Get The Ultimate
unifi Experience!

Know your devices

When you first subscribe to unifi, these are the basic equipment you will receive during installation:


This is your BTU (Broadband Terminal Unit) or modem. It translates the data carried over the cables into electric signals.

When you first subscribe to unifi, these are the basic equipment you will receive during installation:


This is your Wireless Router. It sends internet data to your devices wirelessly. You can also connect your devices using Ethernet cable to this router for wired connection.

When you first subscribe to unifi, these are the basic equipment you will receive during installation:


This is your DECT Phone*. It is a portable fixed-line, in-house cordless phone set that can store phone numbers and ringtones.


*Depending on the internet plan you subscribed to

When you first subscribe to unifi, these are the basic equipment you will receive during installation:


This is your Set-up-box*. It is a device that connects to a television to deliver the unifi TV service.


*Depending on the internet plan you subscribed to

Wired vs. Wi-Fi connection


For the best unifi experience at home, there are a few situations you need to be aware of depending on your level of connectivity.

Although we always strive to provide the best Wi-Fi experience possible, we strongly recommend a wired connection to optimise your broadband experience.



Wired connection
is best for you if

you are a heavy online gamer, heavy downloader and/or if you are transferring large files between computers on your home network.

Wired connection provides fast, stable and optimal internet speed with no interference.

Wi-Fi connection
is best for you if

you are a casual surfer who prefers convenience and mobility around the house. However, the connectivity may be limited due to several factors.

Wi-Fi connection will only allow you to experience internet speed up to 340Mbps.

How to optimise your wired connection

Check your ethernet cable

An ethernet cable is the cable you use to connect your router and computer.
It carries the broadband signals between your modem, router, computer and other wired internet-capable devices. The label can be found along the body of the ethernet cable.

Category 5
Speed up to 100Mbps
Category 5e
Speed up to 1Gbps
Category 6
Speed up to 10Gbps

Get a good ethernet card

Ensure that your device(s) is equipped with a Gigabit Ethernet Card for optimal connection.

How to check? Click Window > Control Panel > Device Manager > Network Adapter, you will be able to see your ethernet card details.

Note: different laptop/model/brand/technology shows different type of ethernet card.

Fast Ethernet Card
Speed up to 100Mbps
Gigabit Ethernet Card
Speed up to 1Gbps

How to optimise your Wi-Fi connection

Did you know?


Distance

The further away you are from your router, the weaker the Wi-Fi signal and slower connection you will experience on your device.

Obstruction

If you place your router in an enclosed area or near reflective/metallic surface, this can reduce your Wi-Fi coverage.


LEARN MORE

Did you know?


Interference

If you place your router near home appliances that generates electromagnetic interference, this can affect your Wi-Fi performance.

Heat

If you stack your broadband equipment, this may result in overheating. When the router overheats, it becomes less efficient.


LEARN MORE

Choose the right Wi-Fi frequency

Your TM Dual-band router is equipped with 2 Wi-Fi frequencies, 2.4GHz and 5GHz. Depending on your situation, it is good for you to know which Wi-Fi frequency you should be on to fully enjoy your internet at home.

A Wi-Fi frequency of 5GHz is best when you are near to your router and 2.4GHz is best for when you are far from your router.

Ensure your device has the latest Wi-Fi technology

An advanced Wi-Fi technology ensures that you have a more stable download and upload speed between you and your internet connection.

How to check? Click Window > Control Panel > Device Manager > Network Adapter, you will be able to see your Wi-Fi technology details.

Note: different laptop/model/brand/technology shows different type of Wi-Fi technology details.


1x1 vs. 2x2 antenna

A 1x1 antenna indicates that the device support Single Input Single Output (SISO). The device transmit and receive data over a single pair antenna.

A 2x2 antenna indicates that the device support Multiple Input Multiple Output (MIMO), which means that it has the capability to support higher Wi-Fi speed since both pairs of antenna can transmit and receive data simultaneously.

Newer laptops and smartphones in the market are already equipped with a 2x2 antenna. However, the older generations as well as lower-end devices might still come with 1x1 antenna.

Ensure you have the latest hardware

UPGRADED and not feeling the TURBO yet?
Here's what you can do.

Check the condition of your MODEM (BTU) and Wireless Router



Your equipment could be old, preventing you from enjoying optimum speed even though you've already been upgraded.

To check if your equipment needs changing,

CLICK HERE

Improve your Wi-Fi with our
Wi-Fi Optimiser Tool app

Boost your Wi-Fi performance!
Easily scan, analyse and optimise your Wi-Fi network with this tool.

Need further assistance? Feel free to contact: