Support

While some of the streaming apps are very new in this region, we are excited to introduce the apps which feature the content genre as follow:

• MySing : MySing is a brand new first and only karaoke OTT app fully operated locally in Malaysia to bring karaoke entertainment back to the communities with more than 30,000 original quality karaoke content, with the latest hits in HD-quality.

• Disney+ Hotstar : Disney+ Hotstar is the streaming home of global and local hits. With endless entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and many more, there is something for everyone.

• beIN SPORTS CONNECT : Stream all beIN SPORTS content on beIN SPORTS CONNECT, a multi-device player accessible on the app or web. Catch every minute of
  every match across the UEFA Champions League, UEFA Europa League, LaLiga, Serie A, Ligue 1 & more LIVE and on demand – anywhere, anytime.

• SPOTV NOW : SPOTV NOW provides you with access to live sports streaming services, video on demand options and curated exclusive contents of premier Asian and International events, including MotoGP, The Open Championship, US Open and Wimbledon, World Table Tennis, and as well as Asian events such as Korean Baseball League (KBO) and V.League Japan competition. Also comes with Bahasa Melayu commentary for MotoGP live.

• WeTV : Enjoy premium entertainment on WeTV’s on demand streaming platform and bump up to VIP for more cool features. Watch the best ad-free local and Asian dramas, shows and anime.

• Amazon Prime Video : Watch movies, TV, and sports, including Amazon Originals like The Boys, The Marvelous Mrs. Maisel, and Tom Clancy’s Jack Ryan as well as recommendations just for you.

• TVBAnywhere+ : The most comprehensive Chinese entertainment platform published by TVB and delivers the latest & greatest content from TVB anytime, anywhere.

• Lionsgate Play : Home to blockbuster movies, premium Originals and binge-worthy shows.

• iQIYI : Home to Asia’s hottest entertainment. Bringing you the best of local, Korean and Chinese dramas, movies, variety shows and anime.

• Viu : Gives you instant access to all your favourite dramas, comedies, horror and more! Watch hit TV shows from Korea, Japan, China, Thailand, Indonesia, Malaysia, Myanmar, Turkey, the Middle East and India as well as our own Viu Originals.

• ZEE5 : The only streaming app that offers content in 18 languages. Home to 170,000+ hours of On Demand Content. The platform brings together the best of Originals, Movies and TV Shows, Music, Cineplays and Health and Lifestyle content all in one single destination.

• Simply South : Your one-stop destination for the best of all things entertainment! Pick from a collection of the newest Tamil, Malayalam and Telugu movies, and evergreen classics.

• YuppTV : YuppTV is one of the largest online TV platform with over 200+ Live Indian TV Channels, 7 days of catch-up TV, Latest Regional and Bollywood/Hindi Movies.

• ShemarooMe : A one stop destination with over 10,000+ hours of premium Bollywood content covering multiple languages and genres like Movies, Comedy, Kids, Music Videos & 24/7 TV.

• BBC Player : BBC Player service is an authenticated multi-genre SVOD (Subscription Video On Demand) service that allows viewers to watch the very best BBC programmes anytime, anywhere. It is available online (www.bbcplayer.com), and as an app on Apple App Store for iOS devices and Google Play Store for Android devices.

From 13^th July 2022 onwards, all new and existing Ultimate Pack subscribers get to enjoy access to five (5) streaming apps included in the pack at no extra cost as below:

1. Disney+ Hotstar
2. beIN SPORTS CONNECT
3. SPOTV NOW
4. BBC Player
5. *Lionsgate Play (90-day free access between campaign period 13^th July 2022 until 12^th October 2022)

Starting 13^th July 2022, all new and existing subscribers of the following packs get to enjoy access to two (2) streaming apps included in the pack at no extra cost:

1. Aneka Plus Pack - Viu & *Lionsgate Play (90-day free access between campaign period 13^th July 2022 until 12^th October 2022)
2. Ruby Plus Pack – iQIYI & *Lionsgate Play (90-day free access between campaign period 13^th July 2022 until 12^th October 2022)
3. Varnam Plus Pack - Simply South & *Lionsgate Play (90-day free access between campaign period 13^th July 2022 until 12^th October 2022)

From 17^th May 2022 onwards, all new unifi Home 100Mbps with Varnam Plus, Aneka Plus and Ruby Plus Packs subscribers get to enjoy 6-month access to one (1) additional streaming app included in the pack at no extra cost as below:

1. Disney+ Hotstar

From 17^th May 2022 onwards, all new unifi Home 100Mbps broadband only subscribers get to enjoy 6-month access to one (1) streaming app included in at no extra cost as below:

1. Disney+ Hotstar

*For more questions related to Lionsgate Play 90-day free access campaign, kindly refer to “Additional Questions for Lionsgate Play” section

The streaming apps are best viewed on unifi Plus Box.

