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Frequently Asked Questions

What is wifi@unifi?

wifi@unifi is a service provided by TM which offers wifi service to the public. Starting 16th September 2017, all users regardless of TM or Non-TM customers can enjoy public wifi at 12,000 different hotspots.

Do I need to pay to use the wifi@unifi service?

Yes, it is chargeable at only 10 sen/hour. However, the fees are currently waived until further notice.

Where can I enjoy this free wifi@unifi connection?

You can enjoy wifi@unifi connection at all our 12,000 wifi@unifi hotspots nationwide. Our wifi locator app, i-foundit! will be able to show you the available wifi@unifi coverage locations for you to enjoy. You can download the i-foundit! app from Google Playstore or AppStore.

Do I need to register to use wifi@unifi?

Yes, you will need to obtain a wifi ID and password from the i-foundit! app before you are able to enjoy wifi@unifi.

Who is eligible to use wifi@unifi?

All users, Malaysians & Non-Malaysians.

Can I use wifi@unifi even though I am not a Unifi customer?

Yes, you can. This service can be enjoyed by everyone including non-Unifi customers.

What is the radius of the AP?

The radius covers 30 meters for the indoors and 100 meters for the outdoors, depending on the surroundings and clear line of sight.

Will my experience be interrupted if wifi@unifi is wider?

Don’t worry, wifi@unifi is capable of providing you seamless connection throughout its access points at wifi@unifi sites that are within coverage/radius.

Does this network contain any secured or blocked pages/website?

Yes, as stated in the SKMM guidelines.

Can I still use my old TM WiFi ID for wifi@unifi?

No. However, you can generate a new wifi password by downloading the i-foundit! app, and creating a new account in the app. Upon registration, you will be able to be connected to wifi@unifi at any of the hotspots.

I am a Premium Access customer and I still have balance in my account. Can I still use the balance during this promotion period?

You will not be able to use your credit balance during this period. Do be informed that your expiry date will be prolonged for another 6 months.

Example: If your actual expiry date is on 17th September 2017, your new expiry date will be on 17th March 2018.

I am an existing Free Bundle customer, can I still use my old account?

You will not be able to use your Free Bundle account during this period. Instead, we offer you an upgraded service of unlimited quota.

How do I connect to wifi@unifi?

  1. Simply enable your wifi on your device and select “wifi@unifi” SSID from a list of available networks at the hotspot area.
  2. It will auto direct you to the landing page and you simply need to click “download”
  3. You will be directed to Apple or Play Store to download the i-foundit! app.
  4. Complete the registration in the i-foundit! app to generate your wifi password.
  5. Once ID and password is generated, you may use it on the landing page to enjoy free wifi.

  6. Or

    You can download i-foundit! app directly from AppStore or Google PlayStore, and complete the registration to obtain your new wifi password.

Do I need to reconnect after a certain duration?

You will automatically be idle after 10 minutes away from the browser. If this happens, you will need to reconnect on the landing page.

What is the i-foundit! app?

i-foundit! is a mobile app that is designed to allow you to easily locate the 12,000 wifi@unifi hotspots nationwide, and to grant you connection whenever you arrive at one.

How do I download the i-foundit! app?

You can download the i-foundit! App on the Google PlayStore or AppStore.

Is there any charge to download the i-foundit! app?

The app is absolutely FREE!

Do I need to perform any kind of registration to use the app?

Yes, you will be prompted for a simple registration step when you launch the app. Below are the registration methods that you can use.

  1. Facebook log-in: This will be linked to your Facebook Account details. There will be a step prompting you to sign in into you Facebook account if you're currently logged out from Facebook. If you log in via Facebook that only has your phone number, the app will request for your email address.
  2. Google Account log-in: This will be linked to your Google Account registration details. There will be a window prompting you to sign in into your Google account if you are currently logged out.

Will I need to create a new user account in the app?

Yes, as you will need to complete your profile details.

Example: Name, e-mail address, password

Will I receive any kind of verification e-mail upon creating the account?

