FAQ

All the answers you seek about Unifi TV and more, all in one place.

TV Apps

As part of our continuous effort to bring enhanced viewing experience to the audience, Unifi TV has partnered with 19 streaming apps as below:


1. YOUKU
2. Vidio
3. Durioo+
4. HBO GO
5. Netflix
6. SIAR
7. MangoTV
8. Disney+ Hotstar
9. beIN SPORTS CONNECT
10. SPOTV NOW
11. WeTV
12. Amazon Prime Video
13. TVBAnywhere+
14. iQIYI
15. Viu
16. ZEE5
17. Simply South
18. YuppTV
19. BBC Player

 

 

  • YOUKU : Youku is China’s leading online video platform with various classical content including dramas, variety shows, movies, animation and kids content.

 

  • Vidio : Watch the best of Indonesian entertainment on Vidio, from the most popular sinetron and drama series to exciting sports matches like BRI Liga 1 and many more!

 

  • Durioo+ : A streaming platform born with the mission to raise children with eemaan, akhlaq and ‘ilm (belief, ethics and knowledge).At Durioo+ we produce, co-produce and license entertaining and fun content with good values, virtues, morals or Islamic teachings – all on one safe streaming platform – ad-free!

 

  • HBO GO : HBO GO includes instant access to Hollywood movies, all HBO & HBO Asia shows and new HBO Originals series released at the same time as the US.

 

  • Netflix : Netflix is a streaming service that offers a wide variety of award-winning TV programmes, films, anime, documentaries, games and more on thousands of internet-connected devices. You can watch as much as you want, whenever you want. There's always something new to discover, and new TV programmes and films are added every week!

 

  • SIAR : SIAR offers classic local films, spanning a variety of genres throughout the ages. Various movie releases can be enjoyed anytime and anywhere.

 

  • MangoTV : MangoTV gives access to the unlimited high-quality videos of exclusive programs, original Chinese variety shows, reality shows, TV series and films. Enjoy all on MangoTV!

 

  • Disney+ Hotstar : Disney+ Hotstar is the streaming home of global and local hits. With endless entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and many more, there is something for everyone.

 

  • beIN SPORTS CONNECT : Stream all beIN SPORTS content on beIN SPORTS CONNECT, a multi-device player accessible on the app or web. Catch every minute of
    every match across the UEFA Champions League, UEFA Europa League, LaLiga, Serie A, Ligue 1 & more LIVE and on demand – anywhere, anytime.

 

  • SPOTV NOW : SPOTV NOW provides you with access to live sports streaming services, video on demand options and curated exclusive contents of premier Asian and International events, including MotoGP, The Open Championship, US Open and Wimbledon, World Table Tennis, and as well as Asian events such as Korean Baseball League (KBO) and V.League Japan competition. Also comes with Bahasa Melayu commentary for MotoGP live.

 

  • WeTV : Enjoy premium entertainment on WeTV’s on demand streaming platform and bump up to VIP for more cool features. Watch the best ad-free local and Asian dramas, shows and anime.

 

  • Amazon Prime Video : Watch movies, TV, and sports, including Amazon Originals like The Boys, The Marvelous Mrs. Maisel, and Tom Clancy’s Jack Ryan as well as recommendations just for you.

 

  • TVBAnywhere+ : The most comprehensive Chinese entertainment platform published by TVB and delivers the latest & greatest content from TVB anytime, anywhere.

 

  • iQIYI : Home to Asia’s hottest entertainment. Bringing you the best of local, Korean and Chinese dramas, movies, variety shows and anime.

 

  • Viu : Gives you instant access to all your favourite dramas, comedies, horror and more! Watch hit TV shows from Korea, Japan, China, Thailand, Indonesia, Malaysia, Myanmar, Turkey, the Middle East and India as well as our own Viu Originals.

 

  • ZEE5 : The only streaming app that offers content in 18 languages. Home to 170,000+ hours of On Demand Content. The platform brings together the best of Originals, Movies and TV Shows, Music, Cineplays and Health and Lifestyle content all in one single destination.

 

  • Simply South : Your one-stop destination for the best of all things entertainment! Pick from a collection of the newest Tamil, Malayalam and Telugu movies, and evergreen classics.

 

  • YuppTV : YuppTV is one of the largest online TV platform with over 200+ Live Indian TV Channels, 7 days of catch-up TV, Latest Regional and Bollywood/Hindi Movies.

 

  • BBC Player : BBC Player service is an authenticated multi-genre SVOD (Subscription Video On Demand) service that allows viewers to watch the very best BBC programmes anytime, anywhere. It is available online ( https://player.bbc.com/), and as an app on Apple App Store for iOS devices and Google Play Store for Android devices.

 

All Unifi Home broadband customers are eligible to subscribe to any of Unifi TV Packs with bundled streaming apps.

