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Ultimate Pack

All-in-one Ultimate Pack
70+ channels and 4 streaming apps

 

The ultimate entertainment pack for your and your entire family! Enjoy ALL of unifi TV channels including beIN SPORTS, Nickelodeon, tvN, Warner TV, Celestial Movies, AXN, DEGUP, GEM, K-Plus, Animax and many more.

 

This pack also comes with access to streaming apps like Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW and BBC Player at no extra cost. If you already have Ultimate Pack, activate here.

 

Terms and conditions apply.

Help & Support (127 results)

What is unifi TV?

unifi TV (formerly known as HyppTV) is an IPTV (Internet Protocol Television) service where TV content is delivered digitally through an internet network. In TM’s case, the content is delivered through a high speed broadband service right to your television set via a TM-provided unifi TV Box. It offers you On Demand services, Interactive applications and the ability to broadcast live TV channels. It is offered as part of our unifi consumer packages.

Is there any difference between the current unifi TV and the previous HyppTV?

unifi TV is previously known as HyppTV. Your package and viewing experience will continue without any interruptions.

What are the key offerings of unifi TV?

There are many new offerings that unifi TV brings to you:

• unifi TV provides you with a new TV experience where you can do more with your TV!

• Be in control of your TV – you only need to pay for the broadcast live TV channels and on-demand services that you want to watch.

• Be the first to watch shows 24 hours from their origin country release

• No more fixed schedules so you can watch TV whenever you want – for On Demand services, you can choose what to watch at your convenience.

• Enjoy your TV come rain or shine with no disruptions – you can watch TV any time, throughout all kinds of weather.

• More value and more to watch with streaming apps (OTT) - now there are more than just regular channels with unifi TV. Unlimited access to the best streaming apps are now available bundled with unifi TV Packs or ala carte

 

 

Can I still watch unifi TV programs during bad weather?

Yes. You can still enjoy your unifi TV programs even during bad weather. This is because unifi TV is offered over high speed broadband so, it is unaffected by bad weather.

What is the difference between unifi TV and other satellite TV operators?

• unifi TV is different from other satellite TV operators in that it is delivered via a high speed broadband network to your TV. This gives you added benefits such as not being affected by bad weather. Being on a broadband platform also lets you experience our Interactive applications.

• unifi TV also differs in term of the pricing model where we take on an on-demand approach. This means you pay only for the live TV channels, movies or series you want to watch rather than paying for the entire package.

I have already subscribed to another Pay TV service, can I still subscribe to unifi TV?

Yes, you can still subscribe to unifi TV even if you have already subscribed to another Pay TV service. This is because unifi TV uses unifi's high speed broadband to deliver its content and so, it won't affect the other Pay TV service.

When I watch unifi TV, will it impact my other Pay TV service?

No. As long as you can connect both services to your TV, you can choose to watch either one.

Can I watch unifi TV and access the internet at the same time?

Yes, you can watch unifi TV and access the internet at the same time. unifi TV will not disrupt your internet experience.

Can I subscribe to unifi TV without subscribing to unifi?

No. You have to subscribe to unifi since unifi TV is offered as a triple-play offering under unifi that includes internet, video (of unifi TV), and Voice.

Can I choose to only have either live TV channels or Video On Demand on my unifi TV?

Yes. You can choose any of the value added services from our premium live TV channels and/or Video On Demand on top of the free basic offering.

What are the different types of content offered by unifi TV?


There are mainly 3 types of content offered by unifi TV. In brief, they are:

• Video On Demand: Subscriber is able to purchase movies, TV series or programs and exclusive content through our Video On Demand (VOD) service.

• Broadcast live TV channels:

a) Broadcast live TV channels includes both international and local live TV channels.

b) unifi TV Free Channels: These are bundled with and part of all unifi consumer packages.

c) unifi TV Premium Channels: All unifi consumer packages’ customers can purchase the following channels individually at a unique price per channel. All channels' latest offering listing can be found on https://unifi.com.my/tv/shows

• Streaming app (OTT): Subscribers can watch movies, TV series and more with our 11 streaming app partners. These apps are available bundled with unifi TV Packs or on ala carte.

 

What is High Definition (HD) video?

• High Definition video refers to a video system with a resolution that is far superior and sharper than the current analogue TV or Standard Definition TV.

• unifi TV HD video features display resolutions of 1920 x 1080 pixels (1080i).

• To fully enjoy the HD video content, you will require an HD-Ready TV set to start with.

What is the unifi TV Graphical User Interface (GUI)?

• unifi TV Graphical User Interface (GUI) is a type of user interface that allows you to interact with all the content within the unifi TV service. It offers graphical icons, symbols and visual indicators to provide instructions that fully represent the information available to a user via the remote control. This helps you navigate through the service and get to the content that you want. Please refer to the User Guide on how to use the GUI.

Can I personalize my profile information?

Yes, customers can personalize their profile information through My Profile.
*This feature is available on unifi TV Media Box (STB) only.

Do I need to change the screen aspect on my own?

No, during installation, the installer will do it for you. Do keep in mind that, as of now, only 4:3 is available.
*This feature is available on unifi TV Media Box (STB) only.

If I buy a new TV set, do I need to adjust the screen aspect?

No, it will follow the default screen aspect.
*This feature is available on unifi TV Media Box (STB) only.

Will it affect the quality of the picture if I change the screen aspect?

No, changes on your screen aspect will not affect the quality of the picture.
*This feature is available on unifi TV Media Box (STB) only.

How can I change the screen effects on my TV?

Just go to the Settings option from the main menu, follow some simple instructions, and confirm the changes by pressing the OK button.
*This feature is available on unifi TV Media Box (STB) only.

Do I need to change the screen aspect every time I switch on this service?

No, once you change the screen aspect in the Settings, it will be saved until you make further changes.
*This feature is available on unifi TV Media Box (STB) only.

Is there any commitment period for unifi TV?

The minimum contract period for the unifi TV service will be in accordance to your unifi contract. For monthly-based subscription content i.e. ala carte premium channels, the subscription will only be cancelled or terminated upon the customer’s request. Otherwise, it will automatically be renewed every month.

How do I purchase a premium channel?

•  Via unifi TV EPG – when you browse to an unsubscribed premium channel, you will be given an option to subscribe by pressing the "OK" button on your remote after 30-second preview. Enter your PIN to confirm the purchase. You will be able to watch the channel once subscription is successful.

•  Via TMpoint - Visit any nearby TMpoint outlets and mention your unifi TV user ID and the channel(s) you wish to subscribe to.

•  unifi Portal - Login to the unifi Self Care (https://unifi.com.my) and follow the instructions accordingly.

•  via unifi PlayTV app - Login to your unifi PlayTV account and simply subscribe to your preferred channel.  You also can watch the channel on your unifi TV Media box (STB) or the latest unifi Plus Box.