A verification code will be sent to your registered e-mail. The code needs to be inserted into the app in order to verify that you are the real user. Once completed, the app is yours to explore and enjoy!

Do I have to register an account each time I launch the app?

No, this is a ONE time registration process. However, if you happen to log out during your previous session, simply log in with the same details you’ve registered with.

How do I search the location?

There are 2 ways to do it, as below:

Option 1: You can click on red markers in the map that indicate the available wifi@unifi hotspots coverage, or

Option 2: You can type in your desired location into the search column.

How do I connect if I am within the coverage area?

All you have to do is to select the location you are in and click on the “Let’s Get Connected” button and it will bring you to your device’s wifi setting for you to choose wifi@unifi

Do I need to visit www.unifi.com.my before I can start using the wifi service?

No. However, once you’ve clicked “Let’s Get Connected” button on the app, you will be redirected to the SSID landing page for you to continue browsing.

Will I have directions to the wifi location?

Yes, you can opt to be directed to the preferred wifi location by clicking on the “Get Direction” button below the coverage map. This will trigger your phone’s navigation service.
(e.g. Google Maps or Waze)

Will I need to log in again after using the wifi service?

You will only need to re-log in to the wifi connection if you happen to disconnect or turn off the wifi connection for more than 10 minutes.

I have cleared my cache, do I need to perform a log in to the app registration again to use the services?

Yes, all you have to do is to log in with your registered details. (i.e. Facebook log in or Google Account log in).

I’d like to inquire about log-in issues and troubleshooting. What number or email should I contact?

During this promotion period, you may refer to our FAQ for any issues related to wifi@unifi or i-foundit!

What do I do if I cannot connect to wifi@unifi?

You can try to:

  1. Forget (remove) the wireless network from your device wifi setting.
  2. Turn off your wifi and turn it on once again.
  3. Reboot your device/clear cache on your device.

Please do not hesitate to share with us your experience as it will help us improve the quality of our service.

What do I do if I do not understand how to use the app features to locate the wifi@unifi hotspots?

You may refer to the tutorial steps within the app to understand how to locate and get connected to the wifi@unifi hotspots. An FAQ is also included to help you with your inquiries.

wifi@unifi Service Terms & Conditions


1. Service

wifi@unifi Service is a public internet Service provided by TM.

2. Definitions

“Agreement” means the Terms and Conditions herein;

“Customer” means the person who subscribed to the Service;

“TM” means Telekom Malaysia Berhad (Company No. 128740-P);

“wifi@unifi” means the public wifi service provided by TM based on Wireless Broadband Internet Access via WLAN 802.11b technology or equivalent;

“Free Access” means free wifi@unifi access and/or Service provided on based on best effort basis, which is explained further in Clause 8 herein.

3. Commencement and Subscriptionof the Service

3.1 The Free Access is available 24 hours a day, starting from 16th September 2017 until such time as may be determined by TM, from time to time(“Service Duration”). The speed for Free Access, is provided at best effort basis due to wireless nature of wifi@unifi;

3.2 TM reserves the right (with or without prior notice to Customer) to increase or decrease the aforementioned Service Duration, quota, speed-capping, availability or any other details or specifications of the Free Access from time to time at its sole discretion.

3.3 The Service can be subscribed by following the steps below:

  1. Download or update your i-foundit! App via Google Play Store or Apple App Store;
  2. Register and get your wifi@unifi Personal Identification Number(PIN);
  3. Key in your wifi@unifi PIN and start browsing.

