FAQ

All the answers you seek about Unifi TV and more, all in one place.

TV Apps

As part of our continuous effort to bring enhanced viewing experience to the audience, Unifi TV has partnered with 20 streaming apps as below:


1. HBO Max
2. CMGO
3. YOUKU
4. Vidio
5. Durioo+
6. Netflix
7. SIAR
8. MangoTV
9. Disney+ Hotstar
10. beIN SPORTS CONNECT
11. SPOTV NOW
12. WeTV
13. Amazon Prime Video
14. TVBAnywhere+
15. iQIYI
16. Viu
17. ZEE5
18. Simply South
19. YuppTV
20. BBC Player

 

All Unifi Home broadband customers are eligible to subscribe to any of Unifi TV Packs with bundled streaming apps.

 

Ultimate Max Pack and Ultimate Plus Pack subscribers will get to enjoy access to these streaming apps included at no extra cost:

 

  • Ultimate Max Pack at RM134.90
  1. Unifi TV app
  2. Netflix (Standard Plan)
  3. Disney+ Hotstar (Basic Plan)
  4. HBO Max (Standard Plan)
  5. BBC Player
  6. beIN SPORTS CONNECT
  7. SPOTV NOW
  8. Viu
  9. iQIYI
  10. SIAR
  11. CMGO

 

  • Ultimate Plus Pack at RM99.90

 

  1. Unifi TV app
  2. Netflix (Basic Plan)
  3. Disney+ Hotstar (Basic Plan)
  4. HBO Max (Standard Plan)
  5. BBC Player
  6. beIN SPORTS CONNECT
  7. SPOTV NOW
  8. SIAR
  9. CMGO

 

Other Ultimate Pack subscribers will get to enjoy access to these streaming apps included at no extra cost:

 

  • Ultimate Pack at RM60
  1. Unifi TV app
  2. Disney+ Hotstar (Basic Plan)
  3. beIN SPORTS CONNECT
  4. SPOTV NOW
  5. BBC Player
  6. SIAR
  7. CMGO

 

  • Ultimate Pack at RM49.90 (promo ended 30 November 2022)
  1. Unifi TV app
  2. Disney+ Hotstar (Basic Plan)
  3. beIN SPORTS CONNECT
  4. SPOTV NOW
  5. BBC Player
  6. SIAR
  7. CMGO

 

  • Ultimate Pack at RM59.90 (promo ended 30 November 2022)
  1. Unifi TV app
  2. Disney+ Hotstar (Basic Plan)
  3. beIN SPORTS CONNECT
  4. SPOTV NOW
  5. BBC Player
  6. Viu
  7. iQIYI
  8. SIAR
  9. CMGO

 

All new and existing subscribers of the following packs get to enjoy access to these streaming apps included in the pack at no extra costs:

  1. Family Pack – Unifi TV app, HBO Max (Standard Plan), beIN SPORTS CONNECT, SPOTV NOW, BBC Player, SIAR & CMGO
  2. Movies Pack – Unifi TV app, HBO Max (Standard Plan), Disney+ Hotstar (Basic Plan) & CMGO
  3. Kids Pack – Unifi TV app & Disney+ Hotstar (Basic Plan)
  4. Sports Pack – Unifi TV app, beIN SPORTS CONNECT & SPOTV NOW
  5. Aneka Plus Pack – Unifi TV app, Vidio & SIAR
  6. Ruby Plus Pack – Unifi TV app & TVBAnywhere+ (VOD Zone)
  7. Varnam Plus Pack – Unifi TV app & Simply South

 

The streaming apps are best viewed on Unifi TV Box.

You may also download the respective apps on your mobile phone and/or tablet via the app stores or watch it via your Smart TV.

Good news! You can enjoy this offering for as long as you are a Unifi TV Pack subscriber and there will be no additional charges to your existing monthly subscription upon activating the app.


Disclaimer: TM holds the rights to amend, add, or change the channel and streaming app list in the pack as per the T&C.

All Unifi TV Pack and Unifi Home subscribers get to enjoy special add-on subscription of these selected streaming apps as per table below:

 

No.

