Service ID is a unique ID given to you based on your subscribed services with TM. It can be found at your TM bill.
unifi Basic plan™
Once you subscribe for your preferred plan, our installation experts will be there to install it for you.
Security & Surveillance
From as low as RM3/day, get access to a centralised monitoring system, dedicated monitoring staff and protection from false alarms to give you complete peace of mind.
Home Gadgets Protection
Protect your favourite gadgets from loss or damage, all with a hassle-free experience.
Stay clear of unwanted programmes or malicious security threats by protecting your devices with Online Guard Plus.
*Price shown is exclusive of 6% Service Tax
unifi, a premier brand under Telekom Malaysia Berhad (TM), is the one and only convergence brand that brings you four technology leading products – unifi home, unifi mobile, unifi TV and unifi wifi, for residential and business customers all under one roof. For more information on unifi, you can visit unifi.com.my
unifi Home is a bundled triple-play service offering that offers High Speed Internet of up to 100Mbps, Voice and unifi TV (IPTV service) for residential customers.
unifi will enhance your high speed internet, mobile and entertainment experience by providing the fastest internet speed, greater variety of entertainment options for you and the whole family, affordable mobile packages with unlimited data andbetter service stability. For more information or to subscribe to unifi Home, visit unifi.com.my or kindly visit any of our TMpoint outlets nationwide.
unifi TV is the brand name for an IPTV service offered by TM. Unlike satellite TV, unifi TV offers a seamless video and Live TV streaming service transmitted via Internet Protocol Television (IPTV) through unifi broadband network. The service provides customers with a worry free viewing pleasure in any weather condition whether at home or even anywhere via unifi PlayTV app on any smart device. For more info on unifi TV, visit unifi.com.my/tv
You can enjoy unlimited experiences and unmatched choices with the unifi Home package offerings.
Enjoy speed of up to 100Mbps with any of these unifi TV packs:
|unifi lite plan™||unifi advance plan™||unifi advance plus plan™||unifi pro plan™|
Download speed up to 10Mbps
Upload speed up to 5Mbps
Download speed up to 30Mbps
Upload speed up to 10Mbps
Download speed up to 50Mbps
Upload speed up to 20Mbps
Download speed up to 100Mbps
Upload speed up to 50Mbps
|Aneka Plus Pack Or Varnam Plus Pack Or Ruby Plus Pack Or Jumbo Lite Pack Or Sports Pack||Ultimate Pack||Aneka Plus Pack Or Varnam Plus Pack Or Ruby Plus Pack Or Jumbo Lite Pack Or Sports Pack||Ultimate Pack||Aneka Plus Pack Or Varnam Plus Pack Or Ruby Plus Pack Or Jumbo Lite Pack Or Sports Pack||Ultimate Pack||Aneka Plus Pack Or Varnam Plus Pack Or Ruby Plus Pack Or Jumbo Lite Pack Or Sports Pack||Ultimate Pack|
|Retail Package Price RM129/month||Retail Package Price RM159/month||Retail Package Price RM199/month||Retail Package Price RM229/month||Retail Package Price RM249/month||Retail Package Price RM279/month||Retail Package Price RM329/month||Retail Package Price RM359/month|
• Price shown is inclusive of 0% GST
• Retail Package Price will vary according to campaign
Yes, unifi Home packages for residential are subject to the Fair Usage Policy (FUP). FUP is a standard global practice to ensure that good quality of Internet experience is provided to all customers fairly.
You can enjoy the below features along with the unifi Home offering:
|Features||unifi lite plan™||unifi advance & pro plan™|
|Installation & activation||WAIVED|
|Telephone set||FREE Corded phone via TM Rewards points redemption (collection of telephone set at TMpoint)||FREE Cordless phone Telephone set will be provided upon unifi installation|
|unifi TV||INCLUSIVE of unifi TV packs via playTV@unifi app on two (2) devices||INCLUSIVE of unifi TV packs viaSet-Top-Box (STB)|
|INCLUSIVE of playTV@unifi app on two (2) devices|
*Corded phone / Cordless phone, unifi TV Set-Top-Box (STB) & Wireless router is applicable to new installations only.