You may also download the respective apps on your mobile phone and/or tablet via the app stores or watch it via your Smart TV.

Good news! You can enjoy this offering as long as you are a unifi TV Pack subscriber and there will be no additional charges to your existing monthly subscription upon activating the app.

Disclaimer: TM holds the rights to amend, add, or change the channel list in the pack as per the T&C.

You will receive an email once your new Ultimate Pack is successfully activated. To activate your bundled streaming apps, you can visit https://activate.unifi.com.my/disney

You can start streaming Disney+ Hotstar, beIN SPORTS CONNECT and SPOTV NOW from 17^th May 2022 onwards, upon receiving the confirmation email and SMS from us.

For existing unifi TV customers with Varnam, Aneka or Ruby pack, you can upgrade/subscribe to Ultimate Pack at https://unifi.com.my/UYWcampaignCLM?slofCode=CLMP14

For new unifi Home customers, you can explore the broadband and entertainment bundle plans at https://unifi.com.my/extraordinary. The bundled streaming apps will be activated with your email/mobile number registered to unifi. You will receive a notification via email and/or SMS to access the bundled streaming apps. Download the apps on your unifi Plus Box or compatible devices to enjoy your entitlement.
To find out more about your streaming app entitlement, you can visit https://activate.unifi.com.my and select “Manage My Streaming Apps”.

Starting 22^nd April 2022, you will be given an option to switch your current activated bundled streaming app offering as below:

1. BBC Player
2. Lionsgate Play
3. 1 other OTT app of your choice

to the new Ultimate Pack streaming app bundle offering consisting of the following streaming apps at no additional cost.

1. Disney+ Hotstar
2. beIN SPORTS CONNECT
3. SPOTV NOW
4. BBC Player

You will receive an email to register your interest starting 22^nd  April 2022 onwards. Upon registration of interest, you will still be able to enjoy your current activated bundled streaming app offering until the new Ultimate Pack bundled streaming app offering kicks in from 17^th May 2022 onwards.

If you wish to maintain the current activated bundle, you may ignore the email. You will be able to enjoy the activated apps as long as you are still an Ultimate Pack subscriber.

Starting 22^nd April 2022, Ultimate Pack comes with the following streaming apps:

1. Disney+ Hotstar
2. beIN SPORTS CONNECT
3. SPOTV NOW
4. BBC Player

You will be able to enjoy these streaming apps from 17^th May onwards. The old Ultimate Pack bundle offering will no longer be valid for activation.

For more info on your active streaming app bundle, you can visit https://activate.unifi.com.my and select “Manage My Streaming Apps”.

Customers who subscribed to special unifi TV Pack add-on pricing during the campaign period will get to enjoy the special price until they terminate the streaming app subscription.

The streaming apps with limited time offer (from 1st February 2022 – 31st December 2022) for unifi TV Pack add-on are as below:

1. TVBAnywhere+
2. iQIYI
3. Viu
4. Simply South
5. ZEE5
6. ShemarooMe
7. YuppTV
8. WeTV
9. Lionsgate Play (promo ends 31 st July 2022)

The streaming apps can be accessed across the following number of devices. This includes access via unifi Plus Box.

• TVBAnywhere+ - Up to 2 devices concurrently

• Lionsgate Play -  Up to 2 devices concurrently

• iQIYI - Up to 2 devices concurrently

• Viu - Up to 5 devices concurrently

• ZEE5 - Up to 5 devices concurrently

• Simply South - Up to 3 devices concurrently

• Amazon Prime Video - Up to 3 devices concurrently

• BBC Player - Unlimited

• YuppTV - Up to 4 devices concurrently

• ShemarooMe - Up to 4 devices concurrently

• WeTV - Up to 2 devices concurrently

• MySing - Only 1 device concurrently

• Disney+ Hotstar - Up to 2 devices concurrently

• beIN SPORTS CONNECT - Only 1 device concurrently

• SPOTV NOW - Only 1 device concurrently
   

Step 1: Visit the microsite https://activate.unifi.com.my/ott/unifi.aspx?o=b to activate the bundled streaming app(s).

Step 2: Verify/Key-in your unifi ID and verify your contact number. Select the streaming app of your choice.

Step 3: You will receive an SMS containing a One-time Password (OTP). Key-in the OTP and select “Confirm”.

Step 4: After activation is successful on the microsite, you can enjoy the streaming apps on unifi Plus Box or directly from the streaming app(s).