 

Starting 23 June 2023, Ultimate Max Pack and Ultimate Plus Pack subscribers will get to enjoy access to these streaming apps included at no extra cost:

 

  • Ultimate Max Pack at RM134.90
  1. Unifi TV app
  2. Netflix (Standard Plan)
  3. Disney+ Hotstar
  4. HBO GO
  5. BBC Player
  6. beIN SPORTS CONNECT
  7. SPOTV NOW
  8. Viu
  9. iQIYI
  10. SIAR

 

  • Ultimate Plus Pack at RM99.90

 

  1. Unifi TV app
  2. Netflix (Basic Plan)
  3. Disney+ Hotstar
  4. HBO GO
  5. BBC Player
  6. beIN SPORTS CONNECT
  7. SPOTV NOW
  8. SIAR

 

Other Ultimate Pack subscribers will get to enjoy access to these streaming apps included at no extra cost:

 

  • Ultimate Pack at RM60
  1. Unifi TV app
  2. Disney+ Hotstar
  3. beIN SPORTS CONNECT
  4. SPOTV NOW
  5. BBC Player
  6. SIAR

 

  • Ultimate Pack at RM49.90 (promo ended 30 November 2022)
  1. Unifi TV app
  2. Disney+ Hotstar
  3. beIN SPORTS CONNECT
  4. SPOTV NOW
  5. BBC Player
  6. SIAR

 

  • Ultimate Pack at RM59.90 (promo ended 30 November 2022)
  1. Unifi TV app
  2. Disney+ Hotstar
  3. beIN SPORTS CONNECT
  4. SPOTV NOW
  5. BBC Player
  6. Viu
  7. iQIYI
  8. SIAR

 

All new and existing subscribers of the following packs get to enjoy access to these streaming apps included in the pack at no extra costs:

  1. Family Pack – Unifi TV app, HBO GO, beIN SPORTS CONNECT, SPOTV NOW, BBC Player &  SIAR
  2. Movies Pack – Unifi TV app, HBO GO & Disney+ Hotstar
  3. Kids Pack – Unifi TV app & Disney+ Hotstar
  4. Sports Pack – Unifi TV app, beIN SPORTS CONNECT & SPOTV NOW
  5. Aneka Plus Pack – Unifi TV app, Viu & SIAR
  6. Ruby Plus Pack – Unifi TV app & TVBAnywhere+
  7. Varnam Plus Pack – Unifi TV app & Simply South

 

The streaming apps are best viewed on Unifi TV Box.

You may also download the respective apps on your mobile phone and/or tablet via the app stores or watch it via your Smart TV.

Good news! You can enjoy this offering for as long as you are a Unifi TV Pack subscriber and there will be no additional charges to your existing monthly subscription upon activating the app.


Disclaimer: TM holds the rights to amend, add, or change the channel and streaming app list in the pack as per the T&C.

The streaming apps that you can subscribe with Unifi TV Pack add-on or a la carte with Unifi are as per the table below.

 

Starting 1st February 2022 until 31st December 2024 (campaign period), all new and existing subscribers of Unifi TV Packs get to enjoy special add-on subscription of these selected streaming apps:


a) YOUKU
b) Vidio
c) Durioo+
d) HBO GO
e) SIAR
f) MangoTV
g) Disney+ Hotstar
h) TVBAnywhere+
i) iQIYI
j) Viu
k) Simply South
l) ZEE5
m) YuppTV
n) WeTV

 

 

No.

App

Offering

1 YOUKU
  • Special add-on price for other Unifi TV Pack subscribers at RM9.90/month
  • A la carte for non-Unifi TV Pack subscribers at RM11.90/month

 

2 Vidio
  • Special add-on price for other Unifi TV Pack subscribers at RM8.40/month
  • A la carte for non-Unifi TV Pack subscribers at RM11.90/month
3 Durioo+
  • Special add-on price for Kids Pack subscribers at RM8.90/month
  • Special add-on price for other Unifi TV Pack subscribers at RM9.90/month
  • A la carte for non-Unifi TV Pack subscribers at RM12.90/month

 

4 HBO GO
  • Special add-on price for Unifi TV Pack subscribers at RM24.90/month
  • A la carte for non-Unifi TV Pack subscribers at RM34.90/month

 

5

Netflix

  • A la carte RM28.00/month (Basic)
  • A la carte RM45.00/month (Standard)
  • A la carte RM55.00/month (Premium)
  • Upgrade from Basic to Standard at additional RM17/month
  • Upgrade from Standard to Premium at additional RM10/month
  • Upgrade from Basic to Premium at additionalRM27/month

 

6

SIAR

  • Special add-on price for Unifi TV Pack subscribers at RM8.00/month (promo ends 31st December 2024)
  • A la carte for non-Unifi TV Pack subscribers at RM10.00/month

 

7

MangoTV

  • Special add-on price for Unifi TV Pack subscribers at RM9.90/month (promo ends 31st December 2024)
  • A la carte for non-Unifi TV Pack subscribers at RM18.99/month

 

8

Disney+ Hotstar

  • Special add-on price for Unifi TV Pack subscribers at RM16.00/month
  • A la carte for non-Unifi TV Pack subscribers at RM54.90 for 3 months
    (being Disney’s current retail price)

 

9

BBC Player

  • A la carte RM10/month

 

10

Amazon Prime Video

  • A la carte RM25/month (payment via credit card only)

 

