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What are the different types of content offered by Unifi TV?
There are mainly 3 types of content offered by Unifi TV. In brief, they are:
• Video On Demand: Subscriber is able to purchase movies, TV series or programs and exclusive content through our Video On Demand (VOD) service.
• Broadcast live TV channels:
a) Broadcast live TV channels includes both international and local live TV channels.
b) Unifi TV Free Channels: These are bundled with and part of all Unifi consumer packages.
c) Unifi TV Premium Channels: All Unifi consumer packages’ customers can purchase the following channels individually at a unique price per channel. All channels' latest offering listing can be found on https://unifi.com.my/tv/tv-directory/shows
• Streaming app (OTT): Subscribers can watch movies, TV series and more with our 11 streaming app partners. These apps are available bundled with Unifi TV Packs or on a la carte.
How many channels are in Unifi TV?
For the complete listing of channels offered, kindly refer to: https://unifi.com.my/tv/plans
TM reserves the right to add, remove, replace, reduce or add to the number of Unifi TV Broadcast TV Channels.
Which channels have the Catch Up feature?
Catch Up feature availability varies, depending on the channels and programs. Press Guide on your remote control or refer to https://unifi.com.my/tv/plans for details.
How can I get the Unifi Plus Box?
There are several Unifi plans that come with Unifi Plus Box. Unifi Plus Box is bundled with all Unifi TV Packs and also available a la carte.
For more info, visit https://unifi.com.my/tv/devices/unifi-plus-box
I have just subscribed to Ultimate Plus Pack with Netflix Basic Plan included at no extra cost. Can I upgrade/change my Netflix plan to Standard or Premium Plan?
Yes, you can. You may upgrade/change your Netflix plan as per offerings below:
- Netflix Standard – Additional RM20/month to upgrade from Basic.
- Netflix Premium – Additional RM13/month to upgrade from Standard. Additional RM33/month to upgrade from Basic.
To self-upgrade your Netflix plans, you can do so via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my or alternatively, visit Netflix.com and enter the “Account” section.
I have Ultimate Plus Pack with Netflix Basic Plan (previous plan). I have upgraded the Netflix plan to Standard/Premium Plan (new plan). What should I expect to see on my next bill?
Your bill after the change of plan will include prorated charges of the old (Basic plan) and new (Standard/Premium) plans according to your billing date.
You can visit https://help.netflix.com/en/node/22 for further information about changing Netflix plan.
What is the new Disney+ Hotstar subscription rate announcement all about?
On 24th March 2024, Disney+ Hotstar made an announcement to have subscription plans changed with new rates starting 24th April 2024.
This change affects existing Unifi TV subscribers who have access to Disney+ Hotstar streaming app via bundled Unifi TV Pack offerings or a la carte.
What is the new Netflix plans update all about?
On 14th November 2024, Netflix made an announcement on their new subscription plan rates, effective immediately. Starting 21st November 2024, this change affects existing Unifi TV subscribers who have access to Netflix streaming app via a la carte or upgrade plans with Unifi TV Pack offerings.
What are the new prices for Netflix plans?
Below are the changes to Netflix plans with Unifi TV:
Plans |
Current price |
New price |
Basic | RM28.00/month | RM29.90/month |
Standard | RM45.00/month | RM49.90/month |
Premium | RM55.00/month | RM62.90/month |
Upgrade from Basic to Standard |
Additional RM17.00/month |
Additional RM20.00/month |
Upgrade from Standard to Premium |
Additional RM10.00/month |
Additional RM13.00/month |
Upgrade from Basic to Premium |
Additional RM27.00/month |
Additional RM33.00/month |
I am a subscriber of Unifi TV bundled with Netflix. Will I be affected with this Netflix price update?
Your current Netflix bundled offering with Unifi TV Packs will not be affected by the recent changes in Netflix’s subscription plans.
However, if you have previously upgraded your Netflix plan, the additional monthly charges you have incurred for the upgrade will now reflect the new pricing in your next billing cycle in December.
Who are the affected subscribers and what are the changes to their Netflix entitlement?
