Support

All the answers you seek about unifi TV and more, all in one place.

TV Apps

As part of its continuous effort to bring enhanced viewing experience to the audience, unifi TV has partnered with 15 streaming apps as below:

 

  1. MySing
  2. Disney+ Hotstar
  3. beIN SPORTS CONNECT
  4. SPOTV NOW
  5. WeTV
  6. Amazon Prime Video
  7. TVBAnywhere+
  8. Lionsgate Play
  9. iQIYI
  10. Viu
  11. ZEE5
  12. Simply South
  13. YuppTV
  14. ShemarooMe
  15. BBC Player

 

 

While some of the streaming apps are very new in this region, we are excited to introduce the apps which feature the content genre as follow:

 

 

  • MySing : MySing is a brand new first and only karaoke OTT app fully operated locally in Malaysia to bring karaoke entertainment back to the communities with more than 30,000 original quality karaoke content, with the latest hits in HD-quality.

 

  • Disney+ Hotstar : Disney+ Hotstar is the streaming home of global and local hits. With endless entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and many more, there is something for everyone.

 

  • beIN SPORTS CONNECT : Stream all beIN SPORTS content on beIN SPORTS CONNECT, a multi-device player accessible on the app or web. Catch every minute of
    every match across the UEFA Champions League, UEFA Europa League, LaLiga, Serie A, Ligue 1 & more LIVE and on demand – anywhere, anytime.

 

  • SPOTV NOW : SPOTV NOW provides you with access to live sports streaming services, video on demand options and curated exclusive contents of premier Asian and International events, including MotoGP, The Open Championship, US Open and Wimbledon, World Table Tennis, and as well as Asian events such as Korean Baseball League (KBO) and V.League Japan competition. Also comes with Bahasa Melayu commentary for MotoGP live.

 

  • WeTV : Enjoy premium entertainment on WeTV’s on demand streaming platform and bump up to VIP for more cool features. Watch the best ad-free local and Asian dramas, shows and anime.

 

  • Amazon Prime Video : Watch movies, TV, and sports, including Amazon Originals like The Boys, The Marvelous Mrs. Maisel, and Tom Clancy’s Jack Ryan as well as recommendations just for you.

 

  • TVBAnywhere+ : The most comprehensive Chinese entertainment platform published by TVB and delivers the latest & greatest content from TVB anytime, anywhere.

 

  • Lionsgate Play : Home to blockbuster movies, premium Originals and binge-worthy shows.

 

  • iQIYI : Home to Asia’s hottest entertainment. Bringing you the best of local, Korean and Chinese dramas, movies, variety shows and anime.

 

  • Viu : Gives you instant access to all your favourite dramas, comedies, horror and more! Watch hit TV shows from Korea, Japan, China, Thailand, Indonesia, Malaysia, Myanmar, Turkey, the Middle East and India as well as our own Viu Originals.

 

  • ZEE5 : The only streaming app that offers content in 18 languages. Home to 170,000+ hours of On Demand Content. The platform brings together the best of Originals, Movies and TV Shows, Music, Cineplays and Health and Lifestyle content all in one single destination.

 

  • Simply South : Your one-stop destination for the best of all things entertainment! Pick from a collection of the newest Tamil, Malayalam and Telugu movies, and evergreen classics.

 

  • YuppTV : YuppTV is one of the largest online TV platform with over 200+ Live Indian TV Channels, 7 days of catch-up TV, Latest Regional and Bollywood/Hindi Movies.

 

  • ShemarooMe : A one stop destination with over 10,000+ hours of premium Bollywood content covering multiple languages and genres like Movies, Comedy, Kids, Music Videos & 24/7 TV.

 

  • BBC Player : BBC Player service is an authenticated multi-genre SVOD (Subscription Video On Demand) service that allows viewers to watch the very best BBC programmes anytime, anywhere. It is available online (www.bbcplayer.com), and as an app on Apple App Store for iOS devices and Google Play Store for Android devices.

