All Unifi TV Pack subscribers who want to add on YOUKU a la carte:
a) Ultimate Max Pack
b) Ultimate Plus Pack
c) Ultimate Pack
d) Family Pack
e) Movies Pack
f) Kids Pack
g) Sports Pack
h) Varnam Plus Pack
i) Aneka Plus Pack
j) Ruby Plus Pack

Your Unifi bill will show two (2) charges of RM 9.90 in the first (1st) month of your YOUKU subscription, under ‘Media Apps’. However, we will deduct the first (1st) month’s subscription fee amount from your second (2nd) month’s bill. The deduction will be reflected on your bill as an adjustment under ‘Media Apps’.

Please refer to Question 28 for more info on streaming app advanced charges.

You can still continue streaming MangoTV as long as your subscription to Ruby Plus Pack is still active, at no extra cost.

You can subscribe to TVBAnywhere+ streaming app as an add-on at a special discounted price from  RM9.90/month. Alternatively, you can also switch your existing active streaming app from MangoTV to TVBAnywhere+ (VOD Zone) for free. You can do all these via MyUnifi app or visit Unifi portal http://selfcare.unifi.com.my

Starting 15th January – 29th February 2024, Ruby Plus Pack subscribers who activate their bundled TVBAnywhere+ will get to stream full access to Premium Zone (VOD Zone + Channel Zone) until 29th February 2024.
You can activate the access to TVBAnywhere+ via MyUnifi app or visit Unifi portal http://selfcare.unifi.com.my

You can continue to enjoy TVBAnywhere+ (VOD Zone) after the promotion ends on 29th February 2024. To keep streaming Channel Zone, you can simply add on at only RM9.90/month via MyUnifi app or visit Unifi portal http://selfcare.unifi.com.my

Yes, you will get to enjoy this new price and it will be reflected in your next bill.

Below are the changes to Netflix plans with Unifi TV:

Starting 14th November 2024, below are the list of affected customers and changes to Netflix plans:

The new subscription rate will take effect in your next billing cycle starting in November or December 2024.

Your current Netflix bundled offering with Unifi TV Packs will not be affected by the recent changes in Netflix’s subscription plans.

However, if you have previously upgraded your Netflix plan, the additional monthly charges you have incurred for the upgrade will now reflect the new pricing in your next billing cycle in December.

Please note that if you cancel your subscription halfway through the month or billing cycle, no refunds will be issued for the remaining period of that cycle.

This means, you will continue to have access to the service until the end of the current month/billing cycle. Your access will be terminated at the start of the next month/billing cycle and you will not be charged any additional fees.

We will begin notifying all affected Unifi TV subscribers of these changes starting 21 November 2024, through the following channels:
a) SMS
b) Unifi TV Website at www.unifi.com.my/tv

If you already have an existing Netflix subscription with Netflix, your existing Netflix account will need to be linked to your Unifi TV Pack by submitting your Netflix account credentials. Netflix will continue to charge you separately for your existing subscription until your Netflix account is linked to your Unifi TV Pack.

If your existing Netflix subscription is billed through Apple, you will need to manually cancel your Apple billing arrangement to avoid being double billed for your Netflix when you activate your Netflix plan.

Yes, you will be able to retain the viewing history if your registered email address with Unifi is the same as your existing Netflix account. This is because you still maintain your login credential.

Yes, you can. You may upgrade/change your Netflix plan as per offerings below:

1. Netflix Standard – Additional RM20/month to upgrade from Basic.
2. Netflix Premium – Additional RM13/month to upgrade from Standard. Additional RM33/month to upgrade from Basic.

To self-upgrade your Netflix plans, you can do so via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my or alternatively, visit Netflix.com and enter the “Account” section.

After a successful subscription, you will receive an email and/or SMS from Netflix and Unifi. Follow these simple steps to activate:

1. Click on the activation link in the SMS and/or email or via MyUnifi app or Unifi portal https://selfcare.unifi.com.my/  
2. On Netflix, select Sign up (new to Netflix) or Sign in (already with Netflix)
3. Create a Netflix account and password on the page and click “Continue”. If you already have a Netflix account, enter your existing Netflix credentials (email and password)
4. Click “Start Watching”.

Your bill after the change of plan will include prorated charges of the old (Basic plan) and new (Standard/Premium) plans according to your billing date.

You can visit https://help.netflix.com/en/node/22 for further information about changing Netflix plan.

You might need to do any action below for Netflix availability on Unifi TV Box, depending on your setting:

• Scenario 1: Automatic update of Unifi TV Box firmware
• Scenario 2: Pop-up notification to update Unifi TV Box firmware
• Scenario 3: Manually update Unifi TV Box firmware via Settings > Device Preference > About > System Update

Once done, you can link your Netflix account to start streaming on Unifi TV Box.
You can also stream Netflix on any compatible devices. Please refer to the Netflix help page for more information on compatible devices https://devices.netflix.com/en

Netflix certification is only for the Unifi TV Box here (refer to Q40).

Alternatively, you can stream Netflix on any compatible devices. Please refer to the Netflix help page for more information on compatible devices https://devices.netflix.com/en

Account recovery is available in MyUnifi app or Unifi portal http://selfcare.unifi.com.my. Follow these simple steps below to recover your account:

1. Click on “Recover My Account”
2. Enter username and password
3. If you have entered a wrong password, click “Reset your Netflix password” and reset it via the link sent to your email address.

We are sorry, the 30-day free trial for new subscribers does not include the Netflix offerings.

If you are using the mobile app, please select “Log in via SMS” option to enjoy full access to the iQIYI app.

If you are using Unifi TV Box, please select “Log in with iQIYI account” and follow the simple steps to continue.

Don’t worry, you will not be affected. You can continue to subscribe to iQIYI a la carte at RM8.90/month.

Don’t worry, you will not be affected. You can continue to subscribe to iQIYI as an add-on at RM5.90/month.

You can still continue streaming Viu as long as your subscription to Aneka Plus Pack is still active, at no extra cost.

You can subscribe to Vidio streaming app as an add-on at a special discounted price from RM8.40/month. Alternatively, you can also switch your existing active streaming app from Viu to Vidio for free.
You can do all these via MyUnifi app or visit Unifi portal selfcare.unifi.com.my

Some titles and genres of content are unavailable to the Malaysian audience due to restrictions on broadcast rights from content providers.

Below are some of the content which are not available for broadcast in Malaysia via Vidio:

a)  Premier League (EPL)

b)  UEFA Champions League

c)  Korean dramas

d)  Anime

e)  Over 40 live channels

As a Vidio Premium plan subscriber, you are entitled to the additional benefit of accessing ‘Express’ episodes one (1) week in advance by paying an additional RM2 per episode. This supplementary subscription for ‘Express’ episodes is payable via Google Pay and Apple Pay.

You may click on Me→Settings→Account and Security→Login to device management.

Below are the steps for you to login and start streaming Viu app:

Step 1: Once you install Viu app on your mobile device, it is compulsory to turn off the mobile data so it only connects to Unifi Home Wi-Fi network.

Step 2: To start logging in, go to the Viu app or viu.com on mobile browser (do not use desktop/laptop browser). Select “Continue with Email or Mobile”.

Step 3: Key in your registered mobile number but without the first digit, “0”. Example: If your mobile number is 0123456789, you only need to key in 123456789.

Step 4: Verify and key in the OTP number that you receive and you can start streaming.

Yes, all existing Unifi TV subscribers who have access to Disney+ Hotstar streaming app via bundled Unifi TV Pack offerings or a la carte will be affected with the new subscription rate change.

Don’t worry, for existing Unifi TV Pack subscribers, your current monthly subscription will remain, and your plan will be upgraded to Premium Plan at no extra cost, starting from 24 April 2024 until your Unifi Home contract ends.

Then, your plan will be switched to Basic Plan with the same monthly subscription fee. If you would like to continue enjoying the Premium Plan, you can upgrade your subscription by logging in to MyUnifi app or Unifi Selfcare portal at https://selfcare.unifi.com.my

The new subscription rate only affects the Disney+ Hotstar a la carte quarterly subscribers at RM54.90 for 3 months. This will be effective starting 24th April 2024.

