cast content from your smart devices to your TV with unifi Plus Box.

For more info, visit https://unifi.com.my/tv/devices/unifi-plus-box

With unifi Plus Box, the major difference that you will experience is the pre-installed streaming apps (OTT) available. You will enjoy benefits such as:-

•  Access to more content from our media streaming app partners which are pre-installed for your convenience to watch on the big screen eg; YouTube, Viu, iQiyi, WeTV and more.
•  You can also download your favourite apps available on Google Play Store
•  For more info on streaming apps, visit unifi TV website and select TV Apps https://unifi.com.my/tv/tv-apps

There are several unifi plans that come with unifi Plus Box. unifi Plus Box is bundled with all unifi TV Packs and also available a la carte.

For more info, visit https://unifi.com.my/tv/devices/unifi-plus-box 

Yes, just add on additional unifi Plus Box (UPB) to your subscription and enjoy unifi TV at your convenience.

Yes, kindly contact us at TM Live chat or TM Contact Center for relocation of your unifi service.

Your unifi TV will automatically be terminated upon termination of your unifi package. You cannot terminate unifi TV alone.

If you are still within your unifi contract period, a termination penalty fee may apply.

There are over 70 live and on demand channels. The genres span across entertainment shows, TV series, movies, kids programs, news, live sports and more

Guide is a program guide, similar to a TV channel guide. It tells you which programs are showing for each channel at any particular time. You can also view the synopsis of the programs to help you choose which program to watch.

This guide shows you the program of several channels throughout the day in a glance. You can also select the day or channel you want to specifically view. 

You can set a reminder via TV Guide options, simply follow the instructions given on your TV.

*This feature is available on unifi TV Media Box (STB) only.

You can set up to 10 reminders.

Yes you can. The reminders will be queued: the 1st reminder will be shown first, followed by the others.

• The Mosaic feature allows you to view all the channels you have subscribed to on one page. It is a useful tool as you can view what programs are showing on all the channels at once.

• To access the System Mosaic feature, just press Main Menu

• From each Mosaic page, you may choose any channel to view by navigating the arrow keys and clicking OK.

*This feature is available on unifi TV Media box (STB) only.

This Mosaic feature is to allow you to view the Broadcast TV Channels because the channels are all broadcasted concurrently. So with the Mosaic view, you can look at the channels all at once to select what you want to watch. Meanwhile, for VOD and Interactive applications, you can choose which one you want to watch at any time.

Favourites is a feature which allows you to set any of the channels that you subscribe to as favourites so you can refer to them easily.

You can set a favourite channel via TV Guide options, simply follow the instructions given on your TV.

You can set as many channels as favourites as you like. These channels can be accessed from your TV Guide.

• Similar to all multi-channel Pay TV services around the world, unifi TV provides you with the convenience of watching all your favourite programs, even if they are playing simultaneously on different channels.

• If you are unable to watch your desired program for some reason, you can catch the missed program at a different time.

• The PIP feature allows you to view a TV channel on a small screen while you watch another one on the big screen.

• With this function, you can find other programs and, at the same time, not miss the current show you are watching.

• To activate PIP, choose Info button to view PIP

*This feature is available on unifi TV Media box (STB) only.

You can use PIP as many times as you like while watching a TV show.

• No, you cannot use PIP while watching VOD or Interactive applications.

• However, in the VOD and Interactive menu, there is a PIP screen where you can still watch the live TV channel.

• For certain channels, unifi TV may provide several audio languages for the customer to choose from.

• For example, this feature is available for Dreamworks . You can choose between English, Mandarin and Malay.

• To activate Audio Selection, please click on the I/II button on your remote control (STB) or Audio option in UPB TV Guide.
 

• This feature allows you to pause live TV programs.

• You can also rewind up to 2 hours back from the current viewing time.

• To use the TSTV feature, navigate with the following buttons on your remote control:

- II (pause icon) – Use this to activate the TSTV feature. The live program you are watching will be paused. To resume watching, press the pause button again.
For STB:
- PG UP – to go back 2 hours from the current viewing time.
- PG DOWN – to go to the current viewing time.

For UPB:
- Press Down - drag the player to go back 2 hours from the current viewing time
- Press "ON NOW" - to go to the current viewing time.

You can pause programs for up to 2 hours.

No, we only allow you to rewind up to 2 hours back.

You may only go back to view programs you have missed via the TSTV feature.

The TSTV feature's availability varies, depending on the channels and programs. Press Guide on your remote control.