Customers can pick and choose the relevant Add-Ons that will boost their broadband experience.
|1.||Voice Pack 20||Voice package for national call with affordable monthly commitment||
Additional RM 20/month
|2.||Voice IDD||Voice package for international call with affordable monthly commitment||
Additional from as low as RM20/month
|3.||unifi TV packs via Set-Top-Box (STB) (applicable to unifi advance plan™ & unifi pro plan™ only)||Watch the latest shows on unifi TV on your large screen||
Additional from as low as RM30/month
|4.||unifi TV packs via playTV@unifi app (applicable to unifi lite plan™ only)||Watch the latest shows on unifi TV on mobile devices||
Additional from as low as RM30/month
|5.||Security and Surveillance||Provide a complete business and home security solution with 24-hour, real-time monitoring service||
Additional from RM99 / 1 unit IP camera/month
|6.||Home Gadget Protection||Protect your home gadgets against accidental damage, liquid damage, burglary and robbery||
Additional from as low as RM15/month
The contract periods for unifi Home and its Add-Ons varies. Please refer to the table below for more information:
|NO.||ITEMS||CONTRACT PERIOD||PENALTY IF TERMINATION WITHIN CONTACT PERIOD|
|1.||unifi||24 months||the remaining months of broadband monthly subscription fee (price before discount)|
|2.||Voice Pack 20||Not Applicable||Not Applicable|
|3.||Voice IDD||1 month||1 month of subscription fee|
|4.||unifi TV packs via Set-Top-Box or playTV@unifi app||12 months||The remaining months of monthly subscription fee of unifi TV pack|
|5.||Security and Surveillance||36 months||Up to maximum 6 months subscription fee|
|6.||Home Gadget Protection||12 months||The remaining months of monthly subscription fee|
The difference between unifi TV packs via playTV@unifi app and unifi TV packs via Set-Top-Box are:
|NO.||unifi TV packs via playTV@unifi app||unifi TV packs via Set-Top-Box|
|1.||Customers can stream their favorite latest shows, programmes and LIVE TV on mobile devices i.e. smart phone, tablet. via playTV@unifi app||Customers can stream their favorite latest shows, programmes and LIVE TV on large screen i.e. television via unifi TV Set-Top-Box|
|2.||All channels are available via playTV@unifi app except selected channels which exclusively
available only on unifi TV Set-Top-Box.
Channels listing can be viewed at unifi.com.my/tv
|All channels are available for unifi TV packs via Set-Top-Box. Channels listing can be viewed at unifi.com.my/tv|
If you purchase your Voice Pack 20:
Currently unifi TV pack comes in bundle with unifi Home triple play service of High Speed Internet, Voice services as well as unifi TV’s entertainment pack, perfecting your unifi experience giving you value for your money.
Yes. Customers are subjected to fees as below:
|1.||Upgrade unifi TV pack||FREE|
|2.||Change unifi TV pack (same price/value)||FREE|
|3.||Downgrade unifi TV pack||RM10|
There will be no penalty charge for termination made after the minimum contract period (24 months).
The unifi Home packages are eligible to all new and existing TM customers, under customer name, subject to service and coverage availability.
Yes, the packages are also open for non-Malaysians to subscribe.
Under the unifi Home packages, calls from Fixed to Fixed and Fixed to Mobile will be charged 20sen/min (including local calls).
The download and upload speeds for unifi Home are as follows:
|NO.||SPEED||DOWNLOAD SPEED||UPLOAD SPEED|
|1.||10Mbps||Up to 10Mbps||Up to 5Mbps|
|2.||30Mbps||Up to 30Mbps||Up to 10Mbps|
|3.||50Mbps||Up to 50Mbps||Up to 20Mbps|
|4.||100Mbps||Up to 100Mbps||Up to 50Mbps|
The upload speed for the new unifi advance plan™ and pro plan™ is sufficient to provide a trusted internet experience to almost all subscribers. For customers that require higher upload speed, we encourage them to subscribe to our unifi pro plan™ to enjoy maximum upload speed that we can offer.
You can check service availability in your area online at unifi.com.my, via Live Chat at unifi.com.my/chat, visit any TMpoint outlets nationwide, tweet us @helpmeunifi or message us at facebook.com/weareunifi.