For existing Unifi TV Pack subscribers, your current monthly subscription will remain, and your plan will be upgraded to Premium Plan at no extra cost, starting from 24 April 2024 until your Unifi Home contract ends.

Eligible subscribers of Unifi TV Ultimate Pack who are yet to activate any of their current complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack will receive an email and/or SMS as a notification that they have the access to Disney+ Hotstar, starting 17 May 2022 onwards or option to pre-register interest. Beginning from 17 May 2022 onwards, all eligible subscribers shall be able to access or activate their new OTT app bundle consisting of Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW and BBC Player at https://activate.unifi.com.my; or

Eligible subscribers of Unifi TV Ultimate Pack who have activated and currently enjoying the complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack cannot access the new OTT app bundle. They will be given an email and/or SMS to switch to the new OTT app bundle during the pre-registration period., They can visit https://activate.unifi.com.my and select “Manage My Streaming Apps” to switch, starting from 17 May 2022 onwards.

Below are the changes to Disney+ Hotstar subscription plans available with Unifi TV:

Below are the features for the new Disney+ Hotstar subscription plans:

Starting 24 April 2024, below are the list of affected customers and changes to the Disney+ Hotstar plans:

There will be no changes, rebates or refunds to your monthly Unifi TV Pack subscription fee, as the bundle includes the overall bundle of channels and streaming apps.

Your Disney+ Hotstar app access will be switched to Basic Plan when your Unifi Home contract ends.

You can continue to enjoy the Premium Plan by upgrading at only additional RM9.90/month to have up to 3 concurrent streams and up to 4K video quality. Upgrade can be done via MyUnifi app or Unifi Selfcare portal at https://selfcare.unifi.com.my

Starting from 24 April 2024, your Disney+ Hotstar app access will be upgraded to Premium Plan at no extra cost, until the end of your latest subscription’s billing cycle. Your access will then be automatically terminated by Disney+ Hotstar and you will not be charged in the following month’s bill.

To continue enjoying Disney+ Hotstar access, you can subscribe to any of Unifi TV Packs below, bundled with Disney+ Hotstar access at no additional cost via https://home.unifi.com.my/UYWcampaignCLM?slofCode=CLMP14 :
a) Ultimate Max Pack
b) Ultimate Plus Pack
c) Movies Pack
d) Kids Pack

More information of Unifi TV Packs can be found at https://unifi.com.my/tv/offerings/tv-packs

The a la carte subscription of Disney+ Hotstar with new rates is not yet available. We are working to have this offer available as soon as possible. Stay tuned for updates via https://unifi.com.my/tv/offerings/tv-packs

We are currently finalizing all the details and will be announcing more information on our official channels starting 8th April 2024.

Unfortunately, if you cancel the subscription midway through the billing cycle, you will not receive a refund for the remaining period. This means you can continue to enjoy the service until the end of the billing cycle for that month or quarter*. However, your access to the service will be discontinued starting from the next billing
cycle, and you will not incur any further charges on your bill.

*Note: For Disney+ Hotstar a la carte option (RM54.90 for 3 months), this is based on Disney’s current retail price, and will be billed on a three (3)-month basis

We will announce the new subscription rates to affected subscribers through the following channels, starting from 8th April 2024 onwards:
a) SMS
b) Unifi TV Website at www.unifi.com.my/tv

Thank you for your interest in Unifi TV offerings. We will share more details starting 8th April 2024. Stay tuned to our official channels.

You can update your registered mobile number by contacting us at https://maya.unifi.com.my. We will process your request accordingly within 3 business days.

You can also update your registered mobile number here https://activate.unifi.com.my/ott/profile.aspx at “Manage My Streaming Apps”. However, you can only change the registered mobile number after 30 days of activation.

Yes, you will be able to retain the viewing history if your registered mobile number with Unifi is the same as your existing Disney+ Hotstar account. This is because you still maintain your login credential.

You may provide another mobile number to enjoy the bundled access with Unifi TV Ultimate Pack. If you prefer to maintain the same mobile number, you may reach out to Disney+ Hotstar customer service for service cancellation before activating your bundled access entitlement with Unifi.