11

TVBAnywhere+

  • Special add-on price for Unifi TV Pack subscribers TVB Anywhere Channel Zone at RM9.90/month
  • Special add-on price for Unifi TV Pack subscribers TVB Anywhere VOD Zone at RM9.90/month
  • Special add-on price for Unifi TV Pack subscribers TVB Anywhere Premium Zone at RM15.90/month
  • A la carte for non-Unifi TV Pack subscribers TVB Anywhere Channel Zone – RM19.90/month
  • A la carte for non-Unifi TV Pack subscribers TVB Anywhere VOD Zone – RM19.90/month
  • A la carte for non-Unifi TV Pack subscribers TVB Anywhere Premium Zone – RM39.90/month

 

12 iQIYI
  • Special add-on price for Unifi TV Pack subscribers at RM9.90/month (promo ends 31st December 2024)
  • A la carte for non-Unifi TV Pack subscribers at RM11.90/month

 

13

Viu

  • Special add-on price for Unifi TV Pack subscribers at RM5.00/month (promo ends 31st December 2024)
  • A la carte for non-Unifi TV Pack subscribers at RM12.90/month

 

14

ZEE5

  • Special add-on price for Unifi TV Pack subscribers at RM12.50/month (promo ends 31st December 2024)
  • A la carte for non-Unifi TV Pack subscribers at RM14.90/month

 

15

Simply South

  • Special add-on price for Unifi TV Pack subscribers at RM8.50/month (promo ends 31st December 2024)
  • A la carte for non-Unifi TV Pack subscribers at RM10/month

 

16

YuppTV

  • Special add-on price for Unifi TV Pack subscribers at RM12.50/month (promo ended 31st December 2022, except for YuppFlix plan)
  • A la carte YuppTV Tamil + YuppFlix: RM20/month
  • A la carte YuppTV Hindi + YuppFlix: RM20/month
  • A la carte YuppTV Bangla + Yuppflix: RM20/month
  • A la carte YuppTV Malayalam + YuppFlix: RM20/month
  • A la carte YuppTV Telugu + YuppFlix: RM20/month
  • A la carte YuppFlix: RM10/month

17

WeTV

  • Special add-on price for Unifi TV Pack subscribers at RM9.90/month promo ends 31st December 2024)
  • A la carte for non-Unifi TV Pack subscribers at RM11.90/month

 

The discounted price you enjoy is not a short-term offer. If you have subscribed to the special Unifi TV Pack add-on pricing during the campaign period, you will get to enjoy the special price for as long as your Unifi TV Pack subscription remain active.

The streaming apps with limited time offer (from 1st February 2022 – 31st December 2024), available as Unifi TV Pack add-ons are as follows:

a) YOUKU
b) Vidio
c) Durioo+
d) HBO GO
e) SIAR
f) MangoTV
g) Disney+ Hotstar
h) TVBAnywhere+
i) iQIYI
j) Viu
k) Simply South
l) ZEE5
m) YuppTV
n) WeTV

 

The streaming apps can be accessed across the following number of devices. This includes access via Unifi TV Box.

 

  • YOUKU - Up to 2 devices concurrently

 

  • Vidio - Only 1 device concurrently

 

  • Durioo+ - Up to 3 devices concurrently

 

  • HBO GO - Up to 3 devices concurrently

 

  • Netflix - Basic – watch in HD up to 1 supported device at a time;

                       Standard – watch in Full HD up to 2 supported devices at a time.

                       Premium – watch in Ultra HD up to 4 supported devices at a time.

 

  • SIAR - Up to 5 devices concurrently

 

  • MangoTV - Up to 2 devices concurrently

 

  • TVBAnywhere+ - Up to 2 devices concurrently

 

  • iQIYI - Up to 2 devices concurrently

 

  • Viu - Up to 5 devices concurrently

 

  • ZEE5 - Up to 5 devices concurrently

 

  • Simply South - Up to 3 devices concurrently

 

  • Amazon Prime Video - Up to 3 devices concurrently

 

  • BBC Player - Unlimited

 

  • YuppTV - Up to 4 devices concurrently

 

  • WeTV - Up to 2 devices concurrently

 

  • Disney+ Hotstar - Up to 2 devices concurrently

 

  • beIN SPORTS CONNECT - Only 1 device concurrently

 

  • SPOTV NOW - Only 1 device concurrently
     

Step 1: Download MyUnifi app on your mobile device or visit Unifi portal at https://selfcare.unifi.com.my/ and log in with your registered email address.

 

Step 2: Select “Account” from Menu and choose the relevant Unifi Home account. Then, select “My Entertainment” to activate the bundled streaming app(s).

 

Step 3: After activation is successful, you can enjoy the streaming apps on Unifi TV Box or directly from the streaming app(s).

 

Steps to connect and enjoy the streaming apps are unique to its own. You may refer to the user guides for each streaming app at https://unifi.com.my/tv/offerings/streaming-apps.   

 

 

 

There’s no specific time for you to activate. But we highly recommend you activate it as soon as you can to enjoy the best entertainment with Unifi.