The TSTV feature is made available based on the type of licensing arrangement we have with our content providers. We make the TSTV feature available on the channels that provide this feature.

The TSTV feature is not chargeable and is made free for all unifi TV subscribers.

You may access past programs via the Weekly Program Guide. To watch a past program, browse UP or DOWN to highlight the program in the Weekly Program Guide, then press OK button. The program will play similarly like a VOD. Once the program you have selected has finished, the next program in the EPG will play until you press the STOP button.

Currently, you can only watch past programs up to 7 days back.

Catch Up feature availability varies, depending on the channels and programs. Press Guide on your remote control or refer to https://unifi.com.my/tv/plans for details.

The Catch Up feature is made available based on the type of licensing arrangement with our content providers. We make the Catch Up feature available on the channels that provide this feature.

The Catch Up feature is not chargeable and is made free for all unifi TV subscribers.

Highlights Channel is a dedicated channel featuring unifi TV content video promos. It highlights the latest and most popular TV programs, movies on demand, tutorials and more.

The channel descriptions are as following:

ZEE Thirai HD (CH 302) : ZEE Thirai is an Indian Tamil-language channel which broadcasts Tamil movies 24x7. It offers latest blockbuster Kollywood premiere movies.

Sony YAY! HD (CH 303) : Sony YAY! is an Indian channel for children, operated by Sony Pictures Networks India.

WION HD (CH 613) : The World Is One News (WION) is an Indian multinational English news channel headquartered in New Delhi. It is part of ZEE Media network of channels. The channel covers global news and current affairs from Indian perspective.

a) All subscribers of unifi TV Ultimate Pack & Varnam Plus Pack (via media boxes and unifi PlayTV app)
b) Subscribers of unifi PlayTV app on other network providers
c) unifi Business customers
d) Hotel customers

You will be able to enjoy the new channels as part of your pack subscriptions as below:

You will also get to subscribe these new channels a la carte with the pricing below:

1. ZEE Thirai HD at RM 9 per month
2. Sony YAY! HD at RM 6 per month
3. WION HD at RM6 per month

Disclaimer: TM holds the rights to amend, add, or change the channel list in the pack as per the Terms and Conditions (T&C).

For existing SME Pack customers, there will be no changes to your existing subscription.

Starting 1 September 2022, you will get to subscribe these new channels a la carte with the pricing below:

1. ZEE Thirai HD at RM 45 per month
2. Sony YAY! HD at RM 45 per month
3. WION HD at RM30 per month

For new SME Pack customers who are interested to sign up for unifi TV BIZ Packs at RM70 per month, below are the BIZ Pack offerings:

Disclaimer: TM holds the rights to amend, add, or change the channel list in the pack as per the T&C.

You will be able to enjoy the new channels as part of your Hotel Pack subscriptions as below:

Starting 1 September 2022, you will also get to subscribe these new channels a la carte with the pricing below:

1. ZEE Thirai HD at RM10 per month
2. Sony YAY! HD at RM8 per month
3. WION HD at RM8 per month

Disclaimer: TM holds the rights to amend, add, or change the channel list in the pack as per the T&C.

You can watch the new channels via unifi TV Media Box (in silver colour, white colour or unifi Plus Box) and via unifi PlayTV app on your mobile devices.

You have several options to subscribe to the channels that are not included in your current subscription, as below:

unifi Home customers

1. You can upgrade to Ultimate Pack, which consists of all the latest channel line-up and exclusive access to selected streaming apps.
2. You can subscribe to the new channels individually on a la carte basis starting 1^st July 2022.
3. Ultimate Pack and a la carte subscription can be done via unifi TV remote control, Live Chat or at the nearest TMpoint.
4. Streaming app subscriptions can be done easily via https://activate.unifi.com.my,

unifi Business customers

1. You can subscribe to the new channels individually as a la carte subscription starting 1^st July 2022.
2. A la carte subscription can be done via 100, Live Chat or at the nearest TMpoint to you.

Feel free to reach out to us via Live Chat on maya.unifi.com.my or myunifi app. (applicable for both Home and Business customers) Alternatively you can also call us at 100.

Each unifi TV Pack is governed by unifi TV Packs Subscription T&C.

You may refer to Clause 9 (Cancellation, Suspension or Delay) which indicates such term of modifying package.

