Self Guide Videos

Internet

How to improve your Wi-Fi experience

How can customer improve their Wi-Fi connectivity.

Internet

Improve Your Wi-Fi connection by TM

How can customer improve their Wi-Fi connectivity.

Internet, TV, Phone

TM Broadband Troubleshooting 101

High level troubleshooting.

TV

HyppTV Everywhere User Guide

HyppTV Help Guide.

Internet

What Value Do I Get From UniFi?

unifi - Triple Play.

Internet

I'm UniFied, What's Next?

What will the customer get after they have subscribed to unifi.

Internet

TM On-Site Support and Equipment Replacement

Learn about the steps for On-Site Support and Equipment Replacement

Internet

On Getting the Best UniFi Experience

Find out how to get the best surfing experience with unifi and the awesomeness of TM dual-band router.

Account and Billing

TM Billing

TM Billing system and calculation.

Internet

UniFi Triple Play

Learn more about Triple-Play!

Internet

unifi Lite

Everything you need to know about the unifi lite plan & unifi biz lite plan.

Infographics & User Guides

Network & Router

On-site Support & Equipment Replacement

‘On Site Support’ is when a TM technical team is sent to your premise to provide technical support or to rectify problems…

Network & Router

Enhance Your WiFi Performance

The farther you are from your WiFi router, the weaker the WiFi signal will be. Physical obstructions like thick walls, mirrors…

Billing

Softcopy vs Hardcopy - TM e-Bill

E-bill means TM e-Bill delivered directly to your email and can also be accessible via MyTM portal. Save RM24 yearly and…

Network & Router

Enhance Your WiFi Performance

The farther you are from your WiFi router, the weaker the WiFi signal will be. Physical obstructions like thick walls, mirrors…

F.A.Qs

Billing

When will an account be suspended?

An account will be suspended only upon exceeding 100% of the credit limit assigned. The customer will receive SMS/E-mail/IVR call when his/her account is suspended...

Billing

If the services is suspended, what does a customer need to do to reactivate their service?

The customer is required to make a full payment (100%) of his/her credit...

Billing

How long will it take for a services to be re-activates after payment is made?

a) Within 24 hours-If payment is made at a TMpoint/Telekom Authorised Dealer(TAD)

b) Within 48 hours - If payment is made via...

Billing

What is Autopay?

TM Autopay is a FREE service that allow customers to set up automatic payment for TM bill(s) using credit card, charge card and selected current account or saving account.

Billing

Will I be charge for getting eBill?

No. TM eBill is FREE.

Billing

What about my current itemised billing charges?

For now, the itemised billing charges will remain as is, including for customers who have opt for e-Bill...

Billing

When will I receive my monthly bill?

You will receive your UniFi eBill 7 days from your bill date. Please ensure the email address that you provide to us are valid and active...

Billing

When is my payment due?

Your payment due date is 21 days after your bill date. Please check your current monthly bill statement for more details. 

Billing

Where can I pay my bills?

We have several bill payment channels for your convenience:
1 TM Autopay – automatic payment standing...