Moving House? Here’s How To Relocate Your Unifi Services Without Hassle

Introduction People often forget to transfer their internet service when moving. Internet access is needed for work, learning, streaming, smart devices, and staying in touch. Without it, daily routines can be disrupted and settling in becomes more difficult.

With Unifi relocating your connection doesn’t have to be complicated. Through its dedicated Unifi Home Relocation Service, existing customers can move their Unifi Home connection without the hassle of cancellation, re-registration, or unnecessary downtime. This helps keep your internet active while you move.

This Unifi relocation guide will walk you through what to expect, how the process works, and how to ensure your service continues seamlessly—whether you’re moving across town or into a completely new area. If your new address falls outside of Unifi Home coverage, Unifi also offers Unifi Air 5G as a wireless alternative to keep you online. What Is the Unifi Home Relocation Service? A Seamless Solution for Moving House The Unifi Home Relocation Service lets existing Unifi customers move their fibre internet connection to a new address without canceling or reapplying. It is meant to keep your fibre internet working during the move. Whether you're relocating within the same area or to another part of Malaysia, you can keep using your service without interruption.

This option avoids starting a new contract or facing service delays. The process is straightforward and can be managed online or with help from a service representative. How It Works You can relocate your Unifi Home internet connection based on availability at your new location. To start, use the MyUnifi app, go to a TMpoint or Unifi Store, or reach out to the Unifi Care team. They will assist you with submitting your new address and arranging an installation date.

After you submit your request, Unifi technicians will take care of disconnecting, moving, and reconnecting your broadband equipment. You just need to select your preferred option. Why It Matters Unifi understands that moving can be stressful, and losing internet access can cause unnecessary disruption. The Unifi relocation guide is built around real customer needs—minimising service gaps, reducing manual tasks, and ensuring that your transition is as smooth as possible.

Whether you're relocating with your family, living alone, or setting up in a newly developed area, Unifi gives you multiple ways to transfer WiFi service efficiently and without hassle. Step-by-Step Unifi Relocation Guide — Choose Your Way To Move Unifi Broadband Option 1: MyUnifi App or Unifi Selfcare Portal You can manage your move online through the MyUnifi App or the Unifi Selfcare Portal, which lets you handle everything digitally.


Step 1:Log in via the MyUnifi App or Unifi Selfcare Portal
Step 2:Select the Unifi account you wish to relocate
Step 3:Enter your new address and complete the required details
Step 4:Review your request and submit your order

This channel is ideal for users who want to avoid physical appointments and value the ease of doing everything from their smartphone or computer. It’s a quick, efficient way to transfer WiFi service with minimal disruption. Option 2: TMpoint or Unifi Store For those who prefer face-to-face interaction or need assistance with coverage checks and verification, visiting a TMpoint or Unifi Store is a practical choice.


Step 1: Walk in to any TMpoint or Unifi Store to discuss your relocation
Step 2: Check coverage for your new address with the support team
Step 3: Submit your relocation request and complete secure verification using your thumbprint
Step 4: Once verified, your relocation order will be successfully created

This method is suitable for customers who appreciate hands-on guidance or have specific queries about coverage and service availability in their new location. Option 3: Unifi Contact Centre Prefer to speak to someone directly? The Unifi Contact Centre offers a guided approach for customers who want to relocate via phone or online chat.


Step 1: Contact the Unifi Contact Centre to begin the relocation process
Step 2: Complete a secure verification with the assistance of a Unifi representative
Step 3: Confirm coverage for your new address
Step 4: Submit your request and receive confirmation that your relocation order is created

This option is particularly useful for individuals who are not familiar with online processes or prefer real-time interaction with customer service personnel. With any of these methods, you can easily follow the Unifi relocation guide and ensure a smooth, secure transition. Each channel is designed to help you move Unifi broadband quickly while avoiding delays or unnecessary interruptions. What To Expect When You Transfer Internet Service With Unifi Fast, Flexible, and Reliable Support Every Step of the Way Relocating your internet service doesn't have to mean downtime. When you choose to move your Unifi Home connection, you're backed by a system designed to keep you connected through every stage of the moving process. Unifi’s relocation service is structured to provide clarity, convenience, and confidence—regardless of which method you use to initiate your transfer.

Once you submit your relocation request through the MyUnifi App, at a TMpoint, or via the Unifi Contact Centre, you will receive confirmation that your order has been created. After that, updates on the status of your request will be sent by SMS, email, or through in-app notifications. Technician Assistance and Installation Scheduling Once your new address is confirmed and within the Unifi Home coverage area, a technician will be scheduled. If needed, they will disconnect the service at your current location. The technician will then install the equipment at your new address and test the service to confirm it works properly.