CANCELLATION, TERMINATION, MODIFICATION, SUSPENSION OR DELAY

TM reserves the rights at all time to cancel, terminate, modify, suspend or delay the subscription of unifi TV Packs or any channels available in the unifi TV Packs. For the avoidance of doubt, any cancellation, termination, modification, suspension or delay by TM shall not entitle the Subscriber to any replacement of unifi TV Packs or channels, claim or compensation against TM for any and all loss or damage suffered or incurred by the Subscriber as a direct or indirect result of such action by TM.

• unifi TV is an IPTV service offered by Telekom Malaysia Berhad (TM) through unifi, as part of unifi Home and Business packages.
• You can watch variety of Live TV channels by subscribing to unifi TV packs or you can subscribe to any channels via ala-carte. There are also selections of On Demand movies from Hollywood, Local, Asian and Europe that you can purchase per title.

The Live TV Channels can be subscribed individually at any time. You can also subscribe to more than one pack with various channels for more value of your money.

On-Demand allows the subscribers to watch the selected movies or TV content at their convenience. Customers can enjoy the content within 48 hours from the time of purchase.

Catch-up TV is a feature that allows you to watch the programmes you have missed. The programmes are available for your viewing for seven (7) days from the moment you’ve downloaded them.

Note: Due to content rights and licensing, the availability of the feature may vary. Click https://unifi.com.my/tv to view the full list of available channels.

Parental Control function allows you to restrict viewing and purchases of inappropriate TV programmes based on your preference by locking the channel using the Parental PIN.

Note: Parental PIN is similar to Purchase PIN.

Purchase PIN will enable you to subscribe Live Channels or buy On-Demand movies.

Note: Purchase PIN is only available for unifi TV subscribers

• The Time Shift function allows you to watch the recording of a programme within a time frame period to be viewed later at your convenience.
• The steps are simple: just moves the slider backwards to watch the recorded programme on the selected channels. You can view up to two (2) hours of recorded content.

For Android Mobile and certified Android TV devices, kindly download the latest app version into the compatible devices running on Lollipop (5.0) or any latest Android version.

• Log on to https://playtv.unifi.com.my and watch unifi PlayTV from recommended web browser as below:

• Supported web browsers:

• Google Chrome - Version 99.0.4844.82 (Official Build) (64-bit) (recommended)
• Mozilla Firefox - version (98.0.1 (64-bit) and above)
• Microsoft Edge - Version 99.0.1150.46 (Official build) (64-bit) and above.

• unifi PlayTV player is currently not supported on Safari browsers or any Apple devices.

• For unifi TV pack subscribers, you will be able to enjoy a complementary user ID, depending on your unifi broadband plan. Minimum complementary ID given can be used on two (2) concurrent devices.
• All you need to do is download the unifi PlayTV and login using your unifi TV ID.
• You can also upgrade to a plan that enables five (5) devices sharing at only RM10 monthly.

Note: For unifi TV subscribers, your login ID will be xxx@iptv or xxx@tvos.

To subscribe, please key in your Purchase PIN and your purchase will be reflected together in your unifi bill.

If you have forgotten your password, just reset through your unifi PlayTV app from your mobile device, by following this steps:

1. Launch your unifi playTV app
2. Select “Forgot password”
3. Key-in your login ID
4. Select your preferred option to receive the verification code (the code will be sent to your registered mobile number or email). For unifi customers, please verify your mobile number, you may need to contact us if you have recently updated your mobile number.
5. Key-in verification code
6. Key-in new password

• Your default purchase PIN is 123456. If you have forgotten your purchase PIN, you may reset the PIN by using unifi PlayTV app.
• Simply go to: Profile > View My Profile > PIN > Reset PIN.
• Please follow the steps as below :
  1) Enter your unifi PlayTV password
  2) Enter new PIN  
  3) Confirm PIN

• Yes you can, simply register using your Facebook ID or mobile number.
• This method will allow you to login via two (2) devices simultaneously.

For new registration via mobile & Facebook, you can enjoy an unlimited access to all premium channels.

You are required to re-subscribe to the content or any preferred package upon the expiry of the unlimited access.

You can pick and choose any three (3) premium channels according to the pricing below:

1. Daily Pack for RM1
2. Weekly Pack for RM5
3. Monthly Pack for RM15.

Note: TM reserves the right to add, delete or make any changes to the content offerings. Log on to:   https://unifi.com.my/tv to view the full list of available channels.

Starting 31^st March 2022, subscription is only available via web browser. Please log on to https://playtv.unifi.com.my

You can subscribe to any channels via a-la carte or by subscribing to VOD through any of these methods:

1. Voucher
2. Credit Card / Debit Card*
3. FPX*
4. Others** - FPX, Credit Card/Debit Card & eWallet (TnGo, GrabPay and Boost)

*via TM payment gateway

**via ipay88 payment gateway

• Check your Android or iOS version. Please note that the app can only with compatible versions of operating system.
• The app also does not work with jailbroken iOS and rooted Android devices.