App

Offering

1 HBO Max

     For all Unifi Home, Unifi Mobile Postpaid  subscribers including Unifi TV Packs special add-on price

  • RM13.60/month (HBO Max Mobile Plan)
  • RM24.90/month (RRP RM34.90/month, Save RM10/month on Unifi)
    (HBO Max Standard Plan)
  • RM34.90/month (RRP RM52.90/month, Save RM18/month on Unifi)
    (HBO Max Ultimate Plan)
  • Upgrade from Standard to Ultimate at additional RM10/month
     
2 CMGO

     For all Unifi Home subscribers including Unifi TV Packs

  • Special add-on price at RM9.90/month

  

3 YOUKU

     For Unifi TV Pack and Unifi Mobile Prepaid subscribers

  • Special add-on price at RM9.90/month
     

     For Unifi Home subscribers without Unifi TV Packs

  • A la carte at RM11.90/month
     
4 Vidio

    For Unifi TV Pack, Unifi Mobile Postpaid and Unifi Mobile Prepaid subscribers

  • Special add-on price at RM8.40/month
     

    For Unifi Home subscribers without Unifi TV Packs

  • A la carte at RM14.90/month
     
5 Durioo+

    For Unifi TV Kids Pack subscribers

  • Special add-on at RM8.90/month
     

    For other Unifi TV Pack subscribers

  • Special add-on price at RM9.90/month

    For Unifi Home subscribers without Unifi TV Packs

  • A la carte at RM12.90/month
     

6

Netflix

    For all Unifi Home subscribers including Unifi TV Packs

  • A la carte RM29.90/month (Basic)
  • A la carte RM49.90/month (Standard)
  • A la carte RM62.90/month (Premium)
  • Upgrade from Basic to Standard at additional RM20/month
  • Upgrade from Standard to Premium at additional RM13/month
  • Upgrade from Basic to Premium at additional RM33/month

 

7

SIAR

     For Unifi TV Pack subscribers

  • Special add-on price at RM8.00/month
     

     For Unifi Home subscribers without Unifi TV Packs

  • A la carte at RM10.00/month
     

8

MangoTV

     For Unifi TV Pack, Unifi Mobile Postpaid and Unifi Mobile Prepaid subscribers

  • Special add-on price at RM9.90/month
     

     For Unifi Home subscribers without Unifi TV Packs

  • A la carte at RM18.99/month
     

9

Disney+ Hotstar

     For Unifi TV Pack, Unifi Mobile Postpaid and Unifi Mobile Prepaid  subscribers

  • Special add-on price at RM16.00/month (Basic Plan)
  • Special upgrade price at RM9.90/month (promo for Basic to Premium Monthly)
     

     For Unifi Home subscribers without Unifi TV Packs

  • A la carte at RM24.90/month (Basic)
  • A la carte at RM39.90/month (Premium Monthly)
  • A la carte at RM79.90 for 3 months (Premium Quarterly)

 

10

BBC Player

     For Unifi TV Pack subscribers

  • Special add-on price at RM9.00/month
     

     For Unifi Home subscribers without Unifi TV Packs

  • A la carte at RM10.00/month
     

11

Amazon Prime Video

     For all Unifi Home subscribers including Unifi TV Packs

  • A la carte RM25/month (subscribe via Unifi TV Box only, payment via credit card only)

12

TVBAnywhere+

     For Unifi TV Pack subscribers

  • Special add-on price TVB Anywhere Channel Zone at RM9.90/month
  • Special add-on price TVB Anywhere VOD Zone at RM9.90/month
  • Special add-on price TVB Anywhere Premium Zone at RM15.90/month
     

     For Unifi Home subscribers without Unifi TV Packs

  • A la carte TVB Anywhere Channel Zone – RM19.90/month
  • A la carte TVB Anywhere VOD Zone – RM19.90/month
  • A la carte TVB Anywhere Premium Zone – RM39.90/month

 

13 iQIYI

     For Unifi TV Pack, Unifi Mobile Postpaid and Unifi Mobile Prepaid subscribers

  • Special add-on price at RM9.90/month

     For Unifi Home subscribers without Unifi TV Packs

  • A la carte at RM11.90/month

 

14

Viu

     For Unifi TV Pack, Unifi Mobile Postpaid and Unifi Mobile Prepaid subscribers

  • Special add-on price at RM8.40/month

     For Unifi Home subscribers without Unifi TV Packs

  • A la carte at RM14.90/month

 

15

ZEE5

     For Unifi TV Pack and Unifi Mobile Prepaid subscribers

  • Special add-on price at RM12.50/month

     For Unifi Home subscribers without Unifi TV Packs

  • A la carte at RM14.90/month

 

16

Simply South

     For Unifi TV Pack subscribers

  • Special add-on price at RM9.90/month

     For Unifi Home subscribers without Unifi TV Packs

  • A la carte at RM10.00/month

 

17

YuppTV

     For all Unifi Home subscribers including Unifi TV Packs

  • A la carte YuppTV Tamil + YuppFlix: RM20/month
  • A la carte YuppTV Hindi + YuppFlix: RM20/month
  • A la carte YuppTV Bangla + Yuppflix: RM20/month
  • A la carte YuppTV Malayalam + YuppFlix: RM20/month
  • A la carte YuppTV Telugu + YuppFlix: RM20/month
  • A la carte YuppFlix: RM10/month
     

18

WeTV

     For Unifi TV Pack, Unifi Mobile Postpaid and Unifi Mobile Prepaid subscribers

  • Special add-on price at RM9.90/month

     For Unifi Home subscribers without Unifi TV Packs

  • A la carte at RM11.90/month

The discounted price you enjoy is not a short-term offer. If you have subscribed to the special Unifi TV Pack add-on pricing during the campaign period, you will get to enjoy the special price for as long as your Unifi TV Pack subscription remain active.

The streaming apps available with special add-on subscription are as follows:

a) HBO Max
b) CMGO
c) YOUKU
d) Vidio
e) Durioo+
f) SIAR
g) MangoTV
h) Disney+ Hotstar
i) TVBAnywhere+
j) iQIYI
k) Viu
l) Simply South
m) ZEE5
n) YuppTV
o) WeTV

 

The streaming apps can be accessed across the following number of devices. This includes access via Unifi TV Box.

 

  • HBO Max - Mobile – Only 1 device at once on mobile or tablet.

                   Standard – watch in Full HD and on up to 2 devices at once.

                   Ultimate – watch in 4K Ultra HD and Dolby Atmos (as available) and on up to 4 devices at once.

 

  • CMGO - Up to 3 devices concurrently

 

  • YOUKU - Up to 2 devices concurrently

 

  • Vidio - Only 1 device concurrently

 

  • Durioo+ - Up to 3 devices concurrently

 

  • Netflix - Basic – watch in HD up to 1 supported device at a time;

                       Standard – watch in Full HD up to 2 supported devices at a time.

                       Premium – watch in Ultra HD up to 4 supported devices at a time.

 

  • SIAR - Up to 5 devices concurrently

 

  • MangoTV - Up to 2 devices concurrently

 

  • TVBAnywhere+ - Up to 2 devices concurrently

 

  • iQIYI - Up to 2 devices concurrently

 

  • Viu - Up to 5 devices concurrently

 

  • ZEE5 - Up to 5 devices concurrently

 

  • Simply South - Up to 3 devices concurrently

 

  • Amazon Prime Video - Up to 3 devices concurrently

 

  • BBC Player - Unlimited

 

  • YuppTV - Up to 4 devices concurrently

 

  • WeTV - Up to 2 devices concurrently

 

  • Disney+ Hotstar - Basic – Only 1 device concurrently

                                        Premium (Monthly & Quarterly) – Up to 3 devices concurrently

 

  • beIN SPORTS CONNECT - Only 1 device concurrently

 

  • SPOTV NOW - Only 1 device concurrently
     

Via MyUnifi App

Step 1: Download MyUnifi app on your mobile device and log in with your registered email address.

 

Step 2: Tap the “Menu” button on the home page, then select “TV Pack”.

 

Step 3: Choose the relevant Unifi Home account. Scroll to the Entertainment Pack section and tap “View Details”.

 

Step 4: Tap the “Free” button to activate the bundled streaming app(s).

 

Step 5: Once activation is successful, you can enjoy the streaming apps on the Unifi TV Box or directly from the streaming app(s).

 

Via Unifi Selfcare portal

Step 1: Visit the Unifi portal at https://selfcare.unifi.com.my/ and log in with your registered email address.

 

Step 2: Scroll to “My Accounts” on the home page. By clicking on the arrow, select “View Service” for the relevant account.

 

Step 3: Click on “My Streaming Apps” in the menu, then click the “Free” button to activate the bundled streaming app(s).

 

Step 4: Once activation is successful, you can enjoy the streaming apps on the Unifi TV Box or directly from the streaming app(s).

 

The steps to connect and enjoy each streaming app are unique. You can refer to the user guides for each streaming app at www.unifi.com.my/unifitvbox.

 

 

 

There’s no specific time for you to activate. But we highly recommend you activate it as soon as you can to enjoy the best entertainment with Unifi.