 

How do I purchase On Demand content?

Via unifi TV EPG – when you browse through an unsubscribed On Demand content, you will be given the option to subscribe to it by clicking the Confirm button. You will then be asked to enter your PIN to confirm the purchase. Once you have successfully subscribed, you will be able to enjoy the content as usual.

Via unifi PlayTV app - Login to your PlayTV account and simply subscribe the On Demand content by key in your Purchase PIN or redeem with VOD voucher code. You also can watch the On Demand content on your unifi TV Media box (STB) or latest unifi Plus Box.

What if I were to terminate my unifi TV service only? Would there be any penalty/charges/proration?

Proration will be applicable for monthly-based subscription content  i.e  ala carte premium channels.

Penalty of remaining month charge will be imposed for any termination within contract commitment period.

What is the unifi TV login password?

unifi TV login password is required to access the unifi TV service.

Where can I get my unifi TV login password?

The unifi TV login password is being setup and provided to you during the installation. If you require any support contact us via TM Live chat www.unifi.com.my/chat.

 

How do I change my unifi TV login password?

  • For unifi Plus Box and unifi PlayTV app users, to reset, download PlayTV app from App Store. Go to Profile, click Login and select Forgot Password to reset password.
  • For users with older unifi TV media boxes (white & grey colour), please reach out to us via the Live Chat platform on www.unifi.com.my/chat.

What is the Purchase PIN Number used for?

The Purchase PIN is a 6-digit PIN number used to purchase unifi TV content such as Video on Demand (VOD), Series Video on Demand (SVOD), Series on Demand (SOD), premium channels, and any other paid content.

How do I change my Purchase PIN number?

For unifi TV Media Box (STB) user, you can set your preferred Purchase PIN number yourself. Please proceed to My Profile option from the main menu and click on the Manage PIN under Profile Settings. From there, you are given an option to change your Purchase PIN number.

For unifi Plus Box user, you may update the PIN number in unifi PlayTV app by following the same steps as above.
 

How do I reset my Purchase PIN number?

For unifi TV Media Box (STB) user, you can reset your Purchase PIN number yourself. Proceed to My Profile option from the Main menu and click on the Manage PIN under Profile Settings. From there, you are given an option to reset/forgot your Purchase PIN number. 

For unifi Plus Box user, you may update the PIN number in unifi PlayTV app by following the same steps as above.

How do I change my Parental PIN number?

Your Parental PIN number is the same as your Purchase PIN number. For unifi TV Media Box (STB) user, you can set your preferred Parental PIN number yourself. Please proceed to My Profile option from the main menu and click on the Manage PIN under Profile Settings. 

For unifi Plus Box user, you may update the PIN number in unifi PlayTV app by following the same steps as above.

What if I forget my Purchase PIN number / Parental PIN number?

For unifi TV Media Box (STB) user, you can reset your Purchase PIN number yourself. Proceed to My Profile option from the Main menu and click on the Manage PIN under Profile Settings. From there, you are given an option to reset/forgot your Purchase PIN number. 

For unifi Plus Box user, you may update the PIN number in unifi PlayTV app by following the same steps as above.

What if I forget my unifi TV login Password?

You may reach out to us via Live Chat at www.unifi.com.my/chat or myunifi app

For UPB user, you may perform forgot password via unifi PlayTV app to reset to your unifi TV or PlayTV password
 

 

Do I need to key in my IPTV login password every time I switch to the unifi TV service?

No, you don’t have to key in the password every time you switch on to the unifi TV service.

What is the technology being used by the unifi TV service?

unifi TV leverages the broadband network with multicast and unicast technologies to deliver video content to our users. We also provide video content via the internet, where you can enjoy our content through Android TV devices and  unifi PlayTV mobile app.

Can I watch unifi TV on my PC? How about if I use a TV tuner card on my PC?

No, the service is delivered to your TV for the best viewing experience. Even with a TV tuner card installed in your PC, you will not be able to watch the unifi TV content because the content is encrypted and the decrypted version is only available on the unifi TV unifi TV Media box or unifi PlayTV app.

Will the unifi TV service affect the quality of my normal TV channels?

No, the service will not affect the quality of your normal TV channels.

What if my unifi TV shows an error which is preventing me from viewing the content?

Please ensure the HDMI and Ethernet cable connections as well as the connection between the RG and unifi TV Media box are fixed and in place. For unifi Plus Box, beside the cable please ensure that the WiFi connectivity is good as well. For add-on content, please ensure that you have purchased the required content prior to viewing. If the problem persists, feel free to reach out to us via our digital platforms: Live Chat on www.unifi.com.my/chat or myunifi app and share the error message on your TV screen.

My Set-Top Box (STB) has no signal, what can I do?

Please ensure the HDMI and Ethernet cable connections as well as the connection between the RG and unifi TV Media box are fixed and in place. For unifi Plus Box, beside the cable please ensure that the WiFi connectivity is good as well. Then, try to reboot your unifi TV Media Box or unifi Plus Box. If the problem persists, feel free to reach out to us via our digital platforms: Live Chat on www.unifi.com.my/chat or myunifi app and share the error message on your TV screen.

How can I prevent my children from watching any films or programs that are not suitable for them?

While we offer our subscribers a variety of TV channels and movies, some content may not be suitable for children. unifi TV provides Parental Lock feature that allows you to decide what your children can or cannot watch. This features can be activated via TV Guide settings which requires a 6-digit PIN code (Purchase PIN), simply choose any channels to lock and proceed with instructions given on your TV.

If my TV AV ports are fully filled up with my current devices, how can I watch unifi TV services?

You could purchase an additional AV switch for multiple connections or you may use the HDMI cable instead.

How can I access unifi TV channels outside of Malaysia?

For the time being, unifi TV is targeted to Malaysian households only. This means that unfortunately, you cannot access them outside of Malaysia.

What if my unifi TV STB / UPB malfunctions? Can TM send someone to check the unit? Will I need to pay?

Please contact our TM Live chat or Contact Centre for maintenance and after-sales support. If we determine that the STB / UPB malfunctioned due to manufacturing defects, there will be no charge to replace the STB / UPB during the warranty period (as the warranty only covers 'manufactured faults'). Do keep in mind that any unauthorized repair / modifications on the STB will void the warranty.

What are the warranty periods of the unifi TV STB / UPB and remote control?

•  unifi TV STB / UPB:

unifi TV STB / UPB has a twelve (12) month warranty period from the point of installation. For any faulty STB / UPB during the warranty period, TM will provide a replacement.

•  Remote control: 

There is no warranty for the remote control for both STB and UPB.

Is the Video On Demand service in unifi TV similar to other content service provider?

The Video On Demand service in unifi TV is different because it allows you to select which movies and series you want to watch. Once selected, you can choose to watch the movie any time you want without having to follow the schedule. You can also choose to watch it as many times as you like. While watching, you can even use functions like pause, rewind and fast forward, as well as bookmark!