To activate, you can simply do so on MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/

Starting 6th September 2022, the bundled streaming app for all language-based packs (Varnam Plus Pack, Aneka Plus Pack & Ruby Plus Pack) and Ultimate Pack Promo campaign offerings can be switched to one (1) of the following:


a) MangoTV
b) Viu
c) iQIYI
d) Simply South
e) ZEE5
f) WeTV
g) TVBAnywhere+ (VOD Zone) – starting 15th January 2024
h) YOUKU – starting 1st February 2024
i) Vidio – starting 1st February 2024


You can switch the bundled streaming app once every month. Once you have opted to switch your current app with another eligible app (as listed above), you will still have access to the current app until the expiry date. The expiry date of the current app can be seen in the app itself.
The subscription of the new app will start on the day after the expiry date of the current app.


You may switch these streaming apps at MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/

 

Yes, for language-based packs (Varnam Plus Pack, Aneka Plus Pack & Ruby Plus Pack) and Ultimate Pack Promo campaign offerings, you can switch the apps once every month, as many times as you want, at no additional cost. However, kindly note that you can only switch to any one (1) of the streaming apps below:
a) MangoTV
b) Viu
c) iQIYI
d) Simply South
e) ZEE5
f) WeTV
g) TVBAnywhere+ (VOD Zone) - starting 15th January 2024
h) Youku – starting 1st February 2024
i) Vidio – starting 1st February 2024


You may switch these streaming apps at MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/

 

 

 

By subscribing via Unifi, you get to enjoy curated bundles and great add-on deals, specially crafted for you as our Unifi Home customer. You will also get to enjoy the convenience of paying the subscriptions in one single Unifi bill each month.

If you are interested to subscribe to the following streaming apps, you can subscribe on a la carte basis via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/  

 

a) Youku
b) Vidio
c) Durioo+
d) HBO GO
e) Netflix (via Unifi TV Box only)
f) SIAR
g) MangoTV
h) Disney+ Hotstar
i) TVBAnywhere+
j) Amazon Prime Video (via Unifi TV Box only)
k) BBC Player
l) YuppTV
m) Viu
n) Simply South
o) ZEE5
p) WeTV
q) iQIYI

 

The access of these two (2) apps is exclusive to Unifi TV Family Pack, Sports Pack, Ultimate Pack, Ultimate Plus Pack and Ultimate Max Pack subscribers only, at no additional cost.

There are different login credentials for each streaming app, as below:

 

No   

   App

   Login Credential

1 YOUKU
  • Mobile number
2 Vidio
  • Email address
3 Durioo+
  • Email address
4 HBO GO
  • Email address

5

Netflix

  • Email address

6

TVBAnywhere+

  • Unifi ID

7

iQIYI

  • Mobile number

8

Viu

  • Mobile number

9

ZEE5

  • Email address

10

Simply South

  • Email address

11

Amazon Prime Video

  • Email address

12

BBC Player

  • Unifi ID

13

YuppTV

  • Email address

14

WeTV

  • Mobile number

15

Disney+ Hotstar

  • Mobile number

16

beIN SPORTS CONNECT

  • Unifi ID

17

SPOTV NOW

  • Unifi ID

18

MangoTV

  • Mobile number

19

SIAR

  • Email address

 

 You may also check the confirmation email you have received upon successful registration.

You can check your Unifi ID (i.e. yourname@unifi) in your monthly bill. You can easily access it via MyUnifi app or Unifi portal at https://selfcare.unifi.com.my/

Please wait for a moment and try to reload your inbox.


Alternatively, you may try to check the spam/junk mail folder. If these methods fail, please reach out to us via our digital platforms: Live Chat on https://maya.unifi.com.my or MyUnifi app for further assistance.

 

You can refer to the e-mail and SMS received when you activated the streaming app.

You may change your password on the streaming app dependingbon the required login feature of the streaming app itself.

Sorry, the streaming apps are available on Unifi TV Box (Android TV box) only.


There are several options that you can explore:
a) Upgrade to Unifi TV Box (Android TV box) at RM20/month
b) Subscribe or upgrade to any of the Unifi TV Packs, which includes the latest Unifi TV Box
c) You can also watch the streaming apps on the respective mobile apps

You would need to subscribe to Unifi Home with any of Unifi TV Packs to enjoy the added benefits with streaming apps.
Please visit www.unifi.com.my/ngam or the nearest TMpoint/Unifi Store to subscribe.

For first-time activation, it is best for you to be connected to Unifi Wi-Fi network to enjoy special deals.


Once the activation is successful, you are free to use the streaming apps subscribed anytime, anywhere. All you need is a stable internet connection, regardless of the service provider.

We would recommend that you terminate your current subscription first, and then subscribe to the streaming app via Unifi. This is to avoid you being double charged for the same service.

Yes, if you are a Unifi TV Pack subscriber, you are eligible to subscribe to the streaming apps special add-ons below:

a) Youku
b) Vidio
c) Durioo+
d) HBO GO
e) SIAR
f) MangoTV
g) Disney+ Hotstar
h) TVBAnywhere+
i) iQIYI
j) Viu
k) Simply South
l) ZEE5
m) YuppTV
n) WeTV


If you want to enjoy the special price during the campaign period, we advise you to terminate the current subscription and resubscribe.