To activate, you can simply do so on MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/

Yes, for Varnam Plus Pack, Aneka Plus Pack & Ruby Plus Pack and Ultimate Pack Promo campaign offerings, you can switch the apps once every month, as many times as you want, at no additional cost. However, kindly note that you can only switch to any one (1) of the streaming apps below:
a) CMGO
b) MangoTV
c) Viu
d) iQIYI
e) Simply South
f) ZEE5
g) WeTV
h) TVBAnywhere+ (VOD Zone)
i) YOUKU
j) Vidio


You may switch these streaming apps at MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/

 

 

 

If you are interested to subscribe to the following streaming apps, you can subscribe on a la carte basis via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/  

 

a) HBO Max
b) CMGO
c) YOUKU
d) Vidio
e) Durioo+
f) Netflix (via Unifi TV Box only)
g) SIAR
h) MangoTV
i) Disney+ Hotstar
j) TVBAnywhere+
k) Amazon Prime Video (via Unifi TV Box only)
l) BBC Player
m) YuppTV
n) Viu
o) Simply South
p) ZEE5
q) WeTV
r) iQIYI

 

The access of these two (2) apps is exclusive to Unifi TV Family Pack, Sports Pack, Ultimate Pack, Ultimate Plus Pack and Ultimate Max Pack subscribers only, at no additional cost.

Sorry, the streaming apps are available on Unifi TV Box (Android TV box) only.


There are several options that you can explore:
a) Upgrade to Unifi TV Box (Android TV box) at RM20/month
b) Subscribe or upgrade to any of the Unifi TV Packs, which includes the latest Unifi TV Box
c) You can also watch the streaming apps on the respective mobile apps

You would need to subscribe to Unifi Home with any of Unifi TV Packs to enjoy the added benefits with streaming apps.

Please visit www.unifi.com.my/universe or the nearest TMpoint/Unifi Store to subscribe.

Yes, if you are a Unifi TV Pack subscriber, you are eligible to subscribe to the streaming apps special add-ons below:

a) HBO Max
b) CMGO
c) YOUKU
d) Vidio
e) Durioo+
f) SIAR
g) MangoTV
h) Disney+ Hotstar
i) TVBAnywhere+
j) iQIYI
k) Viu
l) Simply South
m) ZEE5
n) YuppTV
o) WeTV


If you want to enjoy the special price during the campaign period, we advise you to terminate the current subscription and resubscribe.


To add on the streaming apps, you can do so via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/

 

Yes, you can and you will get to enjoy the special Unifi TV Pack add-on price for each of the streaming app available under this campaign:

a) HBO Max
b) CMGO
c) YOUKU
d) Vidio
e) Durioo+
f) SIAR
g) MangoTV
h) Disney+ Hotstar
i) TVBAnywhere+
j) iQIYI
k) Viu
l) Simply South
m) ZEE5
n) YuppTV
o) WeTV

 

 

We’re sorry. Unfortunately, this campaign is only applicable for Unifi fibre customers with Unifi TV Packs.

No, there are no separate contract terms applied to the streaming app activation. The access to the streaming apps will be as per the Unifi TV Pack terms and conditions that you have subscribed
to because the bundled streaming app is included as part of the pack offerings as below:

  • Ultimate Max Pack – Unifi TV app, Netflix (Standard Plan), Disney+ Hotstar (Basic Plan), HBO Max (Standard Plan), BBC Player, beIN SPORTS CONNECT, SPOTV NOW, Viu, iQIYI, SIAR & CMGO

 

  • Ultimate Plus Pack – Unifi TV app, Netflix (Basic Plan), Disney+ Hotstar (Basic Plan), HBO Max (Standard Plan), BBC Player, beIN SPORTS CONNECT, SPOTV NOW, SIAR & CMGO

 

  • Ultimate Pack – Unifi TV app, Disney+ Hotstar (Basic Plan), beIN SPORTS CONNECT, SPOTV NOW, BBC Player, SIAR & CMGO.
    Ultimate Pack Promo campaign – with additional Viu & iQIYI

 

  • Family Pack – Unifi TV app, HBO Max (Standard Plan), beIN SPORTS CONNECT, SPOTV NOW, BBC Player, SIAR & CMGO

 

  • Movies Pack – Unifi TV app, HBO Max (Standard Plan), Disney+ Hotstar (Basic Plan) & CMGO

 

  • Kids Pack – Unifi TV app & Disney+ Hotstar (Basic Plan)

 

  • Sports Pack – Unifi TV app, beIN SPORTS CONNECT & SPOTV NOW

 

  • Varnam Plus Pack – Unifi TV app & Simply South

 

  • Aneka Plus Pack – Unifi TV app, Vidio & SIAR

 

  • Ruby Plus Pack – Unifi TV app & TVBAnywhere+ (VOD Zone)

You will also be bound by the terms and conditions of the individual streaming apps.