This may be due to the following reasons :

1. Incorrect user ID and password - Make sure that you typed in the correct ID and password.

•  For unifi TV subscribers - please use the pre-defined ID : xxx@iptv OR xxx@tvos. Your ID is stated on your unifi bill and myunifi app.
• For non-unifi TV and non-unifi broadband subscribers - your user ID can be your mobile number or Facebook ID.
• If you have forgotten your password, just reset through your unifi PlayTV app from your mobile device, by following this steps:

1. Launch your unifi PlayTV app
2. Select “Forgot password”
3. Key-in your login ID
4. Select your preferred option to receive the verification code (the code will be sent to your registered mobile number or email). For unifi customers, please verify your mobile number, you may need to contact us if you have recently updated your mobile number.
5. Key-in verification code
6. Key-in new password

Note: If you failed to login using Facebook ID - Clear the app cache and re-login or re-install the app.

2. Possible connectivity error - check your data or Wi-Fi connection, ensure that you are connected to the Internet.

3. Maximum device login reached - try to logout from other device that is currently running the app.

Our system might not be able to process the transaction. Email us immediately at help@tm.com.my or contact us via unifi’s social media account and share the details of your transactions.

On your device settings:

• For Android device: Go to Settings > Application manager > playtv@unifi > tap on notifications > then turn off the notifications.
• For iOS device: Go to Profile> Settings> turnOFF “Get Push Notifications”.

If you’re having problem to stream unifi PlayTV from your iOS device:

Step 1: Check if Private Relay is On or Off

• On iPhone or iPad, open the Settings
• Tap your name at the top > choose iCloud
• View the status label on the right side of the Private Relay. If the label displayed On, it means the Private Relay function is enable. If the label displayed other than On, it means the Private Relay function is disable.

Step 2: Turn off Private Relay feature

• On iPhone or iPad, open the Settings
• Tap your name at the top > choose iCloud
• Tap Private Relay
• Tap the toggle to turn iCloud Private Relay off
• When turned off, you will notify again with another popup. Just choose Turn Off Private Relay.

unifi PlayTV app can only be viewed within Malaysia. This is due to restriction of the content viewing rights as stated by the content providers.

Currently unifi PlayTV app does not support casting using Chromecast or other similar casting sticks.

We are sorry, offline viewing feature is not available at the moment.

We’re sorry, content cannot be purchased via an iOS app at the moment. However, you can purchase it from your Set-Top Box or from playtv.unifi.com.my and view it later on the iOS app with the same user account.

Good news! Now you can download unifi PlayTV from Google Play Store on your Android device (running on Android TV OS only)

The device must be Google certified and running on Android TV OS.

Android TV OS is a version of the Android operating system, certified by Google for digital media players, set-top boxes, sound bars, and TVs.

The difference between Android TV and Android TV OS is in the operating system itself. Android TV has a special user interface and services that are specifically designed for TV only.

Follow these simple steps to download unifi PlayTV:

• Open Google Play Store and search for “unifi TV”
• Install the unifi PlayTV
• Key-in your unifi PlayTV ID and password
• Enjoy watching!

You might not be able to download unifi PlayTV if:

• Your Android device is not Google certified
• Your Android device is not running on Android TV OS

• At this moment, unifi PlayTV via Android TV OS is only available for unifi TV pack subscribers.
• As unifi TV pack subscribers, you will be able to enjoy a complimentary user ID that can be used on two (2) concurrent devices.

Make sure that you provide the correct ID (e.g.: susan@iptv) password. If you forgot your password, you can reset your password from unifi PlayTV using your mobile device by selecting the Forgot Password button on the login page.

However, if you are still having problem on:

1. Connectivity Error
   • Kindly check your data or Wi-Fi connection.
2. Reached Maximum Device Login
   • Kindly logout from the other device that is currently running the unifi TV app (maximum is on 2 concurrent devices)
3. Account not migrated.
   • We seek your patience, as unifi TV customers are currently being migrated in phases and expected to be completed by end of September 2020.

Should you require further assistance, kindly reach us at unifi.com.my/chat

unifi TV can only be viewed within Malaysia only. This is due to the territorial restriction of the content viewing rights as stated by the content providers.