To add on the streaming apps, you can do so via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/

 

Yes, you can and you will get to enjoy the special Unifi TV Pack add-on price for each of the streaming app available under this campaign:

a) Youku
b) Vidio
c) Durioo+
d) HBO GO
e) SIAR
f) MangoTV
g) Disney+ Hotstar
h) TVBAnywhere+
i) iQIYI
j) Viu
k) Simply South
l) ZEE5
m) YuppTV
n) WeTV

 

 

We’re sorry. Unfortunately, this campaign is only applicable for Unifi fibre customers with Unifi TV Packs.

Upon successful subscription, you are billed with the current month and one (1) month advance charges. There is no proration for the streaming app subscription as the service rendered to you will be in full term of 60 days as per what you have been charged and paid for.

No, there are no separate contract terms applied to the streaming app activation. The access to the streaming apps will be as per the Unifi TV Pack terms and conditions that you have subscribed
to because the bundled streaming app is included as part of the pack offerings as below:

  • Ultimate Max Pack – Unifi TV app, Netflix (Standard Plan), Disney+ Hotstar, HBO GO, BBC Player, beIN SPORTS CONNECT, SPOTV NOW, Viu, iQIYI & SIAR

 

  • Ultimate Plus Pack – Unifi TV app, Netflix (Basic Plan), Disney+ Hotstar, HBO GO, BBC Player, beIN SPORTS CONNECT, SPOTV NOW & SIAR

 

  • Ultimate Pack – Unifi TV app, Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW, BBC Player & SIAR (Ultimate Pack Promo campaign – with additional Viu & iQIYI)

 

  • Family Pack – Unifi TV app, HBO GO, beIN SPORTS CONNECT, SPOTV NOW, BBC Player & SIAR

 

  • Movies Pack – Unifi TV app, HBO GO & Disney+ Hotstar

 

  • Kids Pack – Unifi TV app & Disney+ Hotstar

 

  • Sports Pack – Unifi TV app, beIN SPORTS CONNECT & SPOTV NOW

 

  • Varnam Plus Pack – Unifi TV app & Simply South

 

  • Aneka Plus Pack – Unifi TV app, Vidio & SIAR

 

  • Ruby Plus Pack – Unifi TV app & TVBAnywhere+ (VOD Zone)

You will also be bound by the terms and conditions of the individual streaming apps.

Do not worry, you are entitled to the streaming app access with your Unifi TV Pack subscription. Please disregard the expiry date on the app and continue to have fun binge-watching!

For the convenience of our customers, we highly encourage payment via Unifi billing (direct carrier billing).

There are several payment channels to pay your Unifi bill:
a) MyUnifi app
b) Unifi portal via https://selfcare.unifi.com.my/
c) Selected preferred online banking portals
d) Nearest TMpoint/Unifi Store or TMpoint Authorised Dealer (TAD)
e) POS Malaysia


For more payment channels, visit http://i.unifi.my/paymentchannels

 

We apologise for the inconvenience caused. Please follow the below steps to clear the cache on your Unifi TV Box:

  1. Go to “Settings”
  2. Select “Apps”
  3. Select “Unifi TV”
  4. Click on “Clear cache”

 

Unfortunately no, because the streaming apps subscription and exclusive deals are exclusive to your Unifi Home account.

Feel free to reach out to us via our digital platforms:
Live Chat on https://maya.unifi.com.my or My Unifi app.

Unfortunately, if you cancel the subscription midway of the billing cycle, you will not be refunded for the remaining period. This means, you can still enjoy the service until the end of the billing cycle for that month or quarter*. Your access to the service will be discontinued starting from the next billing cycle and no further charges will be reflected in your bill.

Note: For Disney+ Hotstar a la carte option (RM54.90 for 3 months), this is based on Disney’s current retail price, and will be billed on a 3-month basis.

Feel free to reach out to us via our digital platforms:
Live Chat on https://maya.unifi.com.my or My Unifi app.

For more information regarding the streaming apps, please check out the respective streaming apps’ T&C and FAQ from the links below:

 

YOUKU

T&C : https://terms.alicdn.com/legal-agreement/terms/suit_bu1_unification/suit_bu1_unification202005142208_14749.html

FAQ : https://t.youku.com/yep/page/pc/youkukefu?spm=a2hja.14919748

 

Vidio

T&C : https://www.vidio.com/pages/terms-and-conditions

FAQ : https://support.vidio.com/support/home

 

Durioo+

T&C : https://my.duriooplus.com/tos

FAQ : https://my.duriooplus.com/help

 

HBO GO

T&C : https://www.hbogoasia.my/terms_of_service

FAQ : https://www.hbogoasia.my/help/faq

 

Netflix

T&C : https://help.netflix.com/en/legal/termsofuse

FAQ : https://help.netflix.com/en/node/412

 

TVBAnywhere+

T&C :https://www.tvbanywhere.com/terms-of-services.html

FAQ : https://www.tvbanywhere.com/faq.html

 

iQIYI

T&C : https://www.iq.com/intl-common/international-useragreement.html?lang=en_us

FAQ :  https://www.iq.com/intl-common/international-privacyagreement.html?lang=en_us