Do not worry, you are entitled to the streaming app access with your Unifi TV Pack subscription. Please disregard the expiry date on the app and continue to have fun binge-watching!

We apologise for the inconvenience caused. Please follow the below steps to clear the cache on your Unifi TV Box:

  1. Go to “Settings”
  2. Select “Apps”
  3. Select “Unifi TV”
  4. Click on “Clear cache”

 

ADDITIONAL QUESTIONS FOR YOUKU

From 1st February – 29th February 2024, YOUKU is offering a promotion for existing Unifi TV Packs subscribers to add on YOUKU a la carte. During this promo period, you’ll enjoy a free trial of YOUKU for the first (1st) month, and you can cancel anytime during this period. Starting from the second (2nd) month onwards, the streaming app will be automatically charged at RM 9.90/month.

All Unifi TV Pack subscribers who want to add on YOUKU a la carte:
a) Ultimate Max Pack
b) Ultimate Plus Pack
c) Ultimate Pack
d) Family Pack
e) Movies Pack
f) Kids Pack
g) Sports Pack
h) Varnam Plus Pack
i) Aneka Plus Pack
j) Ruby Plus Pack

ADDITIONAL QUESTIONS FOR NETFLIX

On 14th November 2024, Netflix made an announcement on their new subscription plan rates, effective immediately. Starting 21st November 2024, this change affects existing Unifi TV subscribers who have access to Netflix streaming app via a la carte or upgrade plans with Unifi TV Pack offerings.

Below are the changes to Netflix plans with Unifi TV:

 

Plans

   Current price

  New price

Basic RM28.00/month RM29.90/month
Standard RM45.00/month RM49.90/month
Premium RM55.00/month RM62.90/month
Upgrade from
Basic to
Standard
Additional
RM17.00/month
Additional
RM20.00/month
Upgrade from
Standard to
Premium
Additional
RM10.00/month
Additional
RM13.00/month
Upgrade from
Basic to
Premium
Additional
RM27.00/month
Additional
RM33.00/month

Your current Netflix bundled offering with Unifi TV Packs will not be affected by the recent changes in Netflix’s subscription plans.


However, if you have previously upgraded your Netflix plan, the additional monthly charges you have incurred for the upgrade will now reflect the new pricing in your next billing cycle in December.

We will begin notifying all affected Unifi TV subscribers of these changes starting 21 November 2024, through the following channels:
a) SMS
b) Unifi TV Website at www.unifi.com.my/tv

If you already have an existing Netflix subscription with Netflix, your existing Netflix account will need to be linked to your Unifi TV Pack by submitting your Netflix account credentials. Netflix will continue to charge you separately for your existing subscription until your Netflix account is linked to your Unifi TV Pack.

 

If your existing Netflix subscription is billed through Apple, you will need to manually cancel your Apple billing arrangement to avoid being double billed for your Netflix when you activate your Netflix plan.

 

 

For existing Unifi subscribers, you can add on or upgrade your Unifi TV Pack via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/  

 

For new subscribers, you can subscribe to Netflix with the new Unifi TV Packs via:

  1. The nearest TMpoint/Unifi Store
  2. Call by dialling 100 and press 4 to speak to our Unifi Care Crew
  3. Online at https://unifi.com.my/ngam

 

Netflix’s Terms of Use can be found at https://help.netflix.com/en/legal/termsofuse

You might need to do any action below for Netflix availability on Unifi TV Box, depending on your setting:


• Scenario 1: Automatic update of Unifi TV Box firmware
• Scenario 2: Pop-up notification to update Unifi TV Box firmware
• Scenario 3: Manually update Unifi TV Box firmware via Settings > Device Preference > About > System Update


Once done, you can link your Netflix account to start streaming on Unifi TV Box.
You can also stream Netflix on any compatible devices. Please refer to the Netflix help page for more information on compatible devices https://devices.netflix.com/en

Netflix certification is only for the Unifi TV Box here (refer to Q40).