Customers may register via online at unifi.com.my, or visit the nearest TMpoint, TM Authorised Dealer (TAD) and resellers.
You can ONLY register online via unifi.com.my or go visit any nearest TMpoint outlets
Based on consumer lifestyle nowadays, there are some internet users whoconsume their entertainment needs via video streaming and on demand content at their own convenience time using their own smart devices. unifi lite plan™ offers youwith high speed internet and playTV@unifi app ID access which give customers the freedom to watch their favourite programmes and content on any smart devices at home oreven when they are on-the move without unifi TV Set-Top-Box.
Applications can be made by reaching us via Live Chat at unifi.com.my/chat, or visit the nearest TMpoint outlet, TM Authorised Dealer or TM Reseller,tweet us @helpmeunifi or message us at facebook.com/weareunifi.
You will not be penalised. However, the contract period will be renewed to 24 months.
Yes, if you have upgraded your broadband package to unifi lite plan™, you can still experience the unifi TV content from your preferred unifi TV pack whether it is Aneka Plus/Ruby Plus/Varnam Plus/Ultimate pack using your existing unifi TV Set-Top-Box.
unifi lite plan™ offers unifi TV content experience via playTV@unifi app. As a loyal TM customer, you have the privilege to watch unifi TV content based on your preferred packs (Aneka Plus/Ruby Plus/Varnam Plus/Ultimate) via your existing Set-Top-Box. In addition, as you have upgraded to unifi lite plan™, you can also watch your favourite entertainment programmes on playTV@unifi app anywhere, for up to max two (2) devices.
Currently Add-on request for Set-Top-Box is not available for unifi lite plan™. Alternatively,
you can *upgrade to unifi advance/unifi pro plan™ to enjoy your unifi TV pack through
*(subject to service and coverage availability)
Once your unifi Home is activated, you can run a speed test via http://speedtest.tm.com.my/
Wireless router LAN ports
If you relocate to a unifi non-serviceable area:
The lead time for your unifi service to be activated is up to seven (7) days from the date of registration.
Yes, we do. Customers may call their own contractors to fix the internal wiring but TM will not be liable for any damages resulting from any works done by third parties.
Yes, change of ownership is subject to a one-off fee of RM10 per change request.
Change of ownership request can be made at any TMpoint outlets. Both existing and new owners must be present with their respective NRICs.
Customers can expect to receive their first TM bill within one (1) month after your service has been activated. The first bill will include pro-rated package fee (current usage) and one (1) month advance payment.
You can change your billing profile via unifi.com.my under Settings > Account section. Or you may chat with us via Live Chat at unifi.com.my/chat, send email request to firstname.lastname@example.org or by making a request at your nearest TMpoint.
You can change your unifi billing method via unifi.com.my under Settings > Account section. Or you may chat with us via Live Chat at unifi.com.my/chat, send email request to email@example.com or by making a request at your nearest TMpoint.
Yes. You can view your previous bill statements up to six (6) previous months via unifi.com.my.
No. unifi TV is part of unifi’s triple play service offering ie. Internet, Voice and IPTV. As such, it is inclusive and cannot be removed.
We are giving unifi lite plan™ customers the freedom to choose, either to redeem a telephone set or other items available in the TM Reward Portal instead of providing a telephone set.
All you need to do is a simple self-installation. For step by step guideline, you may refer to our TM website at 'Learn more about unifi lite'.
Yes, your unifi lite plan™ service needs to be activated before you can redeem the telephone set (corded phone). You can register as a TM Rewards member, if you are yet to be a member, and you may redeem the phone set within thirty (30) days from your unifi lite plan™ activation date.
Redemption of telephone set (corded phone) is applicable to *new unifi lite plan™
subscribers. If you are an existing TM Rewards member and you have registered for
unifi lite plan™, you will be given 3,700 points for you to redeem your telephone
set (corded phone).
*[This is not applicable for existing TM broadband customer (formerly known as Streamyx) upgrade to unifi lite plan™]
It’s FREE! You will be given 3,700 TM Rewards points upon activation of unifi lite plan™ to redeem the telephone at any nearest TMpoint outlets.