Where can I subscribe to unifi TV services?

Kindly reach us at unifi.com.my or visit the nearest TMpoint outlets or any Authorized TM dealers.

I am a non-unifi customer, can I still subscribe to unifi TV?

You may download, register and enjoy unifi TV via unifi PlayTV app. For first-time subscriber, you get to enjoy 30-day free viewing of all premium channels.

Can I have more than one TV having unifi TV service? A multi room solution?

Yes, just add on additional unifi Plus Box (UPB) to your subscription and enjoy unifi TV at your convenience.

If I move to a new home, can I relocate my unifi TV?

Yes, kindly contact us at TM Live chat or TM Contact Center for relocation of your unifi service.

Can I temporarily suspend my unifi TV service?

Yes, however it must be together with your unifi package. You cannot suspend the unifi TV service alone. Please call our TM unifi Centre for more details.

Can I terminate my unifi TV?

Your unifi TV will automatically be terminated upon termination of your unifi package. You cannot terminate unifi TV alone.

Do I need to pay any penalty fees when I terminate the unifi TV service?

If you are still within your unifi contract period, a termination penalty fee may apply.

How many channels are in unifi TV?

For the complete listing of channels offered, kindly refer to: https://unifi.com.my/tv/plans
TM reserves the right to add, remove, replace, reduce or add to the number of unifi TV Broadcast TV Channels.

What are the channels in unifi TV?

There are over 70 live and on demand channels. The genres span across entertainment shows, TV series, movies, kids programs, news, live sports and more

How do I set a reminder?

You can set a reminder via TV Guide options, simply follow the instructions given on your TV.

*This feature is available on unifi TV Media Box (STB) only.

What is Mosaic? How do I access it?

• The Mosaic feature allows you to view all the channels you have subscribed to on one page. It is a useful tool as you can view what programs are showing on all the channels at once.

• To access the System Mosaic feature, just press Main Menu

• From each Mosaic page, you may choose any channel to view by navigating the arrow keys and clicking OK.

*This feature is available on unifi TV Media box (STB) only.


 

Can I choose to view more than or less than 45 channels on the System Mosaic screen?

Currently, the system is only able to show 16 channels on one Mosaic page. We will continue to improve the viewing experience as we add additional channels.
*This feature is available on unifi TV Media box (STB) only.

Why are the programs in the channels always repeating?

• Similar to all multi-channel Pay TV services around the world, unifi TV provides you with the convenience of watching all your favourite programs, even if they are playing simultaneously on different channels.

• If you are unable to watch your desired program for some reason, you can catch the missed program at a different time.

What is Picture in Picture (PIP)?

• The PIP feature allows you to view a TV channel on a small screen while you watch another one on the big screen.

• With this function, you can find other programs and, at the same time, not miss the current show you are watching.

• To activate PIP, choose Info button to view PIP

*This feature is available on unifi TV Media box (STB) only.

What is Audio Selection?

• For certain channels, unifi TV may provide several audio languages for the customer to choose from.

• For example, this feature is available for Dreamworks . You can choose between English, Mandarin and Malay.

• To activate Audio Selection, please click on the I/II button on your remote control (STB) or Audio option in UPB TV Guide.
 

Do I have to pay extra to use the TSTV feature?

The TSTV feature is not chargeable and is made free for all unifi TV subscribers.

Do I have to pay extra to use the Catch Up feature?

The Catch Up feature is not chargeable and is made free for all unifi TV subscribers.

What is Highlights Channel (CH 110)?

Highlights Channel is a dedicated channel featuring unifi TV content video promos. It highlights the latest and most popular TV programs, movies on demand, tutorials and more.

Can I record the content of unifi TV?

Customer can view previous programs using the Time Shift (up to 2 hours)  or Catch Up (up to 7 days)  features for selected channels via the remote control.

What is unifi PlayTV app?

  • unifi PlayTV is an app that can be downloaded from Google Play Store on Android, Apple App Store on iOS and AppGallery on Huawei.

 

  • unifi PlayTV enables you to stream and watch live TV channels and On-demand content on Android (Android Mobile and certified Android TV devices), iOS (iPhone and iPad) and web browser. This is in addition to watch unifi TV via your unifi TV Box and unifi Plus Box on your television set.

What is unifi TV (as part of unifi PlayTV app)?

  • unifi TV is an IPTV service offered by Telekom Malaysia Berhad (TM) through unifi, as part of unifi Home and Business packages.
  • You can watch variety of Live TV channels by subscribing to unifi TV packs or you can subscribe to any channels via ala-carte. There are also selections of On Demand movies from Hollywood, Local, Asian and Europe that you can purchase per title.

What is Purchase PIN?

Purchase PIN will enable you to subscribe Live Channels or buy On-Demand movies.

Note: Purchase PIN is only available for unifi TV subscribers

 

How to register for unifi PlayTV?

  • For unifi TV pack subscribers, you will be able to enjoy a complementary user ID, depending on your unifi broadband plan. Minimum complementary ID given can be used on two (2) concurrent devices.
  • All you need to do is download the unifi PlayTV and login using your unifi TV ID.
  • You can also upgrade to a plan that enables five (5) devices sharing at only RM10 monthly.

Note: For unifi TV subscribers, your login ID will be xxx@iptv or xxx@tvos.

Can I use the service if I am not subscribed to unifi TV pack?

  • Yes you can, simply register using your Facebook ID or mobile number.
  • This method will allow you to login via two (2) devices simultaneously.

Unable to Login

This may be due to the following reasons :

 

1. Incorrect user ID and password - Make sure that you typed in the correct ID and password.

  •  For unifi TV subscribers - please use the pre-defined ID : xxx@iptv OR xxx@tvos. Your ID is stated on your unifi bill and myunifi app.
  • For non-unifi TV and non-unifi broadband subscribers - your user ID can be your mobile number or Facebook ID.
  • If you have forgotten your password, just reset through your unifi PlayTV app from your mobile device, by following this steps:

 

  1. Launch your unifi PlayTV app
  2. Select “Forgot password”
  3. Key-in your login ID
  4. Select your preferred option to receive the verification code (the code will be sent to your registered mobile number or email). For unifi customers, please verify your mobile number, you may need to contact us if you have recently updated your mobile number.
  5. Key-in verification code
  6. Key-in new password

Note: If you failed to login using Facebook ID - Clear the app cache and re-login or re-install the app.

 

2. Possible connectivity error - check your data or Wi-Fi connection, ensure that you are connected to the Internet.

3. Maximum device login reached - try to logout from other device that is currently running the app.

How to download unifi PlayTV through Android device?

Follow these simple steps to download unifi PlayTV:

  • Open Google Play Store and search for “unifi TV”
  • Install the unifi PlayTV
  • Key-in your unifi PlayTV ID and password
  • Enjoy watching!

How to stream unifi PlayTV from my Android TV device?

  • At this moment, unifi PlayTV via Android TV OS is only available for unifi TV pack subscribers.
  • As unifi TV pack subscribers, you will be able to enjoy a complimentary user ID that can be used on two (2) concurrent devices.

I already registered for the account using my Facebook / mobile number. Can I use this account to login on unifi PlayTV on Android TV device?

No, you can’t. However, you may continue to enjoy unifi TV via unifi playTV from your mobile device or tablets using your Facebook/mobile number account.

What is the unifi PlayTV QR scanner feature?

  • The unifi PlayTV QR scanner is the latest feature available for unifi Home customers with unifi TV. The QR scanner feature on unifi PlayTV will help simplify the login method for unifi Plus Box and will also ease customers to participate in contests for unifi TV customers.
  • unifi Plus Box customers are now able to scan the QR code on their TV screen to start viewing unifi TV on unifi Plus Box by scanning QR code from their unifi PlayTV app.
  • With this function unifi Plus Box customer have the flexibility to login to their unifi Plus Box without using unifi Plus Box remote control and your TV screen keyboard.

How does the QR scanner work?

  • Just download the latest unifi PlayTV app on your device -mobile, tablet or iPad (downloadable from AppStore on iOS, Google Playstore on Android and AppGallery on Huawei) and follow these simple steps:
    1) Launch unifi PlayTV app and login using your unifi PlayTV login ID on your device
    2) Go to ”Profile” and choose “QR scan”
     
  • How to login to unifi Plus Box using QR Scanner?
    a) Launch unifi TV app from your unifi Plus Box
    b) Use the “QR Scan” feature in unifi playTV app to scan the QR code on your TV screen to authorise login
    c) All done, now you can enjoy watching!
     
  • How to join the contest via QR Scanner?
    a) Use the “QR Scan” feature in unifi PlayTV app to scan the QR code that will appear on your TV screen
    b) Join the contest and stand a chance to win attractive prizes. Kindly note, the contest will be based on campaign basis and we will announce it from time to time.

I’m not a unifi subscriber but I’ve logged in to unifi PlayTV app using my mobile/ Facebook account. Can I use the QR scanner to login to unifi Plus Box or my Android TV box?

The service is available only to unifi Home subscribers with unifi TV subscription.

I’m a unifi Home customer without unifi TV / unifi PlayTV plan. How do I enjoy the QR scanner function?

To enjoy the QR scanner function you need to be a unifi TV customer or upgrade your unifi Home with unifi TV subscription to enjoy the new QR scanner feature.

I’m a unifi Home customer that have subscribed to unifi TV but forgotten the password. How to retrieve my password?

If you have forgotten your password, just reset through your unifi PlayTV app from your mobile device, by following this steps:

  1. Launch your unifi PlayTV app
  2. Select “Forgot password”
  3. Key-in your login ID
  4. Select your preferred option to receive the verification code (the code will be sent to your registered mobile number or email). For unifi customers, please verify your mobile number, you may need to contact us if you have recently updated your mobile number.
  5. Key-in verification code
  6. Key-in new password

What are the streaming apps available on unifi TV?

As part of its continuous effort to bring enhanced viewing experience to the audience, unifi TV has partnered with 15 streaming apps starting 1st May 2022 as below:

 

  1. MySing – to be launched 1st May 2022
  2. Disney+ Hotstar – to be launched 17th May 2022
  3. beIN SPORTS CONNECT – to be launched 17th May 2022
  4. SPOTV NOW – to be launched 17th May 2022
  5. WeTV
  6. Amazon Prime Video
  7. TVBAnywhere+
  8. Lionsgate Play
  9. iQIYI
  10. Viu
  11. ZEE5
  12. Simply South
  13. YuppTV
  14. ShemarooMe
  15. BBC Player

Who is eligible to subscribe to these streaming apps?

From 17th May 2022 onwards, all new and existing Ultimate Pack subscribers get to enjoy access to four (4) streaming apps included in the pack as below:

  1. Disney+ Hotstar
  2. beIN SPORTS CONNECT
  3. SPOTV NOW
  4. BBC Player

 

Starting 1st January 2022, all new and existing Vernacular Packs subscribers get to enjoy access to one (1) streaming app included in the packs as below:

  1. Viu – for Aneka Plus Pack
  2. iQIYI – for Ruby Plus Pack
  3. Simply South – for Varnam Plus Pack

 

From 17th May 2022 onwards, all new unifi Home 100Mbps with Varnam Plus, Aneka Plus and Ruby Plus Packs subscribers get to enjoy 6-month access to one (1) additional streaming app included in the pack at no extra cost as below:

  1. Disney+ Hotstar

From 17th May 2022 onwards, all new unifi Home 100Mbps broadband only subscribers get to enjoy 6-month access to one (1) streaming app included in at no extra cost as below:

  1. Disney+ Hotstar

 

All new and existing unifi subscribers (with or without unifi TV Packs) can subscribe to the below streaming apps with special unifi TV Pack add-on or a la carte basis:

  1. Disney+ Hotstar – from 17th May 2022 onwards
  2. MySing (via unifi Plus Box only)
  3. TVBAnywhere+
  4. Amazon Prime Video (via unifi Plus Box only)
  5. BBC Player
  6. YuppTV
  7. ShemarooMe
  8. Lionsgate Play
  9. Viu
  10. Simply South
  11. ZEE5

 

Starting 1st February 2022 until 31st December 2022 (campaign period), all new and existing unifi TV Pack subscribers get to enjoy special add-on subscription of selected streaming apps:

  1. TVBAnywhere+
  2. iQIYI
  3. Viu
  4. Simply South
  5. ZEE5
  6. ShemarooMe
  7. YuppTV
  8. Lionsgate Play (promo ends 31st July 2022)
  9. WeTV (promo ends 31st July 2022)

 

I am a unifi TV Pack subscriber and I have activated the access to streaming apps bundled with my pack at no extra cost. How long do I get to enjoy this offering?

Good news! You can enjoy this offering as long as you are a unifi TV Pack subscriber and there will be no additional charges to your existing monthly subscription upon activating the app.

 

Disclaimer: TM holds the rights to amend, add, or change the channel list in the pack as per the T&C.

I am a unifi TV Pack subscriber. How do I activate the streaming apps bundled in the pack?

Step 1: Visit the microsite https://activate.unifi.com.my/ott/unifi.aspx?o=b to activate the bundled streaming app(s).

 

Step 2: Verify/Key-in your unifi ID and verify your contact number. Select the streaming app of your choice.

 

Step 3: You will receive an SMS containing a One-time Password (OTP). Key-in the OTP and select “Confirm”.

 

Step 4: After activation is successful on the microsite, you can enjoy the streaming apps on unifi Plus Box or directly from the streaming app(s).