Alternatively, you can stream Netflix on any compatible devices. Please refer to the Netflix help page for more information on compatible devices https://devices.netflix.com/en

TV Apps

Yes, you will get to enjoy this new price and it will be reflected in your next bill.

ADDITIONAL QUESTIONS FOR IQIYI

If you are using the mobile app, please select “Log in via SMS” option to enjoy full access to the iQIYI app.

 

If you are using Unifi TV Box, please select “Log in with iQIYI account” and follow the simple steps to continue.

Don’t worry, you will not be affected. You can continue to subscribe to iQIYI as an add-on at RM5.90/month.

ADDITIONAL QUESTIONS FOR VIDIO

Some titles and genres of content are unavailable to the Malaysian audience due to restrictions on broadcast rights from content providers.

Below are some of the content which are not available for broadcast in Malaysia via Vidio:

a)  Premier League (EPL)

b)  UEFA Champions League

c)  Korean dramas

d)  Anime

e)  Over 40 live channels

 

ADDITIONAL QUESTIONS FOR VIU

For first-time activation, it is compulsory that you have your device connected to Unifi Home Wi-Fi network. Once connected, you can register and log in using your Viu account. You can now enjoy the exclusive access to Viu included in your Unifi TV Pack subscription!

Unifi TV App

You can download the Unifi TV app from your device’s app store.

Here is the list of supported platforms and versions:

CATEGORY PLATFORM VERSION
Mobile/Tablet iOS iOS 14.0+
  iPad iPad OS 14.0+
  Android Mobile/Tablet Android 7.1+
  Huawei GMS (Android Variant)
Web Browsers (Windows OS & MacOS) Web Chrome Latest 3 major versions
  Web Firefox Latest 3 major versions
  Web Edge Latest 3 major versions
  Web Safari 12+
Mobile Browsers Android Chrome Latest 3 major versions
  Mobile Safari iOS 14+
  Android Firefox Latest 3 major versions
Smart TVs Android TV (Retail STB & CTV) Android 7.1+
  Samsung Tizen Tizen (2021+)
  LG WebOS LG (2020+)
Android Operator Tier Launcher Android OS OS 10+
Casting Apple AirPlay iOS 14.0+
Chromecast Google Chromecast Cast V3

ADDITIONAL QUESTIONS FOR DISNEY+ HOTSTAR

On 24th March 2024, Disney+ Hotstar made an announcement to have subscription plans changed with new rates starting 24th April 2024.


This change affects existing Unifi TV subscribers who have access to Disney+ Hotstar streaming app via bundled Unifi TV Pack offerings or a la carte.

Yes, all existing Unifi TV subscribers who have access to Disney+ Hotstar streaming app via bundled Unifi TV Pack offerings or a la carte will be affected with the new subscription rate change.

Don’t worry, for existing Unifi TV Pack subscribers, your current monthly subscription will remain, and your plan will be upgraded to Premium Plan at no extra cost, starting from 24 April 2024 until your Unifi Home contract ends.


Then, your plan will be switched to Basic Plan with the same monthly subscription fee. If you would like to continue enjoying the Premium Plan, you can upgrade your subscription by logging in to MyUnifi app or Unifi Selfcare portal at https://selfcare.unifi.com.my

The new subscription rate only affects the Disney+ Hotstar a la carte quarterly subscribers at RM54.90 for 3 months. This will be effective starting 24th April 2024.


For existing Unifi TV Pack subscribers, your current monthly subscription will remain, and your plan will be upgraded to Premium Plan at no extra cost, starting from 24 April 2024 until your Unifi Home contract ends.

Below are the changes to Disney+ Hotstar subscription plans available with Unifi TV:

 

Plans

Previous

New

New

 

Premium

Basic

Premium

Monthly

RM16/month
(for Unifi TV
Packs
subscribers)

RM16/
month
(for Unifi TV
Packs
subscribers)


RM24.90/
month
(for non-Unifi TV
Pack subscribers)

Add-on from
Basic
RM9.90/
month
(for Unifi TV
Packs
subscribers)


RM39.90/
month
(for non-Unifi
TV Pack
subscribers)

Quarterly

RM54.90 for 3
months
(Disney’s retail
price)

N/A

RM79.90 for
3 months
(Disney’s retail
price)

 

Below are the features for the new Disney+ Hotstar subscription plans:

 