 

From 13th July 2022 onwards, all new and existing Ultimate Pack subscribers get to enjoy access to five (5) streaming apps included in the pack at no extra cost as below:

  1. Disney+ Hotstar
  2. beIN SPORTS CONNECT
  3. SPOTV NOW
  4. BBC Player
  5. *Lionsgate Play (90-day free access between campaign period 13th July 2022 until 12th October 2022)

 

Starting 13th July 2022, all new and existing subscribers of the following packs get to enjoy access to two (2) streaming apps included in the pack at no extra cost:

  1. Aneka Plus Pack - Viu & *Lionsgate Play (90-day free access between campaign period 13th July 2022 until 12th October 2022)
  2. Ruby Plus Pack – iQIYI & *Lionsgate Play (90-day free access between campaign period 13th July 2022 until 12th October 2022)
  3. Varnam Plus Pack - Simply South & *Lionsgate Play (90-day free access between campaign period 13th July 2022 until 12th October 2022)

 

From 17th May 2022 onwards, all new unifi Home 100Mbps with Varnam Plus, Aneka Plus and Ruby Plus Packs subscribers get to enjoy 6-month access to one (1) additional streaming app included in the pack at no extra cost as below:

  1. Disney+ Hotstar

 

From 17th May 2022 onwards, all new unifi Home 100Mbps broadband only subscribers get to enjoy 6-month access to one (1) streaming app included in at no extra cost as below:

  1. Disney+ Hotstar

 

*For more questions related to Lionsgate Play 90-day free access campaign, kindly refer to “Additional Questions for Lionsgate Play” section

 

The streaming apps are best viewed on unifi Plus Box.

 

You may also download the respective apps on your mobile phone and/or tablet via the app stores or watch it via your Smart TV.

Good news! You can enjoy this offering as long as you are a unifi TV Pack subscriber and there will be no additional charges to your existing monthly subscription upon activating the app.

 

Disclaimer: TM holds the rights to amend, add, or change the channel list in the pack as per the T&C.

You will receive an email once your new Ultimate Pack is successfully activated. To activate your bundled streaming apps, you can visit https://activate.unifi.com.my/disney

 

You can start streaming Disney+ Hotstar, beIN SPORTS CONNECT and SPOTV NOW from 17th May 2022 onwards, upon receiving the confirmation email and SMS from us.

For existing unifi TV customers with Varnam, Aneka or Ruby pack, you can upgrade/subscribe to Ultimate Pack at https://unifi.com.my/UYWcampaignCLM?slofCode=CLMP14

 

For new unifi Home customers, you can explore the broadband and entertainment bundle plans at https://unifi.com.my/extraordinary. The bundled streaming apps will be activated with your email/mobile number registered to unifi. You will receive a notification via email and/or SMS to access the bundled streaming apps. Download the apps on your unifi Plus Box or compatible devices to enjoy your entitlement.
To find out more about your streaming app entitlement, you can visit https://activate.unifi.com.my and select “Manage My Streaming Apps”.

 

Starting 22nd April 2022, you will be given an option to switch your current activated bundled streaming app offering as below:

  1. BBC Player
  2. Lionsgate Play
  3. 1 other OTT app of your choice

 

to the new Ultimate Pack streaming app bundle offering consisting of the following streaming apps at no additional cost.

  1. Disney+ Hotstar
  2. beIN SPORTS CONNECT
  3. SPOTV NOW
  4. BBC Player

 

You will receive an email to register your interest starting 22nd  April 2022 onwards. Upon registration of interest, you will still be able to enjoy your current activated bundled streaming app offering until the new Ultimate Pack bundled streaming app offering kicks in from 17th May 2022 onwards.

 

If you wish to maintain the current activated bundle, you may ignore the email. You will be able to enjoy the activated apps as long as you are still an Ultimate Pack subscriber.

 

 

Starting 22nd April 2022, Ultimate Pack comes with the following streaming apps:

  1. Disney+ Hotstar
  2. beIN SPORTS CONNECT
  3. SPOTV NOW
  4. BBC Player

 

You will be able to enjoy these streaming apps from 17th May onwards. The old Ultimate Pack bundle offering will no longer be valid for activation.

 

For more info on your active streaming app bundle, you can visit https://activate.unifi.com.my and select “Manage My Streaming Apps”.

The streaming apps that you can subscribe with unifi TV Pack add-on on a la carte with unifi are as per the table below.

 

Starting 1st February 2022 until 31st December 2022 (campaign period), all new and existing subscribers of unifi TV Packs (Varnam Plus, Aneka Plus, Ruby Plus and Ultimate Pack) get to enjoy special add-on subscription of selected streaming apps:

 

  1. TVBAnywhere+
  2. iQIYI
  3. Viu
  4. Simply South
  5. ZEE5
  6. ShemarooMe
  7. YuppTV
  8. WeTV 
  9. Lionsgate Play (promo ends 31 st July 2022

 

 

App

Offering

 

MySing

  • 30 days trial with free 5 songs/day (promo from 1st May 2022 – 31st October 2022)
  • A la carte RM14.90/month

 

 

Disney+ Hotstar

 

