August 15, 2018

TM To Fully Implement Paperless Billing Starting 10 September 2018

Customers are to update their contact details to receive their e-bill on time

Telekom Malaysia Berhad (TM) today announced the implementation of paperless billing (e-Bill) for all its remaining broadband and telephony customers starting 10 September 2018. The introduction is in line with the industry's move towards a more digital lifestyle and as a step towards a greener and eco-friendly future. With e-Bill, all customers will begin to receive the pdf version of their bill via email and Short Message Service (SMS).

Currently, e-Bill is an option that is encouraged for all customers to adopt. With the full implementation of e-Billing, printed bills will no longer be available.

On the implementation of e-Bill, Imri Mokhtar, Executive Vice President, unifi, said: "The implementation of e-Bill as the standard billing is to provide greater convenience to all our customers – no more cumbersome paper print outs and hassle-free access to your bills wherever you are. e-Bill is an environmentally friendly way to receive, review and pay your bill. Your bill will arrive on time and securely via email with a link to pay online. Today, 1.65 million bills are still being printed and delivered every month to remaining broadband and telephony customers nationwide. Starting 10 September 2018, we are expanding the e-billing implementation to all our customers (home and SME customers subscribing to broadband and telephony services) to enable them a faster, easier, worry-free way to manage their monthly bill and payment. We believe this move will provide great convenience for our customers to access their monthly bill statements and streamlining their bill payment routine."

With e-Bill, customers will be notified of the monthly bill faster where they will receive the pdf copy of the monthly bill via email and SMS alert indicating their account number, amount due and due date within seven (7) days of their respective bill dates. Customers will also be able to access the e-Bill via our unifi portal at unifi.com.my or download our care@unifi app at Google Play Store or Apple iTunes, to retrieve and view their itemised bills anytime, anywhere.

In order to facilitate the smooth and uninterrupted receipt of the e-Bill, TM is calling for all our home and SME customers (whom are still receiving printed bills today) to update their latest contact details i.e., preferred email address and mobile number via our official channels below:

"Though the broadband plans unveiled today are primarily for home customers, we certainly have not forgotten our SME customers. Exciting plans will be announced soon for all our SME customers nationwide," added Imri.

1 unifi portal at unifi.com.my/e-bill
2 care@unifi app
3 FB page at weareunifi
4 Twitter @helpmeunifi



To date, close to 50% of TM broadband and telephony customers are already on e-Bill.