 

Viu

T&C : https://www.viu.com/ott/my/en/all/terms

FAQ : https://www.viu.com/ott/my/en/all/terms

 

ZEE5

T&C : https://www.zee5.com/global/termsofuse

FAQ : https://faq.zee5.com/?country=MY

 

Simply South

T&C : https://www.simplysouth.tv/terms

FAQ : https://www.simplysouth.tv/faq

 

Amazon Prime Video

T&C : https://www.primevideo.com/help/ref=atv_hp_nd_cnt?nodeId=202095490

FAQ : https://www.primevideo.com/help/ref=atv_nb_hp

 

WeTV

T&C : https://wetv.vip/static/terms-en.html

FAQ : https://wetv.vip/static/help.html?language=en&areacode=153576

 

Disney+ Hotstar

T&C : https://www.hotstar.com/my/terms-of-use

FAQ : https://help.hotstar.com/my/en/support/home

 

beIN SPORTS CONNECT

T&C : https://support.connect-my.beinsports.com/hc/en-us/articles/360032504212-Terms-Conditions

FAQ : https://support.connect-my.beinsports.com/hc/en-us

 

SPOTV NOW

T&C : www.spotvnow.com

FAQ : www.spotvnow.com

 

MangoTV

T&C : https://w.mgtv.com/

FAQ : https://w.mgtv.com/

 

YuppTV

T&C : https://www.yupptv.com/help/terms-and-conditions

FAQ : https://yupptv.freshdesk.com/support/home

 

BBC Player

T&C : https://player.bbc.com/en/terms-and-conditions

FAQ : https://player.bbc.com/en/help-and-support

 

SIAR

T&C : https://siar.my/terma-penggunaan/

FAQ : https://siar.my/soalan-lazim/

 

ADDITIONAL QUESTIONS FOR NETFLIX

If you already have an existing Netflix subscription with Netflix, your existing Netflix account will need to be linked to your Unifi TV Pack by submitting your Netflix account credentials. Netflix will continue to charge you separately for your existing subscription until your Netflix account is linked to your Unifi TV Pack.

 

If your existing Netflix subscription is billed through Apple, you will need to manually cancel your Apple billing arrangement to avoid being double billed for your Netflix when you activate your Netflix plan.

 

 

Yes, you will be able to retain the viewing history if your registered email address with Unifi is the same as your existing Netflix account. This is because you still maintain your login credential.

For existing Unifi subscribers, you can add on or upgrade your Unifi TV Pack via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/  

 

For new subscribers, you can subscribe to Netflix with the new Unifi TV Packs via:

  1. The nearest TMpoint/Unifi Store
  2. Call by dialling 100 and press 4 to speak to our Unifi Care Crew
  3. Online at https://unifi.com.my/ngam

 

Netflix’s Terms of Use can be found at https://help.netflix.com/en/legal/termsofuse

Yes, you can. You may upgrade/change your Netflix plan as per offerings below:

  1. Netflix Standard – Additional RM17/month to upgrade from Basic.
  2. Netflix Premium – Additional RM10/month to upgrade from Standard. Additional RM27/month to upgrade from Basic.

 

To self-upgrade your Netflix plans, you can do so via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my or alternatively, visit Netflix.com and enter the “Account” section.

After a successful subscription, you will receive an email and/or SMS from Netflix and Unifi. Follow these simple steps to activate:

  1. Click on the activation link in the SMS and/or email or via MyUnifi app or Unifi portal https://selfcare.unifi.com.my/  
  2. On Netflix, select Sign up (new to Netflix) or Sign in (already with Netflix)
  3. Create a Netflix account and password on the page and click “Continue”. If you already have a Netflix account, enter your existing Netflix credentials (email and password)
  4. Click “Start Watching”.

Your bill after the change of plan will include prorated charges of the old (Basic plan) and new (Standard/Premium) plans according to your billing date. The prorate calculation Is further explained below.

 

Below are the additional monthly charges for Netflix plan upgrade:

 

 

Unifi TV Pack

Netflix Plan included at no extra cost

Upgrade to Standard

Upgrade to Premium

Ultimate Plus

Basic

+ RM17 per month

+RM27 per month

Ultimate Max

Standard

 

+ RM10 per month

 

Example of prorate calculation:

  • Billing cycle starts on 1st of every month i.e 1 July 2023
  • You upgrade your Netflix Basic Plan to Premium on 16 July 2023
  • In the next billing cycle on 1 August 2023, you will see prorated charges for your Netflix Basic Plan and additional charges for Netflix Premium Plan (Upgrade) at RM13.94, which is prorated from 16 July - 31 July
  • If you continue to subscribe to Netflix Premium Plan the following month in September onwards, your subsequent bills will reflect Netflix Premium Plan (Upgrade) at RM27, which is the full additional amount.

 

You can visit https://help.netflix.com/en/node/22 for further information about changing Netflix plan.