Starting 14th November 2024, below are the list of affected customers and changes to Netflix plans:
Affected subscribers |
New Netflix changes |
Ultimate Max Pack who upgraded Netflix Standard Plan to Premium Plan |
Standard to Premium Plan
|
Ultimate Plus Pack who upgraded Netflix Basic Plan to Standard/Premium Plan |
Basic to Standard Plan –
|
Unifi Home broadband customers who upgraded Netflix Basic/Standard Plan to Standard/Premium Plan |
Basic to Standard Plan –
|
A la carte |
Basic Plan –
|
Who are the affected subscribers and what are the changes in Disney+ Hotstar subscription?
Starting 24 April 2024, below are the list of affected customers and changes to the Disney+ Hotstar plans:
Affected subscribers |
New Disney+ Hotstar changes |
Ultimate Max Pack |
Bundled with Premium Plan until their Unifi Home contract ends
|
Ultimate Plus Pack |
Bundled with Premium Plan until their Unifi Home contract ends
|
Ultimate Pack (including promo RM49.90 & RM59.90) |
Bundled with Premium Plan until their Unifi Home contract ends
|
Movies Pack |
Bundled with Premium Plan until their Unifi Home contract ends
|
Kids Pack |
Bundled with Premium Plan until their Unifi Home contract ends
|
A la carte RM16/month (for Unifi TV Packs subscribers) |
Existing subscribers can enjoy the Premium Plan until the end of their Disney+ Hotstar billing cycle
|
A la carte RM54.90 for 3 months (for non-Unifi TV Pack subscribers) |
Existing subscribers can enjoy the Premium Plan until the end of their Disney+ Hotstar billing cycle.
|
What are the new Disney+ Hotstar subscription rates available with Unifi TV?
Below are the changes to Disney+ Hotstar subscription plans available with Unifi TV:
Plans |
Previous |
New |
New |
Premium |
Basic |
Premium |
|
Monthly |
RM16/month |
RM16/
|
Add-on from
|
Quarterly |
RM54.90 for 3 |
N/A |
RM79.90 for |
Below are the features for the new Disney+ Hotstar subscription plans:
Features |
Basic |
Premium |
Device Login Limit |
Up to 3 devices |
Up to 10 devices |
Profile Creation |
7 |
7 |
Concurrent |
1 |
1 |
Video Quality |
Up to 1080p |
Up to 4K |
Audio + Visual |
Dolby Atmos |
Dolby Atmos |
Content Download |
Unlimited |
Unlimited |
Cross Device |
10 |
10 |
Profile PIN |
Yes |
Yes |
What are the new Max offerings with Unifi TV compared to HBO GO?
Here are the updates to the Max streaming app offerings available with Unifi TV:
HBO GO | Max | ||
---|---|---|---|
Mobile | Standard | Ultimate | |
RM24.90/ month(for Unifi TV Packs subscribers)
RM34.90/ month (for non-Unifi TV Packs subscribers) |
RM13.60/ month (for all Unifi subscribers) | RM24.90/ month (for all Unifi subscribers, save RM10/month on Unifi) | RM34.90/ month (add-on RM10/ month from Standard) (for all Unifi subscribers, save RM18/month on Unifi) |
The features of Max subscription plans are as follows:
Features | Mobile | Standard | Ultimate |
---|---|---|---|
Device Login Limit | Multiple Devices | Multiple Devices | Multiple Devices |
Concurrent Streams | 1 | 2 | 4 |
Video Quality |
Up to 1080p |
Up to 4K |
|
Audio + Visual Enhancement |
- |
Dolby Atmos - Dolby Vision, |
|
Content |
15 | 30 | 100* |
*Limits apply
Who are the eligible subscribers and what are the changes to their HBO GO and Max entitlement?
Starting 19th November 2024, here is the list of eligibel subscribers and the changes to their HBO GO and Max plans:
Eligible Subscribers | New Max Changes |
---|---|
UltimateMaxPack | Default bundle with Max Standard Plan. |
Ultimate Plus Pack | |
Family Pack | |
Movies Pack | If activated by 31st December 2024, enjoy an upgrade to the Max Ultimate Plan for three (3) months. T&Cs apply. |
A la carte RM24.90/month (for all Unifi subscribers) | Default plan is Max Standard Plan. Existing a la carte subscribers to the HBO GO streaming app before 19th November 2024 can enjoy an upgrade to the Max Ultimate Plan for three (3) months until 18th February 2025. T&Cs apply. |