Features

Basic

Premium

Device Login Limit

Up to 3 devices

Up to 10 devices

Profile Creation

7

7

Concurrent
Streams

1

1

Video Quality

Up to 1080p
(FHD)

Up to 4K
(UHD)

Audio + Visual
Enhancement

Dolby Atmos
Dolby Vision

Dolby Atmos
Dolby Vision

Content Download
Limit

Unlimited

Unlimited

Cross Device
Download Limit

10

10

Profile PIN

Yes

Yes

Eligible subscribers of Unifi TV Ultimate Pack who are yet to activate any of their current complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack will receive an email and/or SMS as a notification that they have the access to Disney+ Hotstar, starting 17 May 2022 onwards or option to pre-register interest. Beginning from 17 May 2022 onwards, all eligible subscribers shall be able to access or activate their new OTT app bundle consisting of Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW and BBC Player at https://activate.unifi.com.my; or

 

Eligible subscribers of Unifi TV Ultimate Pack who have activated and currently enjoying the complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack cannot access the new OTT app bundle. They will be given an email and/or SMS to switch to the new OTT app bundle during the pre-registration period., They can visit https://activate.unifi.com.my and select “Manage My Streaming Apps” to switch, starting from 17 May 2022 onwards.

Starting 24 April 2024, below are the list of affected customers and changes to the Disney+ Hotstar plans:

 

 Affected subscribers

New Disney+ Hotstar changes

Ultimate Max Pack

Bundled with Premium Plan until their Unifi Home contract ends

 

Ultimate Plus Pack

Bundled with Premium Plan until their Unifi Home contract ends

 

Ultimate Pack (including
promo RM49.90 &
RM59.90)

Bundled with Premium Plan until their Unifi Home contract ends

 

Movies Pack

Bundled with Premium Plan until their Unifi Home contract ends

 

Kids Pack

Bundled with Premium Plan until their Unifi Home contract ends

 

A la carte RM16/month
(for Unifi TV Packs
subscribers)

Existing subscribers can enjoy the Premium Plan until the end of their Disney+ Hotstar billing cycle

 

A la carte RM54.90 for 3
months (for non-Unifi TV
Pack subscribers)

Existing subscribers can enjoy the Premium Plan until the end of their Disney+ Hotstar billing cycle.
Afterwards, subscribers are
required to resubscribe with the new subscription rate.

 

There will be no changes, rebates or refunds to your monthly Unifi TV Pack subscription fee, as the bundle includes the overall bundle of channels and streaming apps.

Your Disney+ Hotstar app access will be switched to Basic Plan when your Unifi Home contract ends.


You can continue to enjoy the Premium Plan by upgrading at only additional RM9.90/month to have up to 3 concurrent streams and up to 4K video quality. Upgrade can be done via MyUnifi app or Unifi Selfcare portal at https://selfcare.unifi.com.my

Starting from 24 April 2024, you will continue to enjoy special price of RM16/month (RRP RM24.90/month) until the end of your Disney+ Hotstar billing cycle ends. Then, your access will be switched to Basic Plan.

Starting from 24 April 2024, your Disney+ Hotstar app access will be upgraded to Premium Plan at no extra cost, until the end of your latest subscription’s billing cycle. Your access will then be automatically terminated by Disney+ Hotstar and you will not be charged in the following month’s bill.


To continue enjoying Disney+ Hotstar access, you can subscribe to any of Unifi TV Packs below, bundled with Disney+ Hotstar access at no additional cost via https://home.unifi.com.my/UYWcampaignCLM?slofCode=CLMP14 :
a) Ultimate Max Pack
b) Ultimate Plus Pack
c) Movies Pack
d) Kids Pack


More information of Unifi TV Packs can be found at https://unifi.com.my/tv/offerings/tv-packs

We will announce the new subscription rates to affected subscribers through the following channels, starting from 8th April 2024 onwards:
a) SMS
b) Unifi TV Website at www.unifi.com.my/tv

Thank you for your interest in Unifi TV offerings. We will share more details starting 8th April 2024. Stay tuned to our official channels.

You may provide another mobile number to enjoy the bundled access with Unifi TV Ultimate Pack. If you prefer to maintain the same mobile number, you may reach out to Disney+ Hotstar customer service for service cancellation before activating your bundled access entitlement with Unifi.

Yes, you may enjoy Disney+ Hotstar on a la carte basis at the current retail price of RM54.90 for three (3) months by signing up via MyUnifi app or visit Unifi Selfcare portal at http://selfcare.unifi.com.my


You will be billed on a quarterly basis in your Unifi bill on behalf of Disney.