 

Steps to connect and enjoy the streaming apps are unique to its own. You may refer to the user guides for each streaming app at https://unifi.com.my/tv/tv-apps/

 

I am not a unifi TV Pack subscriber. Can I subscribe to the new streaming app offering?

If you are interested to subscribe to the following streaming apps, you can subscribe on a la carte basis via https://activate.unifi.com.my/ott/unifi.aspx?o=a.

 

  1. Disney+ Hotstar – from 17th May 2022 onwards
  2. MySing
  3. TVBAnywhere+
  4. Amazon Prime Video (via unifi Plus Box only)
  5. BBC Player
  6. YuppTV
  7. ShemarooMe
  8. Lionsgate Play
  9. Viu
  10. Simply South
  11. ZEE5

Can I watch content from the streaming apps using unifi TV Media Box (white colour)?

Sorry, the streaming apps are available on unifi Plus Box only.

 

There are several options that you can explore:

  • Upgrade to unifi Plus Box at RM20/month
  • Subscribe or upgrade to any of unifi TV Packs, which includes unifi Plus Box
  • You can also watch the streaming apps on the respective mobile apps

I do not have any unifi Home broadband subscription currently. Can I get the streaming app offering?

You would need to subscribe to unifi Home with any of unifi TV Packs to enjoy the added benefits with streaming apps.

Please visit www.unifi.com.my/extraordinary or the nearest TMpoint to subscribe.

I want to activate the bundled access to the streaming apps that comes with my unifi TV Pack, at no extra cost. Is there a separate contract terms applied to this?

No, there is no separate contract terms applied to activation as the bundled streaming app is included as part of the pack offerings as below:

  1. Ultimate Pack – with Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW and BBC Player (from 17 May 2022 onwards)
  2. Varnam Plus Pack – with Simply South
  3. Aneka Plus Pack – with Viu
  4. Ruby Plus Pack – with iQIYI

Why do I see an expiry date when I activate the certain streaming app with bundled access?

Do not worry, you are entitled to the streaming app access with your unifi TV Pack subscription. Please disregard the expiry date on the app and continue to have fun binge-watching!

Why does my unifi Plus Box only display an empty/black screen?

We apologise for the inconvenience caused. Please follow the below steps to clear the cache on your unifi Plus Box:

  1. Go to “Settings”
  2. Select “Apps”
  3. Select “unifi TV”
  4. Click on “Clear cache”

 

Will I get a refund if I terminate my special unifi TV Pack add-on or a la carte streaming app subscription?

Unfortunately, if you cancel the subscription midway of the billing cycle, you will not be refunded for the remaining period. This means, you can still enjoy the service until the end of the billing cycle for that month or quarter*. Your access to the service will be discontinued starting from the next billing cycle and no further charges will be reflected in your bill.

Note: For Disney+ Hotstar a la carte option (RM54.90 for 3 months), this is based on Disney’s current retail price, and will be billed on a 3-month basis.

Streaming Issues

If you’re having problem to stream unifi TV from your Android device:

  1. Please ensure that you are watching on the latest certified Android TV OS device.
  2. Please ensure that you have sufficient download speed. The recommended minimum download speed is 30Mbps. The streaming quality will be based on the bandwidth speed available to ensure good video stream experience.

However, if the problem still persists, try resolving the issue with these steps:

  1. Check your internet connection by improving your Wi-Fi signal:
    • Move your router to a new location to improve the signal strength
    • To check any wireless interference from other devices such as cordless phone or microwave
    • It is also advisable to keep the number of connected devices minimal to ensure that you have sufficient bandwidth for streaming unifi TV via your Android device
  2. Restart your Android device and run unifi TV app
  3. Clear the unifi TV data
    • Go to Settings > Apps > unifi TV
    • Search for Clear Data menu, then press OK

If you have completed the steps as above but still unable to stream unifi TV, contact us via Live Chat and share your error code or issues that you are facing.

 

Watch unifi TV from outside of Malaysia

unifi TV can only be viewed within Malaysia only. This is due to the territorial restriction of the content viewing rights as stated by the content providers.

Unable to Login

Make sure that you provide the correct ID (e.g.: susan@iptv) password. If you forgot your password, you can reset your password from unifi PlayTV using your mobile device by selecting the Forgot Password button on the login page.

However, if you are still having problem on:

  1. Connectivity Error
    • Kindly check your data or Wi-Fi connection.
  2. Reached Maximum Device Login
    • Kindly logout from the other device that is currently running the unifi TV app (maximum is on 2 concurrent devices)
  3. Account not migrated.
    • We seek your patience, as unifi TV customers are currently being migrated in phases and expected to be completed by end of September 2020.

Should you require further assistance, kindly reach us at unifi.com.my/chat

What is unifi Plus Box (UPB)?

•  unifi Plus Box is unifi TV’s latest media box (Android TV Box) launched to maximise the viewing experience of our unifi
customers.
•  unifi Plus Box comes with the following features:
- Direct access to all content genre - linear channels, on demand programs and pre-installed streaming apps
- An interactive and immersive viewing experience.
- Enjoy your content in full High Definition (HD) and supports 4K quality.
- Use voice control with Google Assistant on your remote control.
- Cast content from your smart devices to your TV with unifi Plus Box.

For more info, visit https://unifi.com.my/tv/devices/unifi-plus-box

What is the difference between unifi TV Media Box (STB) and unifi Plus Box (UPB)?

With unifi Plus Box, the major difference that you will experience is the pre-installed streaming apps (OTT) available. You will enjoy benefits such as:-


•  Access to more content from our media streaming app partners which are pre-installed for your convenience to watch on the big screen eg; YouTube, Viu, iQiyi, WeTV and more.
•  You can also download your favourite apps available on Google Play Store
•  For more info on streaming apps, visit unifi TV website and select TV Apps https://unifi.com.my/tv/tv-apps

How can I get the unifi Plus Box?

There are several unifi plans that come with unifi Plus Box. unifi Plus Box is bundled with all unifi TV Packs and also available a la carte.

For more info, visit https://unifi.com.my/tv/devices/unifi-plus-box 

What are the streaming app offerings bundled with unifi TV Packs at no extra cost?

From 17th May 2022 onwards, all new Ultimate Pack subscribers get to enjoy access to four (4) streaming apps included in the pack at no extra cost as below:

  1. Disney+ Hotstar
  2. beIN SPORTS CONNECT
  3. SPOTV NOW
  4. BBC Player

 

Starting 1st January 2022, all new and existing subscribers of the following packs get to enjoy access to one (1) streaming app included in the pack at no extra cost:

  1. Aneka Plus Pack - Viu app
  2. Ruby Plus Pack – iQIYI app
  3. Varnam Plus Pack - Simply South app

 

From 17th May 2022 onwards, all new unifi Home 100Mbps with Varnam Plus, Aneka Plus and Ruby Plus Packs subscribers get to enjoy 6-month access to one (1) additional streaming app included in the pack at no extra cost as below:

  1. Disney+ Hotstar

 

From 17th May 2022 onwards, all new unifi Home 100Mbps broadband only subscribers get to enjoy 6-month access to one (1) streaming app included in at no extra cost as below:

  1. Disney+ Hotstar

 

What are the streaming app offerings available for unifi TV Pack add-on or a la carte subscription?