You might need to do any action below for Netflix availability on Unifi TV Box, depending on your setting:


• Scenario 1: Automatic update of Unifi TV Box firmware
• Scenario 2: Pop-up notification to update Unifi TV Box firmware
• Scenario 3: Manually update Unifi TV Box firmware via Settings > Device Preference > About > System Update


Once done, you can link your Netflix account to start streaming on Unifi TV Box.
You can also stream Netflix on any compatible devices. Please refer to the Netflix help page for more information on compatible devices https://devices.netflix.com/en

Account recovery is available in MyUnifi app or Unifi portal http://selfcare.unifi.com.my. Follow these simple steps below to recover your account:

  1. Click on “Recover My Account”
  2. Enter username and password
  3. If you have entered a wrong password, click “Reset your Netflix password” and reset it via the link sent to your email address.

Netflix certification is only for the Unifi TV Box here (refer to Q40).

Alternatively, you can stream Netflix on any compatible devices. Please refer to the Netflix help page for more information on compatible devices https://devices.netflix.com/en

We are sorry, the 30-day free trial for new subscribers does not include the Netflix offerings.

ADDITIONAL QUESTIONS FOR YOUKU

From 1st February – 29th February 2024, YOUKU is offering a promotion for existing Unifi TV Packs subscribers to add on YOUKU a la carte. During this promo period, you’ll enjoy a free trial of YOUKU for the first (1st) month, and you can cancel anytime during this period. Starting from the second (2nd) month onwards, the streaming app will be automatically charged at RM 9.90/month.

All Unifi TV Pack subscribers who want to add on YOUKU a la carte:
a) Ultimate Max Pack
b) Ultimate Plus Pack
c) Ultimate Pack
d) Family Pack
e) Movies Pack
f) Kids Pack
g) Sports Pack
h) Varnam Plus Pack
i) Aneka Plus Pack
j) Ruby Plus Pack

Your Unifi bill will show two (2) charges of RM 9.90 in the first (1st) month of your YOUKU subscription, under ‘Media Apps’. However, we will deduct the first (1st) month’s subscription fee amount from your second (2nd) month’s bill. The deduction will be reflected on your bill as an adjustment under ‘Media Apps’.

 

Please refer to Question 28 for more info on streaming app advanced charges.

TV Apps

From 15th January 2024, all new and existing Ruby Plus Pack will be bundled with TVBAnywhere+ streaming app. The access to the app’s VOD Zone will be included in your TV pack at no extra cost.


You can activate the access to TVBAnywhere+ via MyUnifi app or visit Unifi portal http://selfcare.unifi.com.my

You can still continue streaming MangoTV as long as your subscription to Ruby Plus Pack is still active, at no extra cost.

You can subscribe to TVBAnywhere+ streaming app as an add-on at a special discounted price from  RM9.90/month. Alternatively, you can also switch your existing active streaming app from MangoTV to TVBAnywhere+ (VOD Zone) for free. You can do all these via MyUnifi app or visit Unifi portal http://selfcare.unifi.com.my

Starting 15th January – 29th February 2024, Ruby Plus Pack subscribers who activate their bundled TVBAnywhere+ will get to stream full access to Premium Zone (VOD Zone + Channel Zone) until 29th February 2024.
You can activate the access to TVBAnywhere+ via MyUnifi app or visit Unifi portal http://selfcare.unifi.com.my

You can continue to enjoy TVBAnywhere+ (VOD Zone) after the promotion ends on 29th February 2024. To keep streaming Channel Zone, you can simply add on at only RM9.90/month via MyUnifi app or visit Unifi portal http://selfcare.unifi.com.my

Yes, you will get to enjoy this new price and it will be reflected in your next bill.

ADDITIONAL QUESTIONS FOR IQIYI

This is a special treat for you! Because you are subscribing to iQIYI with Unifi, you get to enjoy iQIYI VIP access to stream more content at your convenience.

If you are using the mobile app, please select “Log in via SMS” option to enjoy full access to the iQIYI app.

 

If you are using Unifi TV Box, please select “Log in with iQIYI account” and follow the simple steps to continue.

Don’t worry, you will not be affected. You can continue to subscribe to iQIYI a la carte at RM8.90/month.

Don’t worry, you will not be affected. You can continue to subscribe to iQIYI as an add-on at RM5.90/month.

ADDITIONAL QUESTIONS FOR VIDIO

From 1st February 2024, all new and existing Aneka Plus Pack will be bundled with Vidio streaming app. The access to the app will be included in your TV pack at no extra cost.
You can activate the access to Vidio via MyUnifi app or visit Unifi portal selfcare.unifi.com.my

You can still continue streaming Viu as long as your subscription to Aneka Plus Pack is still active, at no extra cost.

You can subscribe to Vidio streaming app as an add-on at a special discounted price from RM8.40/month. Alternatively, you can also switch your existing active streaming app from Viu to Vidio for free.
You can do all these via MyUnifi app or visit Unifi portal selfcare.unifi.com.my

ADDITIONAL QUESTIONS FOR MANGOTV

If you wish to edit your personal information or manage your account (e.g. change password, add security information etc.), you can log in and perform the actions through “Account Management”.

You may click on Me→Settings→Account and Security→Login to device management.

ADDITIONAL QUESTIONS FOR VIU

For first-time activation, it is compulsory that you have your device connected to Unifi Home Wi-Fi network. Once connected, you can register and log in using your Viu account. You can now enjoy the exclusive access to Viu included in your Unifi TV Pack subscription!