Steps to connect and enjoy the streaming apps are unique to its own. You may refer to the user guides for each streaming app at https://unifi.com.my/tv/tv-apps/

There’s no specific time for you to activate. But we highly recommend you activate it as soon as you can to enjoy the best entertainment with unifi.

 To activate, visit our microsite https://activate.unifi.com.my/ott/unifi.aspx?o=b

Starting 14^th March 2022, all vernacular packs (Varnam Plus Pack, Aneka Plus Pack and Ruby Plus Pack) can switch its bundled streaming app to one (1) of the following:

1. Viu
2. iQIYI
3. Simply South
4. ZEE5
5. WeTV

 Once you have opted to switch your current app with another eligible app (as listed above), you will still have access to the current app until the expiry date. The expiry date of the current app can be seen in the app itself.

 The subscription of the new app will start on the day after the  expiry date of the current app.

 You may visit this link to switch https://activate.unifi.com.my/ott/profile.aspx

For Ultimate Pack customers, if you have opted in for the new OTT streaming bundle (Disney+ Hotstar, BBC Player, beIN SPORTS CONNECT & SPOTV NOW), you will not be able to switch any of the OTTs with other OTTs. However, you can subscribe to the other OTTs on ala-carte basis.

Yes, for vernacular packs (Varnam Plus Pack, Aneka Plus Pack and Ruby Plus Pack) you can switch the apps as many times as you want at no additional costs. However, kindly note that you can only switch to any one (1) of the streaming apps below:

1. Viu
2. iQIYI
3. Simply South
4. ZEE5
5. WeTV

 Please visit this link to switch https://activate.unifi.com.my/ott/profile.aspx

Starting 14^th March, if you are on any vernacular packs (Varnam Plus Pack, Aneka Plus Pack and Ruby Plus Pack) you can switch your current streaming app to WeTV anytime, at no additional costs.

 You may visit this link to switch https://activate.unifi.com.my/ott/profile.aspx

If you are interested to subscribe to the following streaming apps, you can subscribe on a la carte basis via  https://activate.unifi.com.my/ott/unifi.aspx?o=a.

1. Disney+ Hotstar
2. MySing
3. TVBAnywhere+
4. Amazon Prime Video (via unifi Plus Box only)
5. BBC Player
6. YuppTV
7. ShemarooMe
8. Lionsgate Play
9. Viu
10. Simply South
11. ZEE5
12. WeTV

The access of these 2 apps is exclusive to unifi TV Ultimate Pack subscribers at no additional costs. SPOTV NOW will be available  on a la carte basis soon.

There are different login credentials for each streaming app, as below:

You may also check the confirmation e-mail you have received upon successful registration.

You can check your unifi ID (i.e. yourname@unifi) in your monthly bill. You can easily access it via myunifi app or unifi portal at unifi.com.my.

Please verify your mobile number again.

If it is not the correct mobile number, you can update your latest account contact details by reaching out to us via our digital platforms: Live Chat on https://maya.unifi.com.my or myunifi app.

Please check if you may have set up an SMS blocked list on your phone. You would have to remove the number 62100 / 66555 from the blocked list.

There might also be a network delay by your mobile network provider. Please wait for a while before you retry.

The OTP is valid within five (5) minutes upon generation. If your OTP becomes invalid, you can request for the OTP to be sent again to your verified mobile number.

Please wait for a moment and try to reload your inbox.

Alternatively, you may try to check the spam/junk mail folder.

If these methods fail, please reach out to us via our digital platforms: Live Chat on https://maya.unifi.com.my or myunifi app for further assistance.

You can refer to the e-mail and SMS received when you activated the streaming app.

Sorry, the streaming apps are available on unifi Plus Box only.

There are several options that you can explore:

• Upgrade to unifi Plus Box at RM20/month
• Subscribe or upgrade to any of unifi TV Packs, which includes unifi Plus Box
• You can also watch the streaming apps on the respective mobile apps

You would need to subscribe to unifi Home with any of unifi TV Packs to enjoy the added benefits with streaming apps.

Please visit www.unifi.com.my/extraordinary or the nearest TMpoint to subscribe.

For first-time activation, it is best for you to be connected to unifi Wi-Fi network to enjoy special deals.

Once the activation is successful, you are free to use the streaming apps subscribed anytime, anywhere. All you need is a stable internet connection, regardless of the service provider.

We would recommend that you terminate your current subscription first, and then subscribe to the streaming app via unifi. This is to avoid you being double charged for the same service.

Yes, if you are a unifi TV Pack subscriber, you are eligible to subscribe to the below streaming apps special add-on:

1. TVBAnywhere+
2. iQIYI
3. Viu
4. Simply South
5. ZEE5
6. ShemarooMe
7. YuppTV
8. WeTV
9. Lionsgate Play (promo ends 31^st July 2022)

So, we would advise you to terminate the current subscription and resubscribe to enjoy the special price during the campaign period.