The streaming apps that you can subscribe with unifi TV Pack add-on on a la carte with unifi are as per the table below.

 

Starting 1st February 2022 until 31st December 2022 (campaign period), all new and existing subscribers of unifi TV Packs (Varnam Plus, Aneka Plus, Ruby Plus and Ultimate Pack) get to enjoy special add-on subscription of selected streaming apps:

 

  1. TVBAnywhere+
  2. iQIYI
  3. Viu
  4. Simply South
  5. ZEE5
  6. ShemarooMe
  7. YuppTV
  8. Lionsgate Play (promo ends 31 st July 2022)
  9. WeTV (promo ends 31st July 2022)

 

 

App

Offering

 

MySing

  • 30 days trial with free 5 songs/day (promo from 1st May 2022 – 31st October 2022)
  • A la carte RM14.90/month

 

 

Disney+ Hotstar

 

  • Special unifi TV Pack add-on at RM16.00/month
  • A la carte RM54.90 for 3 months (being Disney’s current retail price)

 

 

BBC Player

 

  • A la carte RM10/month

 

 

Amazon Prime Video

 

  • A la carte RM25/month (payment via credit card only)

 

 

TVBAnywhere+

 

  • Special unifi TV Pack add-on TVB Anywhere Channel Zone at RM16.00/month (promo ends 31st December 2022)
  • Special unifi TV Pack add-on TVB Anywhere VOD Zone at RM16.00/month (promo ends 31st December 2022)
  • Special unifi TV Pack add-on TVB Anywhere Premium Zone at RM32.00/month (promo ends 31st December 2022)
  • A la carte TVB Anywhere Channel Zone – RM19.90/month
  • A la carte TVB Anywhere VOD Zone – RM19.90/month
  • A la carte TVB Anywhere Premium Zone – RM39.90/month

 

 

Lionsgate Play

 

  • Special unifi TV Pack add-on at RM7.50/month (promo ends 31st July 2022)
  • A la carte RM14.90/month

 

 

iQIYI

 

  • Special unifi TV Pack add-on at RM5.90/month (promo ends 31st December 2022)

 

   

Viu

 

  • Special unifi TV Pack add-on at RM5.00/month (promo ends 31st December 2022)
  • A la carte RM12.90/month

 

 

ZEE5

 

  • Special unifi TV Pack add-on at RM12.50/month (promo ends 31st December 2022)
  • A la carte RM14.90/month

 

 

 

Simply South

  • Special unifi TV Pack add-on at RM8.50/month (promo ends 31st December 2022)
  • A la carte RM10/month

 

ShemarooMe

 

 

  • Special unifi TV Pack add-on at RM6.50/month (promo ends 31st December 2022)
  • A la carte RM8/month

 

 

 

YuppTV

 

  • Special unifi TV Pack add-on at RM12.50/month (except for YuppFlix plan, promo ends 31st December 2022)
  • A la carte YuppTV Tamil + YuppFlix: RM15/month
  • A la carte YuppTV Hindi + YuppFlix: RM15/month
  • A la carte YuppTV Bangla + Yuppflix: RM15/month
  • A la carte YuppTV Malayalam + YuppFlix: RM15/month
  • A la carte YuppTV Telugu + YuppFlix: RM15/month
  • A la carte YuppFlix: RM10/month

 

WeTV

 

 

  • Special unifi TV Pack add-on at RM5.90/month (promo ends 31st July 2022)
  • A la carte subscription will be available soon

 

 

 

SPOTV NOW

 

  • A la carte subscription will be available soon

 

 

I am a unifi TV Pack subscriber and I have subscribed to the streaming app with special add-on price during the campaign period. How long do I get to enjoy the discounted price?

Customers who subscribed to special unifi TV Pack add-on pricing during the campaign period will get to enjoy the special price until they terminate the streaming app subscription.

 

The streaming apps with limited time offer (from 1st February 2022 – 31st December 2022) for unifi TV Pack add-on are as below:

  1. TVBAnywhere+
  2. iQIYI
  3. Viu
  4. Simply South
  5. ZEE5
  6. ShemarooMe
  7. YuppTV
  8. Lionsgate Play (promo ends 31 st July 2022)
  9. WeTV (promo ends 31st July 2022)

 

I am a unifi TV Pack Subscriber. When should I activate the new streaming apps?

There’s no specific time for you to activate. But we highly recommend you activate it as soon as you can to enjoy the best entertainment with unifi.

 

 To activate, visit our microsite https://activate.unifi.com.my/ott/unifi.aspx?o=b

 

Can I switch the streaming apps bundled with my unifi TV vernacular Pack multiple times?

Yes, for vernacular packs (Varnam Plus Pack, Aneka Plus Pack and Ruby Plus Pack) you can switch the apps as many times as you want at no additional costs. However, kindly note that you can only switch to any one (1) of the streaming apps below:

  1. Viu
  2. iQIYI
  3. Simply South
  4. ZEE5
  5. WeTV

 

 Please visit this link to switch https://activate.unifi.com.my/ott/profile.aspx

 

I am a unifi TV Pack subscriber and I have already activated the bundled streaming apps. How do I get to enjoy WeTV which has just been launched?

Starting 14th March, if you are on any vernacular packs (Varnam Plus Pack, Aneka Plus Pack and Ruby Plus Pack) you can switch your current streaming app to WeTV anytime, at no additional costs.

 

 You may visit this link to switch https://activate.unifi.com.my/ott/profile.aspx

 

I have an existing a la carte subscription to a streaming app with unifi. Am I eligible to enjoy the special unifi TV Pack add- on price during the campaign period?

Yes, if you are a unifi TV Pack subscriber, you are eligible to subscribe to the below streaming apps special add-on:

  1. TVBAnywhere+
  2. iQIYI
  3. Viu
  4. Simply South
  5. ZEE5
  6. ShemarooMe
  7. YuppTV
  8. Lionsgate Play (promo ends 31st July 2022)
  9. WeTV (promo ends 31st July 2022)

 

So, we would advise you to terminate the current subscription and resubscribe to enjoy the special price during the campaign period.

 

To add-on the streaming apps a la carte, you can visit this link https://activate.unifi.com.my/ott/unifi.aspx?o=a. Key in your unifi ID (i.e. yourname@unifi) to check your eligibility for the special a la carte price.