Below are the steps for you to login and start streaming Viu app:

 

Step 1: Once you install Viu app on your mobile device, it is compulsory to turn off the mobile data so it only connects to Unifi Home Wi-Fi network.

Step 2: To start logging in, go to the Viu app or viu.com on mobile browser (do not use desktop/laptop browser). Select “Continue with Email or Mobile”.

Step 3: Key in your registered mobile number but without the first digit, “0”. Example: If your mobile number is 0123456789, you only need to key in 123456789.

Step 4: Verify and key in the OTP number that you receive and you can start streaming.

ADDITIONAL QUESTIONS FOR MYSING

The final charging of MySing on your Unifi bill is November 2023. You will get to enjoy the app until your subscription expires or up to January 2024, whichever comes first.

ADDITIONAL QUESTIONS FOR DISNEY+ HOTSTAR

You can update your registered mobile number by contacting us at https://maya.unifi.com.my. We will process your request accordingly within 3 business days.

 

You can also update your registered mobile number here https://activate.unifi.com.my/ott/profile.aspx at “Manage My Streaming Apps”. However, you can only change the registered mobile number after 30 days of activation.

Yes, you will be able to retain the viewing history if your registered mobile number with Unifi is the same as your existing Disney+ Hotstar account. This is because you still maintain your login credential.

Firstly, you would need to go to “Manage My Streaming Apps” here https://activate.unifi.com.my/ott/profile.aspx to check if your bundled streaming app entitlement is activated.

 

If it is not indicated, you can activate your bundled streaming app at https://activate.unifi.com.my/ott/unifi.aspx?o=b with your Unifi ID (e.g. yourname@unifi).

 

If you require further assistance, please reach out to us via our digital platforms: Live Chat on https://maya.unifi.com.my or myunifi app.

You may provide another mobile number to enjoy the bundled access with Unifi TV Ultimate Pack. If you prefer to maintain the same mobile number, you may reach out to Disney+ Hotstar customer service for service cancellation before activating your bundled access entitlement with Unifi.

Eligible subscribers of Unifi TV Ultimate Pack who are yet to activate any of their current complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack will receive an email and/or SMS as a notification that they have the access to Disney+ Hotstar, starting 17 May 2022 onwards or option to pre-register interest. Beginning from 17 May 2022 onwards, all eligible subscribers shall be able to access or activate their new OTT app bundle consisting of Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW and BBC Player at https://activate.unifi.com.my; or

 

Eligible subscribers of Unifi TV Ultimate Pack who have activated and currently enjoying the complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack cannot access the new OTT app bundle. They will be given an email and/or SMS to switch to the new OTT app bundle during the pre-registration period., They can visit https://activate.unifi.com.my and select “Manage My Streaming Apps” to switch, starting from 17 May 2022 onwards.

Yes, you may enjoy Disney+ Hotstar on a la carte basis at the current retail price of RM54.90 for three (3) months by signing up via https://activate.unifi.com.my/ott/unifi.aspx?o=a

 

You will be billed on a quarterly basis in your Unifi bill on behalf of Disney.

Your subscription will commence on the date you first opt-in or are entitled to the access of Disney+ Hotstar with TM, in each case irrespective of whether you log in or complete the registration process for Disney+ Hotstar.

 

By subscribing to Disney+ Hotstar brought to you by TM, you will be required to confirm that you have read, understood, accepted and agreed to be bound by the following terms and conditions:

  1. General Terms and Conditions (for Unifi Over-The-Top (OTT) App Subscription https://activate.unifi.com.my/ott/lib/tnc/tnc.pdf;
  2. Terms and Conditions for Unifi TV Packs Subscriptions (if applicable) https://activate.unifi.com.my/ott/lib/tnc/packtnc.pdf;
  3. Disney+ Hotstar Terms Of Use https://www.hotstar.com/my/terms-of-use; and
  4. Disney+ Hotstar Privacy Policy https://www.hotstar.com/my/privacy-policy

 

ADDITIONAL QUESTIONS FOR SIAR

You can use the same email address. However, you would need to cancel the active subscription with SIAR first at https://siar.my

You can reset your password at https://siar.my/akaun/ and click on “Forgot your password?” to follow the simple steps.

Unfortunately, you may not change your registered login email address for now.

ADDITIONAL QUESTIONS FOR YUPPTV

Don’t worry, you will not be affected. You can continue to subscribe to YuppTV a la carte at RM12.50/month or RM15/month.

ADDITIONAL QUESTIONS FOR WETV

Starting 24th February 2023, WeTV has updated their price requirement with Unifi TV to increase the special Unifi TV Pack add-on offering to RM9.90/month.

Don’t worry, you are not affected by this price change. You can continue to subscribe to WeTV as an add-on at RM5.90/month throughout the promotional period which is until 31st December 2023, as long as you do not terminate the service.

You will not be able to enjoy the previous price of RM5.90/month for this add-on if you decide to terminate after 24th February 2023. You will be charged with the new price of RM9.90/month instead in line with the price update requirement from WeTV.