  • Special unifi TV Pack add-on at RM16.00/month
  • A la carte RM54.90 for 3 months (being Disney’s current retail price)

 

 

BBC Player

 

  • A la carte RM10/month

 

 

Amazon Prime Video

 

  • A la carte RM25/month (payment via credit card only)

 

 

TVBAnywhere+

 

  • Special unifi TV Pack add-on TVB Anywhere Channel Zone at RM16.00/month (promo ends 31st December 2022)
  • Special unifi TV Pack add-on TVB Anywhere VOD Zone at RM16.00/month (promo ends 31st December 2022)
  • Special unifi TV Pack add-on TVB Anywhere Premium Zone at RM32.00/month (promo ends 31st December 2022)
  • A la carte TVB Anywhere Channel Zone – RM19.90/month
  • A la carte TVB Anywhere VOD Zone – RM19.90/month
  • A la carte TVB Anywhere Premium Zone – RM39.90/month

 

 

Lionsgate Play

 

  • Special unifi TV Pack add-on at RM7.50/month (promo ends 31st July 2022)
  • A la carte RM14.90/month

 

 

iQIYI

 

  • Special unifi TV Pack add-on at RM5.90/month (promo ends 31st December 2022)

 

   

Viu

 

  • Special unifi TV Pack add-on at RM5.00/month (promo ends 31st December 2022)
  • A la carte RM12.90/month

 

 

ZEE5

 

  • Special unifi TV Pack add-on at RM12.50/month (promo ends 31st December 2022)
  • A la carte RM14.90/month

 

 

 

Simply South

  • Special unifi TV Pack add-on at RM8.50/month (promo ends 31st December 2022)
  • A la carte RM10/month

 

ShemarooMe

 

 

  • Special unifi TV Pack add-on at RM6.50/month (promo ends 31st December 2022)
  • A la carte RM8/month

 

 

 

YuppTV

 

  • Special unifi TV Pack add-on at RM12.50/month (except for YuppFlix plan, promo ends 31st December 2022)
  • A la carte YuppTV Tamil + YuppFlix: RM15/month
  • A la carte YuppTV Hindi + YuppFlix: RM15/month
  • A la carte YuppTV Bangla + Yuppflix: RM15/month
  • A la carte YuppTV Malayalam + YuppFlix: RM15/month
  • A la carte YuppTV Telugu + YuppFlix: RM15/month
  • A la carte YuppFlix: RM10/month

 

WeTV

 

 

  • Special unifi TV Pack add-on at RM5.90/month (promo ends 31st July 2022)
  • A la carte subscription will be available soon

 

 

 

SPOTV NOW

 

  • A la carte subscription will be available soon

 

 

From 13th July 2022 onwards, all new and existing Ultimate Pack subscribers get to enjoy access to five (5) streaming apps included in the pack as below:

  1. Disney+ Hotstar
  2. beIN SPORTS CONNECT
  3. SPOTV NOW
  4. BBC Player
  5. *Lionsgate Play (90-day free access between campaign period 13th July 2022 until 12th October 2022)

 

Starting 13th July 2022, all new and existing Vernacular Packs subscribers get to enjoy access to one (1) streaming app included in the packs as below:

  1. Viu & *Lionsgate Play (90-day free access between campaign period 13th July 2022 until 12th October 2022) – for Aneka Plus Pack
  2. iQIYI & *Lionsgate Play (90-day free access between campaign period 13th July 2022 until 12th October 2022) – for Ruby Plus Pack
  3. Simply South & *Lionsgate Play (90-day free access between campaign period 13th July 2022 until 12th October 2022) – for Varnam Plus Pack

 

From 17th May 2022 onwards, all new unifi Home 100Mbps with Varnam Plus, Aneka Plus and Ruby Plus Packs subscribers get to enjoy 6-month access to one (1) additional streaming app included in the pack at no extra cost as below:

  1. Disney+ Hotstar

 

From 17th May 2022 onwards, all new unifi Home 100Mbps broadband only subscribers get to enjoy 6-month access to one (1) streaming app at no extra cost as below:

  1. Disney+ Hotstar

 

All new and existing unifi subscribers (with or without unifi TV Packs) can subscribe to the below streaming apps with special unifi TV Pack add-on or a la carte basis:

  1. Disney+ Hotstar
  2. MySing (via unifi Plus Box only)
  3. TVBAnywhere+
  4. Amazon Prime Video (via unifi Plus Box only)
  5. BBC Player
  6. YuppTV
  7. ShemarooMe
  8. Lionsgate Play
  9. Viu
  10. Simply South
  11. ZEE5
  12. WeTV