Can I subscribe to more than one streaming app during this campaign period?

Yes, you can and you will get to enjoy the special unifi TV Pack add-on price for each of the streaming app available under this campaign:

  1. TVBAnywhere+
  2. iQIYI
  3. Viu
  4. Simply South
  5. ZEE5
  6. ShemarooMe
  7. YuppTV
  8. Lionsgate Play (promo ends 31 st July 2022)
  9. WeTV (promo ends 31st July 2022)

I am an existing unifi TV Pack subscriber with Streamyx network (TVOS). Why am I unable to enjoy the special unifi TV Pack add-on for selected streaming apps during the campaign period?

We’re sorry. Unfortunately, this campaign is only applicable for unifi fiber customers with unifi TV Packs.

How do I get the new Ultimate Pack with bundled streaming apps offering?

For existing unifi TV customers with Varnam, Aneka or Ruby pack, you can upgrade/subscribe to Ultimate Pack at https://unifi.com.my/UYWcampaignCLM?slofCode=CLMP14

 

For new unifi Home customers, you can explore the broadband and entertainment bundle plans at https://unifi.com.my/extraordinary. The bundled streaming apps will be activated with your email/mobile number registered to unifi. You will receive a notification via email and/or SMS to access the bundled streaming apps. Download the apps on your unifi Plus Box or compatible devices to enjoy your entitlement.
To find out more about your streaming app entitlement, you can visit https://activate.unifi.com.my and select “Manage My Streaming Apps”.

 

Why can’t I subscribe to beIN SPORTS CONNECT and SPOTV NOW on a la carte basis?

The access of these 2 apps is exclusive to unifi TV Ultimate Pack subscribers at no additional costs. SPOTV NOW will be available  on a la carte basis soon.

Why is iQIYI a la carte subscription at RM8.90/month not available anymore?

The option for a la carte subscription at RM8.90/month is currently suspended from 21st March 2022 until further notice.

 

There are several options for you to stream iQIYI, as below:

  1. Subscribe to unifi TV Ruby Plus Pack to activate free access to iQIYI
  2. Subscribe to iQIYI as special unifi TV Pack add-on at only RM5.90/month during campaign period 1st February 2022 – 31st December 2022, exclusive to unifi TV Packs subscribers.

I am an existing iQIYI subscriber at RM5.90/month because I have subscribed during special unifi TV Pack add-on campaign period. Will I be affected starting 21st March 2022?

Good news, you will not be affected. You will continue to subscribe to iQIYI as an add-on at RM5.90/month until you decide to terminate the streaming service

Why can’t I log in to Viu using the credentials received via confirmation email and SMS?

For first-time activation, you would need to have your device connected to unifi Home Wi-Fi network. Once connected, you can register and log in using your Viu account. You can now enjoy the exclusive access to Viu included in your unifi TV Pack subscription!

I have an existing Disney+ Hotstar account and I also have unifi TV Ultimate Pack registered to the same mobile number. How do I update my subscription so I can enjoy the bundled access entertainment?

You may provide another mobile number to enjoy the bundled access with unifi TV Ultimate Pack. If you prefer to maintain the same mobile number, you may reach out to Disney+ Hotstar customer service for service cancellation before activating your bundled access entitlement with unifi.

What is unifi TV Content Update July 2022?

As unifi TV aims to provide the best home and mobile entertainment solutions for our customers, we are excited to introduce three (3) new channels which will be available on unifi TV platform starting 1st July 2022.

 

The 3 new channels are:

  1. ZEE Thirai HD (CH 302)
  2. Sony YAY! HD (CH 303)
  3. WION HD (CH 613)

 

Who are able to enjoy these new channels?

a) All subscribers of unifi TV Ultimate Pack & Varnam Plus Pack (via media boxes and unifi PlayTV app)
b) Subscribers of unifi PlayTV app on other network providers
c) unifi Business customers
d) Hotel customers

I am an existing unifi TV Home pack customer. What are the changes to my existing subscription?

You will be able to enjoy the new channels as part of your pack subscriptions as below:

 

     

unifi TV Pack

Channels

 

Ultimate Pack

3 additional channels:

ZEE Thirai HD, Sony YAY! HD, WION HD

 

 

Aneka Plus Pack

No changes

 

 

Ruby Plus Pack

No changes

 

 

Varnam Plus Pack

3 additional channels:

ZEE Thirai HD, Sony YAY! HD, WION HD

 

 

You will also get to subscribe these new channels a la carte with the pricing below:

  1. ZEE Thirai HD at RM 9 per month
  2. Sony YAY! HD at RM 6 per month
  3. WION HD at RM6 per month

 

Disclaimer: TM holds the rights to amend, add, or change the channel list in the pack as per the Terms and Conditions (T&C).

I am an existing unifi TV SME Pack customer. What are the changes to my existing subscription?

For existing SME Pack customers, there will be no changes to your existing subscription.

 

Starting 1 September 2022, you will get to subscribe these new channels a la carte with the pricing below:

  1. ZEE Thirai HD at RM 45 per month
  2. Sony YAY! HD at RM 45 per month
  3. WION HD at RM30 per month

 

For new SME Pack customers who are interested to sign up for unifi TV BIZ Packs at RM70 per month, below are the BIZ Pack offerings:

 

     

unifi TV BIZ Pack

Channels

 

BIZ Fun Pack

Existing channels:

CNA HD

Travel Channel HD

HyppInspirasi HD

HyppSensasi HD

Dunia Sinema HD

ROCK Entertainment HD

ROCK Extreme HD

BBC Lifestyle HD

MTV Asia HD

Boomerang HD

DreamWorks HD

TV1

TV2

TV3

DidikTV KPM

8TV

TV9

TV AlHijrah

Laku Mall HD

Parlimen Malaysia

unifi Sports 1 – 5 HD

 

 

BIZ Corporate Pack

Existing channels:

CNA HD

BBC World News HD

Euronews

Al Jazeera HD

HyppInspirasi HD

HyppSensasi HD

Dunia Sinema HD

ROCK Extreme HD

BBC Lifestyle HD

TV1

TV2

TV3

DidikTV KPM

8TV

TV9

TV AlHijrah

Laku Mall HD

Parlimen Malaysia

unifi Sports 1 – 5 HD

 

 

BIZ Sports Pack

Existing channels:

SPOTV HD

SPOTV2 HD

TV1

TV2

TV3

DidikTV KPM

8TV

TV9

TV AlHijrah

Laku Mall HD

Parlimen Malaysia

unifi Sports 1 – 5 HD

beIN SPORTS 1 HD

beIN SPORTS 3 HD

 

 

 

Disclaimer: TM holds the rights to amend, add, or change the channel list in the pack as per the T&C.

I am an existing unifi TV Hotel Pack subscriber. What are the changes to my existing subscription?