Yes, there is. Your points are valid for 3 years and will be forfeited upon expiry. Deduction of points will be based on first-in-first-out basis. For example, points earned in July 2017 will expire in July 2020.
Yes. You can use those points to redeem other items, as long as the item is available in TM Reward Portal.
Yes, the set is covered by a one (1) year warranty by supplier for fault due to a manufacturing defect.
For unifi Home service inquiry or further assistance, you may contact us via Live Chat at unifi.com.my/chat, visit any TMpoint outlets nationwide, tweet us @helpmeunifi or message us at facebook.com/weareunifi.
Telekom Malaysia Berhad ("TM") at your request, agrees to provide to you the unifi Service (as defined below) on TM's network, on the following terms and conditions as may be amended from time to time by TM.
These terms and conditions are to be read together with the terms and conditions for the unifi Service attached to the Application Form. In the event of any inconsistency between any of the terms and conditions in the Application Form and these terms and conditions, these terms and conditions will prevail to the extent of any inconsistency. TM reserves the right to update or revise these terms and conditions from time to time. TM may give notice of amendment to the Customer in such a manner as tm deems appropriate. Continuation in the access or use of unifi signifies acceptance of the changes to these terms and conditions.
"Effective Date" means the date on which the unifi Service and User Account are activated for the Customer by TM.
"Agreement" means the completed Application Form together with the attached terms and conditions (and any attachment(s), where applicable).
"Application Form" means the application form and/or any other form as may be prescribed by TM (whether in digital or physical format) to which these terms and conditions are referred to.
"Customer" under this Agreement shall mean a natural person other than a minor and shall include any other person as determined by TM whose application to enter into this Agreement is accepted by TM and shall include his executors, administrators, personal representatives and permitted assign and is synonymous with the term "subscriber" or "applicant" wherever used in other correspondence or documents.
"Customer's Equipment" means the equipment referred to in Clause 9 herein or such other equipment belonging to the Customer to be made available by Customer at the Installation Address for the purpose of the provision of the unifi Service.
"Fees" means monthly subscription fee for unifi Service at the applicable rate indicated in the Application Form or such rates as may be prescribed by TM from time to time subject to stamp duty and government taxes, if any, chargeable by TM to the Customer for the provision of unifi Service and all other charges to be paid by the Customer to TM in relation to the provision of the unifi Service.
"Force Majeure Events" means the events as specified in Clause 33 herein.
"HSBB" means high speed broadband which provides connection to the internet with speeds ranging from 10Mbps and above when compared to normal broadband (Broadband to the General Population or 'BBGP' which delivers bandwidth through wired and wireless technologies at network speeds ranging between 384kbps up to 8Mbps).
"Installation Address" means the address specified by the Customer in the Application Form where the Service will be installed.
"TM's Equipment" means any equipment owned by TM and includes such equipment leased to Customer or installed at the Installation Address including but not limited to Set-Top Box (STB), Broadband Termination Unit (BTU), wireless router, VDSL wireless modem and Single Line Telephone or Cordless Phone or any part thereof and such other equipment or modem provided by TM to enable usage of the Service by the Customer, as may be decided by TM from time to time at its sole discretion.
"Minimum Subscription Period" or "MSP" means the minimum period for the subscription of unifi Service by the Customer as specified in the Application Form and/or the terms thereunder or, in the absence of any specified minimum period there under, a period of twenty four (24) months from the Effective Date or, such other minimum period of subscription as may be determined by TM from time to time.
"Registration" means the date on which TM approves the Customer's application for the unifi Service subject always to the successful activation of the unifi Service.
"TM" means TELEKOM MALAYSIA BERHAD (Company No. 128740-P), a company incorporated under the laws of Malaysia and having its registered address at Level 51, North Wing, Menara TM, Jalan Pantai Baharu, 50672 Kuala Lumpur.
"User Account" means an account under the name of the Customer in relation to the unifi Service subscribed by the Customer.
Words and expressions denoting the singular include plural numbers and words and expressions denoting the plural shall include the singular number unless the context otherwise requires.