To add-on the streaming apps, you can visit this link https://activate.unifi.com.my/ott/unifi.aspx?o=a. Key in your unifi ID (i.e. yourname@unifi) to check your eligibility for the special add-on price.

Yes, you can and you will get to enjoy the special unifi TV Pack add-on price for each of the streaming app available under this campaign:

1. TVBAnywhere+
2. iQIYI
3. Viu
4. Simply South
5. ZEE5
6. ShemarooMe
7. YuppTV
8. WeTV
9. Lionsgate Play (promo ends 31^st July 2022)

We’re sorry. Unfortunately, this campaign is only applicable for unifi fiber customers with unifi TV Packs.

No, there are no separate contract terms applied to the streaming app activation. The access to the streaming apps will be per the unifi TV Pack terms and conditions that you have subscribed to because the bundled streaming app is included as part of the pack offerings as below:

1. Ultimate Pack – with Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW and BBC Player
2. Varnam Plus Pack – with Simply South
3. Aneka Plus Pack – with Viu
4. Ruby Plus Pack – with iQIYI

You will also be bound by the terms and conditions of the individual streaming apps.

Do not worry, you are entitled to the streaming app access with your unifi TV Pack subscription. Please disregard the expiry date on the app and continue to have fun binge-watching!

For the convenience of our customers, we highly encourage payment via unifi billing (direct carrier billing).

There are several payment channels to pay your unifi bill:

1. myunifi app
2. unifi portal via www.unifi.com.my
3. Selected preferred online banking portals
4. Nearest TMpoint or TMpoint Authorised Dealer (TAD)
5. POS Malaysia

We apologise for the inconvenience caused. Please follow the below steps to clear the cache on your unifi Plus Box:

1. Go to “Settings”
2. Select “Apps”
3. Select “unifi TV”
4. Click on “Clear cache”

Unfortunately no, because the streaming apps subscription and exclusive deals are exclusive to your unifi Home account.

Feel free to reach out to us via our digital platforms:
Live Chat on https://maya.unifi.com.my or myunifi app.

Unfortunately, if you cancel the subscription midway of the billing cycle, you will not be refunded for the remaining period. This means, you can still enjoy the service until the end of the billing cycle for that month or quarter*. Your access to the service will be discontinued starting from the next billing cycle and no further charges will be reflected in your bill.

Note: For Disney+ Hotstar a la carte option (RM54.90 for 3 months), this is based on Disney’s current retail price, and will be billed on a 3-month basis.

Feel free to reach out to us via our digital platforms:
Live Chat on https://maya.unifi.com.my or myunifi app.

For more information regarding the streaming apps, please check out the respective streaming apps’ T&C and FAQ from the links below:

TVBAnywhere+

T&C :https://www.tvbanywhere.com/terms-of-services.html

FAQ : https://www.tvbanywhere.com/faq.html

Lionsgate Play

T&C : https://lionsgateplay.com/termsandconditions

FAQ : https://lionsgateplay.com/faq

iQIYI

T&C : https://www.iq.com/intl-common/international-useragreement.html?lang=en_us

FAQ :  https://www.iq.com/intl-common/international-privacyagreement.html?lang=en_us

Viu

T&C : https://www.viu.com/ott/my/en/all/terms

FAQ : https://www.viu.com/ott/my/en/all/terms

ZEE5

T&C : https://www.zee5.com/global/termsofuse

FAQ : https://faq.zee5.com/?country=MY

Simply South

T&C : https://www.simplysouth.tv/terms

FAQ : https://www.simplysouth.tv/faq

Amazon Prime Video

T&C : https://www.primevideo.com/help/ref=atv_hp_nd_cnt?nodeId=202095490

FAQ : https://www.primevideo.com/help/ref=atv_nb_hp

WeTV

T&C : https://wetv.vip/static/terms-en.html

FAQ : https://wetv.vip/static/help.html?language=en&areacode=153576

MySing

T&C : https://mysing.com.my/app_license_agreement/

FAQ : https://mysing.com.my/app_faq/

Disney+ Hotstar

T&C : https://www.hotstar.com/my/terms-of-use

FAQ : https://help.hotstar.com/my/en/support/home

beIN SPORTS CONNECT

T&C : https://support.connect-my.beinsports.com/hc/en-us/articles/360032504212-Terms-Conditions

FAQ : https://support.connect-my.beinsports.com/hc/en-us

SPOTV NOW

T&C : www.spotvnow.com

FAQ : www.spotvnow.com