If you’re having problem to stream unifi TV from your Android device:

1. Please ensure that you are watching on the latest certified Android TV OS device.
2. Please ensure that you have sufficient download speed. The recommended minimum download speed is 30Mbps. The streaming quality will be based on the bandwidth speed available to ensure good video stream experience.

However, if the problem still persists, try resolving the issue with these steps:

1. Check your internet connection by improving your Wi-Fi signal:
   • Move your router to a new location to improve the signal strength
   • To check any wireless interference from other devices such as cordless phone or microwave
   • It is also advisable to keep the number of connected devices minimal to ensure that you have sufficient bandwidth for streaming unifi TV via your Android device
2. Restart your Android device and run unifi TV app
3. Clear the unifi TV data
   • Go to Settings > Apps > unifi TV
   • Search for Clear Data menu, then press OK

If you have completed the steps as above but still unable to stream unifi TV, contact us via Live Chat and share your error code or issues that you are facing.

• The unifi PlayTV QR scanner is the latest feature available for unifi Home customers with unifi TV. The QR scanner feature on unifi PlayTV will help simplify the login method for unifi Plus Box and will also ease customers to participate in contests for unifi TV customers.
• unifi Plus Box customers are now able to scan the QR code on their TV screen to start viewing unifi TV on unifi Plus Box by scanning QR code from their unifi PlayTV app.
• With this function unifi Plus Box customer have the flexibility to login to their unifi Plus Box without using unifi Plus Box remote control and your TV screen keyboard.

We are sorry. This feature is only available on unifi playTV app on Android and iOS (mobile, tablet and iPad)

• Just download the latest unifi PlayTV app on your device -mobile, tablet or iPad (downloadable from AppStore on iOS, Google Playstore on Android and AppGallery on Huawei) and follow these simple steps:
  1) Launch unifi PlayTV app and login using your unifi PlayTV login ID on your device
  2) Go to ”Profile” and choose “QR scan”
   
• How to login to unifi Plus Box using QR Scanner?
  a) Launch unifi TV app from your unifi Plus Box
  b) Use the “QR Scan” feature in unifi playTV app to scan the QR code on your TV screen to authorise login
  c) All done, now you can enjoy watching!
   
• How to join the contest via QR Scanner?
  a) Use the “QR Scan” feature in unifi PlayTV app to scan the QR code that will appear on your TV screen
  b) Join the contest and stand a chance to win attractive prizes. Kindly note, the contest will be based on campaign basis and we will announce it from time to time.

The service is available only to unifi Home subscribers with unifi TV subscription.

• Yes, you can still use your phone’s camera or any third party QR scanner app.
• Upon scanning, you will be directed to the AppStore on iOS, Google Playstore on Android or AppGallery on Huawei to install or launch the unifi PlayTV app.
• Simply key-in your unifi PlayTV ID and password on unifi playTV app and scan the QR code again using the QR scanner on the app to start viewing.

To enjoy the QR scanner function you need to be a unifi TV customer or upgrade your unifi Home with unifi TV subscription to enjoy the new QR scanner feature.

At the moment, unifi TV app can only be downloaded on Samsung and LG Smart TV. Don’t worry, more brands will be added to the list and we will keep you updated once it is available.

• Samsung Smart TV (Model Year: 2020 & 2021)
• LG Smart TV (Model Year: 2021 and latest)

For Samsung Smart TV, your TV should run on Tizen OS version 5.5 or 6.0 only.

• For LG Smart TV, your TV should run on WebOS version 6 and above.
• However, if you can’t find the unifi TV app in your Smart TV App Store, it means that your TV is not compatible with the app.

For Samsung and LG Smart TV:

• Step 1: Press Home button on your Smart TV’s remote control and select “Apps”

• Step 2: Go to “Search” icon on the top right screen and search for “unifi TV app”

• Step 3: Press “OK” to install

The service is available only for unifi Home subscribers with unifi TV subscription.

Yes, you can login and watch all the subscribed content if you are a unifi Home subscriber with unifi TV subscription. However, some of the features may not be available due to the system limitation.

TM has various digital channels for its customers to interact with us. Should the customers have any enquiries or require any assistance, they can get in touch with TM through our digital channels as below:

• myunifi app (download from AppStore on iOS, Google PlayStore on Android and AppGallery on Huawei)
• unifi portal - www.unifi.com.my
• Live Chat - http://bit.ly/unifilivechat
• Email – help@tm.com.my
• Facebook - https://www.facebook.com/weareunifi/
• Twitter - https://twitter.com/helpmeunifi
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