4. Customer's Responsibilities

The Customer shall:

  1. not resell, share or sublet the Service to third partie(s) without prior written consent from TM;

  2. be responsible for the set-up or configuration of his own equipment/device/platform/application for access to the Service;

  3. comply with all notices or instructions issued by TM from time to time in respect of the use of the Service;

  4. comply with the rules of any network to which the Customer has access through the Service;

  5. be solely responsible for all information retrieved, stored and transmitted by the Customer through the use of the Service;

  6. abide and adhere to the terms and condition of this Agreement;

  7. not use the Service in any manner, which in the opinion of TM may adversely affect the use of the Service by other Customers or efficiency or security as a whole;

  8. comply to all applicable laws of Malaysia;

5. Prohibited Use

The Customer shall:-

  1. not use the Service for any unlawful purposes including and without limitation to criminal purposes;

  2. not use the Service to send or receive any messages which are offensive on moral, religious, racial or political grounds or cause any anxiety to any person including a company or a corporation;

  3. not compromise any computer systems by transmitting computer viruses, Trojan Horses, or other destructive software;

  4. not infringe any intellectual property rights of TM and third party;

  5. not gain unauthorized access to any computer system connected to the Internet or any information regarded as private by other persons including a company or corporation.

6. Lawful Purpose

The Customer shall only use the Service for lawful purposes. Transmission of any material in violation of any international, federal, state or local laws or regulations is prohibited. These include, but shall not limited to copyrighted material, material legally judged to be threatening or obscene, pornographic, profane, or material protected by trade secrets. These also include links or any connection to such materials. Customer also warrants that Customer has the right to use any applicable trademarks which are featured in Customer's web site.

7. Termination

7.1 Without prejudice to any other rights or remedies of TM under this Agreement or at law, TM may terminate this Agreement, if the Customer:

  1. fails to comply with the Service’s Terms and Conditions and/or any instruction(s) communicated to the Customer, in writing;

  2. is in breach of any provision under Communication and Multimedia Act, 1998 or any other rules, regulations, by-laws, acts, ordinances or any amendments to the above.

7.2 Such termination shall not prejudice the right of TM to recover all charges, costs, and interests due and any other incidental damages incurred thereto.

7.3 TM shall not be liable to the Customer for any claim for damages or costs of any nature whatsoever arising out of discontinuance of the Service or termination or expiration of this Agreement in accordance with its term including but not limited to any claim for loss of profits or prospective profits or for anticipated loss.

8. Disclaimer

8.1 The Service is provided on an "as is" basis. TM makes no warranty of any kind, either expressed or implied, including, but not limited to, warranties of accuracy and expressly disclaims all implied warranties, including, but not limited to warranties of merchantability or fitness for a particular purpose.

8.2 Whilst every care is taken by TM in the provision of the Service, TM shall not be liable for any loss of information howsoever caused whether as a result of any interruption, suspension, or termination of the Service or otherwise, or for the contents accuracy or quality of information available, received or transmitted through the Service.

8.3 The Customer shall be solely responsible, and TM shall not be liable in any manner whatsoever, for ensuring that in using the Service; all applicable laws, rules and regulations for the use of any telecommunications systems, service or equipment shall be at all times complied with.

8.4 TM shall not be liable for any loss or any damages incurred, suffered and/or sustained by the Customer by reason of any disclosure, inadvertent or otherwise in any information concerning the Customer's account particulars. Neither shall TM be liable for error, omission or inaccuracy whether it is due to TM's neglect or not.

8.5 TM shall use its best endeavour to ensure the continuity and efficiency of the Service at all times but shall not be liable for any loss, damage, consequential or otherwise, arising out of any failure of the Service,whether such default, error, omission or loss is due to the neglect of TM or not. TM's shall not be liable in any way towards the Customerfor the Service as no payment is required for the use of Service and TM may or may not correct the failure of the Service, at its full discretion.

9. Indemnity

The Customer undertakes and agrees to indemnify, save and hold harmless TM at all times against all actions, claims, proceedings, costs, losses and damages whatsoever including but not limited to libel, slander or infringement of copyright or other intellectual property rights or death, bodily injury or property damage howsoever arising which TM may sustain, incur or pay, or as the case may be, which may be brought or established against TM by any person including a company or corporation whomsoever arising out of or in connection with or by reason of the operation, provision or use of the Service and/or equipment under, by reason of or pursuant to this Agreement and which are attributable to the act, omission or neglect of the Customer, his servants or agents. The Customer acknowledges the risks associated with public access to the Internet and hereby releases and indemnifies TM and the owner of the site and any affiliates of the foregoing parties from any damage or loss that might occur.

