FAQ
ADDITIONAL QUESTIONS FOR NETFLIX
On 14th November 2024, Netflix made an announcement on their new subscription plan rates, effective immediately. Starting 21st November 2024, this change affects existing Unifi TV subscribers who have access to Netflix streaming app via a la carte or upgrade plans with Unifi TV Pack offerings.
Below are the changes to Netflix plans with Unifi TV:
|
Plans |
Current price |
New price |
| Basic | RM28.00/month | RM29.90/month |
| Standard | RM45.00/month | RM49.90/month |
| Premium | RM55.00/month | RM62.90/month |
| Upgrade from Basic to Standard |
Additional RM17.00/month |
Additional RM20.00/month |
| Upgrade from Standard to Premium |
Additional RM10.00/month |
Additional RM13.00/month |
| Upgrade from Basic to Premium |
Additional RM27.00/month |
Additional RM33.00/month |
Starting 14th November 2024, below are the list of affected customers and changes to Netflix plans:
|
Affected subscribers |
New Netflix changes |
| Ultimate Max Pack who upgraded Netflix Standard Plan to Premium Plan |
Standard to Premium Plan
|
| Ultimate Plus Pack who upgraded Netflix Basic Plan to Standard/Premium Plan |
Basic to Standard Plan –
|
| Unifi Home broadband customers who upgraded Netflix Basic/Standard Plan to Standard/Premium Plan |
Basic to Standard Plan –
|
| A la carte |
Basic Plan –
|
Your current Netflix bundled offering with Unifi TV Packs will not be affected by the recent changes in Netflix’s subscription plans.
However, if you have previously upgraded your Netflix plan, the additional monthly charges you have incurred for the upgrade will now reflect the new pricing in your next billing cycle in December.
Yes, you can. You may upgrade/change your Netflix plan as per offerings below:
- Netflix Standard – Additional RM20/month to upgrade from Basic.
- Netflix Premium – Additional RM13/month to upgrade from Standard. Additional RM33/month to upgrade from Basic.
To self-upgrade your Netflix plans, you can do so via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my or alternatively, visit Netflix.com and enter the “Account” section.
Your bill after the change of plan will include prorated charges of the old (Basic plan) and new (Standard/Premium) plans according to your billing date.
You can visit https://help.netflix.com/en/node/22 for further information about changing Netflix plan.
ADDITIONAL QUESTIONS FOR DISNEY+ HOTSTAR
On 24th March 2024, Disney+ Hotstar made an announcement to have subscription plans changed with new rates starting 24th April 2024.
This change affects existing Unifi TV subscribers who have access to Disney+ Hotstar streaming app via bundled Unifi TV Pack offerings or a la carte.
Below are the changes to Disney+ Hotstar subscription plans available with Unifi TV:
|
Plans |
Previous |
New |
New |
|
Premium |
Basic |
Premium |
|
| Monthly |
RM16/month |
RM16/
|
Add-on from
|
| Quarterly |
RM54.90 for 3 |
N/A |
RM79.90 for |
Below are the features for the new Disney+ Hotstar subscription plans:
|
Features |
Basic |
Premium |
|
Device Login Limit |
Up to 3 devices |
Up to 10 devices |
|
Profile Creation |
7 |
7 |
|
Concurrent |
1 |
1 |
|
Video Quality |
Up to 1080p |
Up to 4K |
|
Audio + Visual |
Dolby Atmos |
Dolby Atmos |
|
Content Download |
Unlimited |
Unlimited |
|
Cross Device |
10 |
10 |
|
Profile PIN |
Yes |
Yes |
Starting 24 April 2024, below are the list of affected customers and changes to the Disney+ Hotstar plans:
|
Affected subscribers |
New Disney+ Hotstar changes |
| Ultimate Max Pack |
Bundled with Premium Plan until their Unifi Home contract ends
|
| Ultimate Plus Pack |
Bundled with Premium Plan until their Unifi Home contract ends
|
| Ultimate Pack (including promo RM49.90 & RM59.90) |
Bundled with Premium Plan until their Unifi Home contract ends
|
| Movies Pack |
Bundled with Premium Plan until their Unifi Home contract ends
|
| Kids Pack |
Bundled with Premium Plan until their Unifi Home contract ends
|
| A la carte RM16/month (for Unifi TV Packs subscribers) |
Existing subscribers can enjoy the Premium Plan until the end of their Disney+ Hotstar billing cycle
|
| A la carte RM54.90 for 3 months (for non-Unifi TV Pack subscribers) |
Existing subscribers can enjoy the Premium Plan until the end of their Disney+ Hotstar billing cycle.
|
TV Apps
Here are the updates to the Max streaming app offerings available with Unifi TV:
| HBO GO | Max | ||
|---|---|---|---|
| Mobile | Standard | Ultimate | |
| RM24.90/ month(for Unifi TV Packs subscribers)
RM34.90/ month (for non-Unifi TV Packs subscribers) |
RM13.60/ month (for all Unifi subscribers) | RM24.90/ month (for all Unifi subscribers, save RM10/month on Unifi) | RM34.90/ month (add-on RM10/ month from Standard) (for all Unifi subscribers, save RM18/month on Unifi) |
The features of Max subscription plans are as follows:
| Features | Mobile | Standard | Ultimate |
|---|---|---|---|
| Device Login Limit | Multiple Devices | Multiple Devices | Multiple Devices |
| Concurrent Streams | 1 | 2 | 4 |
| Video Quality |
Up to 1080p |
Up to 4K |
|
|
Audio + Visual Enhancement |
- |
Dolby Atmos - Dolby Vision, |
|
|
Content |
15 | 30 | 100* |
*Limits apply
Starting 19th November 2024, here is the list of eligibel subscribers and the changes to their HBO GO and Max plans:
| Eligible Subscribers | New Max Changes |
|---|---|
| UltimateMaxPack | Default bundle with Max Standard Plan. |
| Ultimate Plus Pack | |
| Family Pack | |
| Movies Pack | If activated by 31st December 2024, enjoy an upgrade to the Max Ultimate Plan for three (3) months. T&Cs apply. |
| A la carte RM24.90/month (for all Unifi subscribers) | Default plan is Max Standard Plan. Existing a la carte subscribers to the HBO GO streaming app before 19th November 2024 can enjoy an upgrade to the Max Ultimate Plan for three (3) months until 18th February 2025. T&Cs apply. |