 

Starting 1st February 2022 until 31st December 2022 (campaign period), all new and existing unifi TV Pack subscribers get to enjoy special add-on subscription of selected streaming apps:

  1. TVBAnywhere+
  2. iQIYI
  3. Viu
  4. Simply South
  5. ZEE5
  6. ShemarooMe
  7. YuppTV
  8. WeTV
  9. Lionsgate Play (promo ends 31st July 2022)

 

*For more questions related to Lionsgate Play 90-day free access campaign, kindly refer to “Additional Questions for Lionsgate Play” section

 

Customers who subscribed to special unifi TV Pack add-on pricing during the campaign period will get to enjoy the special price until they terminate the streaming app subscription.

 

The streaming apps with limited time offer (from 1st February 2022 – 31st December 2022) for unifi TV Pack add-on are as below:

  1. TVBAnywhere+
  2. iQIYI
  3. Viu
  4. Simply South
  5. ZEE5
  6. ShemarooMe
  7. YuppTV
  8. WeTV
  9. Lionsgate Play (promo ends 31 st July 2022)

 

The streaming apps can be accessed across the following number of devices. This includes access via unifi Plus Box.

 

  • TVBAnywhere+ - Up to 2 devices concurrently

 

  • Lionsgate Play -  Up to 2 devices concurrently

 

  • iQIYI - Up to 2 devices concurrently

 

  • Viu - Up to 5 devices concurrently

 

  • ZEE5 - Up to 5 devices concurrently

 

  • Simply South - Up to 3 devices concurrently

 

  • Amazon Prime Video - Up to 3 devices concurrently

 

  • BBC Player - Unlimited

 

  • YuppTV - Up to 4 devices concurrently

 

  • ShemarooMe - Up to 4 devices concurrently

 

  • WeTV - Up to 2 devices concurrently

 

  • MySing - Only 1 device concurrently

 

  • Disney+ Hotstar - Up to 2 devices concurrently

 

  • beIN SPORTS CONNECT - Only 1 device concurrently

 

  • SPOTV NOW - Only 1 device concurrently
     

Step 1: Visit the microsite https://activate.unifi.com.my/ott/unifi.aspx?o=b to activate the bundled streaming app(s).

 

Step 2: Verify/Key-in your unifi ID and verify your contact number. Select the streaming app of your choice.

 

Step 3: You will receive an SMS containing a One-time Password (OTP). Key-in the OTP and select “Confirm”.

 

Step 4: After activation is successful on the microsite, you can enjoy the streaming apps on unifi Plus Box or directly from the streaming app(s).

 

Steps to connect and enjoy the streaming apps are unique to its own. You may refer to the user guides for each streaming app at https://unifi.com.my/tv/tv-apps/

 

There’s no specific time for you to activate. But we highly recommend you activate it as soon as you can to enjoy the best entertainment with unifi.

 

 To activate, visit our microsite https://activate.unifi.com.my/ott/unifi.aspx?o=b

 

Starting 14th March 2022, all vernacular packs (Varnam Plus Pack, Aneka Plus Pack and Ruby Plus Pack) can switch its bundled streaming app to one (1) of the following:

  1. Viu
  2. iQIYI
  3. Simply South
  4. ZEE5
  5. WeTV

 

 Once you have opted to switch your current app with another eligible app (as listed above), you will still have access to the current app until the expiry date. The expiry date of the current app can be seen in the app itself.

 

 The subscription of the new app will start on the day after the  expiry date of the current app.

 

 You may visit this link to switch https://activate.unifi.com.my/ott/profile.aspx

 

For Ultimate Pack customers, if you have opted in for the new OTT streaming bundle (Disney+ Hotstar, BBC Player, beIN SPORTS CONNECT & SPOTV NOW), you will not be able to switch any of the OTTs with other OTTs. However, you can subscribe to the other OTTs on ala-carte basis.

 

Yes, for vernacular packs (Varnam Plus Pack, Aneka Plus Pack and Ruby Plus Pack) you can switch the apps as many times as you want at no additional costs. However, kindly note that you can only switch to any one (1) of the streaming apps below:

  1. Viu
  2. iQIYI
  3. Simply South
  4. ZEE5
  5. WeTV

 

 Please visit this link to switch https://activate.unifi.com.my/ott/profile.aspx

 

Starting 14th March, if you are on any vernacular packs (Varnam Plus Pack, Aneka Plus Pack and Ruby Plus Pack) you can switch your current streaming app to WeTV anytime, at no additional costs.

