FAQ

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TV Apps

For existing Unifi TV customers, you can upgrade/subscribe to Ultimate Max Pack or Ultimate Plus Pack at these channels:

  1. MyUnifi app: Select Account→Select the relevant Unifi Home account to add on Unifi TV Pack
  2. Unifi portal https://selfcare.unifi.com.my: Select Account→Select the relevant Unifi Home account to add on Unifi TV Pack
  3. or by registering your interest at https://unifi.com.my/UYWcampaignCLM?slofCode=CLMP14

 

For new Unifi Home customers, you can explore the broadband and entertainment bundle plans at these channels:

  1. Walk in to your nearest TMpoint
  2. Call 100 and press 4 to speak to our Unifi Care Crew
  3. Live Chat on https://maya.unifi.com.my
  4. Online via https://unifi.com.my/ngam

 

To activate your streaming app entitlement, you can download and login to MyUnifi app or Unifi portal https://selfcare.unifi.com.my/  and select your Unifi Home account. Click on “My Entertainment” to manage your access to streaming apps.

 

ADDITIONAL QUESTIONS FOR NETFLIX

Yes, you can. You may upgrade/change your Netflix plan as per offerings below:

  1. Netflix Standard – Additional RM17/month to upgrade from Basic.
  2. Netflix Premium – Additional RM10/month to upgrade from Standard. Additional RM27/month to upgrade from Basic.

 

To self-upgrade your Netflix plans, you can do so via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my or alternatively, visit Netflix.com and enter the “Account” section.

Your bill after the change of plan will include prorated charges of the old (Basic plan) and new (Standard/Premium) plans according to your billing date. The prorate calculation Is further explained below.

 

Below are the additional monthly charges for Netflix plan upgrade:

 

 

Unifi TV Pack

Netflix Plan included at no extra cost

Upgrade to Standard

Upgrade to Premium

Ultimate Plus

Basic

+ RM17 per month

+RM27 per month

Ultimate Max

Standard

 

+ RM10 per month

 

Example of prorate calculation:

  • Billing cycle starts on 1st of every month i.e 1 July 2023
  • You upgrade your Netflix Basic Plan to Premium on 16 July 2023
  • In the next billing cycle on 1 August 2023, you will see prorated charges for your Netflix Basic Plan and additional charges for Netflix Premium Plan (Upgrade) at RM13.94, which is prorated from 16 July - 31 July
  • If you continue to subscribe to Netflix Premium Plan the following month in September onwards, your subsequent bills will reflect Netflix Premium Plan (Upgrade) at RM27, which is the full additional amount.

 

You can visit https://help.netflix.com/en/node/22 for further information about changing Netflix plan.

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