Words denoting natural persons include bodies corporate, partnerships, sole proprietorship, joint ventures and trusts. The expression "him" or any other expressions appear herein shall be deemed to include the masculine, feminine, plural thereof where the context so admits.
The Customer shall only use the unifi Service for lawful purposes. Transmission of any material in violation of any international, federal, state or local laws or regulations is prohibited. These include, but shall not be limited to copyrighted material, material legally judged to be threatening or obscene, pornographic, profane, or material protected by trade secrets. These also include links or any connection to such materials.
The Customer undertakes to inform TM of any change of the Customer's information provided earlier to TM within fourteen (14) days of such changes. Failure by the Customer to notify TM of such changes shall be a waiver of the Customer's right including the right to be notified under this Agreement as the case may be.
Save and except with the prior written consent of the other Party or as otherwise expressly permitted under this Agreement, either Party shall not at any time communicate to any person any confidential information disclosed to him for the purpose of the provision of the unifi Service or discovered by him in the course of the provision and performance of the unifi Service.
The Customer shall comply with and not to contravene any and all applicable laws and regulations of Malaysia relating to the unifi Service or otherwise, including but not limited to Communications and Multimedia Act 1998 and its subsidiary legislation, other Acts of Parliament, local by- laws, rules and regulations issued by relevant government bodies and/or authorities.
TM shall reserves the right to amend the terms and conditions herein contained at any time if amendment is reasonably necessary in the interest of and for ensuring a fair level of availability of the Service to a majority of TM's subscribers and the Customer shall be bound by the amended terms and conditions. Notice of the amendment may be given by TM to the Customer in such manner as TM deems appropriate.
If any provision herein contained should be invalid, illegal or unenforceable under any applicable law, such provision shall be fully severable and this Agreement shall be construed as if such illegal or invalid provision had never comprised a part of this Agreement and the legality and enforceability of the remaining provisions of this Agreement shall not be affected or impaired in any way.
The Customer shall not assign any of his rights interest or obligations under this Agreement to any other person whatsoever except with prior written approval of TM. TM may assign its rights interest or obligations or novate this Agreement or any part thereof to anybody corporate which is a parent company, subsidiary or related company of TM and consent for the abovementioned is hereby given by the Customer.
These terms and conditions shall be binding upon the successors, executors, administrators, personal representatives and permitted assign of the Customer and upon the successors, substitute and/or assigns of TM.
All notices, requests or other communications required or permitted to be given or made hereunder shall be in writing and delivered either by hand, or sent by prepaid registered post or legible telefax addressed to the Party at his address set out in the application form for the unifi Service or to such other address or facsimile number as any Party may from time to time duly notify to the other Party. Such notices, requests or other communications shall be deemed to have been given by facsimile immediately after transmission thereof or if sent by post, forty-eight (48) hours after posting.
Neither party shall be liable for any breach of this Agreement arising from cause beyond its control including but not limited to Acts of God, insurrection of civil disorder war or military operations, national or local emergency, acts or omissions of government, highway authority or other competent authority, industrial disputes of any kind, electricity or power failure, cable cut , fire, lightning, explosion, flood, subsidence, inclement weather, acts or omissions of persons or bodies for whom neither party is responsible or any other cause whether similar or dissimilar outside either party's control. The parties hereby agree that either party may terminate this Agreement, by giving fourteen (14) days notice to the other party, in the event that the Force Majeure event which has occurred prevents either party from performing and/or continuing its obligations for more than a period of sixty (60) days.
This Agreement shall be governed and construed in accordance with the laws of Malaysia and the parties irrevocably submit to the exclusive jurisdiction of the courts of Malaysia.
Customer understand that by submitting the Application Form and subscribing to the unifi Service, Customer is providing information to TM including where applicable, personal data. Any personal data provided by the Customer to TM in connection with the Application Form / Service shall be kept confidential and is subject to the Privacy Notice of TM (for further information on the Privacy Notice of TM's group of companies, please visit unifi.com.myTM shall take all reasonable precautions to preserve the integrity and prevent any corruption or loss, damage or destruction of the personal data.
Your ID is mainly for verification purposes and all the services which are tied to the ID entered will be returned. Only validated ID will be authorized to manage the services and their billing.