 

 You may visit this link to switch https://activate.unifi.com.my/ott/profile.aspx

 

By subscribing via unifi, you get to enjoy curated bundles and great add-on deals, specially crafted for you as our unifi Home customer. You will also get to enjoy the convenience of paying the subscriptions in one single unifi bill each month.

If you are interested to subscribe to the following streaming apps, you can subscribe on a la carte basis via  https://activate.unifi.com.my/ott/unifi.aspx?o=a.

 

  1. Disney+ Hotstar
  2. MySing
  3. TVBAnywhere+
  4. Amazon Prime Video (via unifi Plus Box only)
  5. BBC Player
  6. YuppTV
  7. ShemarooMe
  8. Lionsgate Play
  9. Viu
  10. Simply South
  11. ZEE5
  12. WeTV

The access of these 2 apps is exclusive to unifi TV Ultimate Pack subscribers at no additional costs. SPOTV NOW will be available  on a la carte basis soon.

There are different login credentials for each streaming app, as below:

 

App

Login Credential

 

TVBAnywhere+

  • unifi ID

 

Lionsgate Play

  • Mobile number

 

iQIYI

  • Mobile number

 

Viu

  • Mobile number

 

ZEE5

  • E-mail address

 

Simply South

  • E-mail address

 

Amazon Prime Video

  • E-mail address

 

BBC Player

  • unifi ID

 

YuppTV

  • E-mail address

 

ShemarooMe

  • Mobile number

 

WeTV

  • Mobile number

 

MySing

  • unifi ID

 

Disney+ Hotstar

  • Mobile number

 

beIN SPORTS CONNECT

  • unifi ID

 

SPOTV NOW

  • unifi ID

 

You may also check the confirmation e-mail you have received upon successful registration.

You can check your unifi ID (i.e. yourname@unifi) in your monthly bill. You can easily access it via myunifi app or unifi portal at unifi.com.my.

Please verify your mobile number again.

 

If it is not the correct mobile number, you can update your latest account contact details by reaching out to us via our digital platforms: Live Chat on https://maya.unifi.com.my or myunifi app.

Please check if you may have set up an SMS blocked list on your phone. You would have to remove the number 62100 / 66555 from the blocked list.

 

There might also be a network delay by your mobile network provider. Please wait for a while before you retry.

 

The OTP is valid within five (5) minutes upon generation. If your OTP becomes invalid, you can request for the OTP to be sent again to your verified mobile number.

 

Please wait for a moment and try to reload your inbox.

 

Alternatively, you may try to check the spam/junk mail folder.

 

If these methods fail, please reach out to us via our digital platforms: Live Chat on https://maya.unifi.com.my or myunifi app for further assistance.

 

You can refer to the e-mail and SMS received when you activated the streaming app.

Sorry, you are unable to change your streaming app password after activation.

Sorry, the streaming apps are available on unifi Plus Box only.

 

There are several options that you can explore:

  • Upgrade to unifi Plus Box at RM20/month
  • Subscribe or upgrade to any of unifi TV Packs, which includes unifi Plus Box
  • You can also watch the streaming apps on the respective mobile apps

You would need to subscribe to unifi Home with any of unifi TV Packs to enjoy the added benefits with streaming apps.

Please visit www.unifi.com.my/extraordinary or the nearest TMpoint to subscribe.

For first-time activation, it is best for you to be connected to unifi Wi-Fi network to enjoy special deals.

 

Once the activation is successful, you are free to use the streaming apps subscribed anytime, anywhere. All you need is a stable internet connection, regardless of the service provider.

We would recommend that you terminate your current subscription first, and then subscribe to the streaming app via unifi. This is to avoid you being double charged for the same service.

Yes, if you are a unifi TV Pack subscriber, you are eligible to subscribe to the below streaming apps special add-on:

  1. TVBAnywhere+
  2. iQIYI
  3. Viu
  4. Simply South
  5. ZEE5
  6. ShemarooMe
  7. YuppTV
  8. WeTV
  9. Lionsgate Play (promo ends 31st July 2022)

 

So, we would advise you to terminate the current subscription and resubscribe to enjoy the special price during the campaign period.

 

To add-on the streaming apps, you can visit this link https://activate.unifi.com.my/ott/unifi.aspx?o=a. Key in your unifi ID (i.e. yourname@unifi) to check your eligibility for the special add-on price.