Your subscription will commence on the date you first opt-in or are entitled to the access of Disney+ Hotstar with TM, in each case irrespective of whether you log in or complete the registration process for Disney+ Hotstar.


By subscribing to Disney+ Hotstar brought to you by TM, you will be required to confirm that you have read, understood, accepted and agreed to be bound by the following terms and conditions:


a) General Terms and Conditions (for Unifi Over-The-Top (OTT) App Subscription
https://activate.unifi.com.my/ott/lib/tnc/tnc.pdf;


b) Terms and Conditions for Unifi TV Packs Subscriptions (if applicable)
https://activate.unifi.com.my/ott/lib/tnc/packtnc.pdf;


c) Disney+ Hotstar Terms Of Use https://www.hotstar.com/my/terms-of-use; and


d) Disney+ Hotstar Global Privacy Policy https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/


e) Disney+ Hotstar Supplemental Privacy Policy https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/supplemental-privacy-policy-for-malaysia/

 

 

 

The New Unifi TV 2.0 App

Here’s a detailed list of supported devices and platforms:

CATEGORY PLATFORM VERSION
Mobile/Tablet iOS iOS 14.0+
  iPad iPad OS 14.0+
  Android Mobile/Tablet Android 7.1+
  Huawei GMS (Android Variant)
Web Browsers (Windows OS & MacOS) Web Chrome Latest 3 major versions
  Web Firefox Latest 3 major versions
  Web Edge Latest 3 major versions
  Web Safari 12+
Mobile Browsers Android Chrome Latest 3 major versions
  Mobile Safari iOS 14+
  Android Firefox Latest 3 major versions
Smart TVs Android TV (Retail STB & CTV) Android 7.1+
  Samsung Tizen Tizen (2021+)
  LG WebOS LG (2020+)
Android Operator Tier Launcher Android OS OS 10+
Casting Apple AirPlay iOS 14.0+
Chromecast Google Chromecast Cast V3

ADDITIONAL QUESTIONS FOR WETV

Starting 24th February 2023, WeTV has updated their price requirement with Unifi TV to increase the special Unifi TV Pack add-on offering to RM9.90/month.

Don’t worry, you are not affected by this price change. You can continue to subscribe to WeTV as an add-on at RM5.90/month throughout the promotional period which is until 31st December 2023, as long as you do not terminate the service.

TV Apps

You can download CMGO streaming app, login and stream on devices below:

  1. a)  Unifi TV Box – enter Unifi TV app, press arrow button to open Menu, select “Apps” and scroll to CMGO. Login following the steps shown

  2. b)  Your personal devices like smartphones, tablets, casting device or smart TVs. Please refer to the CMGO page for

more information on compatible devices https://cmgo.com/footer/information/faq

TV Apps

On 9th July 2025, Warner Bros. Discovery announced that the HBO Max is the new brand for its streaming service (previously known as Max).

This launch will not affect the experience and access of existing Unifi TV subscribers who currently have access to the Max streaming app through bundled Unifi TV  Pack offerings and on an a la carte basis.

Starting 19th November 2024, you will need to download the HBO Max streaming app on your Unifi TV Box and mobile devices. You can then sign in to HBO Max using the same credentials as your HBO GO account to continue streaming your favourite shows and movies.

 

If you are experiencing any issues accessing the HBO Max streaming app, please contact HBO Max Help Center at help.hbomax.com.

 

Here are the updates to the HBO Max streaming app offerings available with Unifi TV:

HBO GO HBO Max
  Mobile Standard Ultimate
RM24.90/ month(for Unifi TV Packs subscribers)

RM34.90/ month (for non-Unifi TV Packs subscribers)

RM13.60/ month (for all Unifi subscribers) RM24.90/ month (for all Unifi subscribers, save RM10/month on Unifi) RM34.90/ month (add-on RM10/ month from Standard) (for all Unifi subscribers, save RM18/month on Unifi)

The features of HBO Max subscription plans are as follows:

Features Mobile Standard Ultimate
Device Login Limit Multiple Devices Multiple Devices Multiple Devices
Concurrent Streams 1 2 4
Video Quality  

Up to 1080p
(Full HD)

Up to 4K
(UHD), as available

Audio + Visual Enhancement

  -

Dolby Atmos - Dolby Vision,
as available

Content
Download Limit

15 30 100*

*Limits apply