Yes, you may enjoy Disney+ Hotstar on a la carte basis at the current retail price of RM54.90 for three (3) months by signing up via MyUnifi app or visit Unifi Selfcare portal at http://selfcare.unifi.com.my

You will be billed on a quarterly basis in your Unifi bill on behalf of Disney.

Your subscription will commence on the date you first opt-in or are entitled to the access of Disney+ Hotstar with TM, in each case irrespective of whether you log in or complete the registration process for Disney+ Hotstar.

By subscribing to Disney+ Hotstar brought to you by TM, you will be required to confirm that you have read, understood, accepted and agreed to be bound by the following terms and conditions:

a) General Terms and Conditions (for Unifi Over-The-Top (OTT) App Subscription
https://activate.unifi.com.my/ott/lib/tnc/tnc.pdf;

b) Terms and Conditions for Unifi TV Packs Subscriptions (if applicable)
https://activate.unifi.com.my/ott/lib/tnc/packtnc.pdf;

c) Disney+ Hotstar Terms Of Use https://www.hotstar.com/my/terms-of-use; and

d) Disney+ Hotstar Global Privacy Policy https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/

e) Disney+ Hotstar Supplemental Privacy Policy https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/supplemental-privacy-policy-for-malaysia/

You can reset your password at https://siar.my/akaun/ and click on “Forgot your password?” to follow the simple steps.

Unfortunately, you may not change your registered login email address for now.

Don’t worry, you are not affected by this price change. You can continue to subscribe to WeTV as an add-on at RM5.90/month throughout the promotional period which is until 31st December 2023, as long as you do not terminate the service.

You will not be able to enjoy the previous price of RM5.90/month for this add-on if you decide to terminate after 24^th February 2023. You will be charged with the new price of RM9.90/month instead in line with the price update requirement from WeTV.

The free Max Ultimate Plan upgrade for three (3) months is available to customers who subscribed to Unifi TV Packs or a la carte before 19th November 2024. T&Cs apply.

Yes, all existing Unifi TV subscribers who have access to the HBO GO streaming app through bundled Unifi TV Pack offerings will be affected, as HBO GO will be replaced with Max Standard Plan.

Activate your access to the HBO GO streaming app by 31st December 2024 to enjoy an upgrade to the Max Ultimate Plan for three (3) months at no extra cost. T&Cs apply.

When you activate your entitlement from 1st January 2025 onwards, you will be entitled to activate the Max Standard Plan, which is the default entitlement included with your Unifi TV Pack.

You can upgrade to the Max Ultimate Plan for an additional RM10/month (special discounted price) via the MyUnifi app.

Starting 19th November 2024, when you subscribe to a Unifi TV Pack with the bundled Max streaming app, you will be able to activate access to the Max Standard Plan.

You can upgrade to the Max Ultimate Plan for an additional RM10/month (special discounted price) via the MyUnifi app.

Yes, all existing Unifi TV subscribers who have access to the HBO GO streaming app via a la carte will be affected, as HBO GO will be replaced with Max Standard Plan from 19th November 2024.

Activate your access to the HBO GO streaming app before 19th November 2024 to enjoy an upgrade to the Max Ultimate Plan for three (3) months until 18th February 2025, at no extra cost. T&Cs apply.

Here are the updates to the Max streaming app offerings available with Unifi TV:

The features of Max subscription plans are as follows:

*Limits apply

Starting 19th November 2024, here is the list of eligibel subscribers and the changes to their HBO GO and Max plans:

After the three (3)-month promotional period, your access to the Max Ultimate Plan will revert to the Max Standard Plan, which is the default entitlement with your Unifi TV Pack. However, you can upgrade to the Max Ultimate Plan for only an additional RM10/month at a special discounted price via the MyUnifi app.

Starting 19th November 2024, you will need to download the Max streaming app on your Unifi TV Box and mobile devices. You can then sign in to Max using the same credentials as your HBO GO account to continue streaming your favourite shows and movies.

If you are experiencing any issues accessing the Max streaming app, please email to help.my@max.com with your HBO GO Account ID (registered email address).