 

 

Yes, you can and you will get to enjoy the special unifi TV Pack add-on price for each of the streaming app available under this campaign:

  1. TVBAnywhere+
  2. iQIYI
  3. Viu
  4. Simply South
  5. ZEE5
  6. ShemarooMe
  7. YuppTV
  8. WeTV
  9. Lionsgate Play (promo ends 31st July 2022)

We’re sorry. Unfortunately, this campaign is only applicable for unifi fiber customers with unifi TV Packs.

No, there are no separate contract terms applied to the streaming app activation. The access to the streaming apps will be per the unifi TV Pack terms and conditions that you have subscribed to because the bundled streaming app is included as part of the pack offerings as below:

  1. Ultimate Pack – with Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW and BBC Player
  2. Varnam Plus Pack – with Simply South
  3. Aneka Plus Pack – with Viu
  4. Ruby Plus Pack – with iQIYI

 

You will also be bound by the terms and conditions of the individual streaming apps.

Upon successful subscription, you are billed with the current month and one (1) month advance charges. There is no proration for the streaming app subscription as the service rendered to you will be in full term of 60 days as per what you have been charged and paid for.

Do not worry, you are entitled to the streaming app access with your unifi TV Pack subscription. Please disregard the expiry date on the app and continue to have fun binge-watching!

For the convenience of our customers, we highly encourage payment via unifi billing (direct carrier billing).

 

There are several payment channels to pay your unifi bill:

  1. myunifi app
  2. unifi portal via www.unifi.com.my
  3. Selected preferred online banking portals
  4. Nearest TMpoint or TMpoint Authorised Dealer (TAD)
  5. POS Malaysia

We apologise for the inconvenience caused. Please follow the below steps to clear the cache on your unifi Plus Box:

  1. Go to “Settings”
  2. Select “Apps”
  3. Select “unifi TV”
  4. Click on “Clear cache”

 

Unfortunately no, because the streaming apps subscription and exclusive deals are exclusive to your unifi Home account.

Feel free to reach out to us via our digital platforms:
Live Chat on https://maya.unifi.com.my or myunifi app.

Unfortunately, if you cancel the subscription midway of the billing cycle, you will not be refunded for the remaining period. This means, you can still enjoy the service until the end of the billing cycle for that month or quarter*. Your access to the service will be discontinued starting from the next billing cycle and no further charges will be reflected in your bill.

Note: For Disney+ Hotstar a la carte option (RM54.90 for 3 months), this is based on Disney’s current retail price, and will be billed on a 3-month basis.

Feel free to reach out to us via our digital platforms:
Live Chat on https://maya.unifi.com.my or myunifi app.

For more information regarding the streaming apps, please check out the respective streaming apps’ T&C and FAQ from the links below:

 

TVBAnywhere+

T&C :https://www.tvbanywhere.com/terms-of-services.html

FAQ : https://www.tvbanywhere.com/faq.html

 

Lionsgate Play

T&C : https://lionsgateplay.com/termsandconditions

FAQ : https://lionsgateplay.com/faq

 

iQIYI

T&C : https://www.iq.com/intl-common/international-useragreement.html?lang=en_us

FAQ :  https://www.iq.com/intl-common/international-privacyagreement.html?lang=en_us

 

Viu

T&C : https://www.viu.com/ott/my/en/all/terms

FAQ : https://www.viu.com/ott/my/en/all/terms

 

ZEE5

T&C : https://www.zee5.com/global/termsofuse

FAQ : https://faq.zee5.com/?country=MY

 

Simply South

T&C : https://www.simplysouth.tv/terms

FAQ : https://www.simplysouth.tv/faq

 

Amazon Prime Video

T&C : https://www.primevideo.com/help/ref=atv_hp_nd_cnt?nodeId=202095490

FAQ : https://www.primevideo.com/help/ref=atv_nb_hp

 

WeTV

T&C : https://wetv.vip/static/terms-en.html

FAQ : https://wetv.vip/static/help.html?language=en&areacode=153576

 

MySing

T&C : https://mysing.com.my/app_license_agreement/

FAQ : https://mysing.com.my/app_faq/

 

Disney+ Hotstar

T&C : https://www.hotstar.com/my/terms-of-use

FAQ : https://help.hotstar.com/my/en/support/home

 

beIN SPORTS CONNECT

T&C : https://support.connect-my.beinsports.com/hc/en-us/articles/360032504212-Terms-Conditions

FAQ : https://support.connect-my.beinsports.com/hc/en-us

 

SPOTV NOW

T&C : www.spotvnow.com

FAQ : www.spotvnow.com

 

 

ADDITIONAL QUESTIONS FOR IQIYI

This is a special treat for you! Because you are subscribing to iQIYI with unifi, you get to enjoy iQIYI VIP access to stream more content at your convenience.