You will be able to enjoy the new channels as part of your Hotel Pack subscriptions as below:

     

unifi TV Pack

Channels

 

Olive, Amber, Scarlet Packs

3 additional channels:

ZEE Thirai HD, Sony YAY! HD, WION HD

 

 

 

Starting 1 September 2022, you will also get to subscribe these new channels a la carte with the pricing below:

  1. ZEE Thirai HD at RM10 per month
  2. Sony YAY! HD at RM8 per month
  3. WION HD at RM8 per month

 

Disclaimer: TM holds the rights to amend, add, or change the channel list in the pack as per the T&C.

Where can I watch these newly introduced channels?

You can watch the new channels via unifi TV Media Box (in silver colour, white colour or unifi Plus Box) and via unifi PlayTV app on your mobile devices.

I am interested to subscribe to the new channels that are not included in my current subscription. How do I subscribe?

You have several options to subscribe to the channels that are not included in your current subscription, as below:

 

unifi Home customers

 

  1. You can upgrade to Ultimate Pack, which consists of all the latest channel line-up and exclusive access to selected streaming apps.
  2. You can subscribe to the new channels individually on a la carte basis starting 1st July 2022.
  3. Ultimate Pack and a la carte subscription can be done via unifi TV remote control, Live Chat or at the nearest TMpoint.
  4. Streaming app subscriptions can be done easily via https://activate.unifi.com.my,

 

unifi Business customers

 

  1. You can subscribe to the new channels individually as a la carte subscription starting 1st July 2022.
  2. A la carte subscription can be done via 100, Live Chat or at the nearest TMpoint to you.

 

How do I get notified about this unifi TV Content Update July 2022?

      

Home

 

Email & SMS – starting 27th June 2022

For all unifi customers

 

Web banner starting 1st July 2022

 

On unifi TV website www.unifi.com.my/tv and myunifi app

 

 

On-air video promos starting 1st July 2022

 

 

On selected unifi TV channels

 

More communication channels via unifi TV & unifi Social Media channels – starting 1st July 2022 onwards

 

What will be the impact on the existing monthly charges of my subscription?

You will now get to enjoy more exciting and fresh content line-up with these 3 new channels on unifi TV with no additional monthly charges to your existing subscription, especially to Ultimate Pack and Varnam Plus Pack subscribers.

Is there any clause that specifies TM’s right to remove any channels from unifi TV packs?

Each unifi TV Pack is governed by unifi TV Packs Subscription T&C.

 

You may refer to Clause 9 (Cancellation, Suspension or Delay) which indicates such term of modifying package.

 

CANCELLATION, TERMINATION, MODIFICATION, SUSPENSION OR DELAY

 

TM reserves the rights at all time to cancel, terminate, modify, suspend or delay the subscription of unifi TV Packs or any channels available in the unifi TV Packs. For the avoidance of doubt, any cancellation, termination, modification, suspension or delay by TM shall not entitle the Subscriber to any replacement of unifi TV Packs or channels, claim or compensation against TM for any and all loss or damage suffered or incurred by the Subscriber as a direct or indirect result of such action by TM.

I am an existing Ultimate Pack subscriber and I have received an email and/or SMS to inform me that I am entitled for Disney+ Hotstar access bundled at no extra cost. What should I do?

Eligible Subscribers of unifi TV Ultimate Pack who are yet to activate any of their current complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack will receive an EDM and/or SMS as a notification for Eligible Subscribers to have the access to Disney+ Hotstar, commencing from 17 May 2022 onwards or option to pre-register interest. Commencing from 17 May 2022 onwards, Eligible Subscribers shall be able to access or activate their new OTT app bundle consisting of Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW and BBC Player at https://activate.unifi.com.my; or


Eligible Subscribers of unifi TV Ultimate Pack who have activated and currently enjoying the complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack cannot access the new OTT app bundle. Eligible Subscribers will be given EDM and/or SMS to switch to the new OTT App bundle during the pre-registration period. From 17 May 2022 onwards, Eligible Subscribers can visit https://activate.unifi.com.my and select“Manage My Streaming Apps” to switch.

Can non-unifi TV Packs subscribers access Disney+ Hotstar?

Yes, you may enjoy Disney+ Hotstar on a la carte bases at the current retail price of RM54.90 for three (3) months by signing up via https://activate.unifi.com.my/ott/unifi.aspx?o=a

You will be billed on a quarterly basis in your unifi bill on behalf of Disney.

What are the terms of my access to Disney+ Hotstar?

Your subscription will comments on the date you first opt-in or are entitled to the access of Disney+ Hotstar with TM, in each case irrespective of whether you log in or complete the registration process for Disney+ Hotstar.

By subscribing to Disney+ Hotstar brought to you by TM, you will be required to confirm that you have read, understood, accepted and agreed to be bound by the following terms and conditions:

a) General Terms and Conditions (for unifi Over-The-Top (OTT) App Subscription

https://activate.unifi.com.my/ott/lib/tnc/tnc.pdf;

b) Terms and Conditions for unifi TV Packs Subscriptions (if applicable)

https://activate.unifi.com.my/ott/lib/tnc/packtnc.pdf;

c) Disney+ Hotstar Terms Of Use

https://www.hotstar.com/my/terms-of-use; and

d) Disney+ Hotstar Privacy Policy

https://www.hotstar.com/my/privacy-policy

Which Smart TV brand and model can download and install the unifi TV app?

At the moment, unifi TV app can only be downloaded on Samsung and LG Smart TV. Don’t worry, more brands will be added to the list and we will keep you updated once it is available.

  • Samsung Smart TV (Model Year: 2020 & 2021)
  • LG Smart TV (Model Year: 2021 and latest)

 

How do I know if my Smart TV can download and install the unifi TV app?

For Samsung Smart TV, your TV should run on Tizen OS version 5.5 or 6.0 only.

  • For LG Smart TV, your TV should run on WebOS version 6 and above.
  • However, if you can’t find the unifi TV app in your Smart TV App Store, it means that your TV is not compatible with the app.

 

How to download and install unifi TV app on Smart TV?

For Samsung and LG Smart TV:

  • Step 1: Press Home button on your Smart TV’s remote control and select “Apps”

 

  • Step 2: Go to “Search” icon on the top right screen and search for “unifi TV app”

 

  • Step 3: Press “OK” to install

 

I’m not a unifi subscriber but I have access to unifi PlayTV app using my mobile number/ Facebook account. Can I login to the unifi TV app in Smart TV?

The service is available only for unifi Home subscribers with unifi TV subscription.

I have unifi PlayTV app on my mobile phone. Will I get the same app features on Smart TV?

Yes, you can login and watch all the subscribed content if you are a unifi Home subscriber with unifi TV subscription. However, some of the features may not be available due to the system limitation.

 

 

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Enjoy discounts up to 60% for all these apps a la carte. Exclusive to unifi TV Packs. 

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