10. Confidential Information

Except with the prior written consent of TM, the Customer shall not at any time communicate to any person any confidential information disclosed to him for the purpose of the provision of the Service or discovered by him in the course of the provision and performance of the Service.

11. Severability

If any provision herein contained should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions shall not be affected or impaired in any way and such invalid, illegal or unenforceable provision shall be deemed deleted.

12. Assignment

The Customer shall not assign any of his rights or obligations under this Agreement to any other person except with prior written approval of TM. TM may assign or novate this Agreement or any part thereof to any corporate body which is a parent company, subsidiary or related company of TM and consent for the above mentioned is hereby given by the Customer.

13. Binding on Successors

The Terms and Conditions herein shall be binding upon the successors in title, executors, administrators, personal representatives and/or permitted assigns of the Customer and upon the successors in title and/or assigns of TM.

14. Indulgence and waiver

14.1 No delay or indulgence by TM in enforcing any term or condition of this Agreement or granting of time by TM to the Customer shall prejudice the rights or powers of TM under this Agreement or at law.

14.2 Failure by TM to exercise any part or all of its rights under the terms and conditions of this Agreement or any partial exercise shall not act as a waiver of such right nor shall any waiver by TM of any breach constitute a continuing waiver in respect of any subsequent or continuing breach.

15. Notice

TM may post notices to the Customer via wifi@unifiwebsite landing page or any other avenue which TM deems fit. Such notices shall be deemed to have been given immediately after the said posting.

16. Force Majeure

TM shall not be liable for any breach of this Agreement arising from cause beyond its control including but not limited to Acts of God, insurrection of civil disorder war or military operations, national or local emergency, acts or omissions of government, highway authority or other competent authority, industrial disputes of any kind (whether or not involving TM employees), fire, lightning, explosion, flood, subsidence, inclement weather, acts or omissions of persons or bodies for whom TM is not responsible or any other cause whether similar or dissimilar outside TM 's control.

17. Governing Law

This Agreement shall be governed and construed in accordance with the laws of Malaysia.

18. Customer's Acknowledgement

18.1 The Customer hereby acknowledges that:

  1. the Customer has read and fully understood all the terms and conditions and agrees to be bound by the same upon TM accepting to activate the service;

  2. the details provided to TM are true, genuine and contain the latest information and allows TM to conduct independent verification of the same with any organization or body;

  3. the Service may not be uninterrupted or error-free;

  4. that Customer’s device may be exposed to viruses or other harmful applications through the Service;

  5. that TM can at any point block access to the Service that they deem violate the acceptable terms in Clause 5&6.

18.2 The Customer further acknowledges that:

  1. TM may use the Customer's data and personal information acquired through the registration process or through the Customer's use of the Service for its business purposes.

  2. TM may use the Customer's personal information for the internal purposes of customizing advertisements and content on the website(s), providing information to the Customer of other products and services available from TM and its affiliate, processing and fulfilling Customer request for products and services, responding to Customer enquiries, conducting research for improvement of the Service and statistical analysis and the general operation and maintenance of the Service and its related website(s).

  3. TM will disclose the Customer's personal information if required to do so by law or in good faith, if such action is necessary to:

    1. comply with any law enforcement agency, court orders or legal process; and/or

    2. protect and defend the rights or property of TM and its users.

  4. Any personal data provided to TM in connection with the Service shall be kept confidential except to any activities mentioned thereto. The Privacy Notice of TM applies (for further information on the Privacy Notice of TM’s group of companies, please visit www.unifi.com.my) TM shall take all reasonable precautions to preserve the integrity and prevent any corruption or loss, damage or destruction of the personal data. All information provided will be kept strictly private and confidential and will be used for the purpose of the Service only.

*Price shown is exclusive of 6% Service Tax

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