If you are using the mobile app, please select “Log in via SMS” option to enjoy full access to the iQIYI app.

 

If you are using unifi Plus Box, please select “Log in with iQIYI account” and follow the simple steps to continue.

The option for a la carte subscription at RM8.90/month is currently suspended until further notice.

 

There are several options for you to stream iQIYI, as below:

  1. Subscribe to unifi TV Ruby Plus Pack to activate free access to iQIYI
  2. Subscribe to iQIYI as special unifi TV Pack add-on at only RM5.90/month during campaign period 1st February 2022 – 31st December 2022, exclusive to unifi TV Packs subscribers.

Good news, you will not be affected. You will continue to subscribe to iQIYI a la carte at RM8.90/month until you decide to terminate the streaming service.

Good news, you will not be affected. You will continue to subscribe to iQIYI as an add-on at RM5.90/month until you decide to terminate the streaming service

ADDITIONAL QUESTIONS FOR LIONSGATE PLAY

All new and existing unifi TV Packs subscribers below are eligible to enjoy this special offer from 13th July 2022 until 12th October 2022:

  1. Ultimate Pack
  2. Varnam Plus Pack
  3. Aneka Plus Pack
  4. Ruby Plus Pack

 

To enjoy the access, you will need to activate at https://activate.unifi.com.my/lgp starting 13th July 2022.

There will be no additional charges as this is a special campaign we want to offer to our loyal and supportive unifi TV Pack subscribers as an appreciation.

To enjoy this special offer, you will need to activate the access at https://activate.unifi.com.my/lgp during the campaign period of 13th July 2022 until 12th October 2022. The 90-day period will start on the day you activate the access.

With the active add-on/a la carte subscription of Lionsgate Play app, you are not able to enjoy the campaign’s offering.

 

We would recommend that you terminate the active add-on/a la carte subscription first. You may refer to Q79 on how to terminate.

Once that is completed, you can then activate the campaign’s offering before 12th October 2022 at https://activate.unifi.com.my/lgp

 

However, please note that Lionsgate Play offering as special unifi TV Pack add-on at RM 7.50/month ends 31st July 2022. So you will not be able to continue enjoying the special price after the 90-day free access ends. The new Lionsgate Play subscription fee is RM14.90.

To continue streaming and binge-watching Lionsgate Play, you can subscribe to Lionsgate Play at RM14.90/month with unifi. Visit https://activate.unifi.com.my/ott/unifi.aspx?o=a and select Lionsgate Play to subscribe.

You would need to update the Lionsgate Play app to the latest version (2.0.1.2021.09.29) on Google Play Store. Once you have installed it in your unifi Plus Box, please sign in using your User ID (i.e. your mobile number) and don’t forget to include the country code “6” (e.g.: 60123456789).

We are so sorry for the inconvenience. Please insert Malaysia’s country code “6” followed by your mobile number (e.g. 60123456789) to log in with the activated credentials.

ADDITIONAL QUESTIONS FOR VIU

For first-time activation, you would need to have your device connected to unifi Home Wi-Fi network. Once connected, you can register and log in using your Viu account. You can now enjoy the exclusive access to Viu included in your unifi TV Pack subscription!

ADDITIONAL QUESTIONS FOR DISNEY+ HOTSTAR

You can update your registered mobile number by contacting us at https://maya.unifi.com.my. We will process your request accordingly within 3 business days.

 

You can also update your registered mobile number here https://activate.unifi.com.my/ott/profile.aspx at “Manage My Streaming Apps”. However, you can only change the registered mobile number after 30 days of activation.

Yes, you will be able to retain the viewing history if your registered mobile number with unifi is the same as your existing Disney+ Hotstar account. This is because you still maintain your login credential.

Firstly, you would need to go to “Manage My Streaming Apps” here https://activate.unifi.com.my/ott/profile.aspx to check if your bundled streaming app entitlement is activated.

 

If it is not indicated, you can activate your bundled streaming app at https://activate.unifi.com.my/ott/unifi.aspx?o=b with your unifi ID (e.g. yourname@unifi).

 

If you require further assistance, please reach out to us via our digital platforms: Live Chat on https://maya.unifi.com.my or myunifi app.

You may provide another mobile number to enjoy the bundled access with unifi TV Ultimate Pack. If you prefer to maintain the same mobile number, you may reach out to Disney+ Hotstar customer service for service cancellation before activating your bundled access entitlement with unifi.