Installation appointments can be scheduled for a date and time that matches your moving plans. Technicians will contact you before they arrive to confirm the appointment and allow you to prepare the area, such as making power sockets and router placement accessible. Minimal Downtime, Maximum Continuity Whether you're managing a remote job, streaming media, or running a smart home setup, Unifi’s relocation service is engineered to minimise disruption. If your new home is not yet covered by Unifi Home, the team will recommend Unifi Air 5G as an alternative to maintain service continuity.

With seamless communication, flexible scheduling, and professional installation support, you can trust that your transfer WiFi service request will be handled with care—keeping your digital life uninterrupted from one home to the next. Unifi Air 5G — Your Backup Plan When Fibre Isn’t Available Stay Connected Even in Non-Fibre Zones Moving to a new area without Unifi Home coverage doesn’t mean you have to go without internet connection. Unifi offers a reliable wireless broadband solution—Unifi Air 5G—designed specifically for locations where fibre installation is not yet available. It’s a powerful alternative for those who need to move their Unifi broadband but discover that their new home is outside fibre service areas.

Unifi Air 5G operates on the mobile network and uses a plug-and-play wireless router, making it a practical choice for suburban, semi-urban, and newly developed locations across Malaysia. Why Choose Unifi Air 5G During Relocation Unifi Air 5G is not just a temporary solution—it’s a high-performance broadband option built for speed and simplicity. If your new home isn’t covered by Unifi Home, you can easily switch to Unifi Air during your relocation request. The Unifi support team will help you verify coverage and recommend this option if fibre is unavailable. Benefits of Unifi Air 5G include:

• Quick Setup: Just plug in the device and connect—no drilling or technician visit required
• Portable Connectivity: Easily relocate your device within your home or even to a different location
• Flexible Broadband Alternative: Perfect for tenants, temporary stays, or areas awaiting fibre rollout
• Digital Support: Manage your account, monitor data usage, and make payments via the MyUnifi App

How To Add Unifi Air 5G to Your Relocation Plan If fibre isn’t available at your new address, you can request to switch to Unifi Air during the same relocation process—whether through the app, at a TMpoint, or via the contact centre. The transition will be managed by the Unifi team, ensuring your connectivity remains uninterrupted.

With Unifi Air 5G, your transfer WiFi service experience remains smooth and adaptable, regardless of location challenges. It's a reliable backup that helps you maintain productivity and entertainment access even before fibre infrastructure reaches your area. Why More Malaysians Trust Unifi for Their Home Moves Comprehensive Digital Solutions Under One Brand Relocating means more than changing your address—it also involves keeping your digital services running smoothly. Whether you work remotely, stream high-definition video, attend online classes, or use smart home devices, Unifi helps keep everything connected.

Unifi combines its Home, Mobile, TV, and Wi-Fi services under one brand. When you move your Unifi broadband, you're maintaining the same setup that supports your day-to-day use. Flexible and Accessible Relocation Options Every household is different, and Unifi understands that. That’s why the Unifi Home Relocation Service offers flexible ways to transfer your internet service—online, in-store, or over the phone. Whether you’re tech-savvy and prefer using the MyUnifi App or want guided support at a TMpoint, Unifi provides multiple options tailored to your convenience.

From appointment scheduling to technician support, Unifi’s relocation process is designed to fit around your timeline and preferences. Nationwide Coverage With Trusted Support Unifi’s extensive network reaches across Malaysia, covering major cities, growing townships, and even rural communities. For areas not yet served by Unifi Home, Unifi ensures continued access through Unifi Air 5G, a wireless internet solution built on 5G technology.

No matter where you move, you’ll have the support of Unifi’s customer service team, certified technicians, and digital tools—all working together to make your Unifi relocation smooth and reliable. Built for Today’s Digital Lifestyle As more Malaysians rely on internet connectivity for hybrid work, online business, and digital entertainment, Unifi continues to innovate its services to meet these growing demands. From self-service tools in the MyUnifi App to seamless transition between fibre and wireless plans, Unifi empowers you to stay connected without interruption—even during life’s biggest changes. Ready To Move Your Unifi Broadband? Start Now If you’re planning to move, starting your broadband relocation early is key to avoiding service disruption. The Unifi Home Relocation Service makes it easy to move Unifi broadband using your preferred method—whether through the MyUnifi App, a TMpoint outlet, or the Unifi Contact Centre. With clear steps, flexible scheduling, and reliable technician support, Unifi ensures your internet connection is transferred smoothly to your new address.

For areas without Unifi Home internet coverage, Unifi Air 5G offers a practical wireless alternative. This powerful solution is ideal for homes in developing or semi-urban locations and can be requested as part of your relocation process. The Unifi team will guide you through the switch, ensuring you stay connected no matter where you move.

With a strong nationwide network, responsive support, and user-friendly digital tools, Unifi helps you transfer WiFi service without hassle. From coverage checks to installation, everything is designed to support your digital lifestyle—so you can focus on settling in, not sorting out your internet.