Service ID is a unique ID given to you based on your subscribed services with TM. It can be found at your TM bill.
Keep your number while enjoying your new unifi service.
Tap ‘Get New Sim Card’ in the options menu.
Follow the registration steps and select ‘I Want To Keep My Existing Number’. Reply ‘Yes’ to our confirmation SMS in order to proceed.
We’ll send (or choose to self-pickup) a new SIM card in 7 working days. Continue using existing number until a switch-over confirmation message is received.
Insert the new SIM card to enjoy ultimate mobile freedom!
If you are a postpaid user with sub-lines attached to your current plan, ensure that all lines have been switched and is completed in a single order.
Make sure all the numbers you wish to switch are registered under your NRIC or Passport.
Using a postpaid plan? Confirm if you have an active line without any outstanding balance or tied to any remaining contract.
Switch any of your prepaid lines to our mobile plan, as long as your line is active. However, your credit cannot be carried forward to us. Each of your prepaid lines must be registered in a separate order.
If you have multiple numbers with different mobile operators, please submit each number individually.