Eligible Subscribers of unifi TV Ultimate Pack who are yet to activate any of their current complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack will receive an EDM and/or SMS as a notification for Eligible Subscribers to have the access to Disney+ Hotstar, commencing from 17 May 2022 onwards or option to pre-register interest. Commencing from 17 May 2022 onwards, Eligible Subscribers shall be able to access or activate their new OTT app bundle consisting of Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW and BBC Player at https://activate.unifi.com.my; or


Eligible Subscribers of unifi TV Ultimate Pack who have activated and currently enjoying the complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack cannot access the new OTT app bundle. Eligible Subscribers will be given EDM and/or SMS to switch to the new OTT App bundle during the pre-registration period. From 17 May 2022 onwards, Eligible Subscribers can visit https://activate.unifi.com.my and select“Manage My Streaming Apps” to switch.

Yes, you may enjoy Disney+ Hotstar on a la carte bases at the current retail price of RM54.90 for three (3) months by signing up via https://activate.unifi.com.my/ott/unifi.aspx?o=a

You will be billed on a quarterly basis in your unifi bill on behalf of Disney.

Your subscription will comments on the date you first opt-in or are entitled to the access of Disney+ Hotstar with TM, in each case irrespective of whether you log in or complete the registration process for Disney+ Hotstar.

By subscribing to Disney+ Hotstar brought to you by TM, you will be required to confirm that you have read, understood, accepted and agreed to be bound by the following terms and conditions:

a) General Terms and Conditions (for unifi Over-The-Top (OTT) App Subscription

https://activate.unifi.com.my/ott/lib/tnc/tnc.pdf;

b) Terms and Conditions for unifi TV Packs Subscriptions (if applicable)

https://activate.unifi.com.my/ott/lib/tnc/packtnc.pdf;

c) Disney+ Hotstar Terms Of Use

https://www.hotstar.com/my/terms-of-use; and

d) Disney+ Hotstar Privacy Policy

https://www.hotstar.com/my/privacy-policy

ADDITIONAL QUESTIONS FOR MYSING

When you are on the Home page, you can click on “Song” or “Artist”. The search bar will appear on the left, and you can type in the name of the song/artist. The search results will appear on the right.

 

To search, you need to key-in the name or initial without space. For example, to search for Siti Nurhaliza’s songs, you can type “Sitinurhaliza” or “SN”

When you sign-in for the first time, the Favourite list will be empty until you start to curate and save your all-time favourite karaoke tunes.

To add a song to your Favourite list, you can click on the “Favourite” icon on the song title.

 

To remove song a song from your Favourite list, you can click on the “Delete” icon on the song title. You can add the song to your Favourite list again anytime.

The music videos on MySing the official karaoke versions provided by the recording labels, which can be different from the music videos released for viewing/streaming only.

While most of the latest and current karaoke hits are in high-definition, some of the classic and evergreen favourites were recorded many years ago, hence the quality is not as high-definition as we are familiar with now.

Upon subscribing to MySing app on unifi Plus Box you are eligible to enjoy a special offer of RM100 voucher to purchase MySing N-S10 Karaoke Device.  The promotion period is from 1st May 2022 until 30th September 2022.

Upon successful subscription, you will receive the voucher code via a confirmation email.


Please try to check the spam/junk mail folder for the confirmation email.

You would need to redeem and enjoy the voucher benefits within seven (7) days upon receiving the confirmation email.

You can redeem the voucher via MySing’s official store on Shopee or Lazada. Select the N-S10 Karaoke Device and key-in the voucher code during checkout

 

Shopee : https://bit.ly/3LMDp58

 

Lazada : https://bit.ly/3Jkw3oc

 

You can redeem and use it for one (1) time only.

If you face any issues with MySing Karaoke Speaker Set, please get in touch with MySing official store customer service on Shopee or Lazada. TM/unifi shall have no liability and shall not be liable for any damages to the device.

Unfortunately, the voucher is not exchangeable to any form including cash and rebates. It is solely for the redemption when purchasing the MySing Karaoke Speaker Set.

The MySing Karaoke Speaker Set is only compatible with MySing microphones.

The MySing Speaker can only pair with 2 microphones at any one time. If you need to replace your microphone, you can purchase via MySing’s official store on Shopee or Lazada:

 

Shopee : https://bit.ly/3LMDp58

 

Lazada : https://bit.ly/3Jkw3oc

We recommend that you use the MySing Karaoke Speaker Set as it is compatible with unifi Plus Box.

 

Should you wish to use another karaoke set, please ensure that the speaker supports Optical Audio In. You may need to consult your karaoke hardware seller to ensure compatibility with unifi Plus Box before your purchase.

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